Portland Glass

What Portland Glass does

Portland Glass is a regional glass repair and replacement service company founded in 1947 by Samuel Cohen in Portland, Maine, and currently operating as a brand under Neighborly Assetco LLC. The company delivers three core service lines: auto glass (windshield repair and replacement, ADAS calibration, windshield protection plans, and mobile service), residential glass (window and door installation, custom shower enclosures, insulated glass, mirrors, tabletops, railings, glass walls, patio rooms, and plastics), and commercial glass (storefront doors, 24/7 emergency service, safety glass, glass railings, sneeze guards, and commercial door glass). Service is delivered through 33 company-owned and independently operated franchise service centers across Maine, New Hampshire, Vermont, Massachusetts, and New York, supplemented by a fleet of mobile vans for on-site auto glass work.

The underlying technology is conventional trade-service tooling rather than a proprietary platform: AGSC-approved adhesives, a proprietary 14-point windshield installation checklist, a Lil-Buddy specialist installation device for large windshields, and ADAS calibration hardware. All technicians are trained through the in-house Portland Glass Training Program, and the company holds EPA Lead Safe certification and ENERGY STAR qualified products status. Its 2016 acquisition of Cumberland County Glass expanded its commercial glass capabilities.

Portland Glass generates revenue on a transactional, quote-based model across three customer segments: individual vehicle owners (often with direct insurance billing as an approved supplier for most carriers), homeowners, and commercial/institutional clients. Distribution combines company-owned and franchised service centers, mobile vans, the Neighborly app ecosystem, online quote requests, and a 24/7 phone line. Pricing is not publicly disclosed; financing is available through a partnership with Enhancify. The company employs 300+ people and celebrated 75 years in business in 2022.

Name

Portland Glass

Legal name

Portland Glass SPV LLC

Website

https://portlandglass.com

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

101–250 employees

Short description

Portland Glass is a regional glass repair and replacement franchise founded in 1947, operating 33 service centers across Maine, New Hampshire, Vermont, Massachusetts, and New York. It serves vehicle owners, homeowners, and commercial clients with auto, residential, and commercial glass services under the Neighborly brand.

Ownership category

akta.pro rank

Product category

Auto, Residential, and Commercial Glass Repair and Replacement Services

NAICS

Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112), Glass and Glazing Contractors (23815)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Auto Glass Repair & Replacement (TLAKAAAH)

akta.pro secondary industries

Mobile Glass Repair/Replacement & Temporary Weatherproofing (TLAKAFAL), Glass Repair & Replacement (Windshield/Auto Glass) (TLAKAEAF), Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD)

Keywords

• Auto glass repair
• Windshield replacement
• Residential window installation
• Commercial glass services
• Glass repair services

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Auto Glass Repair and Replacement: Windshield repair (starting at ~$0 with insurance waived in many cases), windshield replacement, ADAS calibration, and related mobile auto glass services. Revenue is transaction-based per service event. Insurance billing is handled directly with carriers as an approved supplier.
2. Residential Glass Services: Window installation and replacement, door glass repair and replacement, custom shower enclosures, mirrors, glass tabletops, insulated glass, glass railings, glass walls, patio rooms, and related services. Revenue is one-time transaction-based per project.
3. Commercial Glass Services: Storefront door installation and replacement, commercial window repair, emergency 24/7 glass service, safety glass, glass railings, glass walls, sneeze guards, and commercial door glass. Revenue is transaction-based per project or service event, serving businesses of all sizes.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Portland Glass provides auto, residential, and commercial glass repair, replacement, and installation services across the Northeast U.S., operating 33 service centers and a fleet of mobile vans. Core auto services include windshield repair, windshield replacement, ADAS calibration, and a 12-month Windshield Protection Plan; residential offerings span window and door installation, custom shower enclosures, mirrors, tabletops, and glass railings; commercial offerings include storefront door installation, 24/7 emergency glass service, and protective sneeze guards. The business serves both individual consumers (with direct insurance billing) and commercial/institutional clients (with direct project contracting).

Product overview

Portland Glass is a service-based company offering auto, residential, and commercial glass repair and replacement services across the Northeast United States. The company operates as a unified service portfolio organized into three core divisions: Auto Glass Services (windshield replacement, windshield repair, ADAS calibration, and windshield protection plans), Residential Glass Services (window installation/replacement, door glass services, custom shower enclosures, insulated glass, custom mirrors, glass tabletops, glass railings, safety glass, glass walls, patio rooms, plastics, and millwork), and Commercial Glass Services (storefront doors, emergency glass service, safety glass, glass walls, glass railings, sneeze guards, and commercial door glass). The company was founded in 1947 and is part of the Neighborly family of home service brands, with over 33 locations across Maine, New Hampshire, Massachusetts, and Vermont. Services are performed by company employees using a 14-point windshield installation checklist, and the company holds EPA Lead Safe certification and offers ENERGY STAR qualified products.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Glass Services Comprehensive auto glass repair and replacement services including windshield replacement, windshield repair, ADAS calibration, and windshield protection plans for cars, SUVs, RVs, and trucks, with direct insurance billing for individual vehicle owners.
• Windshield Replacement Professional windshield removal and replacement using OEM-quality glass and AGSC-approved adhesives, with a one-hour drive-away time per AGSC procedures.
• Windshield Repair Cost-effective chip and crack repair using specialized tools and resins to restore windshield strength and clarity, typically completed in 45 minutes or less.
• ADAS Windshield Calibration Calibration service that re-aligns cameras and sensors after windshield replacement so ADAS features such as lane departure warning and emergency braking continue to function accurately.
• Windshield Protection Plan 12-month protection plan covering windshield repair or replacement from normal road hazards, included at no cost with windshield replacement and upgradeable for labor and materials coverage.
• Residential Window and Door Services Complete window and door glass repair and replacement for homes including door glass, patio doors, window glass repair, and window installation/replacement.
• Window Installation and Replacement New construction and replacement window installation featuring NOR'EASTER and Harvey Majesty brands, in vinyl and wood options with lifetime warranties and ENERGY STAR certification.
• Window Glass Repair and Replacement Repair services for sticking, foggy, chipped, or broken home windows to restore energy efficiency and prevent safety hazards.
• Door Glass Repair and Replacement Glass door repair and replacement for storm doors and all door types in homes, with custom-cut glass options for type, trim, tint, size, thickness, and patterns.
• Entry, Storm and Patio Door Glass Services Custom glass door design, creation, and installation for entry, storm, and patio doors with options for color, hardware, grids, and screens.
• Custom Glass Shower Enclosures Custom shower doors and enclosures with clear, frosted, tinted, or textured glass, multiple hardware finishes, and sliding, hinged, pivot, or bi-fold door styles.
• Insulated Glass Installation and Replacement Insulated glass unit (IGU) installation and replacement for energy efficiency, featuring gas-filled spacers with argon or krypton for improved thermal performance.
• Custom Mirrors Custom mirror cutting and installation for bathroom vanities, full-length mirrors, mirrored walls, gym mirrors, and studio mirrors with custom edges and bevels.
• Custom Glass Tabletops and Furniture Glass Custom glass tabletop fabrication and installation with tempered, laminated, or annealed glass, various thicknesses, tints, and edge profiles including flat polish, bevel, pencil, and bullnose.
• Glass Railing Installation Custom glass railing design and installation for decks, balconies, staircases, and porches with framed and frameless options using tempered safety glass.
• Safety Glass Installation and Replacement Safety glass installation using laminated or tempered safety glass that meets building codes for doors, bathrooms, and areas within 18 inches of the floor.
• Glass Wall Installation and Repair Exterior and interior glass wall installation and partition walls with framed and frameless options, enabling privacy-level and aesthetic customization.
• Patio Rooms Patio enclosure conversion services in three styles: Accu-Fit, Adjusta-Fit, and aluminum enclosures, customizable with color, hardware, grids, and screens.
• Plastics (Lexan and Plexiglass) Installation Glass alternative installation using Lexan (polycarbonate) and Plexiglass (acrylic) in sheets up to 1/4 inch thick, offering UV resistance and impact resistance.
• Millwork and Window Trim Window millwork and trim installation in partnership with Harvey, including interior doors, trim boards, and interior/exterior molding.
• Commercial Glass Services Comprehensive commercial glass solutions including storefront doors, emergency repairs, safety glass, glass railings, glass walls, and sneeze guards for businesses, educational institutions, hospitality, healthcare, and municipal facilities.
• Storefront Door Installation and Replacement Custom storefront door design, installation, and replacement for commercial properties with options for material, glass type, security features, and accessibility features.
• 24/7 Emergency Glass Service Round-the-clock emergency commercial glass repair with board-up services, custom glass replacements, and minimal downtime to restore business security.
• Protective Barriers and Sneeze Guards Permanent and semi-permanent sneeze guards and protective barriers in glass, acrylic, or polycarbonate for offices, retail, and other commercial spaces.
• Commercial Door Glass Repair and Replacement Commercial door glass repair and replacement for storefronts and office entrances with options for clear, tempered, laminated, or tinted glass.

Quantifiable outcome

• Windshield repairs completed in approximately 45 minutes or less
• +2 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• NeighborlycoreStrategic or Co-development PartnerPortland Glass is a brand owned by Neighborly, one of the leading home services companies in the U.S. Portland Glass operates under Neighborly's Code of Values, shares the Done Right Promise, and is promoted within Neighborly's national network of 5,000+ locally owned and operated home service providers. The relationship provides Portland Glass with brand backing, cross-promotion via the Neighborly app, and operational standards.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Safelite Solutions: Safelite is the largest U.S. auto glass repair and replacement company, with a national mobile fleet and direct insurance-carrier partnerships. It is the primary direct competitor to Portland Glass in auto glass and ADAS calibration, serving the same consumer and insurance-driven demand.
• Novus Glass: Novus Glass is a national auto glass repair franchise network offering windshield repair and replacement with a focus on windshield repair-as-an-alternative. It directly competes with Portland Glass in auto glass with a similar franchise-driven model and insurance-referral channel.
• Glass Doctor: Glass Doctor is a Neighborly-owned franchise brand offering auto, residential, and commercial glass repair and replacement nationwide. It is a sister brand under the same Neighborly umbrella and competes head-to-head with Portland Glass, particularly in overlapping residential and commercial service categories.

Broad incumbents

• Renewal by Andersen: Renewal by Andersen is a national replacement window and door franchise specializing in premium composite windows. It overlaps with Portland Glass's residential window and door replacement offering, targeting similar homeowners in the Northeast.
• Window World: Window World is the largest U.S. window replacement franchise, with a national footprint focused on vinyl replacement windows. It is comparable to Portland Glass's residential window installation line, competing on similar homeowner demand and ENERGY STAR-rated products.
• Caliber Collision: Caliber Collision is the largest U.S. collision repair operator with thousands of locations and integrated auto glass services. As a broad incumbent in auto body and glass, it competes with Portland Glass for insurance-channel glass work and ADAS calibration jobs that follow collision claims.
• Crash Champions: Crash Champions is a large, multi-state collision repair platform that bundles body repair and auto glass services for insurance carriers. It competes with Portland Glass's commercial and insurance-channel auto glass work as a scaled, vertically integrated alternative.

Regional players

• Crystal Glass: Crystal Glass is a regional auto, residential, and commercial glass service company with branches in the Upper Midwest and Mountain West. It is comparable to Portland Glass in service mix and franchise-style regional operation, though it does not overlap geographically in the Northeast.
• Mr. Glass: Mr. Glass is a regional commercial and architectural glass installer serving the Mid-Atlantic. It is comparable to Portland Glass's commercial glass division for storefront, curtain wall, and architectural glazing projects, though it does not directly overlap in Portland Glass's core Northeast geography.
• Glass Enterprises: Glass Enterprises is a Mid-Atlantic commercial glass and glazing contractor serving developers and general contractors. It is comparable to Portland Glass's commercial glass division for storefront and architectural projects, operating in an adjacent but non-overlapping geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/portlandglass
• Facebookfacebook.com/portlandglass
• LinkedInlinkedin.com/company/portland-glass

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Portland Glass