ShipMatrix

What ShipMatrix does

ShipMatrix, Inc. is a privately held logistics analytics and consulting company founded in 2000 by Satish Jindel and headquartered in the Pittsburgh area (Warrendale, PA). The company helps retailers, distributors, and manufacturers reduce parcel shipping costs and improve carrier relationships by turning carrier data into operational visibility, invoice accuracy, and benchmarking intelligence. Named customers include CVS, Overstock, Harley Davidson, Garmin, Tommy Hilfiger, Calvin Klein, Time Warner, and Parker Hannifin, spanning retail, manufacturing, fashion, and media segments.

The core product family is branded SMx and includes ShipMatrix Enterprise (desktop analytics for high-volume shippers), MyShipMatrix (cloud-based shipment visibility and invoice processing), Easy Track (multi-carrier mobile tracking for FedEx, UPS, USPS), SMx LTL TMS/ShipETA (LTL transportation management), and SMx Apps (including the Batch Zone Calculator). The platform is built on AI predictive analytics applied to cleansed and validated structured shipping data, processing millions of packages and billions of dollars in annual shipping spend. Service lines extend across Visibility and Analytics, Parcel Invoice Auditing, Invoice Processing, Customer Experience, Carrier RFP Support, and Premium Reports.

The business model combines professional services (consulting, invoice auditing, carrier RFP support) with recurring software subscriptions across the Enterprise and MyShipMatrix platforms. Distribution is sales-led and consultative, targeting enterprise and mid-market shippers through a free shipping analysis, demo requests, and account-based selling, supplemented by self-serve tools for smaller users. Pricing is not publicly disclosed; the company claims clients can reduce annual parcel spending by 10-15% and has identified up to $8M per year in customer billing errors through its auditing service. Operations are U.S.-focused, the company is bootstrapped with no disclosed external funding, and it has operated independently for over 20 years.

Name

ShipMatrix

Legal name

ShipMatrix, Inc.

Website

https://shipmatrix.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

ShipMatrix provides AI-powered shipping analytics, parcel invoice auditing, and logistics consulting to retailers, distributors, and manufacturers. Founded in 2000, the company serves enterprise clients including CVS, Harley Davidson, and Garmin, processing millions of packages annually.

Ownership category

akta.pro rank

Product category

Shipping and Parcel Logistics Analytics Software

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Spot Rate Management & Dynamic Pricing (Indexing, Benchmarking, Rate Engines) (TLAEAIAC)

akta.pro secondary industry

Shipper-Carrier Direct Contracting Networks (TLAEAJAC)

Keywords

• Shipping analytics software
• Parcel invoice auditing
• Logistics consulting services
• Shipment visibility platform
• Carrier optimization tools

Headquarters

HQ city

Warrendale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Logistical Consulting Services: Forward-thinking consulting services paired with ShipMatrix analytical tools, including carrier RFP support and strategic advisory.
2. Software Subscriptions (SMx Platform): Cloud-based and desktop applications including Enterprise, MyShipMatrix, and EasyTrack providing ongoing visibility, analytics, and invoice processing services.
3. Parcel Invoice Auditing Services: Comprehensive invoice auditing services helping businesses identify and rectify billing errors, potentially generating significant refunds (e.g., $250,000 refund for one customer, $1.5 million savings for another).
4. Premium Reports: Premium analytical reports providing deep insights into shipping operations for shippers of all sizes.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ShipMatrix sells the SMx platform of shipping analytics software and related consulting services to retailers, distributors, and manufacturers. Core offerings include the ShipMatrix Enterprise desktop application, the MyShipMatrix cloud-based shipment visibility and invoice processing platform, the Easy Track multi-carrier tracking mobile app, the SMx LTL TMS (ShipETA), and a suite of services covering visibility and analytics, parcel invoice auditing, invoice processing, customer experience notifications, carrier RFP support, and premium reports. The platform uses AI predictive analytics on cleansed shipping data to help shippers reduce annual parcel spending by 10-15%, identify carrier billing errors, and improve delivery performance.

Product overview

ShipMatrix, operating under the SMx brand, offers a platform-plus-modules architecture combining logistical consulting, shipping analytics, and IT solutions. The core product family includes two primary analytics platforms: ShipMatrix Enterprise (desktop-based, for high-volume shippers requiring proprietary database control) and MyShipMatrix (a turnkey cloud-based visibility platform). Supporting applications include Easy Track (multi-carrier mobile tracking for FedEx, UPS, and USPS), the Batch Zone Calculator (zip code-based zone calculation tool supporting UPS/FedEx/USPS), and SMx LTL TMS (ShipETA, a standalone TMS for less-than-truckload shipping). Service offerings span six core areas: Visibility and Analytics, Parcel Invoice Auditing, Invoice Processing, Customer Experience, Carrier RFP Support, and Premium Reports, all powered by AI predictive analytics using cleansed and validated carrier data. The company targets retailers, distributors, and manufacturers seeking to reduce parcel spending and improve carrier relationships.

Differentiator

Problem solved

Functional benefit

Brands

• SMx: AI-powered shipping analytics and visibility platform using cleansed and validated data
• SMx Cloud Services
• SMx Distribution Services
• SMx LTL TMS
• Easy Track
• SMx Apps
• MyShipMatrix
• Enterprise

Products and services

• ShipMatrix Enterprise

Quantifiable outcome

• Reduce annual parcel spending by up to 15%
• +5 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature8 records

Partnerships

One partnership is on record.

• SJC (SJ Consulting Group)coreStrategic or Co-development PartnerSJC (SJ Consulting Group) is a strategic partner in the 'SMx & SJC: The Winning Combination.' The partnership combines ShipMatrix's analytical tools with SJC's consulting expertise, providing comprehensive shipping data analysis. The company states 'While other companies may be radiologists, the experts at SJC are the hand specialists' when analyzing shipping data. Time Warner has noted being 'better stewards of Time Warner's business with the powerful combination of ShipMatrix and SJC.'

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• FourKites: FourKites is a predictive supply chain visibility platform that ingests carrier data to provide real-time shipment visibility, ETAs and analytics across modes — closely overlapping with ShipMatrix's visibility and analytics positioning, though broader across modes (truck, ocean, rail).
• project44: project44 is a global supply chain visibility and orchestration network offering multi-modal shipment tracking and analytics for shippers — directly comparable to ShipMatrix's parcel analytics and invoice visibility capabilities at enterprise scale.
• AfterShip: AfterShip is a post-purchase shipment tracking and delivery experience platform used by retailers — closely aligned with ShipMatrix's Easy Track and customer-experience/tracking notification offerings, especially for ecommerce shippers.
• ParcelLab: ParcelLab is a delivery experience and tracking notification platform for retailers using multiple parcel carriers — comparable to ShipMatrix's branded tracking, customer experience and lost/damaged package analytics services.

Broad incumbents

• Descartes Systems Group: Descartes is a broad incumbent offering TMS, transportation management, routing and parcel analytics solutions to global shippers — overlapping with ShipMatrix's TMS (SMx LTL TMS / ShipETA) and visibility offerings, but across many more modes and geographies.
• Aaronson Partners (now nVision Global): nVision Global (successor to Aaronson Partners) is a freight audit and parcel invoice audit/payment provider serving enterprise shippers — directly comparable to ShipMatrix's parcel invoice auditing and invoice processing services.

Emerging players

• Shippo: Shippo is a shipping API and platform that helps SMB and mid-market businesses compare carrier rates, print labels and track parcels — comparable to ShipMatrix's MyShipMatrix and rate/zone calculator offerings, though focused more on transactional shipping than enterprise audit/analytics.
• EasyPost: EasyPost provides a shipping API that aggregates UPS, FedEx and USPS rates and tracking — overlapping with ShipMatrix's multi-carrier visibility (Easy Track) and zone/rate functionality, but delivered as developer infrastructure rather than enterprise analytics.
• ShipStation: ShipStation is a multi-carrier shipping management platform (now under Stamps.com/Auctane) widely used by retailers for label printing, rate shopping and tracking — comparable to ShipMatrix's multi-carrier shipping tools for shippers of all sizes.

Others

• Armstrong & Associates: Armstrong & Associates is a supply chain and logistics consulting and research firm — adjacent to ShipMatrix's logistical consulting and carrier RFP support services for retailers, distributors and manufacturers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ShipMatrix