Syntero
Syntero is a 501(c)(3) nonprofit integrated behavioral health organization serving approximately 8,000 individuals and families annually across Central Ohio from four offices plus embedded school district and public safety programs in Franklin, Delaware, and Morrow counties.
- Company typePrivate
- Founded1975
- HeadquartersDublin, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Syntero does
Syntero, Inc. is a 501(c)(3) nonprofit integrated behavioral health services organization headquartered in Dublin, Ohio, with roots tracing to Northwest Counseling Services (1975) and Dublin Counseling Center (1978), which merged in 2013 and rebranded under the Syntero name (Greek for "support"). The organization delivers trauma-informed, evidence-based counseling and community-based services across four physical offices in Dublin, Lewis Center, Mill Run/Hilliard, and Mount Gilead, plus embedded clinical staff in 11 school districts spanning Franklin, Delaware, and Morrow counties, serving approximately 8,000 individuals and families in 2025.
The service portfolio spans outpatient mental health and substance use disorder counseling for adults, youth and families, older adults, and first responders, including a matrix-model Intensive Outpatient Program for addiction, psychiatry and medication management with a dedicated Psychiatric Support Line, pharmacy services, and group therapy. Specialized programs include a Public Safety Services Liaison embedded with the Dublin Police Department and a nature-based therapeutic partnership with Flying Horse Farms medical specialty camp in Mount Gilead. The underlying technology stack is modest and off-the-shelf: a Wix-hosted website with FormDr-powered online intake forms (medication questions, refills, prior authorization, sliding fee application), eBizCharge/iPayX payment processing, Qgiv for donations, and Buzzsprout for the Syntero Speaks podcast. Syntero does not disclose proprietary clinical software, electronic health record details, or any AI-driven tools.
Revenue is generated through a multi-source nonprofit model combining insurance reimbursements (private insurance, Medicaid, EAPs, private pay), public funding from the ADAMH Board of Franklin County and the Delaware-Morrow Mental Health & Recovery Services Board, certification-related contracts with the Ohio Department of Behavioral Health, community grants, individual and corporate donations (including a Kroger Community Rewards enrollment), nominal fees for continuing education (Syntero Trainings at $20 per CEU), and a sliding-fee scale for uninsured clients. The organization is CARF-accredited and certified by the Ohio Department of Behavioral Health, and is led by CEO Sara Harrison-Mills, MSW, LISW-S, effective August 1, 2024.
Syntero firmographics
Firmographics- Name
- Syntero
- Legal name
- Syntero, Inc.
- Website
- https://syntero.org
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Syntero is a 501(c)(3) nonprofit integrated behavioral health organization serving approximately 8,000 individuals and families annually across Central Ohio from four offices plus embedded school district and public safety programs in Franklin, Delaware, and Morrow counties.
- Ownership category
- akta.pro rank
Syntero industry classification
Industry- Product category
- Behavioral Health Services
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420)
- SIC
- Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)
- akta.pro primary industry
- Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)
- akta.pro secondary industry
- Community Resources, Social Services & Transportation Coordination (HLADALAK)
Keywords
Where Syntero is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Syntero business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Insurance reimbursements: Most private insurance plans, Medicaid, EAPs, and private pay are accepted for clinical services. 'Immediate Appointments Available for Most Insurance Plans' is a stated call-to-action on the homepage.
- Donations and charitable giving: 501(c)(3) nonprofit organization accepting donations online (Qgiv), via check, through Kroger Community Rewards (organization #80215), charitable bequests/planned giving, life income gifts (charitable gift annuities, trusts), gifts of assets, and event sponsorships. Non-profit EIN: 31-0972255.
- Government and community board funding: Funded in part by ADAMH Board of Franklin County and Delaware-Morrow Mental Health & Recovery Services Board, plus various community grants and corporate/foundation/individual donations. Certified by Ohio Department of Behavioral Health.
- Sliding fee and self-pay: Sliding Fee Application available to support access for uninsured/underinsured clients; private pay accepted for SUD IOP and other services.
- Training and continuing education revenue: Syntero Trainings (continuing education programs) are free for Syntero team members and priced at $20 per CEU for community members, generating modest training revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Insurance-based clinical services |
| Other | — | Sliding fee scale |
| Unit Pricing | — | Syntero Training CEUs |
| Other | — | Parent & Guardian Workshops |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
Syntero product offering
Product offeringCore offering
Syntero delivers trauma-informed outpatient mental health and substance use disorder counseling, therapy, psychiatry, and pharmacy services across the lifespan in Central Ohio. Services are delivered through four physical offices, school-embedded clinicians in 11 districts, telehealth, and community partnerships, serving adults, youth and families, older adults, first responders, and marginalized communities.
Product overview
Syntero, Inc. is a 501(c)(3) non-profit integrated behavioral health service platform — not a SaaS product — that delivers trauma-informed, evidence-based counseling and community-based services across Central Ohio from four physical offices (Dublin, Lewis Center, Mill Run/Hilliard, Mount Gilead) plus school-based and community outreach sites. Its offering is structured as a core outpatient mental health and substance use disorder platform (Adults, Youth & Family, Older Adults, First Responders, Psychiatry/Medication Management, Pharmacy, Groups, Same Day Access in Delaware/Morrow County) with a parallel SUD track that includes an Intensive Outpatient Program (IOP) built on the matrix model. Supporting modules include a Syntero Trainings continuing education track, the Syntero Speaks podcast and Triple-S Blog content channels, school-based prevention and early intervention programs in 11 school districts via ADAMH partnership, signature events like the annual Catalyst for Positive Change Awards, seasonal Summer Groups for Students (including the Flying Horse Farms Mental Health Camp), and community education through Parent & Guardian Workshops and Community Workshops/Seminars. Together these form a lifespan-spanning behavioral health platform anchored by master's-level clinicians and CARF accreditation.
Differentiator
Problem solved
Functional benefit
Products and services
- Adult Counseling & Therapy Services
Quantifiable outcome
- ~8,000 individuals and families served in 2025
- +6 more outcomes
Companies that use Syntero
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles4 records
Syntero technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature5 records
Syntero partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered flagship strategic partnership, core partnership, flagship clinical partnership, core compliance/accreditation body, core regulatory partner, core school district partner, school district partner, minor recurring donation channel and core ecosystem partner (referral & collaboration).
- City of Dublin, Ohio / Dublin Police Departmentflagship strategic partnershipSyntero partners with the City of Dublin and the Dublin Police Department to provide a Public Safety Services Liaison program. Dublin officers refer people in mental health crisis to Syntero's liaison Shannon Black-Dotson for support. Syntero provides tools and resources to support Dublin PD officers, making their jobs easier, safer, and more impactful. Featured in a City of Dublin video.
- The Columbus Foundationcore partnershipSyntero joined The Columbus Foundation's Big Table 2025 on October 21, 2025 to host a community conversation on 50 years of mental health evolution. Big Table 2025 saw more than 5,000 Central Ohioans participate in conversations on community needs including affordable housing, mental health, and connection.
- Flying Horse Farms (FHF)flagship clinical partnershipPartnership with Flying Horse Farms, a transformational medical specialty camp in Mt. Gilead, Ohio. Syntero's licensed mental health clinicians are embedded onsite to provide therapeutic support, mental health evaluations, crisis intervention, and daily check-ins for campers with serious health conditions including anxiety, depression, PTSD, OCD, and mood disorders. The 2025 Mental Health Camp ran July 7-11.
- Commission on Accreditation of Rehabilitation Facilities (CARF)core compliance/accreditation bodySyntero is nationally accredited by CARF, an independent, nonprofit accreditor of health and human services. CARF accreditation signals quality and conformance to internationally recognized standards.
- Ohio Department of Behavioral Healthcore regulatory partnerSyntero is certified by the Ohio Department of Behavioral Health, the state regulatory and certification authority for behavioral health providers in Ohio.
- Dublin City Schoolscore school district partnerOnsite school-based mental health services delivered at Dublin Schools. Syntero's School Programs Manager Melissa Rotblatt joined with Dublin Schools students on Good Day Extra FOX 28 to discuss school-based services.
- Upper Arlington City Schoolsschool district partnerSchool-based early prevention services; partnership discussed in Good Day Extra FOX 28 interview with ADAMH of Franklin County, featuring Syntero's School Prevention & Special Programs Coordinator Larysa Gilbert and Upper Arlington Schools representatives.
- Kroger (Kroger Community Rewards)minor recurring donation channelSyntero is enrolled as organization #80215 in Kroger Community Rewards. Supporters register their Kroger Plus Card online, select Syntero as the organization, then shop and swipe to support Syntero without increasing purchase totals.
- Nationwide Children's Hospitalcore ecosystem partner (referral & collaboration)Referral and collaborative partner for pediatric mental health services in Central Ohio. Operates the Big Lots Behavioral Health Pavilion and OhioRISE program; Syntero provides complementary school-based and outpatient services referenced in Columbus Monthly's coverage of pediatric mental health services.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Syntero competitors and assessment
Company assessmentDirect peers
- OhioGuidestone: Ohio-based nonprofit behavioral health and human services organization providing outpatient counseling, SUD, school-based, and community services across multiple counties. Most directly comparable to Syntero as a same-state, same-model, multi-county CARF-accredited community BH provider.
- North Central Mental Health Services: Columbus, Ohio-based outpatient mental health and SUD provider serving Franklin and surrounding counties with counseling, psychiatry, and case management. Directly comparable on geography, service mix, and target population to Syntero's Central Ohio footprint.
- Netcare Access: Columbus-based behavioral health organization providing crisis, outpatient mental health, and substance use services to Franklin County residents. Comparable as a same-metro behavioral health safety-net provider, with overlap in MH/SUD services and public funding reliance.
- Coleman Health Services: Ohio-headquartered community behavioral health and SUD provider operating across multiple counties with outpatient, IOP, and primary care integration. Comparable in service mix, multi-county Ohio footprint, and CARF-accredited outpatient model to Syntero.
- BrightView Health: Multi-state outpatient addiction treatment chain offering IOP, MAT, and counseling for SUD populations with Medicaid and most-insurance acceptance. Directly comparable to Syntero's SUD IOP offering and evidence-based modality stack (matrix model).
- Hopewell Health Centers: Ohio-based Federally Qualified Health Center providing integrated primary care, behavioral health, and SUD services across rural and Appalachian counties. Comparable on integrated outpatient BH/SUD model and community-based delivery, with regional overlap in Ohio's service territory.
Regional players
- Talbert House: Cincinnati-based nonprofit providing behavioral health, substance use, corrections, and community services across Southwest Ohio. Comparable as a regional Ohio BH nonprofit with similar service breadth and government funding model, but serves a different geography than Syntero.
Broad incumbents
- Nationwide Children's Hospital (Big Lots Behavioral Health Pavilion): Central Ohio pediatric health system operating a dedicated behavioral health pavilion and the OhioRISE Medicaid program for youth with serious emotional disturbances. Established referral and collaboration partner to Syntero; comparable on pediatric MH focus but much larger and hospital-based.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Syntero social profiles
Digital presenceSyntero compliance and trust
Trust signalCompliance5 records
Syntero financial estimates
Financial estimateRevenue estimate
Valuation estimate
Syntero leadership team
Management profileNumber of profiles
Profiles10 records
Syntero subsidiaries and ownership
Company hierarchySubsidiaries2 records
Syntero funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Syntero M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Syntero
What does Syntero do?
Syntero delivers trauma-informed outpatient mental health and substance use disorder counseling, therapy, psychiatry, and pharmacy services across the lifespan in Central Ohio. Services are delivered through four physical offices, school-embedded clinicians in 11 districts, telehealth, and community partnerships, serving adults, youth and families, older adults, first responders, and marginalized communities.
Is Syntero a public or private company?
Syntero is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Syntero founded?
Syntero was founded in 1975. It employs 101 to 250 people.
Where is Syntero based?
Syntero is headquartered in Dublin, United States, in the North America region.
How does Syntero make money?
Five revenue lines are on record. Insurance reimbursements are the primary driver. The others are donations and charitable giving, government and community board funding, sliding fee and self-pay and training and continuing education revenue.
Who are Syntero's main competitors?
Direct peers on record are OhioGuidestone, North Central Mental Health Services, Netcare Access, Coleman Health Services, BrightView Health and Hopewell Health Centers. Talbert House is listed as a regional player. Nationwide Children's Hospital (Big Lots Behavioral Health Pavilion) is listed as a broad incumbent.
Does Syntero have an API?
No public API is recorded for Syntero.
What industry is Syntero in?
Syntero's product category is Behavioral Health Services. Its primary akta.pro industry code is BPAGAEAO, Substance Use Recovery & Harm Reduction Support Services, with a secondary code of HLADALAK, Community Resources, Social Services & Transportation Coordination. Its NAICS code is 621420 and its SIC code is 8093.