Western Tidewater Community Services Board

What Western Tidewater Community Services Board does

Western Tidewater Community Services Board (WTCSB) is a public, governmental Community Services Board (CSB) established in 1971 and headquartered in Suffolk, Virginia. It is the statutorily designated local behavioral-health authority for the Western Tidewater region, serving two cities (Franklin, Suffolk) and two counties (Isle of Wight, Southampton). WTCSB operates a full continuum of mental-health, intellectual and developmental disabilities (IDD), and substance-use-disorder services through six core service lines: Crisis Services (including 24/7 REACH stabilization, Rapid Mobile Response/RC5, Emergency Services, Children's Crisis Stabilization Unit, Crisis Therapeutic Home, and the Crisis Receiving Center), Children's Services (counseling, School Intervention Program/SCIP, Youth Substance Abuse IOP, Functional Family Therapy, Mental Health Skill Building), Adult Services (Mental Health Counseling, Program for Assertive Community Treatment/PACT, Veterans Services, Brain Injury Rehabilitation Support Team/BIRST, Gero Community Stabilization, Psycho-Social Rehabilitation), Substance Abuse Services (SOR, ASAP, REVIVE!), Intellectual/Developmental Services (Day Support, Residential Homes, Respite Care), and Prevention Programs (Mental Health First Aid, safeTALK, NPP, SAAF, ACE training).

Access to WTCSB's services is delivered through a Same Day Access (SDA) model with no-appointment walk-in clinics at four locations (Northgate, Saratoga, Franklin, Isle of Wight), a centralized telephone intake line, an online scheduling form, telehealth/telemedicine sessions, and a 24/7 Crisis Receiving Center. The client-facing technology stack is built on a third-party Credible client portal; no proprietary AI/ML, mobile app, or API surface is evident.

WTCSB is funded through a mix of Virginia state appropriations (channeled via the Department of Behavioral Health and Developmental Services), Medicaid and Medicare billing, commercial insurance reimbursements (Aetna, Anthem, Cigna, Optima/Sentara, Humana Military/TriCare), and income-based sliding-scale fees; no private equity, venture capital, or parent-company backing exists. It is governed by a Board of Directors under Virginia state law, has 501-1000 employees, and reports no publicly disclosed revenue figures.

Name

Western Tidewater Community Services Board

Legal name

Western Tidewater Community Services Board

Website

https://wtcsb.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

501–1,000 employees

Short description

WTCSB is a public Virginia Community Services Board providing mental-health, substance-use, and intellectual/developmental-disability services to residents of Suffolk, Franklin, Isle of Wight County, and Southampton County through Same Day Access walk-in clinics, a 24/7 Crisis Receiving Center, telehealth, and school-based programs.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Child and Youth Services (62411), Child and Youth Services (624110)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Substance Use Disorder Prevention & Recovery Services (BPAGACAE), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Mental health services
• Substance abuse treatment
• Intellectual disability services
• Crisis intervention services
• Community behavioral health

Headquarters

HQ city

Suffolk

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Funding & Public Financing: As a public Community Services Board, WTCSB receives state and federal government funding to provide mental health, IDD, and substance abuse services to the community.
2. Insurance Reimbursements: Accepts and bills insurance including Aetna, Anthem, Cigna, Optima/Sentara, Humana Military/TriCare, Medicaid, and Medicare for covered services.
3. Income-Based/Sliding Scale Fees: Offers income-based fees and sliding scale payment options for uninsured and underinsured community members to ensure access to care regardless of ability to pay.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Western Tidewater Community Services Board is a public community behavioral health agency providing mental health, substance abuse, and intellectual/developmental disability (IDD) services across Franklin, Suffolk, Isle of Wight County, and Southampton County in Virginia. Services are delivered through crisis intervention, outpatient counseling, case management, residential/day programs, prevention programs, and school-based interventions, accessed via a Same Day Access intake model that schedules first appointments within 10 days. The organization operates as the single point of entry and designated local behavioral health authority for the region.

Product overview

Western Tidewater Community Services Board (WTCSB) is a public community behavioral health agency offering a comprehensive system of mental health, substance abuse, and intellectual/developmental disability services across Franklin, Suffolk, Isle of Wight County, and Southampton County in Virginia. The organization operates through multiple service lines including Crisis Services (24/7 emergency response, crisis stabilization, crisis receiving center), Children's Services (counseling, school intervention, youth substance abuse IOP), Adult Services (mental health counseling, veteran services, brain injury support), Substance Abuse Services (counseling, opioid response), and Intellectual/Developmental Services (day support, residential homes, respite care). Access to services is provided through Same Day Access walk-in clinics, telehealth options, phone intake, and an online client portal. WTCSB also offers prevention programs including Mental Health First Aid, suicide prevention training, and parenting programs. The organization serves as the regional safety net for Eastern Virginia behavioral health needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Services 24/7 crisis intervention and emergency mental health services including REACH crisis stabilization, Rapid Mobile Response and Clinical Services (RC5), Emergency Services, Children's Crisis Stabilization Unit, Crisis Therapeutic Home, and the 24/7 Crisis Receiving Center for adults in Suffolk.
• Children's Services Comprehensive mental health services for children and teens including mental health counseling, case management, School Intervention Program (SCIP), Youth Substance Abuse Intensive Outpatient Program (IOP), Youth Substance Abuse Treatment (YSAT), Life Management, Functional Family Therapy, Uplift, Mental Health Skill Building, and REACH crisis stabilization.
• Adult Services
• Substance Abuse Services
• Intellectual and Developmental Services (ID/DD)
• Prevention Programs
• Same Day Access (SDA) Centralized, no-appointment intake program available via phone, online submission, and walk-in that provides immediate comprehensive clinical assessment and connects individuals to appropriate care within 10 days.
• Youth Substance Abuse Intensive Outpatient Program (IOP) Structured multi-day clinical treatment program for teens combining group therapy, individual counseling, family integration, and skill building while allowing teens to remain living at home and continuing school.
• Respite Care Temporary short-term relief services for primary caregivers of individuals with intellectual or developmental disabilities, providing trained professionals to care for loved ones in-home or for longer stays.
• Day Support Ongoing structured daytime program for adults with intellectual and developmental disabilities offering community integration, skill-building, socialization, and enrichment activities outside the home.
• Telehealth/Telemedicine Services Remote behavioral health services delivered via video conferencing, allowing clients to access mental health, substance abuse, and counseling services from home, including weekend availability.
• Crisis Receiving Center (24/7) 24/7 Crisis Receiving Center for adults over 18 located on Godwin Boulevard in Suffolk, providing immediate mental health crisis intervention without appointment as the region's first 24/7 urgent care for mental health.
• Same Day Access Walk-In Clinics Four walk-in clinics providing Same Day Access services at Northgate Community Counseling Center (Suffolk), Franklin Community Counseling Center (Franklin), Isle of Wight Community Counseling Center (Smithfield), and Saratoga Community Counseling Center (Suffolk).

Quantifiable outcome

• First treatment appointment scheduled within 10 days of Same Day Access intake
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves9 records

Expansion highlights5 records

Peers

• Virginia Department of Behavioral Health and Developmental Services (DBHDS):

Direct peers

• Chesapeake Integrated Behavioral Healthcare: Virginia behavioral health authority serving the City of Chesapeake with mental health, substance use, and IDD services. Operates under the same Virginia CSB model with comparable walk-in access programs, crisis services, and community-based outpatient care.
• Norfolk Community Services Board: Virginia CSB providing behavioral health, IDD, and substance abuse services to Norfolk residents under the same statutory framework. Comparable scale, service line breadth, and reliance on state appropriations and Medicaid reimbursement.
• Hampton-Newport News Community Services Board: A neighboring Virginia Community Services Board serving Hampton and Newport News with the same statutory mandate to deliver mental health, IDD, and substance abuse services. Operates a comparable service mix including crisis, outpatient, and prevention programs, and competes for the same state funding pool.
• Middle Peninsula-Northern Neck Community Services Board: Virginia CSB providing behavioral health, IDD, and substance abuse services to rural Middle Peninsula and Northern Neck localities. Most directly comparable to WTCSB in service area profile (multi-locality, semi-rural) and statutory scope.
• Richmond Behavioral Health Authority: Virginia's largest behavioral health authority serving the City of Richmond with the full CSB statutory service mix. Larger scale but identical regulatory and funding model, providing a useful benchmark for WTCSB's potential at higher utilization.
• Southside Community Services Board: Virginia CSB serving the Southside region with mental health, substance abuse, and IDD services. Comparable scope, regional/rural footprint, and reliance on the same state funding and regulatory framework as WTCSB.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Western-Tidewater-Community-Services-Board-1735163196720124
• LinkedInlinkedin.com/company/western-tidewater-csb
• Instagraminstagram.com/western_tidewater_csb

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Tidewater Community Services Board