What Members Mortgage Services does

Members Mortgage Services, LLC (MMS) is a private, cooperatively owned Credit Union Service Organization (CUSO) headquartered in Hutchinson, Kansas, founded in 2004 by Todd Brunner. The company provides mortgage origination, processing, underwriting, closing, and loan servicing to partner Credit Unions across nine US states (Arkansas, Colorado, Illinois, Iowa, Kansas, Missouri, Nebraska, Oklahoma, and Texas) under NMLS #760008.

MMS's core technology stack is built around the Encompass Loan Origination System (ICE Mortgage Technology) for origination and underwriting, paired with LoanSphere Servicing Digital for borrower-facing loan servicing. Partner Credit Unions originate loans through MMS-branded instances of Encompass and offer conventional, FHA, VA, USDA, and adjustable-rate mortgages; MMS handles backend processing, secondary-market sales to Fannie Mae and Freddie Mac, and ongoing servicing. The company also provides AI-assisted borrower applications via a Tidalwave Point of Sale integration and credit reporting through Xactus.

MMS generates revenue through transaction fees on originated and brokered loans, recurring servicing and sub-servicing fees, and managed-services pricing on portfolio administration. It distributes exclusively through Credit Union channel partners via four partnership tiers (Affiliate, Correspondent, Broker, and Sub-Servicing), supported by structured in-person and virtual training programs and an annual user conference held in Kansas. The end customers are the members of partner Credit Unions; MMS never holds the member relationship directly.

Name

Members Mortgage Services

Legal name

Members Mortgage Services, LLC

Website

https://mms.coop

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Members Mortgage Services is a cooperatively owned Credit Union Service Organization that provides mortgage origination, processing, sub-servicing, and government loan brokerage to partner Credit Unions and their members across nine Midwestern and Southwestern US states.

Ownership category

akta.pro rank

Product category

Credit Union Mortgage Services

NAICS

Mortgage and Nonmortgage Loan Brokers (52231)

SIC

Mortgage Bankers & Loan Correspondents (6162), Loan Brokers (6163)

akta.pro primary industry

Subservicing (Third-Party Servicing for Owners/Originators) (FSALAEAD)

akta.pro secondary industries

Government-Insured/Guaranteed Loan Servicing (FHA/VA/USDA) (FSALAEAC), Servicing Transfer & Boarding (Onboarding/De-boarding/Data Reconciliation) (FSALAEAK), Reverse Mortgage Technology & Compliance (LOS/CRM/HECM Calculators) (FSALAIAI)

Keywords

• Credit union mortgage
• Mortgage origination services
• Mortgage sub-servicing
• Mortgage lending partnerships
• Mortgage servicing platform

Headquarters

HQ city

Hutchinson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Mortgage Loan Origination: MMS originates mortgage loans through Credit Union partnerships. Loans include conventional fixed-rate mortgages (10-30 year terms), FHA first-time homebuyer mortgages, VA loans, rural development loans, and adjustable ARMs. MMS sells closed loans to investors including Fannie Mae and Freddie Mac.
2. Loan Servicing: MMS services mortgage loans for partner Credit Unions, handling payment processing, escrow management, and member communications. Servicing may be retained by Credit Unions or sub-serviced to MMS.
3. Government Loan Brokerage: MMS provides government loan products (FHA, VA, USDA) to Credit Unions as a broker channel, processing and underwriting government loans on behalf of partners.
4. Sub-Servicing Fees: MMS charges for sub-servicing Credit Union portfolio loans and agency loans, providing loan administration, investor reporting, compliance, and collections services. Per MBA study, average cost to service performing loans is estimated at $163 per loan per year.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Members Mortgage Services provides end-to-end mortgage origination, processing, underwriting, closing documentation, and loan servicing to credit unions and their members. Operating as a cooperative-owned Credit Union Service Organization (CUSO), MMS offers multiple partnership tiers (Affiliate, Correspondent, Broker, and Sub-Servicing) so partner credit unions can offer competitive conventional, FHA, VA, USDA, and adjustable-rate mortgage products while MMS handles the backend operations and servicing on a white-labeled basis.

Product overview

Members Mortgage Services operates as a Credit Union-owned mortgage services company offering a unified platform combining loan origination, servicing, and partnership management. The core offering centers on the Encompass Loan Origination System for processing, underwriting, and closing, complemented by the Digital Servicing Portal for borrower account management. Government Loan Products (FHA, VA, USDA) are offered alongside conventional mortgages. The company provides multiple partnership tiers (Affiliate, Correspondent, Broker, Sub-Servicing) enabling Credit Unions to offer competitive mortgage products to their members. Training Programs and an Annual User Conference support partner enablement.

Differentiator

Problem solved

Functional benefit

Products and services

• Mortgage Loan Origination Mortgage origination offering that connects credit unions with conventional 10- to 30-year fixed rate mortgages, FHA first-time homebuyer mortgages, VA loans, USDA rural development loans, and adjustable ARMs for purchase or refinance.
• Government Loan Products (FHA / VA / USDA) Government-backed mortgage products offered to credit union partners, including FHA first-time homebuyer loans, VA loans, and USDA rural development loans, primarily through the Broker partnership model.
• Affiliate Partnership Gold-standard partnership tier in which the credit union is the main point of contact, originating the loan and collecting documentation while MMS supplies a branded loan origination system, underwrites the loan, handles closing documents, and services the loan.
• Correspondent Partnership Partnership tier in which the credit union originates, processes, closes, and funds loans; MMS then purchases the closed loans (locked and registered with MMS), sells them to Fannie Mae and Freddie Mac, and services the purchased loans with co-branded statements.
• Broker Partnership (Government Loans) Partnership tier enabling credit unions to offer government loan products (FHA/VA/USDA); credit union staff originates through MMS's loan origination system, and MMS processes, underwrites, and completes closing documents in MMS's name.
• Mortgage Sub-Servicing Outsourced servicing of credit union portfolio loans and agency loans, including all loan administration, investor reporting and reconciliation, credit bureau reporting, delinquency and collections administration, compliance management, and co-branded statements.
• Digital Servicing Portal (LoanSphere Servicing Digital) Borrower-facing web portal (provided by LoanSphere Servicing Digital, hosted by Black Knight) that lets mortgage borrowers monitor and manage accounts, make one-time and recurring payments, arrange special payments, and reach customer service.
• TPO Connect (Correspondent Loan Pricing and Submission) Encompass-based platform for Correspondent partners to price loans, submit loans for purchase, and submit portfolio loans for servicing; used within MMS's correspondent channel.
• Training Programs for Credit Union Staff Structured partner enablement including in-person MLO Training, Processor Training, and Closer Training at MMS headquarters, plus virtual TPO Connect Training and Government Broker Training for partner credit union staff.
• Annual User Conference Annual multi-day user conference hosted in Kansas for credit union partners, featuring industry speakers, training, and networking on mortgage lending topics; registration is per attendee (e.g., $295 for 2-day access).

Quantifiable outcome

• Loan portfolio growth: Archer Credit Union experienced 433% portfolio growth in first six months of MMS partnership
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Fannie MaecoreStrategic or Co-development PartnerMMS sells loans to Fannie Mae as part of its correspondent channel. All loans sold to MMS through the correspondent channel are eligible for sale to Fannie Mae.
• Freddie MaccoreStrategic or Co-development PartnerMMS sells loans to Freddie Mac as part of its correspondent channel. All loans sold to MMS through the correspondent channel are eligible for sale to Freddie Mac.
• Security 1st TitleminorStrategic or Co-development PartnerTitle insurance sponsor for MMS user conferences. Sponsored the 2025 User Conference Greenside BBQ lunch and provides title services for mortgage transactions.
• XinnixminorStrategic or Co-development PartnerTraining and coaching partner. Casey Cunningham, Xinnix CEO and Founder, presented at the 2026 User Conference on 'Master Your Swing: Own It. Grow It. The Mindset and Method for Purchase Business Success'.
• Ashfield & AssociatesminorImplementation/ SI/ Consulting PartnerConsulting and training firm. Tracy Ashfield presented at 2026 User Conference on 'The Mortgage Caddie' and compensation strategies. Firm assists credit unions with mortgage lending strategy, development, policies, and training.
• Mortgage Bankers AssociationminorStrategic or Co-development PartnerIndustry association. Michael Fratantoni, MBA Chief Economist, presented at 2025 User Conference on economic outlook, Fed expectations, job market, inflation, and mortgage rate trends.
• Encompass (Black Knight/ICE)coreTechnology or IntegrationPrimary loan origination system platform used by MMS and partner Credit Unions. Provides LOS, underwriting, and closing document capabilities. MMS provides Encompass training through MLO, Processor, and Closer training programs.
• LoanSphere Servicing Digital (Black Knight)coreTechnology or IntegrationDigital servicing platform hosted by third-party provider, allowing borrowers to monitor accounts, make payments, and access customer service. MMS licenses this platform for loan servicing.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Planet Home Lending: Mortgage originator and servicer offering correspondent and sub-servicing channels. Comparable as a mid-market partner to credit unions and small lenders seeking outsourced production.
• Cenlar: One of the largest U.S. mortgage subservicers with significant credit union client base. Highly comparable on the sub-servicing and loan administration side of MMS's offering.
• LoanCare: Large third-party mortgage subservicer serving banks, credit unions, and independent lenders. Comparable in sub-servicing model, though at materially larger scale.
• Dovenmuehle Mortgage: Mortgage subservicer that focuses on credit unions, community banks, and small-to-mid mortgage lenders. Most directly comparable peer given MMS's combined origination and sub-servicing model for credit unions.
• Specialized Loan Servicing (SLS): Mortgage subservicer specializing in credit unions, community banks, and non-bank lenders. Comparable on sub-servicing depth and small-to-mid client focus.

Broad incumbents

• Caliber Home Loans: Mortgage originator and servicer offering retail, wholesale, and correspondent channels. Comparable as a broad incumbent in correspondent/servicing, though at much larger scale and broader product set.
• Rocket Mortgage: Largest U.S. retail mortgage originator with proprietary technology and servicing operations. Comparable as a broad incumbent competitor for end-borrower mortgage volume that credit unions and MMS serve.
• ICE Mortgage Technology: Owner of the Encompass LOS that MMS and its credit union partners rely on. Comparable as the upstream technology provider whose platform MMS has wrapped partner services around.
• Carrington Mortgage Services: Mortgage originator, servicer, and subservicer with retail, wholesale, and direct-to-consumer channels. Comparable as a broader incumbent offering sub-servicing alongside origination.
• Mr. Cooper: Largest U.S. mortgage servicer with nationwide origination and servicing capabilities. Comparable as a broad incumbent in mortgage services with overlapping servicing technology, but at vastly greater scale than MMS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Members Mortgage Services