Tyndall Federal Credit Union

What Tyndall Federal Credit Union does

Tyndall Federal Credit Union is a federally chartered, member-owned, not-for-profit credit union headquartered at 909 East 23rd Street in Panama City, Florida, operating across Florida and Alabama. Founded in January 1956 originally in Building 207 at Tyndall Air Force Base to serve Air Force and Armed Forces members, the institution has grown to approximately $1.9 billion in assets serving 109,000+ members, with an average member tenure of 16.5 years. It is governed by a volunteer Board of Directors currently chaired by Ted Howell, with John M. Parillo serving as Chief Executive Officer and President.

Tyndall delivers a full suite of retail banking products including savings, checking, money market, club, IRA, and certificate accounts; auto, recreational, personal secured and unsecured, credit-builder, and first-term military loans; and a broad mortgage product line spanning conventional, FHA, VA, USDA, jumbo, 7-year ARM, land, condo, HELOC, and home equity loans. Card products include Everyday Rewards, Everyday Savings, and secured credit cards, all supporting Apple Pay, Google Pay, Samsung Pay, and Zelle. Distribution is multi-channel: physical branches and ATMs across the Florida-Alabama region, a web-based online banking platform, iOS and Android mobile apps with mobile deposit, a dedicated contact center, video banking, a mortgage center, and an online loan application portal.

Revenue is generated primarily through net interest income on the loan portfolio, supplemented by account service fees, overdraft/courtesy pay charges, wire transfer fees, card interchange, and foreign transaction fees. As a cooperative, surplus is returned to members via annual profit-share givebacks, which totaled $11M (2021), $14M (2022), a record $20M (2023), and $16M (2024). The technology stack combines in-house mortgage processing with vendor platforms (Mortgage Cadence for origination, DocuSign for e-signatures, Paylocity for HR), SSL encryption for data security, and a text-based AI virtual assistant (Ty) launched in April 2025 to handle routine service interactions. Deposits are federally insured by the NCUA to at least $250,000 per member.

Name

Tyndall Federal Credit Union

Legal name

Tyndall Federal Credit Union

Website

https://tyndall.org

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

101–250 employees

Short description

Tyndall Federal Credit Union is a federally chartered, member-owned, not-for-profit cooperative serving 109,000+ members across Florida and Alabama. It provides consumer deposits, mortgage, auto, personal, and credit card products, with a founding heritage tied to Tyndall Air Force Base.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213), Credit Card Issuing (52221)

SIC

Savings Institution, Federally Chartered (6035), Personal Credit Institutions (6141)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industry

Credit Cards & Revolving Credit (FSABAAAC)

Keywords

• Consumer banking services
• Mortgage lending
• Credit union membership
• Deposit accounts
• Consumer loans

Headquarters

HQ city

Panama City

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income from Lending: As a credit union, Tyndall's primary revenue source is interest earned on loans including auto loans, mortgages, home equity loans/lines of credit, personal loans, and credit cards. Interest rates vary based on creditworthiness and market conditions (Prime Rate-based variable rates for credit cards).
2. Account and Service Fees: Various fees including monthly service charges ($2.95 standard, $2.00 for new accounts opened after 08/01/24), overdraft/NSF fees ($20), wire transfer fees ($15 outgoing, $5 incoming), research fees, check printing, and other service charges. Many fees are waivered for qualifying accounts.
3. Membership Shares: Members purchase a $5 share (par value) to establish membership and ownership in the credit union. A $1 membership fee is also charged but waivered.
4. Interchange and Transaction Fees: Income from credit/debit card transactions, including foreign transaction fees (1% for currency conversion, 0.8% for non-conversion transactions)

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Tyndall Federal Credit Union provides consumer banking products and services to its members, including deposit accounts (savings, checking, money market, certificates, IRAs, club accounts), consumer loans (auto, recreational, personal secured/unsecured, credit builder, first-term military), home lending products (conventional, VA, FHA, USDA, jumbo, adjustable-rate mortgages, land loans, HELOCs, home equity loans), and credit cards. These products are distributed through physical branches in Florida and Alabama, complemented by digital channels including online banking, mobile apps, a mortgage center, and an AI-powered virtual assistant.

Product overview

Tyndall Federal Credit Union offers a comprehensive suite of financial products and services through a multi-channel delivery platform. The core offerings include savings and checking deposit accounts, personal loans (auto, recreational, and unsecured), and home lending products (traditional mortgages, VA, FHA, USDA, adjustable-rate, jumbo, and land loans, plus home equity products). Credit card offerings include Everyday Rewards and Everyday Savings cards with mobile wallet support. Digital banking is delivered via online and mobile platforms with features including mobile deposit, bill pay, and the AI-powered Ty virtual assistant. The mortgage channel operates on Mortgage Cadence software, and DocuSign enables electronic document execution. All products are available to members in Florida and Alabama service areas with NCUA federal insurance.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Over $447,796 in member fees waived year-to-date
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Tyndall Air Force BasecoreStrategic or Co-development Partner · 1 January 1956Original charter in January 1956 was located in Building 207 at Tyndall Air Force Base to serve Air Force and Armed Forces members. The credit union maintains a strong relationship with military personnel, offering specialized Air Force and Military Banking products and services. This partnership formed the foundation of the credit union's field of membership and continues to be a core focus area.
• National Credit Union Administration (NCUA)coreOthersFederally chartered credit union with deposits insured to at least $250,000 by the NCUA, a U.S. government agency. The NCUA provides federal regulatory oversight and deposit insurance protection for credit union members.
• Joint Marketing Financial PartnersminorOthersTyndall engages in joint marketing with other financial companies for products like investment and insurance services. As stated in their privacy notice: 'Our joint marketing partners include investment, insurance, and other financial services companies.'

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Alliant Credit Union: Large federally chartered credit union with strong digital presence and member-first philosophy similar to Tyndall. Comparable competitive positioning in consumer deposit and lending products at slightly larger scale.
• VyStar Credit Union: Florida-headquartered credit union with similar geographic footprint and member base. Comparable full-service consumer banking including mortgages, auto loans, and digital banking, though significantly larger at ~$11B+ in assets.
• Connexus Credit Union: Nationally chartered credit union at similar asset scale (~$3B) with comparable product breadth including mortgages, auto loans, credit cards, and digital banking. Useful benchmark for mid-size credit union economics and digital investment.
• Gulf Winds Federal Credit Union: Florida-based credit union serving similar Tallahassee and panhandle region with full-service consumer banking. Comparable asset size, product suite, and member demographic, providing direct regional competitive overlap.
• Suncoast Credit Union: Florida-based credit union serving similar consumer and military-adjacent members. Offers analogous product suite including mortgages, auto loans, credit cards, and digital banking. Larger scale at ~$14B in assets but directly comparable product offering and target demographics.
• Eglin Federal Credit Union: Florida panhandle-based credit union serving Eglin Air Force Base personnel, directly overlapping with Tyndall's military segment and geographic market. Highly comparable product offering and member demographic at similar scale.
• Digital Federal Credit Union (DCU): Mid-size federally chartered credit union with comparable digital-first strategy and member-ownership model. Provides benchmarking for online banking platforms, fee waiver programs, and AI-driven member service initiatives.
• First Florida Credit Union: Florida-based credit union serving similar consumer and military-affiliated members with comparable deposit, lending, and mortgage products. Direct geographic overlap in northern Florida markets.

Broad incumbents

• PenFed (Pentagon Federal Credit Union): National military and government-affiliated credit union with similar member profile (military, DoD, federal employees). Provides directly comparable VA loans and military banking products but at much larger national scale and broader product range.
• Navy Federal Credit Union: Largest military-focused credit union in the U.S. (~$170B in assets), serving active duty military, veterans, and families nationally. Overlaps with Tyndall's military niche but operates at vastly greater scale and geographic breadth, setting the competitive benchmark for military banking products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC8t5waw0JkUJPW9CTWhhSfA
• Facebookfacebook.com/TyndallFCU
• LinkedInlinkedin.com/company/tyndall-federal-credit-union
• Instagraminstagram.com/tyndallfederalcreditunion/?hl=en
• Xx.com/tyndallfcu

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tyndall Federal Credit Union