Hampton Newport News Community Services Board

What Hampton Newport News Community Services Board does

Hampton-Newport News Community Services Board (H-NNCSB) is a Virginia-chartered Community Services Board operating under the oversight of the Virginia Department of Behavioral Health and Developmental Services (DBHDS). Founded in 1971 and headquartered in Hampton, Virginia, the organization provides a comprehensive, integrated continuum of behavioral health, substance use disorder, and intellectual/developmental disability services to residents of Hampton and Newport News, with selected regional reach into Region V Hampton Roads communities. H-NNCSB operates more than 30 distinct programs across eight major service lines, including Emergency and Crisis Services, Addiction and Recovery Treatment Services, Adult Clinical Outpatient Services, Youth and Family Services, Adult Community and Homelessness Support, Developmental Disability Services, Independent Housing Resources, and Pharmacy Services.

The organization delivers services through multiple physical access points, including a 24/7 urgent care facility (BJ Roberts Behavioral Health Center, opened April 2025), walk-in Rapid Access centers, residential group homes, supervised housing, and a co-located Genoa Pharmacy. Technology infrastructure consists of a NetSmart cloud-based Electronic Health Record system; service delivery combines in-person care with telehealth and telepsychiatry options. Core differentiation comes from its statutory mandate as one of Virginia's 40 Community Services Boards, CARF International accreditation, and embedded partnerships with courts, law enforcement (Marcus Alert, C.A.R.E. team), regional jails, hospitals, and the Region V Crisis Call Center.

H-NNCSB's revenue model is a hybrid of government appropriations (state DBHDS performance contract, federal SAMHSA and other grants), insurance reimbursement (Medicaid, Medicare, private HMOs), sliding-scale fees for uninsured residents, and managed pharmacy services. Leadership is provided by Executive Director Daphne Cunningham, PhD, with a multidisciplinary executive team spanning clinical, operational, financial, and quality management functions. The organization is governed by a local board of directors representing Hampton and Newport News.

Name

Hampton Newport News Community Services Board

Legal name

Hampton-Newport News Community Services Board

Website

https://hnncsb.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

251–500 employees

Short description

Hampton-Newport News Community Services Board is a Virginia-chartered Community Services Board providing integrated behavioral health, substance use disorder, and developmental disability services to residents of Hampton and Newport News through 30+ programs including crisis services, addiction treatment, outpatient care, housing, and supported residential programs.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Residential Mental Health and Substance Abuse Facilities (623220), Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

Keywords

• Community behavioral health services
• Mental health crisis intervention
• Substance use disorder treatment
• Developmental disability services
• Community case management

Headquarters

HQ city

Hampton

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales, Technology or R&D

Revenue model

1. Government/Federal Funding: Primary funding from Virginia Department of Behavioral Health & Developmental Services (DBHDS) performance contract and federal grants including SAMHSA funding
2. Insurance Reimbursement: Services covered by most private insurances including HMOs, Medicaid, and Medicare. Sliding scale fees based on income for uninsured individuals
3. Pharmacy Services: On-site Genoa Pharmacy providing medication services to clients and staff with free delivery or curbside pick-up

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Hampton-Newport News Community Services Board (H-NNCSB) is a state-chartered Community Services Board delivering a unified continuum of mental health, substance use disorder, and intellectual/developmental disability services. Offerings include 24/7 emergency crisis response, residential crisis stabilization, outpatient therapy and psychiatry, addiction treatment including methadone, jail diversion and recovery courts, supported housing, developmental disability residential and day programs, and on-site pharmacy services to residents of Hampton, Newport News and Region V Hampton Roads.

Product overview

Hampton-Newport News Community Services Board (H-NNCSB) is a comprehensive behavioral health services organization providing a unified continuum of mental health, substance use disorder, and intellectual/developmental disability services. The organization operates multiple integrated programs including Emergency and Crisis Services (Emergency Services, Regional Crisis Stabilization Unit at BJ Roberts Behavioral Health Center, Jail Diversion, Behavioral Health Dockets), Addiction and Recovery Treatment Services (ARTS including Partners in Recovery, Methadone Clinic, South-Eastern Family Project, Newport News Recovery Court), Adult Clinical Outpatient Services (ACOS, Bright Beginnings Day Program, SMVF Program, Deaf Services), Youth and Family Services (Children's Urgent Care, Mobile Crisis, Therapeutic Mentor Services, Healthy Families, Case Management), Adult Care Coordination (ACT, Case Management, Homeless Services including PATH and Safe Harbors, Supervised Housing), Developmental Services (Case Management, Creative Options Day Program, Residential Services including group homes and ICFs), Housing Assistance Programs (Tenancy Support Program, SRAP, Permanent Supportive Housing), and Pharmacy Services. The organization also partners with Marcus Alert and 988 Crisis Lifeline for coordinated crisis response. Services are provided across Hampton and Newport News, Virginia with 24/7 crisis availability and CARF accreditation.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Services 24-hour, 7 days a week emergency response for psychiatric crises in Hampton and Newport News. Crisis Counselors work with local law enforcement, magistrates, community partners, and hospitals to assess for immediate psychiatric intervention including Temporary Detention Orders (TDO).
• Regional Crisis Stabilization Unit A 16-bed residential crisis stabilization and ambulatory detox program located at BJ Roberts Behavioral Health Center, offering an alternative to or diversion from acute inpatient psychiatric hospitalization with psychiatry, nursing, therapy, and peer recovery supports.
• Jail Diversion Program Collaboration with partners to identify persons with serious mental illness being placed in correctional custody for minor offenses and offer alternative supporting and clinical services.
• Restoration to Competency Program Education and treatment delivered in community or correctional settings for individuals found by the Court as Incompetent to Stand Trial to assist them in regaining psychiatric stability.
• Behavioral Health Dockets Partnership with Hampton and Newport News General District Courts providing non-adversarial judicial approaches addressing needs of individuals with serious mental illness involved in the criminal justice system.
• Addiction and Recovery Treatment Services (ARTS) Comprehensive substance use disorder treatment including counseling, case management, Peer Recovery Services, medication-assisted treatment, and outpatient counseling for co-occurring disorders.
• Partners in Recovery (PIR) Outpatient counseling, medication management, and medication-assisted treatment services for adults experiencing substance use and co-occurring mental health disorders.
• OTP/Hampton Roads Methadone Clinic (HRC) Specialized opioid treatment program for adults with long history of dependence on opiates offering methadone treatment and psycho-social services.
• South-Eastern Family Project (SEFP) Licensed residential treatment program for non-pregnant women, pregnant, and recently post-partum women and their infants with substance use disorders.
• Newport News Recovery Court Drug court alternative to incarceration for felony offenders with substance use disorder providing intensive treatment, drug testing, life skills education, and intensive supervision monitoring.
• Adult Comprehensive Outpatient Services (ACOS) Wide array of outpatient mental health services including Licensed Therapists, Psychiatrists, Nurse Practitioners, and Peer Support Specialists providing therapy and medication management.
• Bright Beginnings Day Program Psychosocial rehabilitation day program following the clubhouse model, offering individuals a sense of importance and empowerment through contributions to operating the clubhouse.
• Service Members Veterans and Families (SMVF) Program Behavioral health treatment services for veterans, active-duty members, and military family members including treatment for PTSD, trauma, addiction, and mental health conditions.
• Deaf, Hard of Hearing & DeafBlind Services Mental health counseling services with American Sign Language, communication access, and specialized support for Deaf, Hard of Hearing, Late Deafened, and DeafBlind individuals.
• Children's Behavioral Health Urgent Care Center Rapid assessment, crisis intervention, and comprehensive psychiatric evaluation for children and adolescents experiencing mental health crises in a safe, clinically supervised treatment environment.
• Children's Mobile Crisis Services Comprehensive assessment, short-term crisis counseling, safety planning, linkages, coordination, and follow-up services for children and adolescents at risk of psychiatric hospitalization.
• Therapeutic Mentor Services Services for youth ages 5-17 with emotional disturbance providing crisis intervention, behavioral intervention, independent living skills, vocational instruction, and positive role modeling.
• Healthy Families Programs (Hampton & Newport News) Partnership programs offering Parents as Teachers (PAT) evidence-based curriculum and Case Management services for children birth to age five and their families.
• Case Management and Intensive Care Coordination (ICC) Essential unifying services serving as single point of contact for families and youth with serious emotional disturbances or substance use disorders including interagency planning and treatment monitoring.
• Assertive Community Treatment (ACT) Team-based approach of medical, behavioral health, and rehabilitative professionals meeting the needs of individuals with severe and persistent mental illness including psychiatric assessment, counseling, vocational services, and peer support.
• Adult Mental Health Case Management Services enabling individuals with Serious Mental Illness to achieve and maintain optimal functioning in least restrictive community settings through needs assessment, linking to services, and treatment monitoring.
• Homeless Services - PATH Project for Assistance in Transition from Homelessness providing outreach, identification, and engagement services for homeless individuals with serious mental illness transitioning to behavioral health and housing services.
• Safe Harbors Permanent Supportive Housing Housing First program providing quality supports and individualized services to homeless individuals with serious mental illness to maximize independence.
• Transcend Place / MH Regional Supervised Housing Supervised housing program reducing length of stay in psychiatric facilities by providing a living environment with quality supports, training, and individualized services.
• Adult Developmental Disability Case Management Case management assisting individuals with developmental disabilities in accessing services, supports, and resources within their community using a person-centered approach.
• Creative Options Day Support Program Day program supporting adults with developmental disabilities in developing skills toward employment, community engagement, and meaningful relationships.
• Residential Services for Persons with Developmental Disabilities Group homes (seven DD Waiver group homes and three intermediate care facilities) for persons with diagnosed developmental disabilities providing 24-hour supervision, nursing services, and community integration.
• Tenancy Support Program (TSP) Pre- and post-tenancy services for adults with developmental disabilities with Medicaid DD Waiver or on the waitlist, assisting with transitioning to and maintaining independent housing.
• State Rental Assistance Program (SRAP) Rental assistance program for individuals with developmental disabilities in the DOJ Settlement target population to support establishing households in more integrated housing settings.
• Permanent Supportive Housing Evidence-based housing model combining affordable lease-based independent housing with community-based supportive services using Housing First principles.
• Genoa Pharmacy Services On-site pharmacy at 200 Medical Drive offering free delivery or curbside pick-up, flu and COVID-19 vaccinations, and medication organization services for H-NNCSB clients and staff.
• Rapid Access (Same Day Walk-in Service) Walk-in assistance without appointment for program intake and initial clinical assessment, with therapy services scheduled within 10 days.
• Marcus Alert Response Coordination between 911 and regional crisis call centers establishing specialized behavioral health response from law enforcement for behavioral health situations.
• 988 Suicide & Crisis Lifeline 3-digit code for the National Suicide Prevention Lifeline providing phone de-escalation, mobile crisis dispatch, and coordination with law enforcement for mental health crises.

Quantifiable outcome

• C.A.R.E. team responded to over two dozen calls since May 8, preventing some individuals from being taken to emergency rooms

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Hampton Fire & RescuecoreStrategic or Co-development Partner · 22 May 2025Community Assistance Response Team (C.A.R.E.) established in Hampton, Virginia pairing crisis clinicians with fire department personnel to provide mental health emergency responses. The team has responded to over two dozen calls since May 8, preventing some individuals from being taken to emergency rooms.
• Genoa HealthcarecoreImplementation/ SI/ Consulting PartnerOn-site Genoa Pharmacy located at 200 Medical Drive providing medication services including new prescriptions, refills, flu vaccinations, COVID-19 vaccinations, with free delivery or curbside pick-up
• Marcus Alert (Virginia)coreStrategic or Co-development PartnerVirginia law creating coordination between 911 and regional crisis call centers; H-NNCSB participates as part of Region V providing specialized behavioral health response when law enforcement responds to behavioral health situations
• Hampton Roads Regional JailcoreStrategic or Co-development PartnerEnhanced discharge planning and re-entry case support for individuals with Serious Mental Illness (SMI) in custody at HRRJ and returning to the community
• Hampton and Newport News General District CourtscoreStrategic or Co-development PartnerHNNCSB partners with both courts as part of Behavioral Health Dockets - non-adversarial approaches addressing needs of individuals with serious mental illness involved in the criminal justice system
• Hampton Healthy Families PartnershipcoreStrategic or Co-development PartnerPartnership providing Parents as Teachers evidence-based program combined with case management for children birth to age five and their families
• Newport News Healthy FamiliescoreStrategic or Co-development PartnerPartnership providing Healthy Families America Home Visiting Services combined with Mental Health Case Management services for vulnerable young children and families
• Virginia Department of Behavioral Health & Developmental Services (DBHDS)coreOthersState oversight agency; H-NNCSB operates under performance contract with DBHDS providing core behavioral health services as one of 40 Virginia Community Services Boards
• Region V Hampton Roads Crisis Call CentercoreStrategic or Co-development PartnerRegional crisis center handling 988 calls for the Hampton Roads area with triage, mobile crisis dispatch, and law enforcement coordination
• Virginia Association of Community Services BoardsminorOthersStatewide association representing Virginia's 40 Community Services Boards; provides advocacy, resources, and coordination
• Southeastern Family Project (SEFP)coreOthersLicensed SUD residential treatment program for women and their infants; program of H-NNCSB located in Newport News providing recovery support, counseling, and parent education

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Richmond Behavioral Health Authority: Virginia-chartered behavioral health authority providing a comparable public-sector continuum of mental health, SUD, and developmental services under a DBHDS performance contract. Highly analogous operating model, funding mix, and service portfolio to H-NNCSB.
• Norfolk Community Services Board: Neighboring Hampton Roads CSB delivering the same statutory mental health, SUD, ID/DD, and crisis services under Virginia CSB framework. Directly comparable catchment, regulatory environment, and service-line mix.
• Virginia Beach Department of Human Services - Behavioral Health Division: Peer Virginia CSB operating within the same Region V Hampton Roads mental-health service area, delivering behavioral health, SUD, and developmental services under DBHDS oversight.
• Fairfax-Falls Church Community Services Board: Largest Virginia CSB, providing the same mandated continuum of behavioral health, SUD, ID/DD, and crisis services under DBHDS contract. Closest large-scale analog in terms of service breadth and operational complexity.
• Henrico Area Mental Health & Developmental Services: Virginia CSB serving Henrico County with mental health, SUD, developmental disability, and emergency services under DBHDS oversight. Direct structural peer with analogous funding and program mix.
• Prince William County Community Services Board: Virginia CSB providing behavioral health, SUD, ID/DD, and 24/7 crisis services under DBHDS performance contract. Operationally similar to H-NNCSB in funding mix and statute.
• Chesterfield County Community Services Board: Virginia CSB delivering mandated mental health, substance use, and developmental disability services under DBHDS contract. Direct program and regulatory peer.
• Arlington County Community Services Board / Behavioral Healthcare Division: Virginia CSB serving a high-acuity urban population with mental health, SUD, and ID/DD services under DBHDS contract. Comparable statutory mandate and continuum.

Others

• Virginia Department of Behavioral Health and Developmental Services (DBHDS): State regulatory authority that funds, oversees, and accredits all 40 Virginia CSBs including H-NNCSB. Central counterparty in H-NNCSB's revenue, licensure, and compliance model.
• National Alliance on Mental Illness (NAMI) - Virginia: Statewide advocacy and peer-support organization serving many of the same consumers and families in Virginia's behavioral health system. Ecosystem counterpart rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights8 records

Customer concentration

• Facebookfacebook.com/hnncsbva

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles27 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

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Frequently asked questions about Hampton Newport News Community Services Board