PCS

What PCS does

PCS LLC (operating as HelpMePCS) is a privately-held managed IT services provider (MSP) founded circa 1999, headquartered in Moorestown, New Jersey, and led by founder, CEO, and president Anthony Mongeluzo. The company delivers outsourced IT management, cybersecurity, cloud services, IT staffing, and regulatory compliance consulting to more than 600 companies and 20,000+ end users, primarily small and mid-sized businesses along the U.S. East Coast (NJ, DE, MA, MD, PA). Its service portfolio spans helpdesk support, server administration, backup and disaster recovery, network management, managed cybersecurity (SIEM/SOC/MDR), and specialized offerings including DELMIAWorks ERP support for manufacturing clients and a Critical Incident Response Team (CIRT) for ransomware and breach response.

The technology stack is a multi-vendor managed services platform built on ConnectWise for PSA/ticketing, Microsoft 365/Azure and AWS for cloud, VMware and Hyper-V for virtualization, and a layered security stack including NGAV, SIEM, MDR, and EDR. Proprietary service differentiators include the LiveLine Promise (30-second guaranteed live human response), dedicated Customer Service Units (CSUs) per client, and a Hardware Obsolescence & Inventory Report tool. PCS generates revenue primarily through recurring subscription-based managed IT services contracts, supplemented by project-based professional services, hardware and software procurement, and IT staffing engagements, with quote-based pricing and free network assessments as acquisition entry points.

Name

PCS

Legal name

PCS LLC

Website

https://helpmepcs.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

PCS LLC (HelpMePCS) is a privately-held managed IT services provider founded circa 1999, serving 600+ businesses and 20,000+ end users across the U.S. East Coast with managed IT, cybersecurity, cloud, compliance, and IT staffing services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• IT helpdesk support
• Managed cybersecurity
• Cloud migration services
• IT compliance consulting

Headquarters

HQ city

Moorestown

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Ongoing subscription-based IT management including helpdesk, network support, server administration, cybersecurity monitoring, and asset management. Delivered as unlimited service plans with Virtual CIO access included.
2. Project-Based IT Services: One-time or finite engagement services for specific technology projects such as cloud migration, infrastructure setup, office relocations, and system implementations.
3. Cybersecurity Services: Comprehensive security offerings including fully managed cybersecurity, SIEM, SOC, MDR, compliance services (SOX, HIPAA, PCI DSS, CMMC), and phishing training programs.
4. IT Staffing: Staff augmentation services providing contract and project-based IT professionals across multiple industries including Manufacturing, K-12, Higher Education, Legal, Real Estate, Non-Profit, and more.
5. DELMIAWorks Application Support: Specialized ERP/application support for manufacturing clients using DELMIAWorks (formerly IQMS), including optimization, training, and integration consulting.
6. Hardware & Software Procurement: IT procurement services for hardware and software assets with lifecycle management and warranty tracking.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

PCS is a managed service provider (MSP) that delivers outsourced IT management for businesses, anchored on a 24/7 helpdesk with a 30-second live-response guarantee, fully managed cybersecurity, cloud services, backup/disaster recovery, IT asset management, Microsoft 365 support, compliance consulting, and IT staffing. The company also operates a 24/7 Critical Incident Response Team (CIRT) for ransomware and breach emergencies, and a Virtual CIO/CISO advisory practice.

Product overview

PCS is a managed service provider (MSP) offering a comprehensive portfolio of IT services designed as a unified managed IT ecosystem. The core offering centers on Managed IT Services, which encompasses day-to-day IT support (helpdesk, remote/onsite support), server management, backup and disaster recovery, and IT asset management. This core is augmented by specialized services including Fully Managed Cybersecurity (SIEM, SOC, MDR, firewall management), Cloud Services (migration, VDI, virtualization via Hyper-V and VMware), Microsoft Solutions (Microsoft 365, Azure, SharePoint, Exchange), and IT Consulting with vCIO Services for strategic planning. The company also provides vertical-specific solutions across manufacturing (including DELMIAWorks ERP support), healthcare, legal, and other industries, along with Compliance Services (SOX, HIPAA, PCI DSS, CMMC) and a Critical Incident Response Team for emergency breach situations. PCS operates a ConnectWise-based customer portal for ticketing and support management.

Differentiator

Problem solved

Functional benefit

Brands

• Critical Incident Response Team (CIRT): Specialized cybersecurity emergency response team for ransomware attacks and data breaches, available 24/7 with breach hotline at 888-887-CIRT.

Products and services

• Managed IT Services Comprehensive outsourced IT management covering helpdesk, remote/onsite support, server administration, backup and disaster recovery, IT procurement, asset management, cybersecurity, and 24/7 emergency support.
• IT Helpdesk Day-to-day IT support services providing Tier 1 through Tier 4 technical assistance with guaranteed 30-second response time under the LiveLine Promise.
• Cloud Services Managed cloud services including migration, virtualization, managed desktop/VDI, cloud desktop, public/hybrid/private cloud, and Infrastructure-as-a-Service on Microsoft Azure and AWS.
• Fully Managed Cybersecurity Comprehensive security services including SIEM, SOC, MDR, network security, managed firewall, advanced firewalls, breach response, dark web monitoring, phishing protection, network penetration testing, and security awareness training.
• Critical Incident Response Team (CIRT) Emergency cybersecurity response services for ransomware attacks and data breaches with 24/7 remote and onsite incident response.
• Backup and Disaster Recovery Enterprise backup and disaster recovery solutions ensuring data protection and business continuity, delivered as Backup-as-a-Service (BaaS).
• IT Asset Management Comprehensive tracking, monitoring, and lifecycle management of IT hardware and software assets including hardware inventory and warranty tracking and software license tracking.
• Microsoft Solutions Microsoft partner services for Microsoft 365, SharePoint, Azure, and Microsoft Exchange implementation and support.
• Compliance Services Regulatory compliance support covering CMMC, HIPAA, PCI DSS, NIST Cybersecurity Framework, GLBA, NCUA, and SOX requirements.
• vCIO Services Virtual CIO services providing IT strategy, technology planning, and expert guidance aligned with business goals.
• VCISO (Virtual Chief Information Security Officer) Virtual CISO services providing strategic security leadership and guidance.
• Co-Managed IT Services IT services designed to support and extend in-house IT teams with expertise for large or complex projects.
• IT Consulting & Projects Strategic IT consulting including IT strategy, audits and assessments, staff augmentation, office relocation, and business continuity planning.
• DELMIAWorks Application Support Specialized ERP application support and optimization services for manufacturing organizations using DELMIAWorks (formerly IQMS).
• IT Staffing Project-based and specialized IT staffing services across multiple industries including manufacturing, education, legal, real estate, and non-profit.
• Phishing Training Interactive phishing awareness training with simulated attacks, scenario-based modules, and compliance reporting.
• IT Procurement Technology procurement services for hardware and software acquisition.
• Network Management Full-spectrum network administration, operations, maintenance, provisioning, security, and automation services.
• VoIP Services Modern voice communication systems built for clarity, mobility, and team collaboration.
• Identity Threat Detection & Response (ITDR) Detection and response services specifically for identity-based threats and attacks.

Quantifiable outcome

• 99.8% customer satisfaction score
• +5 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Amazon Web Services (AWS)coreTechnology or IntegrationPCS provides AWS cloud consulting and services, helping clients migrate to and manage AWS infrastructure. The company offers AWS-specific solutions including cloud migration, IaaS, and cloud optimization services.
• MicrosoftcoreTechnology or IntegrationPCS is a Microsoft solutions partner providing Microsoft 365, Azure, SharePoint, and Microsoft Exchange services. One of the largest resellers of Office 365 on the East Coast.
• ConnectWisecoreTechnology or IntegrationPCS uses ConnectWise for its customer portal, enabling ticket management, support tracking, and customer self-service for IT service delivery.
• DellminorChannel Partner/ Reseller/ DistributorHardware vendor partner for procurement services, providing equipment procurement, warranty tracking, and lifecycle management for client organizations.
• HP/HPEminorChannel Partner/ Reseller/ DistributorHardware vendor partner for procurement services including warranty support and maintenance services.
• Dassault Systèmes (DELMIAWorks)coreTechnology or IntegrationPCS specializes in DELMIAWorks (formerly IQMS) ERP support for manufacturing clients, providing application support, optimization, training, and integration consulting.
• VMwarecoreTechnology or IntegrationPCS provides VMware virtualization solutions, helping clients implement and manage virtual server infrastructure using VMware technologies.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ntiva: Mid-Atlantic MSP headquartered in Virginia offering managed IT, cybersecurity, cloud, and compliance services to SMB and mid-market. Highly comparable in geography, service portfolio (helpdesk, cybersecurity, vCIO), and customer segments to PCS.
• Dataprise: East Coast–based MSP with deep Mid-Atlantic presence offering managed IT, cybersecurity, cloud, and helpdesk. PE-backed and of similar scale, making it a close head-to-head competitor for PCS's regional accounts.
• Coretelligent: Northeast-focused MSP and managed cybersecurity provider serving financial services, life sciences, and professional services. Comparable in recurring managed-services model, compliance depth, and vertical focus.
• Kelser Corporation: Connecticut-based managed IT and cybersecurity provider serving mid-market and enterprise. Similar service mix (managed IT, cybersecurity, vCIO) and East Coast geography.
• CompassMSP: PE-backed rollup of regional MSPs across multiple US geographies. Directly comparable managed IT/cybersecurity offering and represents the type of consolidator competing with PCS for regional customers and tuck-in acquisitions.
• Centre Technologies: Texas-headquartered MSP offering managed IT, cybersecurity, cloud, and compliance to mid-market and enterprise. Similar size and service breadth to PCS, with comparable vertical focus.

Regional players

• Mainstream Technologies: Regional managed IT and cloud provider headquartered in Arkansas, serving small-to-mid-market and enterprise. Comparable service portfolio but operates in a different geography from PCS.
• Structured Communication Systems: Mid-Atlantic systems integrator offering managed IT, networking, and cybersecurity services. Comparable services and overlapping East Coast geography, with stronger systems-integration roots.

Broad incumbents

• IBM Global Technology Services: Global IT services incumbent offering managed infrastructure, cloud, and security at enterprise scale. Represents the large-vendor competitor for enterprise segment accounts that PCS targets.
• Accenture Security / Managed Services: Global professional services firm with large managed security and cloud operations practices. Competes for the same enterprise and regulated-vertical accounts as PCS, but at vastly greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCpM3vay7Bgs8X27YGplUw2g
• Facebookfacebook.com/helpmepcs
• LinkedInlinkedin.com/company/helpmepcs
• Instagraminstagram.com/helpmepcs
• Xx.com/helpmepcs

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCS