Nordia
NQX (formerly Nordia) is a privately held Canadian contact center outsourcing and customer experience provider headquartered in Laval, Quebec, delivering managed CX operations, digital transformation, and consulting services to mid-to-large enterprises across ten industry verticals using a Human + AI delivery model.
- Company typePrivate
- Founded1999
- HeadquartersLaval, Canada
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Nordia does
NQX (previously operating as Nordia) is a privately held contact center outsourcing and customer experience provider headquartered in Laval, Quebec. The company operates three integrated service lines: NQX Contact Center (end-to-end outsourcing of customer operations), NQX Digital (modernization of contact center environments through cloud platforms, automation, analytics, and AI-enabled capabilities), and NQX Consulting (strategy, structuring, and architecture of CX delivery). NQX positions itself around a 'Human + AI' model that explicitly retains human judgment and empathy as central rather than displaced by automation.
NQX serves mid-to-large enterprises across ten named verticals: Airlines, Banking and Financial Services, Beauty and Cosmetics, Energy and Utilities, Fundraising, Government, Lottery and Gaming, Retail, Roadside Assistance, and Telecommunications. The company is self-described as Canada's largest contact center partner and is recognized among the Top 300 companies in Quebec. It maintains a wholly owned Philippines operating entity (NQX Philippines) supporting nearshore/offshore delivery, while its primary market is Canada with a sales-led, consultative enterprise GTM motion using dedicated phone lines and 'Talk to CX Expert' CTAs. Revenue is generated through managed-services outsourcing contracts and professional-services engagements for transformation and consulting work, with no publicly disclosed pricing tiers; no revenue, headcount, or funding figures are disclosed in the input data.
Nordia firmographics
Firmographics- Name
- Nordia
- Legal name
- NQX
- Website
- https://en.nordia.ca
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- NQX (formerly Nordia) is a privately held Canadian contact center outsourcing and customer experience provider headquartered in Laval, Quebec, delivering managed CX operations, digital transformation, and consulting services to mid-to-large enterprises across ten industry verticals using a Human + AI delivery model.
- Ownership category
- akta.pro rank
Nordia industry classification
Industry- Product category
- Contact Center Outsourcing / Customer Experience Services
- NAICS
- Telephone Call Centers (56142), Other Scientific and Technical Consulting Services (54169)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)
Keywords
Where Nordia is headquartered
LocationHeadquarters
- HQ city
- Laval
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Nordia business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Contact Center Outsourcing Services: End-to-end management of contact center operations as an extension of the client's team, aligning people, processes, and technology to meet performance, quality, and cost objectives.
- Digital Transformation Services: Modernization of contact center environments through cloud platforms, automation, analytics, and AI integration.
- Strategic Consulting: Defining and architecting contact center experience strategies, delivered as professional consulting engagements.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Nordia product offering
Product offeringCore offering
NQX provides end-to-end contact center outsourcing (managing front-line customer interactions as an extension of the client's team), digital transformation services (integrating cloud platforms, automation, analytics, and AI-enabled capabilities into contact center environments), and strategic consulting (defining and architecting CX strategies). Services are delivered across ten industry verticals, combining human judgment and empathy with AI-augmented technology at scale.
Product overview
NQX operates as a unified contact center solutions provider with three integrated service lines: NQX Contact Center (outsourcing), NQX Digital (digital transformation), and NQX Consulting (strategy). The three offerings work together to provide end-to-end customer experience solutions, from strategic design through operational delivery and digital modernization.
Differentiator
Problem solved
Functional benefit
Brands
- NQX Contact Center: Contact center outsourcing services managing end-to-end contact center operations combining front-line customer interactions with operational backbone.
- NQX Digital
- NQX Consulting
Products and services
- NQX Contact Center End-to-end contact center outsourcing service that manages front-line customer interactions and the operational backbone required to deliver consistent, high-quality experiences at scale. Operates as an extension of the client's team, aligning people, processes, and technology to meet performance, quality, and cost objectives.
- NQX Digital
- NQX Consulting
Companies that use Nordia
Customer profileSegments10 records
Ideal customer profiles4 records
Nordia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Nordia partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights4 records
Nordia competitors and assessment
Company assessmentBroad incumbents
- Deloitte Digital: Part of Deloitte's consulting practice focused on digital customer experience strategy, design, and transformation - overlaps with NQX Consulting for CX strategy engagements.
- Cognizant: Global IT services and consulting firm with significant CX/digital experience practice - comparable digital transformation and customer operations services offerings.
- Accenture: Global management consulting and digital transformation giant operating in adjacent CX consulting, AI services, and customer operations design - competes with NQX Consulting and NQX Digital at the enterprise level.
- IBM Consulting: Enterprise consulting arm of IBM offering customer experience transformation, AI-enabled services (watsonx), and cloud migration - competes for large enterprise digital transformation mandates.
Direct peers
- Foundever (formerly Sitel Group): Global CX/BPO provider offering customer management, digital transformation, and AI-enabled services across verticals including telecom, financial services, and retail - direct competitor in mid-to-large enterprise segment.
- StarTek: Smaller-scale CX/BPO peer offering omnichannel customer management, digital solutions, and consulting services; comparable service-line structure to NQX at a similar growth-stage scale.
- Teleperformance: World's largest contact center outsourcer offering multilingual customer experience management, AI-augmented services, and digital transformation - competes directly with NQX for enterprise CX contracts.
- TELUS International (now TELUS Digital): Canadian-headquartered CX/digital customer experience outsourcing peer with major Philippines delivery footprint - the most direct comparability to NQX given shared Canadian base, nearshore/offshore model, and similar enterprise B2B sales motion.
- Concentrix: Global CX/BPO leader with omnichannel contact center services, digital transformation, and consulting offerings - directly overlaps NQX's three-line service model across multiple verticals.
- TTEC Holdings: Customer experience technology and services company combining contact center outsourcing with digital customer engagement platforms; comparable B2B enterprise motion and AI-augmented positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key highlights6 records
Customer concentration
Nordia social profiles
Digital presenceNordia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nordia leadership team
Management profileNumber of profiles
Profiles1 record
Nordia subsidiaries and ownership
Company hierarchySubsidiaries1 record
Nordia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nordia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nordia
What does Nordia do?
NQX provides end-to-end contact center outsourcing (managing front-line customer interactions as an extension of the client's team), digital transformation services (integrating cloud platforms, automation, analytics, and AI-enabled capabilities into contact center environments), and strategic consulting (defining and architecting CX strategies). Services are delivered across ten industry verticals, combining human judgment and empathy with AI-augmented technology at scale.
Is Nordia a public or private company?
Nordia is a private company. It is classified as unknown and is currently operating.
When was Nordia founded?
Nordia was founded in 1999. It employs 5,001 to 10,000 people.
Where is Nordia based?
Nordia is headquartered in Laval, Canada, in the North America region.
How does Nordia make money?
Three revenue lines are on record. Contact Center Outsourcing Services are the primary driver. The others are digital Transformation Services and strategic Consulting.
Who are Nordia's main competitors?
Broad incumbents on record are Deloitte Digital, Cognizant, Accenture and IBM Consulting. Direct peers are Foundever (formerly Sitel Group), StarTek, Teleperformance, TELUS International (now TELUS Digital), Concentrix and TTEC Holdings.
Does Nordia have an API?
No public API is recorded for Nordia.
What industry is Nordia in?
Nordia's product category is Contact Center Outsourcing / Customer Experience Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 56142 and its SIC code is 8742.