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Southern Cross Travel Insurance

Full company profile

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Namestring
Southern Cross Travel Insurance
Legal namestring
Southern Cross Benefits Limited
Websiteurl
scti.co.nz
Company typeenum
Private
Founded yearint
1982
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersAuckland, New Zealand
HQ citystring
Auckland
HQ countrystring
New Zealand
HQ regionstring
Oceania
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
travel insurance policies, international travel coverage, annual multi-trip plans, student travel insurance, domestic trip coverage
Industry5 codes
1Travel Insurance & Corporate Risk Transfer (Trip, Medical, Kidnap & Ransom)
CodeTHACAEAHPrimaryYes
2Travel Medical Insurance (Individual)
CodeFSAIAEAIPrimaryNo
3Student & Study-Abroad Travel/Accident Insurance
CodeFSAJAJAJPrimaryNo
4International Student Health & Travel Insurance
CodeEDAIAMAAPrimaryNo
5International/Expatriate Individual Health Insurance
CodeFSAIAEAHPrimaryNo
NAICS code2 codes
  • Direct Life, Health, and Medical Insurance Carriers52411
  • Direct Insurance (except Life, Health, and Medical) Carriers52412
SIC code2 codes
  • Accident & Health Insurance6321
  • Fire, Marine & Casualty Insurance6331
Product category
Travel Insurance
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model2 records
1Travel Insurance Premiums
TypeSubscription Recurring
Description

Core revenue from selling travel insurance policies including International Comprehensive, Annual Multi-trip, International Medical Only, Domestic, Working Overseas, International Student, and Visiting NZ policies. Premiums can be one-time (single trip) or subscription-based (annual multi-trip).

scti.co.nz
2Policy Add-ons and Optional Coverage
TypeSubscription Recurring
Description

Additional premiums collected for optional add-ons such as skiing and snowboarding cover, pre-existing medical condition cover, and enhanced coverage levels.

scti.co.nz
Marketing channels7 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Pricing details7 tiers
1International Comprehensive - Single trip comprehensive coverage
ModelSubscriptionBilling cadencePay-as-you-go
Notes

Premium varies by destination, trip duration, traveller age, and coverage options. Includes unlimited medical and evacuation, cancellation cover, baggage, and optional add-ons.

scti.co.nz
2Annual Multi-trip - Multi-trip annual coverage
ModelSubscriptionBilling cadenceAnnual
Notes

Cost-effective alternative for frequent travellers taking multiple overseas trips per year.

scti.co.nz
3International Medical Only - Essential medical cover
ModelSubscriptionBilling cadencePay-as-you-go
Notes

Budget-conscious option providing essential medical coverage for overseas travel.

scti.co.nz
4Domestic - NZ travel coverage
ModelSubscriptionBilling cadencePay-as-you-go
Notes

Coverage for trips within New Zealand including cancellations, rental vehicle excess.

scti.co.nz
5Working Overseas - Extended international coverage
ModelSubscriptionBilling cadencePay-as-you-go
Notes

For New Zealanders living or working overseas for extended periods.

scti.co.nz
6International Student - Student visitor coverage
ModelSubscriptionBilling cadencePay-as-you-go
Notes

For international visitors studying in New Zealand with NZ student or visitor visa.

scti.co.nz
7Visiting NZ - Non-resident coverage
ModelSubscriptionBilling cadencePay-as-you-go
Notes

For international visitors coming to New Zealand for holiday, work, or living.

scti.co.nz
GTM typeB2C
B2C
Offering typeServices
Services
Core offering1 text field

Southern Cross Travel Insurance underwrites and sells its own travel insurance policies directly to individual travellers via its website and contact center. It offers seven policy types covering international single-trip, annual multi-trip, medical-only, domestic NZ, working overseas, international student, and visiting New Zealand travel. Policies are accompanied by 24/7 emergency assistance, online self-service through the My SCTI portal, and optional add-ons such as skiing/snowboarding cover and pre-existing medical condition cover.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • Over 6 million travellers insured since 1995
+2 more records
Product and service7 records
1International Comprehensive
2Annual Multi-trip
3International Medical Only
4Domestic
5Working Overseas
6International Student
7Visiting New Zealand
Scale indicator5 records

Each record includes

Type, Value, Description, Source

Recent move5 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

World Nomads is a leading direct-to-consumer travel insurance brand owned by Cover-More, operating across Australia, New Zealand, and other markets. It is highly comparable to SCTI given its digital-first DTC model, similar product suite (single-trip, annual, working holiday, student), and overlapping ANZ customer base.

TypeDirect peer
Description

Cover-More is one of the largest specialist travel insurers in Australia and New Zealand, offering direct and partner-distributed policies. It is a direct peer to SCTI given its ANZ footprint, similar product structure, and comparable focus on leisure and working-holiday travellers.

TypeBroad incumbent
Description

Allianz Travel, part of the global Allianz Group, is a dominant international travel insurance brand operating in Australia and New Zealand. It is comparable to SCTI in product offering and target customer, but is a much larger, broader insurer with deeper capital and global reinsurance.

TypeDirect peer
Description

1Cover is a direct-to-consumer online travel insurance provider in Australia and New Zealand with a similar product set (comprehensive, annual multi-trip, medical-only). It is a close direct peer to SCTI given its digital-only distribution and price-competitive positioning in ANZ.

TypeDirect peer
Description

Budget Direct is an Australian direct insurer offering travel insurance as part of a broader personal lines portfolio, distributed online. It is comparable to SCTI's digital, self-serve model targeting value-conscious ANZ leisure travellers.

TypeDirect peer
Description

Fast Cover is an online-first Australian travel insurer with similar single-trip, annual, and working-overseas products. It competes head-to-head with SCTI in the ANZ online travel insurance market, particularly on price.

TypeBroad incumbent
Description

AIG Travel is the travel insurance arm of global insurer AIG, providing trip, medical, and cancellation cover worldwide. It is a broad incumbent peer given its full-stack product offering, although AIG is materially larger and globally distributed compared to SCTI's regional focus.

TypeBroad incumbent
Description

Chubb offers personal travel insurance in Australia as part of a global specialty P&C portfolio. It is a broad incumbent comparable to SCTI in product suite but with significantly greater financial scale and global underwriting capacity.

TypeOthers
Description

Southern Cross Health Insurance is a sister entity within the Southern Cross Group providing domestic health insurance in NZ. It is thematically related as a sibling brand under the same parent and shares the trusted Southern Cross name, though it operates in a different product category (health, not travel).

TypeOthers
Description

InsureMyTrip is a US-based travel insurance comparison marketplace. It is an indirect peer/ecosystem participant relevant to SCTI as aggregators increasingly influence travel insurance distribution and price discovery in the digital channel.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers1 record

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment5 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile5 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles2 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance5 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Southern Cross Travel Insurance

Travel Insurancescti.co.nz

Southern Cross Travel Insurance firmographics

Firmographics
Name
Southern Cross Travel Insurance
Legal name
Southern Cross Benefits Limited
Website
https://scti.co.nz
Company type
Private
Founded year
1982
Operating status
Operating
Headcount range
51–100 employees
Ownership category
akta.pro rank

Southern Cross Travel Insurance industry classification

Industry
Product category
Travel Insurance
NAICS
Direct Life, Health, and Medical Insurance Carriers (52411), Direct Insurance (except Life, Health, and Medical) Carriers (52412)
SIC
Accident & Health Insurance (6321), Fire, Marine & Casualty Insurance (6331)
akta.pro primary industry
Travel Insurance & Corporate Risk Transfer (Trip, Medical, Kidnap & Ransom) (THACAEAH)
akta.pro secondary industries
Travel Medical Insurance (Individual) (FSAIAEAI), Student & Study-Abroad Travel/Accident Insurance (FSAJAJAJ), International Student Health & Travel Insurance (EDAIAMAA), International/Expatriate Individual Health Insurance (FSAIAEAH)

Keywords

  • Travel insurance policies
  • International travel coverage
  • Annual multi-trip plans
  • Student travel insurance
  • Domestic trip coverage

Where Southern Cross Travel Insurance is headquartered

Location

Headquarters

HQ city
Auckland
HQ country
New Zealand
HQ region
Oceania

Offices1 record

Markets served

Southern Cross Travel Insurance business model

Business model
GTM type
B2C
Offering type
Services
Cost components
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

  1. Travel Insurance Premiums: Core revenue from selling travel insurance policies including International Comprehensive, Annual Multi-trip, International Medical Only, Domestic, Working Overseas, International Student, and Visiting NZ policies. Premiums can be one-time (single trip) or subscription-based (annual multi-trip).
  2. Policy Add-ons and Optional Coverage: Additional premiums collected for optional add-ons such as skiing and snowboarding cover, pre-existing medical condition cover, and enhanced coverage levels.

Pricing tiers

ModelBillingPrice
SubscriptionPay-as-you-goInternational Comprehensive - Single trip comprehensive coverage
SubscriptionAnnualAnnual Multi-trip - Multi-trip annual coverage
SubscriptionPay-as-you-goInternational Medical Only - Essential medical cover
SubscriptionPay-as-you-goDomestic - NZ travel coverage
SubscriptionPay-as-you-goWorking Overseas - Extended international coverage
SubscriptionPay-as-you-goInternational Student - Student visitor coverage
SubscriptionPay-as-you-goVisiting NZ - Non-resident coverage

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Southern Cross Travel Insurance product offering

Product offering

Core offering

Southern Cross Travel Insurance underwrites and sells its own travel insurance policies directly to individual travellers via its website and contact center. It offers seven policy types covering international single-trip, annual multi-trip, medical-only, domestic NZ, working overseas, international student, and visiting New Zealand travel. Policies are accompanied by 24/7 emergency assistance, online self-service through the My SCTI portal, and optional add-ons such as skiing/snowboarding cover and pre-existing medical condition cover.

Differentiator

Problem solved

Functional benefit

Products and services

  • International Comprehensive
  • Annual Multi-trip
  • International Medical Only
  • Domestic
  • Working Overseas
  • International Student
  • Visiting New Zealand

Quantifiable outcome

  • Over 6 million travellers insured since 1995
  • +2 more outcomes

Companies that use Southern Cross Travel Insurance

Customer profile

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Southern Cross Travel Insurance technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

Southern Cross Travel Insurance partnerships and signals

Strategic signal

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Southern Cross Travel Insurance competitors and assessment

Company assessment

Direct peers

  • World Nomads: World Nomads is a leading direct-to-consumer travel insurance brand owned by Cover-More, operating across Australia, New Zealand, and other markets. It is highly comparable to SCTI given its digital-first DTC model, similar product suite (single-trip, annual, working holiday, student), and overlapping ANZ customer base.
  • Cover-More Travel Insurance: Cover-More is one of the largest specialist travel insurers in Australia and New Zealand, offering direct and partner-distributed policies. It is a direct peer to SCTI given its ANZ footprint, similar product structure, and comparable focus on leisure and working-holiday travellers.
  • 1Cover Travel Insurance: 1Cover is a direct-to-consumer online travel insurance provider in Australia and New Zealand with a similar product set (comprehensive, annual multi-trip, medical-only). It is a close direct peer to SCTI given its digital-only distribution and price-competitive positioning in ANZ.
  • Budget Direct Travel Insurance: Budget Direct is an Australian direct insurer offering travel insurance as part of a broader personal lines portfolio, distributed online. It is comparable to SCTI's digital, self-serve model targeting value-conscious ANZ leisure travellers.
  • Fast Cover Travel Insurance: Fast Cover is an online-first Australian travel insurer with similar single-trip, annual, and working-overseas products. It competes head-to-head with SCTI in the ANZ online travel insurance market, particularly on price.

Broad incumbents

  • Allianz Travel Insurance: Allianz Travel, part of the global Allianz Group, is a dominant international travel insurance brand operating in Australia and New Zealand. It is comparable to SCTI in product offering and target customer, but is a much larger, broader insurer with deeper capital and global reinsurance.
  • AIG Travel: AIG Travel is the travel insurance arm of global insurer AIG, providing trip, medical, and cancellation cover worldwide. It is a broad incumbent peer given its full-stack product offering, although AIG is materially larger and globally distributed compared to SCTI's regional focus.
  • Chubb Travel Insurance: Chubb offers personal travel insurance in Australia as part of a global specialty P&C portfolio. It is a broad incumbent comparable to SCTI in product suite but with significantly greater financial scale and global underwriting capacity.

Others

  • Southern Cross Health Insurance: Southern Cross Health Insurance is a sister entity within the Southern Cross Group providing domestic health insurance in NZ. It is thematically related as a sibling brand under the same parent and shares the trusted Southern Cross name, though it operates in a different product category (health, not travel).
  • InsureMyTrip: InsureMyTrip is a US-based travel insurance comparison marketplace. It is an indirect peer/ecosystem participant relevant to SCTI as aggregators increasingly influence travel insurance distribution and price discovery in the digital channel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Southern Cross Travel Insurance social profiles

Digital presence

Southern Cross Travel Insurance compliance and trust

Trust signal

Compliance5 records

Southern Cross Travel Insurance financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Southern Cross Travel Insurance leadership team

Management profile

Number of profiles

Profiles2 records

Southern Cross Travel Insurance funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Southern Cross Travel Insurance M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southern Cross Travel Insurance

What does Southern Cross Travel Insurance do?

Southern Cross Travel Insurance underwrites and sells its own travel insurance policies directly to individual travellers via its website and contact center. It offers seven policy types covering international single-trip, annual multi-trip, medical-only, domestic NZ, working overseas, international student, and visiting New Zealand travel. Policies are accompanied by 24/7 emergency assistance, online self-service through the My SCTI portal, and optional add-ons such as skiing/snowboarding cover and pre-existing medical condition cover.

Is Southern Cross Travel Insurance a public or private company?

Southern Cross Travel Insurance is a private company. It is classified as corporate owned and is currently operating.

When was Southern Cross Travel Insurance founded?

Southern Cross Travel Insurance was founded in 1982. It employs 51 to 100 people.

Where is Southern Cross Travel Insurance based?

Southern Cross Travel Insurance is headquartered in Auckland, New Zealand, in the Oceania region.

How does Southern Cross Travel Insurance make money?

Two revenue lines are on record. Travel Insurance Premiums are the primary driver. The others are policy Add-ons and Optional Coverage.

Who are Southern Cross Travel Insurance's main competitors?

Direct peers on record are World Nomads, Cover-More Travel Insurance, 1Cover Travel Insurance, Budget Direct Travel Insurance and Fast Cover Travel Insurance. Broad incumbents are Allianz Travel Insurance, AIG Travel and Chubb Travel Insurance. Others are Southern Cross Health Insurance and InsureMyTrip.

Does Southern Cross Travel Insurance have an API?

No public API is recorded for Southern Cross Travel Insurance.

What industry is Southern Cross Travel Insurance in?

Southern Cross Travel Insurance's product category is Travel Insurance. Its primary akta.pro industry code is THACAEAH, Travel Insurance & Corporate Risk Transfer (Trip, Medical, Kidnap & Ransom), with a secondary code of FSAIAEAI, Travel Medical Insurance (Individual). Its NAICS code is 52411 and its SIC code is 6321.

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Live signals
CoveragerSouthern Cross Travel Insurance launches real-time flight delay benefitSouthern Cross Travel Insurance launched TravelCare: Delay Assist with Blink Parametric, an automated flight delay benefit for New Zealand and Australia customers. The benefit is included with International Comprehensive Single Trip policies from July 1, and SCTI paid over 61,000 delay-related claims in the past three years, a 24% increase.Insurance Business AmericaTravel insurance reckoning: Why the old product won’t cut it anymoreCarole Tokody, CEO of Southern Cross Travel Insurance (SCTI), is pushing the global travel insurance industry to evolve its product offering beyond the traditional emergency medical, trip cancellation, and luggage coverage model that has remained largely unchanged for five to ten years. Industry leaders including Allianz Partners, AIG, Generali Global Assistance, Chubb, Tokio Marine, and Berkshire Hathaway Travel Protection currently dominate a sector that has yet to adapt to a new era of frequent major disruptions including pandemics, geopolitical conflicts, and airspace closures. SCTI has recalibrated its risk models based on a conclusion that major events now occur with such regularity that insurers must shift from reactive financial products to real-time travel support services including improved traveler alerting and authentic guidance.Consumer NZFlight rights: What to do if Middle East conflict impacts your travel plansAmid rising conflict in the Middle East causing widespread flight cancellations and airspace closures, airlines are advising passengers to monitor their itineraries closely. Air New Zealand is offering penalty-free date changes or credits for affected travelers, while standard regulations generally exclude compensation for war-related disruptions. Travel insurance providers such as Allianz and Southern Cross typically exclude coverage for events directly linked to hostilities.Insurance Business AmericaAirspace shutdowns reignite questions over political risk in travel insuranceConflict between the United States, Iran and allied regional actors has led to widespread airspace closures across the Middle East, causing mass flight cancellations and strandings affecting tens of thousands of passengers. Southern Cross Travel Insurance (SCTI) in Australia has explicitly notified affected customers that their policy's General Exclusion E.5 (War and Violence) precludes coverage for travel interruption costs related to the airspace closures. The article highlights a structural tension in the travel insurance market, as standard policies typically exclude war and armed conflict, yet modern conflicts increasingly manifest through airspace closures rather than formal declarations of war, creating ambiguity for consumers about what is covered.Starts at 60Monkeys and the world’s most absurd travel insurance claimsTravel insurance claims related to monkey incidents have increased by 350% over two years, according to Southern Cross Travel Insurance. Most claims involved medical issues from bites and scratches, and thefts such as sunglasses and phones, often during tourist encounters with wildlife.KarryonMovers + Shakers: Southern Cross Travel Insurance names Carole Tokody as CEOSouthern Cross Travel Insurance (SCTI) announced Carole Tokody as its new CEO, effective February 2026, to lead expansion across Australia and New Zealand. Tokody brings extensive global insurance and health sector experience, including roles at the Royal Flying Doctor Service and Allianz Global Assistance. Her appointment aims to support SCTI's growth and innovation in the competitive travel insurance market.ITIJSouthern Cross Travel Insurance reveals costly European travel claimsSouthern Cross Travel Insurance revealed its claims data for Australian travellers in Europe between April and August 2025, reporting over A$340,000 in medical and evacuation costs, more than $26,000 in lost or stolen baggage claims, nearly $74,000 in journey disruptions, and over $20,000 in rental car excess claims. The insurer highlighted slips and falls as a major source of claims, noting that a single injury could cost tens of thousands of dollars in disrupted travel plans. ABS figures cited in the article show sustained growth in inbound visitors to Australia and returning residents in the first half of 2025.CIONZ CIO Awards shine spotlight on tech excellence in AotearoaAlexandra Smart, chief technology officer at Southern Cross Travel Insurance, was named CIO of the Year at the 2025 New Zealand CIO Awards held at Auckland's Viaduct Events Centre, recognised for leading a comprehensive transformation of the company's core systems and driving its five-year technology strategy. Stasha Rmandic of Whakarongorau Aotearoa was honoured as Emerging ICT Leader of the Year, while AA Insurance won the Transformation Through Digital and IT award and Auckland Transport received the Customer Value award for its HOP Open Loop contactless payment project.Insurance Business AmericaSouthern Cross faces penalty over misleading discount offersSouthern Cross Travel Insurance has agreed to pay $1,105,000 to the New Zealand Crown after admitting to breaches of fair dealing provisions under the Financial Markets Conduct Act 2013, following an FMA investigation into misleading discount communications. The regulator found the insurer's website and customer communications described discounts as applying to entire insurance premiums when they were actually only calculated on the base premium, resulting in a $3,501,221 shortfall for affected customers. The company has since provided an enforceable undertaking to the FMA and fully compensated all impacted customers.ITIJSouthern Cross Travel Insurance admits misleading discount claims, pays $1.1 million to CrownSouthern Cross Benefits Limited, trading as Southern Cross Travel Insurance, has admitted breaching New Zealand's fair dealing laws and paid NZ$1,105,000 to the Crown following an investigation by the Financial Markets Authority. The FMA found that SCTI misled customers by advertising discounts for members, online purchases, and promotional codes that only applied to the base premium rather than the entire premium, resulting in a NZ$3.5 million difference between what customers received and what they believed they were entitled to. SCTI cooperated with the investigation and has since remediated all affected customers, with the enforceable undertaking underscoring regulatory expectations for transparent communication and fair consumer treatment by insurers.