AIM Services

What AIM Services does

AIM Services, Inc. is a New York nonprofit organization headquartered in Saratoga Springs that provides residential and community-based support services to individuals with intellectual and developmental disabilities (I/DD) and traumatic brain injuries. The company operates a portfolio of programs including Supported Decision-Making (a less restrictive alternative to guardianship), Self-Direction, Community Habilitation and Respite, Employment Services, Day Habilitation (including the differentiated Infinity Day Program for individuals transitioning from institutional settings), a DOH Structured Day Program for traumatic brain injury waiver participants, Residential Settings (24/7 nursing-supported homes for ~150 residents), and Recreation. Services span Saratoga, Warren, and Washington Counties with reach across eastern New York including Long Island's Suffolk County, and the organization reports serving more than 3,000 individuals annually.

The underlying delivery model is human-intensive rather than technology-based: services are delivered directly by trained Direct Support Professionals and program specialists across physical residential sites, day programs, and community settings. AIM positions itself as one of the area's largest disability service providers, anchored by a "Power of Potential" brand and a "Never Say No, Always Say How" operating philosophy that targets populations frequently denied services elsewhere. Its proprietary differentiation is concentrated in the Infinity Day Program and the statewide Supported Decision-Making facilitator network rather than in any technology platform; there is no disclosed software product, API, or AI/ML capability.

AIM's revenue model is dominated by government funding: OPWDD contracts and Medicaid (DOH) waivers reimburse services provided to eligible individuals, with Supported Decision-Making facilitation provided at no cost to participants through OPWDD grant funding. Revenue is supplemented by charitable donations, foundation grants (e.g., a $50,000 Business for Good Foundation grant in 2021), corporate sponsorships (Saratoga Eagle, Saratoga National Bank/Arrow Family), and event-based fundraising (Croquet on the Green, Vin Le Soir, Giving Tuesday). Pricing is set administratively by government payers rather than through market transactions; the customer base is ~3,000 individuals and their families, acquired via community referral networks, healthcare provider partnerships, and family word-of-mouth rather than commercial sales motions.

Name

AIM Services

Legal name

AIM Services, Inc.

Website

https://aimservicesinc.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

AIM Services is a New York nonprofit that provides residential, day, employment, and community-based support services to more than 3,000 individuals with intellectual, developmental, and traumatic brain injury disabilities across eastern New York, funded primarily through OPWDD and Medicaid waivers.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Disability support services
• Supported decision-making
• Residential habilitation
• Community habilitation
• Developmental disability services

Headquarters

HQ city

Saratoga Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding (OPWDD): Funded through the New York State Office for People With Developmental Disabilities (OPWDD) for Supported Decision-Making facilitation services provided at no cost to eligible individuals
2. Medicaid Waiver Services: Revenue from Medicaid waivers including DOH (Department of Health) waivers for traumatic brain injury services supporting individuals in residential and day program settings
3. Donations and Fundraising: Charitable donations through annual campaigns like 'Keeping Their Dreams Alive', Giving Tuesday campaigns, and event-based fundraising to support programs and DSP workforce
4. Grants: Foundation grants such as $50,000 from Business for Good Foundation for National Disability Employment Awareness Month programs

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

AIM Services is a nonprofit human services organization that partners with people with intellectual and developmental disabilities and traumatic brain injuries across upstate New York. It delivers a suite of direct support programs including Supported Decision-Making, Self-Direction, Community Habilitation & Respite, Employment Services, Day Habilitation (Infinity Day Program), DOH Structured Day Program, Recreation, and 24/7 Residential Settings.

Product overview

AIM Services offers a unified suite of disability support programs rather than a software product platform. The core offerings include Supported Decision-Making (SDM), Self-Direction, Community Habilitation & Respite, Employment Services, Day Habilitation (including the Infinity Day Program), Recreation, and Residential Settings. Special population services include a DOH Structured Day Program for traumatic brain injury. Facilitation Services support the SDM program, while Self-Direction includes Start-Up Services, Budget Tools, Staff Tools, and Resources. The organization serves individuals with intellectual and developmental disabilities in Upstate New York, operating as a nonprofit human services provider.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Decision-Making (SDM)
• Self-Direction
• Infinity Day Program
• DOH Structured Day Program A structured day program for people with traumatic brain injuries who are DOH (Department of Health) waiver participants, providing a safe space to work on skills and build independence, along with service coordination.
• Community Habilitation & Respite Community-based support services providing habilitation and respite care for individuals with disabilities and their families.
• Employment Services Services helping individuals with disabilities find and maintain employment, including vocational training and job placement support; includes partnerships with local businesses such as The Wesley Community, Saratoga Olive Oil, and SingleCut Beersmiths.
• Residential Settings Residential homes and apartments providing 24/7 nursing and direct support for approximately 150 individuals with disabilities, including Broad Street Commons.
• Recreation Recreational activities and programs for individuals with disabilities to promote community engagement and quality of life.

Quantifiable outcome

• Served over 3,000 individuals with disabilities
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Capital Regional RxminorStrategic or Co-development PartnerCapital Regional Pharmacy Services (Capital Regional Rx) partnered with AIM on a 'Wall of Fame' project at their headquarters featuring artwork created by people AIM serves throughout the Capital Region.
• The Wesley CommunityminorStrategic or Co-development PartnerThe Wesley Community partnered with AIM during National Disability Employment Awareness Month (NDEAM) to recognize employment achievements of people with disabilities in the workforce.
• Saratoga Olive OilminorStrategic or Co-development PartnerSaratoga Olive Oil partnered with AIM during National Disability Employment Awareness Month (NDEAM) to highlight positive experiences hiring people with disabilities.
• SingleCut BeersmithsminorStrategic or Co-development PartnerSingleCut Beersmiths partnered with AIM during National Disability Employment Awareness Month (NDEAM) to recognize disability employment in the workforce.
• Fyfe Consulting (Kathleen Fyfe)coreImplementation/ SI/ Consulting PartnerKathleen Fyfe, President of Fyfe Consulting, provides leadership training and development services to AIM's management team, including emotional intelligence training, self-awareness workshops, and communication improvement programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Easterseals NY: NY chapter of Easterseals providing employment, residential, and community-based supports for people with disabilities and seniors. Comparable nonprofit service model and funding approach.
• YAI (YAI/National Institute for People with Disabilities): Large NY-based nonprofit providing residential, day, employment, and self-direction services to people with IDD across NYC and downstate. Directly comparable service portfolio and government funding model to AIM Services.
• Lifetime Assistance: Western NY nonprofit providing residential, day, employment, and self-direction services to people with developmental disabilities. Operates under the same OPWDD/Medicaid waiver framework as AIM.
• Heritage Christian Services: Rochester-area nonprofit providing residential, day, employment, and self-direction services for people with IDD. Operates under the same NY OPWDD/Medicaid framework as AIM.
• The Arc New York: Statewide chapter network providing advocacy, residential, day, and family support services to people with IDD throughout New York. Comparable mission, funding mix, and population served.
• AHRC New York City: Major NY nonprofit operating residential programs, day habilitation, employment services, and clinical supports for people with intellectual and developmental disabilities. Overlaps with AIM's service mix in NY.
• Wildwood Programs: Capital Region (Albany-area) nonprofit providing educational, residential, day, and employment services to children and adults with developmental disabilities. Geographic neighbor of AIM with similar service mix.
• The Resource Center (Jamestown, NY): Western NY nonprofit providing residential, day habilitation, employment, clinical, and case management services to people with IDD under OPWDD funding. Comparable scale and program mix.

Others

• New York State Office for People With Developmental Disabilities (OPWDD): NY State agency that funds and regulates AIM's core services. Not a competitor but a key funding and oversight counterparty shaping AIM's operating model.

Broad incumbents

• The Arc of the United States: National federation of disability advocacy and service organizations including 600+ state and local chapters. Broader portfolio and national reach, with overlapping mission in IDD support and self-direction.

Market position

Strengths4 records

Weaknesses2 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@aimservicesinc
• Facebookfacebook.com/AIMServicesInc
• LinkedInlinkedin.com/company/aim-services-inc
• Xx.com/aimservices_inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AIM Services