MJB Technology

What MJB Technology does

MJB Technology Solutions is a privately held IT consulting firm founded in 2002 and headquartered in Surrey, British Columbia, Canada. The company specializes in ServiceNow platform consulting for enterprise IT leaders, with a primary focus on post-go-live operational optimization rather than initial implementation. Its core practice addresses adoption gaps, workflow latency, governance fragmentation, CMDB unreliability, and ROI visibility failures that cause enterprise ServiceNow deployments to underperform after technical go-live.

MJB delivers across four service lines: ServiceNow Solutions (the core practice spanning modules including ITSM, SPM, SIR, VR, ITOM, CSM, HRSD, and Low Code Application Development), AI Solutions (AI-enabled execution for triage, service decisions, and repetitive operational actions), Digital IT Solutions (platform engineering, integrations, DevOps, and system modernization), and Business Analytics (decision support and executive reporting). The underlying technology is the ServiceNow platform; MJB does not sell proprietary software but provides consulting services built around it, complemented by integrations with AWS, Microsoft, Shopify, and Adobe.

The business model is professional services revenue generated through direct enterprise field sales targeting CIOs, CTOs, and IT operations leaders. Engagements are consultative and assessment-led, beginning with a free Operational ROI Assessment before scoping remediation programs. Customers include TELUS, ExpAmerica, Checksammy, Hailo, and Apaylo, alongside anonymized enterprise clients. The company claims 1,500+ projects completed across 15+ years of operation with a team of 100+ consultants and practitioners, supported by content-led marketing and an enterprise sales motion with no channel or marketplace distribution.

Name

MJB Technology

Legal name

MJB Technology Solutions

Website

https://mjbtech.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

MJB Technology Solutions is a ServiceNow-focused IT consulting firm founded in 2002 in Surrey, Canada, serving enterprise CIOs and IT leaders with post-go-live platform optimization, workflow governance, AI-enabled execution, and digital IT consulting services.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting (ServiceNow post-go-live optimization)

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

akta.pro secondary industries

Incident Response, On-Call & Operational Readiness (BPAEAKAL), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• ServiceNow consulting
• IT service management
• Workflow optimization
• Digital IT consulting
• Business analytics advisory

Headquarters

HQ city

Surrey

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ServiceNow Consulting & Implementation Services: MJB generates revenue through professional consulting engagements focused on ServiceNow post-go-live optimization, workflow governance, adoption improvement, CMDB reliability, and ROI visibility. Engagements are delivered by senior consultants and are structured around an Operational ROI Assessment followed by remediation programs.
2. AI Automation Solutions: AI consulting engagements helping enterprises apply AI within governed ServiceNow workflows, focusing on triage, service decisions, and repetitive operational actions.
3. Digital IT Consulting: Architecture, integration, delivery pipeline, and observability consulting to stabilize enterprise digital systems supporting ServiceNow and broader IT operations.
4. Business Analytics & Decision Support: Analytics consulting to align metrics, improve visibility, and connect leadership reporting to operational and business outcomes.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

MJB Technology Solutions is an enterprise ServiceNow consulting firm that helps CIOs, CTOs, and IT leaders fix post-go-live operational gaps in their ServiceNow platforms—improving adoption, governance, workflow execution, CMDB reliability, and ROI visibility. Its service portfolio spans four lines: ServiceNow Solutions (core platform optimization), AI Solutions (governed AI-enabled execution), Digital IT Solutions (architecture, integrations, DevOps, observability), and Business Analytics (decision-first dashboards and KPI alignment). Engagements are scoped and delivered as professional services, typically initiated through a free Operational ROI Assessment.

Product overview

MJB Technology is a ServiceNow-focused consulting firm offering a portfolio of service lines built around its core ServiceNow Solutions practice. The portfolio comprises four main service offerings: (1) ServiceNow Solutions as the primary platform-focused service addressing adoption, governance, workflow performance, and ROI visibility; (2) AI Solutions as the second strategic value layer for AI-enabled execution in triage and service decisions; (3) Digital IT Solutions as the delivery backbone covering platform engineering, integrations, DevOps, and system modernization; and (4) Business Analytics for decision support, KPI alignment, and executive reporting. Within ServiceNow, MJB delivers across eight specific modules/capabilities: ITSM (IT Service Management), SPM (Strategic Portfolio Management), SIR (Security Incident Response), VR (Vulnerability Response), ITOM (IT Operations Management), CSM (Customer Service Management), HRSD (HR Service Delivery), and LOW CODE Application Development.

Differentiator

Problem solved

Functional benefit

Products and services

• ServiceNow Solutions Primary consulting service line focused on ServiceNow platform optimization for enterprise IT leaders, addressing post-go-live adoption friction, governance tightening, workflow execution consistency, and measurable value delivery across IT, operations, and employee services.
• AI Solutions Strategic consulting service line applying AI-enabled execution to triage, service decisions, and repetitive operational actions within governed ServiceNow workflows. AI is prioritized only where governance, CMDB foundations, and workflow ownership support it.
• Digital IT Solutions Delivery backbone consulting covering platform engineering, API and integration development, cloud infrastructure setup, DevOps and CI/CD pipelines, monitoring and observability, performance optimization, security and stability enhancements, and system modernization for enterprise delivery reliability.
• Business Analytics Analytics consulting that converts operational signals into leadership clarity through decision-first dashboards, aligned KPI definitions, and reporting governance to support faster, higher-confidence executive decisions.

Quantifiable outcome

• 30-45% workflow delay reduction in priority flows
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Partnerships

Five partnerships are on record, tiered core and supporting.

• ServiceNowcoreTechnology or IntegrationServiceNow is MJB's primary platform ecosystem partner. MJB is positioned as a ServiceNow consulting specialist focused on post-go-live optimization, workflow governance, adoption improvement, CMDB reliability, and AI-enabled execution on the ServiceNow platform. The partnership is foundational to MJB's service delivery model.
• AWSsupportingTechnology or IntegrationAWS is listed as a technology partner, likely supporting cloud infrastructure aspects of MJB's digital IT consulting and ServiceNow integration delivery.
• MicrosoftsupportingTechnology or IntegrationMicrosoft is listed as a technology partner, supporting enterprise integration and cloud delivery capabilities within MJB's digital IT and AI services.
• ShopifysupportingTechnology or IntegrationShopify is listed as a technology partner, likely supporting e-commerce or digital operations integration work within MJB's digital IT consulting practice.
• AdobesupportingTechnology or IntegrationAdobe is listed as a technology partner, likely supporting digital experience or analytics integration within MJB's business analytics and digital IT services.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Crossfuze: A pure-play ServiceNow consulting specialist focused on post-implementation optimization, ITSM, and CMDB reliability — directly comparable to MJB's core ServiceNow Solutions practice and post-go-live value proposition.
• GlideFast Consulting: A ServiceNow Elite partner specializing in implementation and managed services for enterprise IT. Overlaps directly with MJB on ServiceNow delivery and competes for similar CIO/CTO buyers in mid-market and enterprise accounts.
• Slalom: A US-headquartered consulting firm with a large, well-known ServiceNow practice spanning implementation, strategy, and AI. Closely comparable to MJB on ServiceNow go-to-market and enterprise IT transformation work, though with materially greater scale and US reach.
• Fresche Solutions: A specialist consultancy with deep ServiceNow and enterprise application management heritage, focused on modernization and managed services. Comparable to MJB on ServiceNow post-go-live optimization and AM-style engagements.

Broad incumbents

• Cognizant: A global IT services leader and ServiceNow Elite partner with a broad enterprise digital-transformation portfolio. Competes with MJB for large ServiceNow programs but serves a much wider buyer set across all major platforms.
• Accenture: The largest global system integrator with a flagship ServiceNow practice and end-to-end cloud/digital capabilities. Represents the upper-bound incumbent against which MJB must position its post-go-live specialization.
• Deloitte: Big Four advisory and SI with a strong ServiceNow alliance and digital-IT transformation practice. Competes for the same enterprise CIO budget pool and frequently anchors multi-workstream ServiceNow programs.
• Capgemini: A global SI with a substantial ServiceNow practice and enterprise digital-transformation offerings. Provides the global-delivery alternative that enterprise buyers may prefer over mid-size specialists like MJB.
• NTT DATA: A global IT services and consulting firm with a recognized ServiceNow partnership and enterprise transformation capabilities. Competes with MJB for large ServiceNow deals, particularly in regulated industries where MJB also has references (telecom, financial services).

Regional players

• Long View Systems: A Western-Canadian-headquartered IT solutions and managed-services provider with ServiceNow capabilities. Directly comparable to MJB in Canadian enterprise IT services but serves a broader hybrid-cloud and managed-services portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mjb_technology

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MJB Technology