GigTel

What GigTel does

GigTel, operated by Clay County Rural Telephone Cooperative, Inc. (d/b/a GigTel) under parent company Endeavor Communications, is a cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) provider serving small businesses through enterprise customers across the United States and Canada. The platform unifies business phone service (VoIP), video conferencing, SMS/MMS, chat, mobile and desktop softphone clients, multi-tier auto attendant, and contact center functionality (call routing, recording, whisper coaching, real-time analytics, supervisor wallboards) on cloud-hosted infrastructure served from geo-redundant east/west data centers with a 99.999% financially-backed uptime SLA. It integrates out-of-the-box with 200+ CRMs and business applications including Salesforce, Zendesk, Microsoft Dynamics, Bullhorn, Zoho, Sugar CRM, and Microsoft Teams, and holds third-party-verified HIPAA compliance with BAA availability for healthcare customers.

The core product surface consists of Standard and Advanced per-seat subscriptions, with the Advanced tier adding video conferencing for up to 25 meeting participants and webinar hosting up to 1,000 attendees. Add-on modules include eFax cloud fax, SIP Trunking for legacy PBX modernization, Marketing on Hold, and Yealink and Grandstream IP phones sold or leased separately. Pricing is quote-based with all-inclusive features and unlimited US-based support bundled in. Go-to-market combines direct sales (website demo requests, inside sales) with three structured partner motions: a Channel Partner program for MSPs and technology brokers, a Referral Partner program paying up to 10% of Monthly Recurring Revenue for the life of the customer contract, and a White Label OEM program that enables ILECs, CLECs, broadband providers and energy co-ops to rebrand the platform.

The company is a privately held member-owned cooperative rather than a venture-backed business, with roots in telecommunications extending to the late 1800s and a 1950 founding date for the cooperative. Endeavor Communications has invested over $110 million in infrastructure and fiber optics, supporting a customer base that includes U-Haul, Carpenter Realtors, Indiana Homecare Plus, and other healthcare and SMB logos, with a self-reported sub-2% monthly churn rate and an NPS of 71 cited for white label operations. Revenue model is predominantly recurring subscription with complementary hardware sales.

Name

GigTel

Legal name

Clay County Rural Telephone Cooperative, Inc.

Website

https://gigtel.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

101–250 employees

Short description

GigTel is a cloud-based UCaaS and CCaaS provider unifying VoIP, video, messaging, and contact center functionality for SMBs, enterprises, healthcare providers, and white-label telecom partners across the United States and Canada, operated by the Endeavor Communications cooperative.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Unified communications
• Cloud phone systems
• Contact center solutions
• VoIP services
• Business communications

Headquarters

HQ city

Cloverdale

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. UCaaS/CCaaS Subscription Services: Monthly recurring subscription revenue from unified communications and contact center services. Pricing is per-user/per-seat with two primary tiers: Standard seat (all UC features except video) and Advanced seat (includes video conferencing). The model includes all-inclusive features with no a la carte charges for core functionality. Add-ons available including eFax, Marketing on Hold, phones, and SIP Trunking.
2. Hardware Sales (Phones): Sale of business communication devices including Yealink and Grandstream IP phones. Customers can purchase outright or lease through monthly payment program.
3. SIP Trunking: SIP Trunking services for businesses looking to upgrade legacy PBX systems to modern voice communication. Available as add-on to UCaaS or standalone for businesses with existing PBX.
4. eFax Service: Cloud fax add-on service with industry-leading security and feature-packed console for online fax experience.
5. Referral Partner Commissions: Referral partners earn up to 10% of Monthly Recurring Revenue (MRR) for referred customers. Commission continues for the life of the customer contract including renewals.
6. Channel Partner Reseller Revenue: Channel partners purchase and resell GigTel UCaaS/CCaaS services, building their own margins on top of wholesale pricing. High commission payouts with no minimums, quotas, exclusivity clauses, or caps.
7. White Label OEM: White label partners brand and sell GigTel's platform under their own brand, paying wholesale rates and setting their own retail margins. Generates recurring revenue through subscriber services plus additional services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels14 records

Core offering

GigTel provides cloud-based unified communications (UCaaS) and contact center (CCaaS) services that integrate business voice (VoIP), video conferencing, SMS/MMS, chat, auto attendant, mobile apps, softphones, and contact center capabilities (call routing, recording, analytics, CRM integrations) into one subscription platform. The service is sold per seat on monthly subscriptions (Standard and Advanced tiers), with add-ons including eFax, business IP phones (Yealink, Grandstream), SIP Trunking, and a White Label OEM program for telecom and broadband providers.

Product overview

GigTel is a Unified Communications as a Service (UCaaS) provider offering a platform-plus-modules architecture centered on its core UCaaS and CCaaS products. The core UCaaS platform unifies business phone service (VoIP), video collaboration, mobile app, auto attendant, and messaging into one cloud-based solution. The CCaaS (Contact Center as a Service) product provides call center functionality with CRM integrations. Add-on modules extend the platform including eFax (cloud fax), Marketing on Hold, business phones (Yealink/Grandstream), SIP Trunking, and integrations with Microsoft Teams and 200+ CRM applications. The platform offers two seat types: Standard (voice, messaging, collaboration) and Advanced (adds video conferencing with up to 1,000 webinar attendees). All services are backed by 99.999% uptime SLA, HIPAA compliance, and unlimited US-based support.

Differentiator

Problem solved

Functional benefit

Products and services

• UCaaS (Unified Communications as a Service) Cloud-based end-to-end unified communications platform that unifies business phone service (VoIP), video collaboration, virtual receptionist (auto attendant), SMS/MMS messaging, chat, and collaboration tools into a single solution. Supports desk phones, computers (softphone), and smartphones with seamless device handoff, and is delivered from geo-redundant data centers with 99.999% uptime SLA.
• CCaaS (Contact Center as a Service) Cloud-hosted contact center solution that streamlines agent workflows with intelligent call routing, CRM integrations (Salesforce, Zendesk, Microsoft Dynamics, Zoho, Bullhorn, Sugar), call monitoring, recording, whisper coaching, barge, listen-in, real-time wallboards, performance analytics, and mobile access for remote agents.
• Mobile App (iOS/Android) Unified communications mobile app for iOS and Android that brings UC features beyond the web portal, including corporate directory, presence, configurable outbound Caller ID, answering rules, seamless Wi-Fi/cellular handoff, SMS messaging, call recording, voicemail management, and conference calling.
• Auto Attendant Multi-tiered virtual receptionist that routes callers to the right employee, department, location, or any phone anywhere. Unlimited multi-tiered attendants at no additional cost, customizable from any internet-enabled device, with multi-site support that unifies locations under a single phone number.
• Video Collaboration Cloud-based video conferencing and webinar solution included with the Advanced seat that enables video or audio-based meetings for up to 25 participants, screen and file sharing, video recording, and webinar hosting for up to 1,000 attendees.
• VoIP (Cloud-Hosted Business Phone Service) Cloud-hosted VoIP phone system that eliminates on-premises equipment and provides business-ready Yealink and Grandstream IP phones, auto-attendant, ring groups, E911, local numbers, music-on-hold, and seamless integration across multiple locations and remote employees.
• eFax (Cloud Fax) Add-on cloud fax service offered as an extension of UCaaS, providing an online fax experience with industry-leading security and a feature-rich console accessible from any device.
• SIP Trunking Add-on or standalone SIP Trunking service that routes voice communications over the Internet, enabling businesses with legacy PBX systems to upgrade to modern, affordable voice service.
• Business IP Phones (Yealink and Grandstream) Business communication devices featuring HD voice and call processing features, sold as an add-on for use with GigTel VoIP. Yealink and Grandstream phones are available for outright purchase or monthly lease.
• Marketing on Hold Add-on subscription that replaces the included music on hold with custom marketing messaging for callers on hold, available with Standard and Advanced seats.

Quantifiable outcome

• Save up to 50% on monthly phone bills compared to traditional phone service
• +6 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature20 records

Partnerships

Ten partnerships are on record, tiered core.

• YealinkcoreTechnology or IntegrationYealink is a featured brand of business IP phones offered through GigTel's hardware program. Customers can purchase or lease Yealink phones for use with the GigTel VoIP system. Yealink phones feature HD voice and call processing capabilities.
• GrandstreamcoreTechnology or IntegrationGrandstream is a featured brand of business IP phones offered through GigTel's hardware program. Customers can purchase or lease Grandstream phones for use with the GigTel VoIP system. Grandstream phones feature HD voice and business-class functionality.
• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling seamless call logging, contact sync, and workflow automation. GigTel's platform integrates with Salesforce for contact center and UCaaS customers requiring CRM connectivity.
• ZendeskcoreTechnology or IntegrationCRM integration partnership for call logging and contact sync. Zendesk integration available out-of-the-box for GigTel contact center customers.
• Microsoft TeamscoreTechnology or IntegrationIntegration with Microsoft Teams allows GigTel UCaaS and CCaaS customers to leverage Teams collaboration while using GigTel for voice services. Part of 200+ CRM and business application integrations.
• Sugar CRMcoreTechnology or IntegrationCRM integration for call logging and contact management available out-of-the-box with GigTel contact center solutions.
• BullhorncoreTechnology or IntegrationCRM integration for staffing/recruitment industry. Bullhorn integration available for GigTel contact center customers requiring recruitment CRM connectivity.
• ZohocoreTechnology or IntegrationCRM integration for call logging and contact sync. Zoho integration available out-of-the-box for GigTel contact center customers.
• Microsoft DynamicscoreTechnology or IntegrationCRM integration with Microsoft Dynamics enabling call logging and workflow automation for enterprise contact center deployments.
• Endeavor CommunicationscoreStrategic or Co-development PartnerEndeavor Communications (d/b/a GigTel) is the parent company and legal entity behind the GigTel brand. A member-owned cooperative with 70+ year telecommunications legacy. Invested $110M+ in infrastructure. GigTel leverages Endeavor's deep telecom experience and infrastructure to bring advanced communications platform to market.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: Public UCaaS/CCaaS market leader offering voice, video, messaging, and contact center in a single cloud platform. Directly competes with GigTel's core UCaaS+CCaaS bundle for SMB and mid-market customers.
• Nextiva: Cloud communications platform targeting SMBs and mid-market with UCaaS, CCaaS, and CRM integrations on a per-seat subscription model. Closely comparable to GigTel's go-to-market and product breadth.
• 8x8: Public unified communications and contact center provider combining voice, video, chat, and CCaaS. Competes head-to-head with GigTel in the integrated UCaaS+CCaaS market, especially for mid-market and enterprise.
• Zoom (Zoom Phone): Zoom's Zoom Phone product extends its video-first collaboration footprint into cloud telephony and contact center, directly overlapping GigTel's UCaaS+video offering. Highly competitive on brand and feature velocity.
• Vonage (part of Ericsson): Cloud communications provider offering UCaaS, CCaaS, and APIs with global reach. Comparable SMB/mid-market positioning and VoIP heritage makes Vonage a relevant direct competitor.
• Ooma: Public VoIP and UCaaS provider targeting SMBs and residential customers with all-inclusive pricing—closely aligned with GigTel's positioning and customer profile.
• GoTo (formerly LogMeIn): Provider of GoToConnect UCaaS and GoToContactCenter CCaaS, serving SMB and mid-market with all-in-one cloud communications similar in scope and pricing approach to GigTel.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone bundles cloud telephony into the broader Microsoft 365 and Teams ecosystem, representing a major incumbent that GigTel integrates with but also competes against for unified communications spend.
• Cisco (Webex): Cisco Webex Calling and Webex Contact Center offer a full UCaaS+CCaaS suite within Cisco's broader collaboration and networking portfolio, competing with GigTel particularly in enterprise and mid-market segments.

Emerging players

• Mitel: Provider pivoting from on-premises PBX to cloud UCaaS/CCaaS, with strong telecom-channel heritage similar to GigTel. Relevant as a transition-stage peer competing for the same legacy switch replacement deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gigtelACS
• Facebookfacebook.com/gigtelACS
• LinkedInlinkedin.com/company/gigtel
• Instagraminstagram.com/gigtel_

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GigTel