What Quantrics Enterprises does

Quantrics Enterprises Inc. is a Philippines-based business process outsourcing (BPO) and customer experience (CX) solutions provider that operates as the offshore arm of NQX, the entity formed in April 2022 when Canadian firm Nordia acquired Quantrics. Founded in August 2016, the company operates three sites — San Mateo, Rizal (headquarters); Taytay, Rizal (digital hub housing the Global Technology Center inaugurated June 2024); and Naga, Camarines Sur — and employs 6,000–7,000+ staff handling more than 20 million customer interactions annually across 120+ call types for Canada's largest telecommunications, media, and technology company (Bell Canada). Its service portfolio spans three interconnected divisions: Operations (call-centre customer support, technical support, loyalty, sales, chat, fraud analysis), TeQh (web development, automation engineering, RPA via Blue Prism, QA, data science, DevOps, cybersecurity, and solutions architecture), and Corporate support functions, all delivered under long-term managed-services contracts routed through the NQX parent.

The company's revenue model is contract-based managed services, with pricing negotiated enterprise-wide and not publicly disclosed. Its go-to-market is entirely B2B and routed through NQX, meaning Quantrics holds no direct end-client sales capability; customer acquisition depends on the parent company's vendor relationship with Bell. The technology stack combines Blue Prism RPA, Agile/SAFe 6 certified methodologies, a proprietary WFH agent infrastructure developed during the March 2020 pandemic transition, and a Virtual Leadership Certification (VLC) Program launched in 2024 for remote-team management. Operations are reinforced by internally developed programs such as the Bell All-Stars recognition platform, which has celebrated nearly 1,800 winners since 2022. No venture or private equity funding rounds are disclosed, and no AI/ML proprietary capabilities are documented in the source material — the technology posture centers on automation tooling (RPA), agile delivery, and remote-work infrastructure rather than AI-native products.

Name

Quantrics Enterprises

Legal name

Quantrics Enterprises, Inc.

Website

https://www.quantrics.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Quantrics Enterprises is a Philippines-based BPO and customer experience (CX) outsourcing provider operating three sites with 7,000+ staff, delivering contact-centre, technical support, and IT services to Canada's largest telco (Bell) through its NQX parent company.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Technology, Software & IT Services (FSABACAJ)

Keywords

• Business process outsourcing
• Customer experience services
• Contact center operations
• Offshore IT services
• Shared services support

Headquarters

HQ city

Cainta

HQ country

Philippines

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO/CX Outsourcing Services: Quantrics provides customer experience (CX) and contact centre outsourcing services to Canada's leading telco, media, and tech company. The company handles customer interactions (over 20 million annually across 120+ call types) through its Philippine operations. Revenue is contract-based, derived from service fees under a long-term BPO contract with the parent company (NQX/Bell).

Go-to-market motion2 records

Distribution channels1 record

Marketing channels10 records

Core offering

Quantrics Enterprises provides business process outsourcing (BPO) and customer experience (CX) services from the Philippines, handling over 20 million customer interactions annually across more than 120 call types. The company operates contact center functions (customer support, technical support, sales, chat, loyalty, fraud analysis) along with a TeQh technology division (web development, automation, QA, data science, DevOps, cybersecurity) primarily for Canada's largest telco, media, and tech company (Bell) through its NQX parent.

Product overview

Quantrics Enterprises operates as a unified BPO and CX solutions provider organized around its flagship NQX brand. The company offers three interconnected service divisions: TeQh (technology and IT services), Operations (BPO/call center services), and Corporate Roles (internal support functions). Key programs include the Bell All Stars (BAS) Events employee recognition initiative and the recently launched Virtual Leadership Certification (VLC) Program. The company primarily serves Canada's largest telco, media, and tech company, delivering over 20 million customer interactions annually through its Philippine-based workforce across three sites.

Differentiator

Problem solved

Functional benefit

Products and services

• NQX (Customer Experience Brand) Primary customer experience (CX) and digital solutions brand combining Nordia's Canadian expertise with Quantrics' Philippine operations, delivering contact centre outsourcing and digital solutions handling over 20 million customer interactions annually across 120+ call types.
• Customer Experience (CX) Services

Quantifiable outcome

• Over 20 million customer interactions handled annually across more than 120 different call types
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Center for Integrated STEM Education, Inc. (CISTEM)coreStrategic or Co-development Partner · 28 August 2024Quantrics partnered with CISTEM, a Unilab Foundation spin-off, to advance STEM education in the Philippines. The partnership was formalized via MOA signing on August 28, 2024, at Quantrics' Taytay site. Quantrics was named a Platinum Sponsor for the CISTEM STEM Student Expo 2024. The collaboration includes panel discussions on robotics and automation, with Quantrics' Engr. Randel Fajardo (Blue Prism RPA Developer) participating alongside experts from the Philippine Space Agency and C&E Adaptive Learning Solutions.
• NordiacoreStrategic or Co-development Partner · 1 April 2022In April 2022, Quantrics was acquired by Nordia, a Canadian company. The acquisition led to the formation of NQX — a global leader in customer experience combining over three decades of Nordia's expertise with Quantrics' Philippine operations. Following the acquisition, 70% of employees returned to the office. NQX leverages over 10,000 employees across Canada and the Philippines.
• Cebu PacificminorOthersCebu Pacific facilitated the swift transportation of Q Cares disaster relief donations (500+ care packages containing clothing, cleaning supplies, toiletries, Q blankets, and mosquito nets) to Naga, Camarines Sur following #KristinePH flooding in October 2024. Candice Iyog (Chief Marketing & Customer Experience Officer) and Bonita Hopolito (Group Director for Cargo Commercial) coordinated the logistics support.

Scale indicators7 records

Recent moves12 records

Expansion highlights4 records

Direct peers

• IBEX Global: Outsourced CX and BPO provider with substantial Philippines operations; comparable business model serving telco, media, and tech enterprise clients.
• Nordia (parent): Quantrics' Canadian parent and counterparty in the NQX formation; provides onshore Canada CX and is the integrated counterpart to Quantrics' offshore delivery.
• Concentrix: Global BPO/CX leader with major Philippines operations; directly comparable in contact center outsourcing for telco and tech enterprises, competing for the same enterprise offshore CX contracts.
• Teleperformance: One of the largest global CX/BPO providers with significant Philippine delivery; direct competitor for outsourced voice and digital CX engagements with telco and tech clients.
• TTEC (TeleTech): Global CX and digital customer experience provider with Philippine operations; directly comparable in CX outsourcing, customer support, and digital IT services for enterprise clients.
• TaskUs: Philippines-headquartered digital CX and BPO provider serving tech and telecom clients; direct peer in customer support, trust & safety, and digital-first outsourcing.
• Alorica: Major US-headquartered CX/BPO provider with extensive Philippine delivery; direct peer in customer support, technical support, and digital CX for telco/media clients.
• Foundever (formerly Sitel): Global CX outsourcing provider with Philippines delivery centers; directly comparable in contact center and digital CX services for telecom and technology enterprise clients.

Broad incumbents

• Infosys BPM: Large global IT services and BPO incumbent offering CX, IT, and digital services; broad incumbent competing for similar enterprise contracts though with a much wider portfolio.
• WNS Global Services: Global BPM provider with strong CX and analytics practices; broader incumbent serving similar enterprise verticals including telco, with comparable offshore delivery capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NQXPhilippines
• LinkedInlinkedin.com/company/nqxphilippines
• Instagraminstagram.com/nqxphilippines
• TikToktiktok.com/@nqxphilippines
• Xx.com/quantricsph

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quantrics Enterprises