Luggage Free
Luggage Free is a private, FedEx-backed door-to-door luggage shipping service founded in 2001 that lets individual travelers and travel advisors send bags ahead to destinations worldwide, charging per-shipment transaction fees and guaranteeing on-time delivery.
- Company typePrivate
- Founded2001
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Luggage Free does
Luggage Free, founded in 2001 and operating under the legal entity Global Sticks Express, LLC (Delaware), is a specialty door-to-door luggage shipping service that lets travelers send bags ahead to any destination worldwide instead of checking them at the airport. The company sells a single core capability—transactional, pay-as-you-go luggage shipping by weight, dimension, speed, and route—supplemented by vertical SKUs for bikes, golf clubs, and cruise-bound luggage, plus ancillaries such as gift cards and shipping kits. The customer-facing product is a web and mobile booking platform (app.luggagefree.com) backed by 24/7 phone/SMS support and FedEx as the underlying linehaul provider, with no proprietary physical logistics network. Differentiators are service-level rather than technical: an on-time guarantee with up to $500 per-bag reimbursement if late, $500 minimum complimentary insurance (extendable to $10,000), white-glove specialist support, and a Trustpilot profile of 4.7/5 across 3,135+ reviews.
Revenue is generated entirely through transaction fees on shipments, with publicly disclosed domestic pricing between roughly $77 and $219 (NYC–LA, 5-day to next-day) and international pricing between $254 and $499 for a 50lb bag to destinations such as the UK, Italy, Hong Kong, Australia, and South Africa. The go-to-market is hybrid: a direct-to-consumer website and phone-order channel is the historical base, while a newer B2B layer routes bookings through travel advisors via Signature Travel Network and the 2026-launched Ship&Play concierge product. The leadership team is compact—CEO Nicholas Coleman, founder Eric Mautner, and President Jeff Boyd—and the company has no disclosed outside funding, no parent company, and 1–10 employees, indicating a lean, founder/management-operated operation rather than a venture-backed scale-up.
Luggage Free firmographics
Firmographics- Name
- Luggage Free
- Legal name
- Global Sticks Express, LLC
- Website
- https://luggagefree.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Luggage Free is a private, FedEx-backed door-to-door luggage shipping service founded in 2001 that lets individual travelers and travel advisors send bags ahead to destinations worldwide, charging per-shipment transaction fees and guaranteeing on-time delivery.
- Ownership category
- akta.pro rank
Luggage Free industry classification
Industry- Product category
- Logistics Services
- NAICS
- Freight Transportation Arrangement (48851)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)
- akta.pro secondary industry
- High-Value & Secure Cargo Forwarding (Valuables/Armored) (TLACAJAF)
Keywords
Where Luggage Free is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Luggage Free business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Marketing or Sales, Personnel, Technology or R&D, Others
Revenue model
- Luggage Shipping Fees: Transaction-based fees charged for shipping luggage from origin to destination. Pricing varies based on weight, dimensions, delivery speed, and distance. Rates are calculated at booking and final charges may adjust based on actual weights verified by the third-party logistics provider.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Domestic shipping (NYC to Los Angeles) - Next Day Delivery |
| Unit Pricing | Pay-as-you-go | Domestic shipping (NYC to Los Angeles) - 2 Day Delivery |
| Unit Pricing | Pay-as-you-go | Domestic shipping (NYC to Los Angeles) - 3 Day Delivery |
| Unit Pricing | Pay-as-you-go | Domestic shipping (NYC to Los Angeles) - 5 Day Delivery |
| Unit Pricing | Pay-as-you-go | International Shipping (50lbs, One-Way, 5-7 days) |
| Unit Pricing | Pay-as-you-go | Insurance Coverage Options |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
Luggage Free product offering
Product offeringCore offering
Luggage Free operates a specialty door-to-door luggage shipping service that picks up bags from the traveler's home and delivers them to any destination worldwide, including through customs and to cruise ships. The service is backed by FedEx logistics infrastructure and covers general luggage as well as specialty items such as bicycles, golf clubs, skis, and cruise-bound bags. The offering is rounded out by an on-time delivery guarantee (with up to $500 reimbursement if late), complimentary $500 insurance, and 24/7 specialist support accessible via phone, text, and online booking.
Product overview
Luggage Free operates as a specialty luggage shipping service offering a unified platform for door-to-door delivery of luggage, sports equipment, and related items. The core product is the Luggage Shipping service, supplemented by specialized modules for Bike Shipping, Golf Club Shipping, and Cruise Ship deliveries. The company differentiates through its On Time Guarantee (refund plus $500 reimbursement if late) and FedEx partnership for discounted rates. Additional offerings include insurance coverage ($500 minimum, up to $10,000), shipping kits, and gift cards. The portfolio is unified through a single booking platform accessible via web and mobile app, with 24/7 customer support through Zendesk and integration with Trustpilot for reviews.
Differentiator
Problem solved
Functional benefit
Brands
- FedEx Advantage: Partnership program providing discounted shipping rates through FedEx network
Products and services
- Luggage Shipping Door-to-door general luggage shipping service that picks up bags from the customer's home and delivers them to any destination worldwide, including through customs. Targets travelers seeking to avoid carrying, checking, or claiming bags at airports.
- Ship Bikes Specialty bicycle shipping service that transports travelers' bikes to their cycling destinations, addressing the fragility and value concerns of transporting bicycles via airlines.
- Ship Golf Clubs Specialty golf club shipping service that delivers golf equipment directly to destination resorts and courses, eliminating airline baggage challenges for golf travelers.
- Ship to a Cruise Specialized luggage shipping service for cruise passengers that delivers bags directly to the cruise ship, handling logistics between hotels and cruise ports.
- Gift Cards Gift cards that allow customers to purchase luggage shipping services as a gift for other travelers.
- Shipping Kit Shipping supplies, boxes, and packaging kits available for customers to properly package luggage for shipment through the service.
- Ship&Play Concierge Luggage Delivery Concierge luggage delivery service co-launched with Signature Travel Network that allows travelers to have bags picked up from home and delivered to destinations, integrated into travel advisor booking workflows as a commissionable offering.
Quantifiable outcome
- Guaranteed on-time delivery or no charge plus up to $500 reimbursement
- +1 more outcomes
Companies that use Luggage Free
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles2 records
Luggage Free technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
Luggage Free partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Signature Travel NetworkcoreStrategic partnership integrating door-to-door luggage shipping into travel advisory workflows. Travel advisors can add luggage shipping as a commissionable revenue stream within client itineraries, enhancing the overall travel booking experience.
- Ship&PlaycoreShip&Play is introducing a new concierge luggage delivery service backed by the infrastructure of ShipSticks, ShipSkis, and Luggage Free, enabling travelers to have bags picked up from home and delivered directly to destinations.
- FedExcoreFedEx Advantage partnership providing the underlying logistics infrastructure for luggage shipping services. Luggage Free leverages FedEx network for reliable global delivery with guaranteed on-time service.
- TrustpilotminorVerified customer review platform integration displaying real-time customer feedback and ratings to build trust with prospective customers.
- ShipStickscorePart of the logistics brand family (along with ShipSkis and Luggage Free) providing comprehensive sports equipment and luggage shipping services.
- ShipSkiscorePart of the logistics brand family providing ski equipment shipping services, integrated with Luggage Free's infrastructure.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Luggage Free competitors and assessment
Company assessmentDirect peers
- Bags Inc: Airport-based baggage handling and check-in service; adjacent player addressing the same customer pain point (avoiding luggage hassle) through a different delivery channel (on-airport concierge).
- Luggage Forward: Direct competitor offering door-to-door luggage shipping for both domestic and international travelers, with similar guarantees and insurance offerings. Closely comparable offering and positioning to Luggage Free's core product.
- First Luggage: Door-to-door luggage shipping service with cruise-ship and airline passenger focus; directly comparable business model and target customer segment (cruise and holiday travelers shipping bags ahead).
- ShipSticks: Specialty shipping service for golf clubs; part of the same brand family as Luggage Free and shares infrastructure. Directly comparable model (specialty door-to-door sports equipment shipping) and target customer (traveling golfers).
- Sky Luggage: Luggage shipping specialist for airline travelers, offering door-to-door baggage delivery comparable to Luggage Free's core offering.
- Send My Bag: UK-based luggage and parcel shipping service competing for international and especially transatlantic travelers - the same use cases Luggage Free serves in its international tier.
- ShipSkis: Ski and snowboard shipping service within the same brand family as Luggage Free, offering door-to-door equipment shipping for winter sports travelers. Closely comparable product, customer base, and operations.
- ShipBikes: Bicycle shipping service within the same brand family as Luggage Free; directly comparable specialized equipment shipping offering for cycling travelers.
Broad incumbents
- FedEx: Global integrator that provides the underlying logistics backbone for Luggage Free, and also offers direct luggage/parcel shipping products to consumers - a broader incumbent with overlapping service capability.
- UPS: Global integrator providing both the actual freight movement services and direct competing shipping products (UPS Luggage Shipping), representing a broader incumbent in the door-to-door delivery category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Luggage Free social profiles
Digital presenceLuggage Free financial estimates
Financial estimateRevenue estimate
Valuation estimate
Luggage Free leadership team
Management profileNumber of profiles
Profiles3 records
Luggage Free funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Luggage Free M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Luggage Free
What does Luggage Free do?
Luggage Free operates a specialty door-to-door luggage shipping service that picks up bags from the traveler's home and delivers them to any destination worldwide, including through customs and to cruise ships. The service is backed by FedEx logistics infrastructure and covers general luggage as well as specialty items such as bicycles, golf clubs, skis, and cruise-bound bags. The offering is rounded out by an on-time delivery guarantee (with up to $500 reimbursement if late), complimentary $500 insurance, and 24/7 specialist support accessible via phone, text, and online booking.
Is Luggage Free a public or private company?
Luggage Free is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Luggage Free founded?
Luggage Free was founded in 2001. It employs 1 to 10 people.
Where is Luggage Free based?
Luggage Free is headquartered in New York, United States, in the North America region.
How does Luggage Free make money?
One revenue line is on record: luggage Shipping Fees.
Who are Luggage Free's main competitors?
Direct peers on record are Bags Inc, Luggage Forward, First Luggage, ShipSticks, Sky Luggage, Send My Bag, ShipSkis and ShipBikes. Broad incumbents are FedEx and UPS.
Does Luggage Free have an API?
No public API is recorded for Luggage Free.
What industry is Luggage Free in?
Luggage Free's product category is Logistics Services. Its primary akta.pro industry code is THABALAG, Baggage Services (Porters, Wrapping, Storage, Lost & Found), with a secondary code of TLACAJAF, High-Value & Secure Cargo Forwarding (Valuables/Armored). Its NAICS code is 48851 and its SIC code is 4731.