What ABC-Amega does

ABC-Amega, Inc. is a Buffalo, New York-based commercial debt collection agency founded in 1929 that provides third-party collections, first-party accounts receivable outsourcing (SoftCall), and industry-specific credit interchange management services to enterprise B2B clients across more than 200 countries. The firm operates three proprietary technology platforms: ABC-Collect (third-party collection client portal with 24/7 access and a self-service debtor payment portal), SoftCall Client Extranet (first-party AR outsourcing with branded email and dedicated phone numbers), and GoAmega (credit interchange portal aggregating A/R experience data across 12 industry-specific credit groups including chemicals, petroleum, motor vehicle, construction, and giftware). Revenue is generated through contingency-based fees on third-party collections, managed-service fees for first-party AR outsourcing, and recurring subscription fees from credit group membership, with no upfront costs to clients.

The company holds a portfolio of regulatory credentials that create meaningful barriers to entry: multi-state collection agency licenses (NMLS ID 1152849), CCA of A certification, COPC-2000 certification (first commercial collection firm certified in 2002), CLLA/IACC membership, GDPR compliance, and a BBB A+ rating. It is also the first private receivable management firm to receive both the U.S. President's 'E' (1983) and 'E Star' (1990) Awards for export service. Distribution occurs through enterprise field sales, an inside-sales client services team, a self-service payment portal, and strategic partnerships with BDO Alliance USA, CRF (Platinum Partner), and ICTF (founding member).

In August 2023, ABC-Amega was acquired by Trivest Partners, a private equity firm focused on founder-owned businesses, and in November 2023 was reorganized under the newly launched Cadex Solutions Corporation brand, expanding its positioning beyond collections into broader order-to-cash management. The firm employs 101-250 people with a remote/hybrid workforce model and notable long-tenured staff averaging 20+ years of commercial collections experience.

Name

ABC-Amega

Legal name

ABC-Amega, Inc.

Website

https://abc-amega.com

Company type

Private

Founded year

1929

Operating status

Operating

Headcount range

101–250 employees

Short description

ABC-Amega is a Buffalo, NY-based commercial debt collection agency founded in 1929, providing third-party collections, first-party AR outsourcing (SoftCall), and credit interchange management to enterprise B2B clients across 200+ countries, now operating under Cadex Solutions Corporation following Trivest's 2023 acquisition.

Ownership category

akta.pro rank

Product category

Commercial Debt Collection & Accounts Receivable Management

NAICS

Collection Agencies (561440), Credit Bureaus (56145)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Credit Bureau Reporting & Dispute Management Support (FCRA/CRA Ops) (BPAAAEAI), Credit Bureaus & Consumer Credit Reporting Agencies (FSAKAKAA)

Keywords

• Commercial debt collection
• Accounts receivable management
• Credit group interchange
• International debt recovery
• B2B collections outsourcing

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Debt Collection Services: Collection services for commercial businesses with past due invoices. Services provided by in-house certified collection specialists with access to worldwide network of agency and attorney partners for legal intervention. Company provides collection services in over 200 countries.
2. First-Party Receivables Management: Outsourcing service where client service representatives become extension of client's team. CSRs work with established customer relationships on behalf of clients to resolve past-due accounts before escalation.
3. Credit Group Management: Management of industry-specific credit groups (interchanges) that share credit information on mutual customers. Members pay for access to credit information, networking, and educational resources through GoAmega platform.
4. Educational Resources and Training: Webinar series, articles, and training courses provided to credit professionals. Free access to educational content as part of CRF Platinum Partner status.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

ABC-Amega is a commercial debt collection agency that provides B2B third-party debt collection, first-party accounts receivable outsourcing (SoftCall®), and credit information exchange services through 12 industry-specific credit groups. The company uses three proprietary technology platforms — ABC-Collect, SoftCall® Client Extranet, and GoAmega — to recover past-due invoices and share receivables data across 200+ countries.

Product overview

ABC-Amega is a commercial debt collection and accounts receivable management company offering a unified portfolio of services under three core pillars: Third-Party Commercial Debt Collection, First-Party Receivables Management (SoftCall), and Credit Services/Credit Group Management. The company operates proprietary technology platforms including ABC-Collect (third-party collections client portal), SoftCall Client Extranet (first-party receivables), and GoAmega Credit Interchange Portal (credit group member access). ABC-Amega manages 12 industry-specific credit groups (GAIN, NCCA, NMCP, PGI, CFCG, PDG, ASCG, MAMCA, ABCD, NPECA, TSCG, CPCG) facilitating credit information exchange among member companies. Additional services include an ABC-Collect Payment Portal for debtor payments, and educational resources including articles and webinars. The company was acquired by Trivest Partners in 2023 and rebranded under Cadex Solutions Corporation.

Differentiator

Problem solved

Functional benefit

Brands

• ABC-Collect: Proprietary third-party collection system and client payment portal for commercial debt collection
• SoftCall®
• GoAmega
• GAIN
• NCCA
• NMCP
• PGI
• PDG
• CFCG
• ASCG
• MAMCA
• ABCD
• NPECA
• TSCG
• CPCG

Products and services

• Third-Party Commercial Debt Collection Outsource commercial debt collection service where ABC-Amega acts as a third-party agency to recover past-due B2B invoices on behalf of clients. Delivered by in-house certified debt collection specialists (average 20 years experience) with monitored calls, keyword-focused scripts, and access to a worldwide network of agency and attorney partners for legal intervention. Services delivered in over 200 countries.
• First-Party Receivables Management (SoftCall) First-party accounts receivable outsourcing service in which ABC-Amega's Client Service Representatives act as an extension of the client's team, using branded email and dedicated phone numbers to maintain customer relationships while resolving past-due accounts.
• Credit Services / Credit Group Management Management of industry-specific credit interchanges where ABC-Amega ensures shared A/R experience data is factual and antitrust-compliant. Includes management of 12 industry-specific credit groups (GAIN, NCCA, NMCP, PGI, PDG, ASCG, MAMCA, ABCD, NPECA, TSCG, CPCG, CFCG) and access to the GoAmega platform with flash reports and on-demand credit information.
• ABC-Collect Platform Proprietary third-party collection system providing 24/7 secure client portal access to real-time account information, reporting capabilities, and payment processing for third-party collections clients.
• SoftCall Client Extranet Web-based platform for first-party receivables management clients providing branded email, dedicated customer phone numbers, and secure client portal access for account activity and real-time reporting.
• GoAmega Credit Interchange Portal Web-based credit interchange system for credit group members containing A/R experience data on thousands of customers, real-time flash reports, on-demand credit information access, and quarterly DSO reporting.
• ABC-Collect Payment Portal Self-service online payment portal enabling debtors to pay overdue accounts via credit card in US currency. Minimum $100 USD, maximum $50,000 USD per transaction for principal payments.
• Industry Credit Groups (GAIN, NCCA, NMCP, PGI, PDG, ASCG, MAMCA, ABCD, NPECA, TSCG, CPCG, CFCG) Twelve industry-specific credit interchanges — GAIN (giftware), NCCA (chemical), NMCP (media), PGI (printing/graphics), PDG (polymers), ASCG (motor vehicle aftermarket), MAMCA (marine accessories), ABCD (motor vehicle), NPECA (petroleum/energy), TSCG and CPCG (construction), CFCG (international) — sharing timely receivables data on mutual customers among member credit professionals.
• Educational Resources and Webinar Series Educational content including credit management articles, a monthly webinar series presented by industry experts, training courses, and a glossary of terms. Free access for credit professionals through CRF Platinum Partner status.

Quantifiable outcome

• Collection services in over 200 countries worldwide
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• International Trade Administration (ITA)coreStrategic or Co-development Partner · 1 January 2015ABC-Amega was named a Strategic Partner of ITA, recognized as important source of expertise for improved economic competitiveness in international business. Supports U.S. industry's export competitiveness through analysis of relevant factors.
• Credit Research Foundation (CRF)coreStrategic or Co-development PartnerABC-Amega is a Platinum Partner of CRF, an independent member-run organization of business professionals in business credit. Status provides free access to educational webinars for credit professionals and collaboration on professional development.
• International Credit and Trade Finance Association (ICTF)coreStrategic or Co-development PartnerABC-Amega is a founding member and Silver Sponsoring Partner of ICTF, dedicated to providing real-time business intelligence, professional development, and benchmarking for credit management and trade finance professionals.
• BDO Alliance USAcoreChannel Partner/ Reseller/ DistributorABC-Amega is an Independent Member of BDO Alliance USA, a nationwide association of independently owned local and regional accounting and consulting firms. BDO member firms refer clients to ABC-Amega for collections services.
• Finance, Credit & International Business Association (FCIB)minorStrategic or Co-development PartnerABC-Amega is an active member of FCIB, the premier resource for International Credit Information, Education and Resources. Together they have introduced commercial credit management practices to business and government officials in mainland China.
• Cadex Solutions CorporationcoreStrategic or Co-development PartnerABC-Amega is part of Cadex Solutions Corporation. Cadex helps companies reduce complexity between order placement and payment processing through proprietary technology and comprehensive order-to-cash management solutions. In November 2023, Trivest announced the launch and branding of Cadex Solutions Corporation.
• Commercial Collection Agencies of America (CCA of A)coreStrategic or Co-development PartnerABC-Amega is a certified member of CCA of A, identifying them as an elite firm in commercial collection industry. Must satisfy rigorous requirements including code of ethics, financial/process reviews, bond coverage, and continuing education.
• COPC Inc.coreStrategic or Co-development PartnerIn 2002, ABC-Amega was the first commercial collection firm certified to the COPC-2000® Standard, based on Malcolm Baldrige National Quality Award practices.

Scale indicators8 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• I.C. System: I.C. System is a privately held Minnesota-based commercial debt collection agency providing third-party recovery and first-party receivables services to U.S. enterprises. Directly comparable in U.S. commercial debt collection scope, target market, and service mix.
• EOS Group: EOS is one of the world's largest international B2B debt collection service providers, operating in 24+ countries with a comparable mix of third-party collections and receivables management. Most directly comparable to ABC-Amega given its global reach and commercial collections focus.
• Transworld Systems: Transworld Systems is a U.S.-based commercial debt collection and receivables management firm providing third-party collections, first-party outsourcing, and credit services to B2B clients. Directly comparable given similar U.S. commercial collections focus and enterprise sales motion.
• Coface: Coface is a French trade credit management firm offering commercial collections, credit insurance, and business information globally. Highly comparable to ABC-Amega given its commercial debt recovery and credit information offerings targeting B2B enterprises.

Emerging players

• Creditsafe: Creditsafe is a fast-growing business credit reporting and data analytics firm operating in 200+ markets, competing in commercial credit information alongside ABC-Amega's interchange business. Comparable as an emerging commercial credit bureau alternative.
• B2B Credit Association Members (NCA Group / NACM Affiliates): NACM Affiliates and their affiliated commercial collection agencies (e.g., NCA Group, Credit Adjustment Inc.) provide commercial B2B debt recovery services across the United States. Directly competitive in the U.S. commercial collections space targeting similar credit department buyers.

Broad incumbents

• PRA Group: PRA Group is a publicly traded financial services firm specializing in portfolio recovery and debt purchasing. Adjacent rather than direct — more focused on consumer debt purchasing, but operates in the broader U.S. receivables management category.
• Allianz Trade (formerly Euler Hermes): Allianz Trade is the global leader in trade credit insurance with integrated debt collection and commercial credit information services. Comparable as a B2B credit management incumbent with adjacent commercial collection capabilities.
• Dun & Bradstreet: Dun & Bradstreet is the dominant global provider of business credit information and commercial data, with adjacent receivables management offerings. Comparable to ABC-Amega's GoAmega credit interchange business and broader commercial credit information offerings.
• Intrum: Intrum (formerly Intrum Justitia) is the largest European debt collection and credit management company, offering both B2B and consumer services across 20+ markets. A broader incumbent than ABC-Amega but operates in the same commercial collections and credit information space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/abcamega
• YouTubeyoutube.com/channel/UC5e8N_0YvQqc0Xn6kvlxIDw
• Facebookfacebook.com/ABCAmega
• LinkedInlinkedin.com/company/abc-amega

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ABC-Amega