Compass Family and Community Services
Compass Family and Community Services is a Youngstown, Ohio-based non-profit (founded 1908) delivering integrated behavioral health, substance use, residential, supportive housing, crisis intervention, workforce, and guardianship services across Mahoning and Trumbull counties through seven core program areas.
- Company typePrivate
- Founded1908
- HeadquartersYoungstown, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Compass Family and Community Services does
Compass Family and Community Services is a non-profit human services organization founded in 1908, headquartered in Youngstown, Ohio, that operates an integrated continuum of behavioral health, residential, housing, crisis, workforce, and guardianship programs for residents of Mahoning and Trumbull counties from infancy through senior years. The organization delivers services through seven core program areas: outpatient mental health counseling (including psychiatric consultation and an Employee Assistance Program known as CAPE), substance use treatment with co-occurring disorders programming, residential treatment across 35-51 licensed beds (Doris Burdman Home, Riverbend Transitional Housing and Treatment Center, Horizon House, and Broadway Crisis Stabilization Unit), permanent supportive housing at four sites totaling 67 units (three HUD-subsidized), the Center for Workforce Development, Guardianship for Seniors (Mahoning County adults age 55+), the Rape Crisis and Counseling Center, and the Sojourner House Domestic Violence Program.
The underlying technology stack is modest and operationally focused: a telehealth service delivery platform enabling remote individual counseling, intensive outpatient program participation, and psychiatric consultation; a 24/7 COMPASS Chat webchat crisis intervention service; ADP Workforce Now for applicant tracking; and a HIPAA-compliant Notice of Privacy Practice governing client health information. Service delivery is in-person at multiple offices (Youngstown Marmion Avenue and Market Street, Warren, and Mineral Ridge) and supplemented by 24-hour phone crisis lines, webchat, email, and court- and hospital-based advocacy.
The business model is a non-profit funding stack combining Medicaid/Medicare/private insurance fee-for-service reimbursements for outpatient counseling (with sliding-fee scale supplements), HUD rental subsidies for three permanent supportive housing sites, contracts with Mahoning/Trumbull/Carroll-Tuscarawas Mental Health and Recovery Boards for residential referrals, court referrals for guardianship and the CARES criminal justice program, state agency funding (Opportunities for Ohioans with Disabilities), charitable donations via an Annual Giving campaign, and employer-funded Workforce Development services provided at no cost. GTM motion is a hybrid of walk-in and same-day direct-to-consumer intake, referral-based residential intake through Mental Health and Recovery Boards, Adult Parole Authority, and courts, plus community-led outreach through civic groups, schools, and churches.
Compass Family and Community Services firmographics
Firmographics- Name
- Compass Family and Community Services
- Legal name
- COMPASS Family and Community Services
- Website
- https://compassfamily.org
- Company type
- Private
- Founded year
- 1908
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Compass Family and Community Services is a Youngstown, Ohio-based non-profit (founded 1908) delivering integrated behavioral health, substance use, residential, supportive housing, crisis intervention, workforce, and guardianship services across Mahoning and Trumbull counties through seven core program areas.
- Ownership category
- akta.pro rank
Compass Family and Community Services industry classification
Industry- Product category
- Behavioral Health and Social Services
- NAICS
- Other Individual and Family Services (624190), Child and Youth Services (624110), Community Housing Services (62422)
- SIC
- Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industry
- Financial Assistance & Benefits Navigation Services (BPAGAEAK)
Keywords
Where Compass Family and Community Services is headquartered
LocationHeadquarters
- HQ city
- Youngstown
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Compass Family and Community Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Insurance Reimbursement (Private Insurance, Medicaid, Medicare): COMPASS accepts private insurance, Medicaid, and Medicare for outpatient mental health and substance use counseling services, generating fee-for-service revenue per clinical encounter.
- Sliding Fee Scale Client Payments: Treatment costs for counseling services are based on a sliding fee scale calibrated to client ability to pay, supplementing insurance reimbursements and grant funding.
- Free-of-Charge Crisis and Survivor Services: Rape Crisis counseling, Sojourner House domestic violence shelter/crisis line, and 24/7 COMPASS Chat are provided at no cost to survivors of sexual violence and domestic violence; funded through grants, contracts, and donations.
- Philanthropic Donations and Annual Giving: COMPASS solicits charitable contributions through an Annual Giving campaign (2023-2024 referenced), with online donation capability, supporting general operations and free services.
- HUD Subsidized Housing Operations: Three of four Permanent Supportive Housing sites (Maplewood Manor, Veritas House, Campbell Apartments) receive HUD subsidies; tenants pay subsidized rent while receiving wraparound supportive services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Sliding fee scale for outpatient counseling, accepting Medicaid, Medicare, and private insurance |
| Other | — | Free crisis, rape survivor, and domestic violence services |
| Other | — | Free workforce development services for employers |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels7 records
Compass Family and Community Services product offering
Product offeringCore offering
Compass Family and Community Services operates an integrated continuum of behavioral health and social services across Mahoning and Trumbull counties in Ohio, delivering outpatient mental health counseling, substance use treatment, 24/7 residential mental health facilities, HUD-subsidized permanent supportive housing, workforce development, guardianship for seniors, sexual assault response, and domestic violence crisis intervention. The organization serves individuals from infancy through senior years through seven core service areas, accepting private insurance, Medicaid, Medicare, and offering sliding-fee scales, with many crisis and survivor services provided free of charge.
Product overview
Compass Family and Community Services operates as a unified multi-program human services platform serving residents of Mahoning and Trumbull counties from infancy through senior years, rather than a single product. The portfolio is anchored by two umbrella programs — Mental Health & Addictions (Behavioral Health) and a suite of standalone programs — that together cover the full care continuum: Mental Health Counseling Services, Substance Use Treatment (Behavioral Health - Addictions), Residential Services (Doris Burdman Home, Riverbend, Horizon House, Broadway CSU), Permanent Supportive Housing, the Center for Workforce Development, Guardianship for Seniors, the Rape Crisis and Counseling Center (RCCC), and the Sojourner House Domestic Violence Program. The Criminal Justice Services CARES sub-program extends counseling services into the Mahoning County Mental Health Court, while recurring therapy and support groups (DBT, Problem Gambling, Grief, IOP, Anger Management, and Sojourner House/RCCC discussion groups) supplement the core offerings. Compass also operates multiple physical sites across Youngstown, Warren, and Mineral Ridge and is a member of the Preferred Care Network.
Differentiator
Problem solved
Functional benefit
Brands
- Sojourner House: Domestic violence crisis intervention, counseling, advocacy, and shelter program operated by COMPASS.
- Rape Crisis and Counseling Center
- Center for Workforce Development
- COMPASS Guardianship Services
Products and services
- Mental Health Counseling Services
Quantifiable outcome
- Seven core service areas serving people from infancy through senior years in two Ohio counties
- +3 more outcomes
Companies that use Compass Family and Community Services
Customer profileSegments10 records
Ideal customer profiles8 records
Compass Family and Community Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Compass Family and Community Services partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, flagship and minor.
- Mahoning County Mental Health Court / Mahoning County Court of Common Pleas (Judge Maureen A. Sweeney)corePrimary service provider collaboration on the CARES program for individuals with severe mental illness charged with felonies. COMPASS works alongside Community Support Network (CSN), Ohio Adult Parole Authority, and Judge Sweeney's court to keep defendants psychiatrically stable and crime-free; referrals originate from the presiding judge, prosecutor, or defense attorney at arraignment.
- Community Support Network (CSN)coreCo-primary service provider alongside COMPASS in the Mahoning County Mental Health Court CARES program for defendants with severe mental illness charged with felonies.
- Ohio Adult Parole AuthoritycorePrimary service provider in the Mahoning County Mental Health Court CARES program supporting supervision and continuity of care for felony defendants with severe mental illness.
- Preferred Care Network / Mental Health & Recovery Boards (Mahoning, Trumbull, Carroll/Tuscarawas)flagshipCOMPASS is a Proud Member of the Preferred Care Network, which is associated with the local Mental Health and Recovery Boards. These boards route referrals for residential treatment (Horizon House) and other behavioral health services, and provide regulatory/funding infrastructure across the service region.
- Mahoning County Probate CourtcoreCOMPASS petitions the Probate Court for guardianship appointments for Mahoning County adults age 55+ deemed incompetent due to cognitive impairment; the court refers eligible at-risk individuals and oversees guardianship decisions.
- Mahoning and Columbiana Training AssociationcoreBusiness/training partnership supporting COMPASS Workforce Development services, providing training resources for program participants.
- Mahoning Valley Manufacturing CoalitioncoreBusiness/training partnership connecting COMPASS job seekers with manufacturing employers and training opportunities in the Mahoning Valley.
- EDM ManagementminorBusiness/training partnership supporting COMPASS Workforce Development placements.
- Alta First ProgramminorBusiness/training partnership supporting COMPASS Workforce Development placements.
- Opportunities for Ohioans with Disabilities (OOD)coreState agency partnership supporting workforce development services for individuals with disabilities, including vocational rehabilitation and employment supports.
- Youngstown/Warren Regional ChamberminorChamber of Commerce business/training partnership helping connect COMPASS Workforce Development with local employers.
- Assembly for Workforce SolutionsminorWorkforce coalition partner supporting regional employment initiatives and referring candidates to COMPASS Workforce Development.
- ADP (Workforce Now)coreRecruitment / applicant tracking system used by COMPASS for online job postings and candidate applications.
- Help Network of Northeast Ohio (211)minorReferral/clearinghouse partnership; COMPASS directs callers needing services outside its scope to call 211 or visit helpnetworkneo.org.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Compass Family and Community Services competitors and assessment
Company assessmentDirect peers
- Meridian HealthCare: Youngstown/Warren-based nonprofit providing outpatient mental-health counseling, substance-use treatment, primary care, and recovery housing — directly competing with COMPASS across the same Mahoning/Trumbull county footprint and service mix.
- Coleman Professional Services: Northeast Ohio community behavioral-health nonprofit offering counseling, substance use, case management, and residential services — directly comparable to COMPASS in mission, payer mix, and population served.
- Community Support Network (CSN): Youngstown-area nonprofit providing behavioral-health, housing, and justice-involved services — co-primary partner with COMPASS in the Mahoning County Mental Health Court CARES program and a direct competitor for similar county contracts.
Broad incumbents
- National Council for Mental Wellbeing: National membership and advocacy association for community mental-health and substance-use providers — represents the broader category of CMHCs that COMPASS operates within, comparable in mission though not a direct service competitor.
- OhioGuidestone: Large Ohio-wide behavioral-health and social-services nonprofit delivering counseling, substance-use treatment, residential, and workforce services — comparable multi-program model with broader geographic reach than COMPASS.
Regional players
- Help Network of Northeast Ohio: Regional 211 referral clearinghouse that COMPASS already directs overflow to — operates a comparable community-information/referral mission across Northeast Ohio counties adjacent to COMPASS's footprint.
- Belmont Pines Hospital: Youngstown-area behavioral-health facility providing inpatient and outpatient mental-health services — comparable service offering to COMPASS's counseling and crisis programs within the same regional market.
- Jewish Family Services of Greater Youngstown: Youngstown-area social-services nonprofit providing counseling, case management, and senior services — comparable nonprofit service-mix and geographic footprint to COMPASS in the Mahoning Valley.
Emerging players
- Cadence Care Network: Michigan-based nonprofit behavioral-health network formed from multiple community providers — a comparable integrated-service model showing the consolidation direction COMPASS could pursue via further M&A.
- Center for Disability Services / NYSARC-type affiliates: Disability and behavioral-health nonprofit providers that combine housing, case management, and clinical services — comparable to COMPASS in blending HUD-subsidized housing with wraparound behavioral-health and workforce support.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Compass Family and Community Services social profiles
Digital presenceCompass Family and Community Services compliance and trust
Trust signalCompliance1 record
Compass Family and Community Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Compass Family and Community Services leadership team
Management profileNumber of profiles
Profiles1 record
Compass Family and Community Services subsidiaries and ownership
Company hierarchySubsidiaries2 records
Compass Family and Community Services funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Compass Family and Community Services M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Compass Family and Community Services
What does Compass Family and Community Services do?
Compass Family and Community Services operates an integrated continuum of behavioral health and social services across Mahoning and Trumbull counties in Ohio, delivering outpatient mental health counseling, substance use treatment, 24/7 residential mental health facilities, HUD-subsidized permanent supportive housing, workforce development, guardianship for seniors, sexual assault response, and domestic violence crisis intervention. The organization serves individuals from infancy through senior years through seven core service areas, accepting private insurance, Medicaid, Medicare, and offering sliding-fee scales, with many crisis and survivor services provided free of charge.
Is Compass Family and Community Services a public or private company?
Compass Family and Community Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Compass Family and Community Services founded?
Compass Family and Community Services was founded in 1908. It employs 251 to 500 people.
Where is Compass Family and Community Services based?
Compass Family and Community Services is headquartered in Youngstown, United States, in the North America region.
How does Compass Family and Community Services make money?
Five revenue lines are on record. Insurance Reimbursement (Private Insurance, Medicaid, Medicare) is the primary driver. The others are sliding Fee Scale Client Payments, free-of-Charge Crisis and Survivor Services, philanthropic Donations and Annual Giving and HUD Subsidized Housing Operations.
Who are Compass Family and Community Services's main competitors?
Direct peers on record are Meridian HealthCare, Coleman Professional Services and Community Support Network (CSN). Broad incumbents are National Council for Mental Wellbeing and OhioGuidestone. Regional players are Help Network of Northeast Ohio, Belmont Pines Hospital and Jewish Family Services of Greater Youngstown. Emerging players are Cadence Care Network and Center for Disability Services / NYSARC-type affiliates.
Does Compass Family and Community Services have an API?
No public API is recorded for Compass Family and Community Services.
What industry is Compass Family and Community Services in?
Compass Family and Community Services's product category is Behavioral Health and Social Services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of BPAGAEAK, Financial Assistance & Benefits Navigation Services. Its NAICS code is 624190 and its SIC code is 8300.