What Bags does

Bags is a U.S. travel and hospitality solutions company that provides outsourced baggage handling, airport ground services, valet parking, and concierge services to enterprise clients across the aviation, cruise, hotel/resort, and retail mall verticals. Founded in 1994 and now operating as a division of SP+ Corporation (NASDAQ: SP) since 2017, the company runs mobile kiosk check-in systems, an aviation operations platform spanning 250+ U.S. airports, a 69,000 sq ft remote baggage screening facility, and a fleet-based VIP luggage delivery network capable of delivering within 100 miles of an airport. Its product portfolio includes approximately 18 distinct services such as Remote Airline Check-In, Onboard Airline Check-In for cruise passengers, Skycap, Early Bag Check, Wheelchair Services, Baggage Trucking Management, Federal Inspection Services, Bell Services, and Same-Day Delivery.

Bags generates revenue through B2B professional services contracts with major airlines, cruise lines, hotel/resort operators, airport authorities, and shopping malls. Distribution is exclusively direct enterprise sales via dedicated account management, with no third-party resellers or self-service channels. Its customer base includes named operators such as Rosen Shingle Creek in the hotel/resort vertical, alongside broader "major airlines," "top cruise lines," and shopping centers. Pricing is not publicly disclosed and is negotiated contractually per service line.

Operationally, the company employs 1,001–5,000 staff across the United States, runs curb-to-claim passenger experience workflows, and integrates with TSA and airport regulatory bodies. The core technology is operational logistics infrastructure (mobile kiosks, fleet routing, real-time performance metrics) rather than a software/AI platform, and its competitive positioning rests on nationwide physical scale, multi-decade relationships with travel industry incumbents, and integrated co-developed workflows with airlines and cruise lines.

Name

Bags

Legal name

Bags

Website

https://bagsinc.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Bags is a U.S. travel and hospitality solutions company, operating as a division of SP+ Corporation, that provides baggage handling, airport ground services, valet parking, and concierge services to major airlines, cruise lines, hotels, resorts, and malls across 250+ U.S. airports.

Ownership category

akta.pro rank

Product category

Airport Ground & Travel Hospitality Services

NAICS

Support Activities for Air Transportation (4881), Air Transportation (481)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)

akta.pro primary industry

Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)

Keywords

• Baggage handling services
• Airport ground services
• Luggage delivery
• Travel hospitality solutions
• Valet parking management

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. B2B Travel Services: Professional services provided to enterprise clients including hotels, resorts, cruise lines, airports, and malls. Services include luggage handling, valet parking, check-in services, concierge, and aviation ground services. Revenue generated through service contracts with major travel industry operators.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Bags sells B2B travel and hospitality services including luggage handling, airport check-in, baggage delivery, valet and parking management, concierge, skycap, wheelchair assistance, and same-day delivery. Services are contracted directly with major airlines, cruise lines, hotels, resorts, shopping malls, and airports across more than 250 U.S. airports. The company operates as a division of SP+ Corporation (NASDAQ: SP).

Product overview

Bags is a travel and hospitality solutions company that operates as a diversified service platform providing luggage handling, airport, valet, and concierge services. The company offers a comprehensive suite of approximately 18 distinct services including Remote Airline Check-In, Bags VIP Luggage Delivery, Valet & Parking Management, Onboard Airline Check-In, Aviation Services, Same-Day Delivery, Concierge Services, Delayed Baggage Delivery, Baggage Service Offices, Rapid Support Services, Bell Services, Early Bag Check, Remote Screening Facility, Skycap Services, Baggage Trucking Management, Federal Inspection Services, and Wheelchair Services. These services serve major airlines, cruise lines, hotels, resorts, malls, and airports across more than 250 locations nationwide. The company is now part of SP+ Corporation, an operations specialist provider.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Airline Check-In On-site option for guests to check their luggage and receive boarding passes before traveling to the airport, typically delivered at hotels, resorts, or cruise ships. Target users are enterprise hospitality clients (hotels, resorts, cruise lines) and the travelers they host.
• Bags VIP Luggage Delivery Checked luggage retrieved from the baggage carousel and delivered within 100 miles of the airport. Sold to enterprise clients (airlines, hotels, resorts, and individual premium travelers) as a door-to-door baggage solution.
• Valet & Parking Management Parking management and valet service for hotels, resorts, casinos, airports, convention centers, sports and entertainment complexes, shopping malls, and universities. Target buyers are hospitality and venue operators.
• Onboard Airline Check-In Transports airline luggage for cruise passengers directly from the cruise ship to their departing flight, sold to cruise lines as a luggage-free debarkation experience.
• Aviation Services Airport ground services including wheelchair assistance, baggage handling, skycap, and operations at more than 250 U.S. airports nationwide. Target clients are airport authorities and major airlines.
• Same-Day Delivery Same-day delivery of purchased goods to a customer's doorstep, sold to retail and mall partners to extend shopper dwell time and convenience.
• Concierge Services Integrated concierge experience for hotels, malls, and venues with bag check, taxi and dining reservations, travel information, and additional guest services.
• Delayed Baggage Delivery Nationwide delayed baggage delivery service across 250+ U.S. airports, reuniting passengers with mishandled luggage. Target clients are airlines and their passengers.
• Airport Bag Drop Airport facility service for dropping off checked luggage, easing curbside and counter congestion for airlines and passengers.
• Baggage Service Offices Operational support desks providing immediate assistance to passengers whose baggage is mishandled, reuniting customers with belongings.
• Rapid Support Services Quick-response support services for baggage and travel-related issues, sold to enterprise travel clients as an escalation layer for service recovery.
• Bell Services On-site luggage transport service for guests at hotels, resorts, and convention centers nationwide.
• Early Bag Check Airport service that checks bags the moment guests arrive, freeing their hands and saving time during travel. Sold to airlines and airports.
• Remote Screening Facility Large-scale baggage sorting service operated in partnership with airports, airlines, TSA, and regulatory bodies from a 69,000 sq ft hangar facility.
• Skycap Services Efficient curbside multi-airline check-in service for travelers at airport terminals.
• Baggage Trucking Management Large-scale baggage routing service using a fleet of vehicles to transport luggage to a destination airport, sold to airlines and airport operators.
• Federal Inspection Services (FIS) Agent-based support for international arrival flights that documents flight and passenger information, supports baggage handling logistics, and provides customer service.
• Wheelchair Services Wheelchair passenger assistance across airports with real-time performance metrics for cost control, sold to airlines and airports.

Quantifiable outcome

• Deliver luggage within 100 miles of airport
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• SP+ CorporationcoreOthersBags is a subsidiary of SP+ Corporation, operations specialists who link innovation with market-based expertise in Parking, Transportation, Facility Maintenance, Event Logistics, Consulting Services and Security. SP+ is a diverse provider of professional parking, ground transportation, facility maintenance, event logistics, consulting and security services.
• Hotels and ResortscoreStrategic or Co-development PartnerBags partners with some of the most prestigious hotels, resorts and cruise lines in the country. Services are fully integrated into hotel, resort and conference center operations to manage guest arrival and departure experiences.
• Cruise LinescoreStrategic or Co-development PartnerBags works with top cruise lines to give each guest an unparalleled travel experience by allowing passengers to board, debark, and travel home without the hassle of carrying luggage.
• Major AirlinescoreStrategic or Co-development PartnerBags provides airport services in partnership with major airlines, including bag drop, check-in, and baggage handling services at 250+ U.S. airports.
• Airport Authorities and TSAcoreStrategic or Co-development PartnerBags has partnered with airports, airlines, TSA and regulatory bodies to transform a 69,000 sq ft hangar into a remote baggage sorting facility and provide various aviation services.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• dnata: dnata is a global airport services company owned by Emirates Group, providing ground handling, cargo, and travel services worldwide including in North America. It is a direct competitor to Bags in airline ground handling and passenger services.
• Worldwide Flight Services (WFS): WFS provides cargo and ground handling services at airports across the Americas, Europe, Asia, and Africa. It is a direct peer to Bags in airline ground handling, baggage services, and passenger assistance at U.S. airports.
• Swissport: Swissport is the world's largest provider of ground services to the aviation industry, operating at hundreds of airports globally. It competes directly with Bags in baggage handling, check-in, skycap, and wheelchair services for major airlines.
• PrimeFlight Aviation Services: PrimeFlight is a U.S.-based provider of aviation services including ground handling, cabin cleaning, fueling, and cargo. It is a direct competitor to Bags at U.S. airports for airline ground services and baggage handling.
• Menzies Aviation: Menzies Aviation is one of the largest global providers of airport ground services and air cargo handling, with a substantial U.S. presence. It directly competes with Bags in skycap, baggage handling, wheelchair, and ramp services for major airlines at U.S. airports.
• GAT Airline Ground Support: GAT Airline Ground Support provides ground handling, passenger services, and ramp operations at U.S. airports. It directly competes with Bags in baggage handling, skycap, and wheelchair services for airline customers.
• Airport Terminal Services (ATS): ATS is a U.S. provider of ground handling, janitorial, and passenger services to airlines and airports. It competes with Bags in airline ground handling and passenger services at U.S. airports.

Emerging players

• Luggage Free: Luggage Free is a specialty door-to-door luggage shipping service for travelers, overlapping with Bags' VIP Luggage Delivery offering. It is an emerging niche player in the same luggage transport category but without the airport ground handling breadth.

Regional players

• SATS Ltd: SATS is a leading Asia-Pacific airport ground handling and in-flight catering company, with a growing international footprint. While primarily Asia-based, it competes with Bags in the same airport ground handling category for global airline customers and represents a comparable business model.

Broad incumbents

• SP+ Corporation: SP+ Corporation is the parent company of Bags and a major North American provider of parking, transportation, and facility services. It is the broad incumbent that owns Bags as a division, providing shared infrastructure across parking, ground transportation, and event logistics.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights1 record

Customer concentration

• Xx.com/bagsinc
• Facebookfacebook.com/baggageairlineguestservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bags