What FirstPoint does

FirstPoint is a privately held, diversified provider of human-based back-office services organized under four operating divisions: FirstPoint Collections (licensed and bonded debt recovery with SOC 2 Type I/II and ACA Top 1% BluePrint certification), FirstPoint Background Screening (PBSA-accredited employment, tenant, and volunteer screening with E-Verify integration), FirstPoint Call Center (US-based 24/7/365 inbound and outbound support), and FirstPoint Association Management (AMCI-accredited full-service management for professional and nonprofit associations, having credentialed over 30,000 individuals and managing nearly 30 associations). The company is a wholly owned subsidiary of the 114-year-old Guilford Merchants Association (GMA) nonprofit, headquartered in Greensboro, North Carolina with a secondary Raleigh office and approximately 300+ employees, and reported no venture capital, private equity, or public market participation. Its technology stack is operationally oriented around client portals, IVR, secure data handling, and multichannel contact (agent, IVR, letter, email, text), with limited embedded AI/ML; product extensions have come through partnerships such as OutMatch for video interviewing.

The business model is a hybrid of transaction-fee and managed-services revenue across the four divisions: contingency-based and fee-based collections recovery, per-report background screening with volume discounts, managed call center services, and full-service association management retainers. FirstPoint targets enterprise and mid-market clients across utilities, healthcare, education, energy, real estate, and credentialing verticals via consultative field sales, complimentary consultations, and relationship-driven account management; named clients include utility companies, state universities, healthcare systems, professional associations, and credentialing bodies, with several multi-decade client relationships dating back to 2003. Go-to-market is national with cross-vertical selling, supported by regulatory accreditations (PBSA, AMCI, SOC 2, ACA, HIPAA, FCRA, GDPR-aligned) that function as primary competitive moats and client-acquisition trust signals.

The company has executed two acquisitions (Correct Checks 2017 in Texas; Credit Bureau Systems 2018 in Alabama) to extend geographic and service-line footprint, consolidated four divisions under the unified "FirstPoint" brand in November 2024, and announced coordinated leadership promotions in February 2025 signaling active organizational scaling. Ownership remains entirely through the nonprofit GMA parent, with a board comprising executives from New Page Capital, UnitedHealthcare, IDeACOM, Wells Fargo, and the Greensboro Sports Foundation; revenue, funding, and growth metrics are not publicly disclosed.

Name

FirstPoint

Legal name

FirstPoint, Inc.

Website

https://firstpointresources.com

Company type

Private

Founded year

1906

Operating status

Operating

Headcount range

101–250 employees

Short description

FirstPoint is a privately held, Greensboro-based provider of four human-based back-office service divisions—collections, background screening, call center, and association management—serving enterprise and mid-market clients nationwide under the nonprofit-owned Guilford Merchants Association.

Ownership category

akta.pro rank

Product category

Outsourced Back-Office Services

NAICS

Collection Agencies (561440), Investigation and Personal Background Check Services (561611), Business Service Centers (56143), Professional Organizations (81392)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Miscellaneous Business Services (7380)

akta.pro primary industry

First-Party (In-House) Collections Outsourcing (BPAAAEAA)

akta.pro secondary industries

Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC), Late-Stage / Hard Collections (Charge-Off, Litigation Prep Support) (BPAAAEAD)

Keywords

• Debt collection services
• Background screening services
• Call center outsourcing
• Association management
• Back-office operations

Headquarters

HQ city

Greensboro

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Collections Services: Contingency-based and fee-based debt recovery services. Collections operate on contingency fees where payment is received only upon successful recovery.
2. Background Screening Services: Per-report and package-based pricing for employment, tenant, and volunteer screening services. Volume discounts and packaged rate savings available.
3. Association Management Services: Professional management services for volunteer-led associations and nonprofit organizations, providing full-service operational support.
4. Call Center Services: Outsourced call center solutions with US-based agents, offering 24/7/365 support for inbound inquiries, technical support, order processing, and outbound sales and surveys.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

FirstPoint is a national provider of human-based back-office services delivered across four specialized divisions: Collections (licensed and bonded debt recovery), Background Screening (PBSA-accredited pre-employment and tenant screening), Call Center (US-based 24/7 customer support and outbound services), and Association Management (AMCI-accredited full-service management for volunteer-led associations and nonprofits).

Product overview

FirstPoint is a diversified back-office services provider offering four distinct service divisions under one brand umbrella: FirstPoint Collections (debt recovery and receivables management), FirstPoint Background Screening (pre-employment and tenant screening), FirstPoint Call Center (customer service outsourcing), and FirstPoint Association Management (association management for nonprofit organizations). Additionally, FirstPoint Background Screening offers a Video Interviewing Platform through partnership with OutMatch. The company operates as a unified platform with specialized divisions that share operational infrastructure while maintaining distinct service delivery and client portals.

Differentiator

Problem solved

Functional benefit

Products and services

• FirstPoint Collections Professional debt collection and recovery services for businesses, including primary, secondary, and tertiary debt recovery, extended business office support, and multichannel contact (agent, IVR, letter, email, text). SOC 2 Type I and II certified, ACA accredited, top 1% BluePrint certified.
• FirstPoint Background Screening Comprehensive background screening services including criminal background checks, employment and education verification, driving history, credit checks, drug testing, tenant and volunteer screening, and continuous monitoring. PBSA accredited and FCRA compliant.
• FirstPoint Call Center US-based call center solutions offering inbound support (customer inquiries, technical support, order processing, appointment scheduling), outbound sales and surveys, and specialized solutions including disaster recovery and overflow support. 24/7/365, multi-channel, and multilingual support.
• FirstPoint Association Management Full-service association management for volunteer-led professional associations and nonprofits, including membership management, board volunteer management, education and credentialing, conferences and event planning, financial management, marketing communications, and grant writing. AMCI accredited.

Quantifiable outcome

• 1-3 business day turnaround for domestic background checks
• +4 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• OutMatchcoreTechnology or Integration · 14 July 2020FirstPoint Background Screening Resources partnered with OutMatch, a Talent Intelligence Platform, to offer video interviewing solutions. This partnership enabled organizations to conduct virtual recruiting and hire fully-remote employees, particularly valuable during the COVID-19 pandemic. FirstPoint offered OutMatch's Video Interviewing solution free for 60 days to help organizations maintain hiring continuity during the health crisis.

Scale indicators13 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Sterling: Large, publicly traded background screening and identity services provider. Direct overlap with FirstPoint Background Screening on employment, criminal, and tenant screening; broader portfolio includes onboarding and monitoring.
• TTEC: Public customer experience and call center outsourcing company with global delivery. Direct overlap with FirstPoint Call Center on inbound support, outbound sales, and back-office services; materially larger scale and offshore-mixed delivery.
• HireRight: Global background screening and workforce solutions provider serving enterprise and mid-market. Comparable to FirstPoint Background Screening on product breadth and PBSA-style accreditation footprint, though at significantly larger scale.
• Concentrix: Large, publicly traded customer experience and BPO firm. Comparable to FirstPoint Call Center on enterprise customer support outsourcing, 24/7 service delivery, and order processing/technical support use cases.

Direct peers

• ConServe: National contingency and outsourcing collections firm serving higher education, government, and commercial creditors. Comparable in scale, vertical mix, and contingency-fee model to FirstPoint's Collections division.
• IC System: Privately held national debt collection agency providing third-party recovery services to healthcare, utilities, education, and financial services. Direct comparable to FirstPoint Collections, especially on licensed/bonded contingency collections and compliance certifications.
• SmithBucklin: Largest association management company in the US, providing full-service management to professional and trade associations. Closest direct comparable to FirstPoint Management Resources on AMCI-accredited association management services.
• Kellen Company: AMCI-accredited association management firm serving professional, trade, and consumer organizations. Direct comparable to FirstPoint's Association Management division on full-service nonprofit/professional association outsourcing.
• Credit Collection Services (CCS): Debt collection and BPO firm focused on utilities, healthcare, and financial services. Direct comparable to FirstPoint Collections on vertical exposure and outsourced receivables management.
• ERC (ERC, Inc.): Privately held provider of outsourced collections, contact center, and back-office services to utilities, healthcare, and financial services. Closely matches FirstPoint's multi-division BPO model with overlapping vertical and service-line mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FirstPoint