Name

Arcus FM

Legal name

Arcus FM Limited

Website

https://arcusfm.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Facilities Management Services

NAICS

Facilities Support Services (561210), Security Guards and Patrol Services (561612)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard FM (Technical Facilities Management: MEP/HVAC/Plumbing/Electrical) (IMAIAAAA)

akta.pro secondary industries

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)

Keywords

• Facilities management services
• Hard services maintenance
• Soft services cleaning
• Building management systems
• Refrigeration maintenance services

Headquarters

HQ city

Upminster

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Hard Services: Technical maintenance services including mechanical and electrical, refrigeration, building fabric, minor works, shutters/gates/auto-doors, and drainage services delivered by field engineers.
2. Soft Services: Cleaning, grounds keeping, winter maintenance, and security services provided by trained personnel, often with BICSc certification for cleaning staff.
3. Technology & Specialist Services: Managed services, helpdesk (24/7), Arcus Projects, and Building Management Systems (BMS) management providing specialist FM technology solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Arcus FM is an integrated facilities management provider delivering Hard Services (mechanical & electrical, refrigeration, building fabric, minor works, shutters/gates/auto doors, drainage), Soft Services (cleaning, grounds keeping, winter maintenance, security), and Technology & Specialist Services (SMaRT Hub, Managed Services, 24/7 Helpdesk, Building Management Systems, Arcus Projects) to enterprise clients across the UK. Services are delivered nationwide through one of the largest mobile engineering fleets in the UK FM sector, supported by the proprietary Arcus Connect digital platform for real-time service visibility.

Product overview

Arcus FM is a technology-led, people-driven facilities management company offering a comprehensive portfolio of integrated FM services organized into three main categories: Hard Services (mechanical and electrical, refrigeration, building fabric, minor works, shutters/gates/auto doors, drainage), Soft Services (cleaning, grounds keeping, winter maintenance, security services), and Technology & Specialist services (SMaRT Hub technology platform, Managed Services, Helpdesk, Building Management Systems, Arcus Projects). The company operates Arcus Connect, an award-winning digital platform that provides real-time service delivery visibility through mobile technology and NFC checkpoints. Services are delivered nationwide through strategic depots, serving sectors including retail, distribution, logistics, hospitality, and public sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Arcus Connect
• Cleaning Services Bespoke commercial cleaning solutions for retail, corporate offices and other sectors using LEAN methodologies, BICSc certified professionals, real-time auditing tools and SMART cleaning systems.
• Mechanical and Electrical Services Commercial mechanical and electrical engineering services delivered with planned preventative maintenance schedules for customer estates.
• Refrigeration Services Commercial and industrial refrigeration maintenance and repair delivered by F-Gas registered engineers, including expert training, cutting-edge technology (including Meta Glasses AR assistance), and a 24/7 support model prioritizing uptime and reliability.
• Building Fabric Services Building fabric maintenance supporting customers in keeping premises functional while providing safe and aesthetically pleasing working environments.
• Minor Works Services Small-scale construction, refurbishment and maintenance activity that improves, repairs or adapts existing buildings and external areas.
• Shutters, Gates and Auto Doors Services Maintenance and repair services for commercial estate security equipment including shutters, gates, and auto-doors.
• Drainage Services Drainage maintenance and repair services with health and safety focus to minimize risks to business operations.
• Grounds Keeping Services Nationwide ground maintenance and commercial landscaping services including grass cutting, hedge trimming, tree care, weed spraying and vegetation clearance.
• Winter Maintenance Services Commercial winter gritting and snow clearance services including grit bins, de-icing products, and exclusive UK distribution of BOSS winter equipment.
• Security Services Comprehensive security solutions including manned guarding, mobile patrols, key holding, alarm response, biometric access, CCTV, and drone surveillance.
• SMaRT Hub Smarter Maintenance and Realtime Technology - in-house technology team that delivers carbon and energy savings, waste reduction, and improved environmental performance for customers.
• Managed Services Expert FM management with 24-hour support, trusted suppliers and full visibility through clearVIEW, providing compliance, control and confidence without the complexity of full self-delivery.
• Helpdesk 24 hours a day, seven days a week, 365 days a year helpdesk support for customers.
• Building Management Systems (BMS) Arcus building management bureau manages optimal performance of building systems, providing comfortable and safe working environments for clients and their customers.
• Arcus Projects Bespoke and integrated approach delivering projects in a wide range of sectors.

Quantifiable outcome

• Delivered £309k in annual savings while maintaining high service levels across 10 distribution centres through data-driven analysis and dynamic scheduling
• +3 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• Trios GroupmajorStrategic or Co-development Partner · 14 August 2023Arcus FM acquired Trios Group from private equity owner Rcapital on 14 August 2023. The acquisition enhances Arcus's capabilities and market presence, particularly in retail, hospitality, and public sectors. Trios Group is a UK-based mobile engineering and facilities management company with strong customer portfolio and technological resources.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mitie Group: UK-listed facilities management and professional services company; closest direct competitor with overlapping hard FM, soft FM, security, and connected workplace technology serving similar retail, public-sector, and enterprise accounts.
• Serco Group: UK-listed outsourcing operator with significant facilities management, cleaning, and maintenance contracts across public-sector and enterprise customers, bidding on similar hard and soft FM frameworks.
• OCS Group (formerly Atalian Servest UK): Privately held UK facilities services provider delivering integrated hard FM, cleaning, security, and grounds maintenance to retail, logistics, and public-sector estates — a direct head-to-head competitor on Arcus's named segments.
• Allied Universal (incl. G4S FM): Global security-led FM operator with UK facilities services; directly competes on Arcus's manned guarding, mobile patrols, and integrated soft FM offerings to retail and logistics estates.

Broad incumbents

• Sodexo UK: Global FM and food services major operating across the UK in facilities management, technical maintenance, and soft services; broader portfolio but overlaps heavily with Arcus's enterprise and public-sector accounts.
• Compass Group UK: Largest UK contract caterer with adjacent FM/cleaning offerings; competes on bundled soft services and integrated facilities deals even though core business is food services.
• EMCOR Group: US-listed mechanical & electrical, building services, and industrial solutions provider; comparable integrated FM model emphasising hard services, energy, and large multi-site enterprise customers.
• ABM Industries: US-listed integrated facility services provider offering janitorial, parking, HVAC, and technology-enabled facility solutions to retail and distribution clients — same vertical mix as Arcus, including major retail clients.
• ISS A/S: Global workplace experience and facility services group; competes on large multi-site integrated FM contracts where international reach matters, broadening the competitive set against UK-only Arcus.

Others

• CBRE Group (UK FM business): Global real-estate services firm whose UK Workplace and Facilities Management practice delivers integrated FM, project management, and workplace technology to enterprise occupiers — adjacent competitor with significant scale advantages.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance23 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arcus FM