telecrm
India-focused SaaS CRM for phone- and WhatsApp-driven sales teams, offering a 1-click dialer, call tracking, and native integrations with 20+ Indian lead platforms; serves 25,000+ users across SMB and enterprise segments.
- Company typePrivate
- Founded2021
- HeadquartersGurugram, India
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What telecrm does
Telecrm is an India-based SaaS company that provides a CRM platform purpose-built for phone- and WhatsApp-driven sales teams. Founded in 2021 and headquartered in Gurgaon, the company operates a cloud-based CRM with native integration into WhatsApp Web, a 1-click dialer, automatic call recording and tracking, and lead capture pipelines that pull enquiries from 20+ India-specific platforms including IndiaMart, JustDial, MagicBricks, 99acres, and Housing.com. The platform is positioned as easy to use for non-technical sales staff and is currently stated as trusted by 25,000+ users.
telecrm firmographics
Firmographics- Name
- telecrm
- Legal name
- Telecrm
- Website
- https://telecrm.in
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- India-focused SaaS CRM for phone- and WhatsApp-driven sales teams, offering a 1-click dialer, call tracking, and native integrations with 20+ Indian lead platforms; serves 25,000+ users across SMB and enterprise segments.
- Ownership category
- akta.pro rank
telecrm industry classification
Industry- Product category
- Sales CRM Software
- NAICS
- Telecommunications (517)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where telecrm is headquartered
LocationHeadquarters
- HQ city
- Gurugram
- HQ country
- India
- HQ region
- Asia
Markets served
telecrm business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Pro Plan: Monthly or annual subscription model with per-user pricing. The pro plan provides unlimited contacts, all integrations, WhatsApp messaging capabilities, and full feature access. Pricing starts at ₹799 per user per month.
- Enterprise/ Custom Pricing: Likely offered for larger teams requiring custom configurations, dedicated support, or volume-based pricing beyond the standard pro plan.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Pro Plan - Starting from ₹799 per user per month |
| Per seat | Annual | Pro Plan - Annual Billing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
telecrm product offering
Product offeringCore offering
Telecrm is a cloud-based SaaS CRM platform built for Indian sales teams that unifies lead management, phone calling, meeting scheduling, and WhatsApp communication within a single system. The platform captures leads from 20+ Indian platforms (IndiaMart, JustDial, Facebook, Google Ads, real estate portals), enables 1-click dialing with automatic call tracking and recording, and supports WhatsApp Business API messaging, chatbot automation, and bulk broadcasting. It is sold on a per-seat subscription (₹799/user/month) with annual billing and enterprise custom pricing.
Product overview
telecrm is a unified CRM platform designed for Indian sales teams, comprising a core CRM platform with multiple integrated modules. The main platform (telecrm) combines lead management, phone calling, WhatsApp communication, and sales tracking. The product portfolio includes specialized modules: Sales Management Software for streamlined sales operations; Lead Management System for capturing and nurturing leads; WhatsApp CRM for managing WhatsApp conversations; CRM with 1-click Dialer for efficient outbound calling; Call Tracking and Recording CRM for team performance monitoring; Facebook CRM for social lead capture; Auto Follow-up and Call Reminder App for timely follow-ups; plus a Features module and Integrations hub connecting to 20+ third-party platforms including Facebook, Google Ads, WhatsApp, Shopify, WooCommerce, real estate portals, and business directories.
Differentiator
Problem solved
Functional benefit
Products and services
- telecrm (Core CRM Platform) A unified cloud-based sales CRM that combines lead management, 1-click phone dialing, call tracking and recording, meeting scheduling, WhatsApp Business communication, chatbot automation, and customizable sales analytics into a single platform for Indian sales teams. Designed for SMBs through enterprises, it integrates with 20+ Indian lead sources and is sold on a per-seat subscription starting at ₹799 per user per month.
- Sales Management Software Sales management software that streamlines call management, team monitoring, reporting, follow-up reminders, lead management, pipeline management, and WhatsApp integration for Indian sales teams. Provides real-time performance tracking, leaderboards, and customizable reports.
- Lead Management System Lead management system that captures, distributes, qualifies, nurtures, and scores leads from multiple platforms with automation features for Indian sales teams, including auto-capture from web, Facebook, Google Ads, IndiaMart, JustDial, real estate portals, and WhatsApp.
- WhatsApp CRM WhatsApp CRM that runs inside WhatsApp Web, enabling lead capture, team chat syncing, calling, follow-ups, template messaging, chatbots, and bulk broadcasting directly within WhatsApp for sales and marketing teams.
- CRM with 1-click Dialer CRM integrated with a 1-click dialer for fast, accurate outbound calling, combined with call tracking, recording, auto-generated reports, and lead distribution capabilities for sales teams.
- Call Tracking and Recording CRM Call tracking and recording software that automatically records every inbound/outbound conversation, tracks team performance, and provides detailed analytics including hour-by-hour call reports.
- Facebook CRM Facebook CRM that automatically captures leads from Facebook and Instagram ads, enables auto lead distribution, sends WhatsApp welcome messages, and supports FB retargeting ads for sales teams.
- Auto Follow-up and Call Reminder App Follow-up app for sales teams that provides automatic call reminders, telesales management, sales pipeline management, and caller activity tracking with WhatsApp notifications.
- CRM Integrations Integration hub connecting telecrm with 20+ third-party platforms including Facebook, Google Sheets, Razorpay, WhatsApp, CallerDesk, Knowlarity, Mcube, Maqsam, Shopify, WooCommerce, MagicBricks, 99acres, Housing.com, JustDial, IndiaMart, Sulekha, Siksha, Trade India, Google Meet, and WordPress for automated lead capture and workflow sync.
Quantifiable outcome
- Conversion rates increased from 7% to 16% (RASA Group case study)
- +5 more outcomes
Companies that use telecrm
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles5 records
telecrm technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
Feature7 records
telecrm partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- FacebookcoreFacebook integration enables auto-capture of lead ad submissions with source tagging. Allows instant lead capture from Facebook and Instagram ads directly into CRM with automatic WhatsApp notifications.
- WhatsApp (Official API)coreOfficial WhatsApp Business API integration enabling automated message flows, button messages, chatbot automation, and bulk WhatsApp marketing. Key differentiator for the platform.
- IndiaMartcorePulls business enquiries with product-level details from IndiaMart into telecrm for immediate follow-up by sales teams. Critical integration for B2B businesses in India.
- JustDialcoreCaptures enquiry details instantly from JustDial and automatically assigns them to designated team members for follow-up.
- MagicBrickscoreLogs property interest from MagicBricks listings and enables real-time follow-up for real estate agents.
- 99acrescoreCollects buyer/tenant enquiries with location and budget filters from 99acres portal, enabling targeted follow-up for real estate businesses.
- Housing.comcoreGets buyer and renter leads with verified contact information from Housing.com for real-time sales engagement.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
telecrm competitors and assessment
Company assessmentDirect peers
- Freshsales (Freshworks): Freshworks' Freshsales CRM is an India-origin, sales-led CRM with built-in phone, email, and chat — overlapping directly with telecrm's call + WhatsApp-led value proposition for Indian inside-sales teams.
- Wati: Wati is a WhatsApp Business API platform with built-in CRM-lite capabilities (shared inbox, broadcasts, chatbots). It overlaps directly with telecrm's WhatsApp CRM positioning in the Indian market.
- AiSensy: AiSensy is a WhatsApp Business API platform offering bulk messaging, chatbots, and CRM-style lead management for Indian SMBs — a direct adjacent competitor to telecrm's WhatsApp CRM product.
- LeadSquared: LeadSquared is an India-based sales execution CRM focused on inside-sales-heavy verticals (education, financial services, real estate) — a near-direct overlap with telecrm's primary SMB segments.
- JustCall: JustCall is a cloud phone system with embedded CRM and sales engagement features (click-to-dial, call tracking, recordings) — directly comparable to telecrm's 1-click dialer and call-tracking modules.
- Kylas: Kylas is an India-focused sales CRM targeting SMBs and growing businesses with pipeline management, calling, and integrations — directly comparable to telecrm's core offering and target buyer.
- Zoho CRM: Zoho is a major India-headquartered CRM suite serving SMBs and mid-market globally with broad functionality. It competes directly with telecrm in the Indian sales-CRM category, though at a more horizontal and enterprise-oriented scope.
Broad incumbents
- HubSpot: HubSpot is a global CRM, marketing, and sales-hub incumbent with a freemium PLG motion. It competes indirectly with telecrm at the SMB end via its free CRM tier and broadly across mid-market and enterprise.
- Salesforce: Salesforce is the global CRM incumbent with Sales Cloud covering pipeline, calling, and integrations. It is the dominant competitor at the enterprise end of telecrm's logo customer base (Domino's, Mercedes, Mahindra).
- Exotel: Exotel is a leading Indian cloud-telephony provider whose calling APIs and virtual numbers underpin many CRM calling features — directly comparable to the telephony layer telecrm integrates (via partners like Knowlarity) and increasingly builds natively.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
telecrm social profiles
Digital presencetelecrm financial estimates
Financial estimateRevenue estimate
Valuation estimate
telecrm leadership team
Management profileNumber of profiles
telecrm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
telecrm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about telecrm
What does telecrm do?
Telecrm is a cloud-based SaaS CRM platform built for Indian sales teams that unifies lead management, phone calling, meeting scheduling, and WhatsApp communication within a single system. The platform captures leads from 20+ Indian platforms (IndiaMart, JustDial, Facebook, Google Ads, real estate portals), enables 1-click dialing with automatic call tracking and recording, and supports WhatsApp Business API messaging, chatbot automation, and bulk broadcasting. It is sold on a per-seat subscription (₹799/user/month) with annual billing and enterprise custom pricing.
Is telecrm a public or private company?
telecrm is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was telecrm founded?
telecrm was founded in 2021. It employs 51 to 100 people.
Where is telecrm based?
telecrm is headquartered in Gurugram, India, in the Asia region.
How does telecrm make money?
Two revenue lines are on record. SaaS Subscription - Pro Plan is the primary driver. The others are enterprise/ Custom Pricing.
Who are telecrm's main competitors?
Direct peers on record are Freshsales (Freshworks), Wati, AiSensy, LeadSquared, JustCall, Kylas and Zoho CRM. Broad incumbents are HubSpot, Salesforce and Exotel.
Does telecrm have an API?
No public API is recorded for telecrm.
What industry is telecrm in?
telecrm's product category is Sales CRM Software. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517 and its SIC code is 4899.