Whitlock
Whitlock Infrastructure Solutions is a US-based IT operations management firm delivering enterprise service management, analytics, automation, and 24/7 managed support through partnerships with vendors including Freshworks, Dynatrace, Splunk, Keyfactor, and UiPath, serving enterprise and government clients.
- Company typePrivate
- Founded2003
- HeadquartersDurham, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Whitlock does
Whitlock Infrastructure Solutions (WhitlockIS) is a US-based IT operations management consulting and managed services firm founded in 2003, originally in Durham, North Carolina, and currently operating primarily from Maumee, Ohio with additional offices in Flint, Freeland, and Holland, Michigan. The company plans, designs, deploys, manages, and supports enterprise IT operations through four core solution areas: Enterprise Service Management, Analytics, Operational Compliance, and Automation. Service delivery is anchored by the proprietary ValueFirst methodology (a trademarked Align-Focus-Enable-Realize framework) and is reinforced by managed service offerings FirstCall (US-based 24/7/365 IT support) and TotalCare (subscription-based consulting), alongside ValueAccelerator rapid-deployment bundles for APM, infrastructure, platform, and web monitoring use cases.
The company's underlying technology stack is partner-led rather than proprietary: Whitlock acts as an official solution partner for Freshworks (Freshservice ITSM), Dynatrace (observability and AIOps), Splunk (IT operations analytics), UiPath (RPA automation), Keyfactor (PKI and certificate management), OpenText (enterprise information management), and Device42 (automated discovery and CMDB). AI and machine learning are applied within its Analytics solution to mine operational data, but core AI capabilities are sourced through partner platforms rather than developed in-house. The firm serves enterprise organizations and government, education, and non-profit customers across energy, manufacturing, healthcare, aerospace and defense, financial services, and technology verticals.
Whitlock generates revenue from three streams: IT consulting and professional services, managed services (FirstCall and TotalCare subscriptions), and software resale/licensing through its vendor partnerships. Go-to-market combines direct enterprise field sales with a channel-led model that depends on co-marketing and reseller relationships with its software vendors. Pricing is quote-based and tailored to scope, with multi-year contracts. In February 2026, the company was acquired by Virtual Technologies Group (VTG), a private equity-backed IT, security, and cloud services firm, with backing from Jacmel Partners and financing from Brightwood Capital Advisors, integrating Whitlock into a broader managed IT and cybersecurity platform serving federal government and commercial enterprise customers.
Whitlock firmographics
Firmographics- Name
- Whitlock
- Legal name
- Whitlock Infrastructure Solutions
- Website
- https://whitlockis.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Whitlock Infrastructure Solutions is a US-based IT operations management firm delivering enterprise service management, analytics, automation, and 24/7 managed support through partnerships with vendors including Freshworks, Dynatrace, Splunk, Keyfactor, and UiPath, serving enterprise and government clients.
- Ownership category
- akta.pro rank
Whitlock industry classification
Industry- Product category
- IT Operations Management Consulting
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), Incident Response, On-Call & Operational Readiness (BPAEAKAL)
Keywords
Where Whitlock is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Whitlock business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Consulting Services: Professional consulting services for IT operations management implementations, including planning, design, deployment, and ongoing optimization.
- Managed Services: Ongoing managed services including FirstCall (24/7/365 US-based IT support) and TotalCare subscription-based consulting for continuous operational support.
- Software Resale and Licensing: Software resale through strategic partnerships with leading software providers including OpenText, Freshworks/Device42, Dynatrace, and Keyfactor.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on service scope |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Whitlock product offering
Product offeringCore offering
Whitlock Infrastructure Solutions is an IT consulting and managed services firm that delivers enterprise IT operations management through IT service management, analytics, operational compliance, and automation. It implements and supports partner software platforms (Freshworks Freshservice, Dynatrace, Splunk, UiPath, Keyfactor, OpenText, Device42) and wraps them with its proprietary ValueFirst methodology, FirstCall 24/7/365 US-based support, and TotalCare subscription-based consulting.
Product overview
Whitlock Infrastructure Solutions is a software solutions and IT services firm specializing in enterprise IT operations management. The company's portfolio centers on Enterprise Service Management as the core offering, supported by Analytics (leveraging AI/ML for operational insights), Operational Compliance, and Automation capabilities. Whitlock delivers its services through professional services engagements guided by its proprietary ValueFirst methodology, with managed service offerings including FirstCall (24/7/365 US-based IT support) and TotalCare (subscription-based consulting). The company also offers ValueAccelerator rapid deployment bundles for specific monitoring use cases including APM, infrastructure, platform, and web monitoring. Whitlock operates primarily as an implementation and consulting partner, distributing software through strategic partnerships with vendors including Freshworks (Freshservice ITSM), Dynatrace (observability and AIOps), Splunk (IT operations analytics), Keyfactor (PKI/certificate management), UiPath (RPA automation), OpenText (enterprise information management), and Device42 (automated discovery/CMDB). The company was acquired by Virtual Technologies Group (VTG) in February 2026.
Differentiator
Problem solved
Functional benefit
Brands
- ValueFirst: A proprietary methodology and approach that ensures IT initiatives are aligned and prioritized with business objectives and linked to measurable business value. ValueFirst involves clearly defining goals, identifying required capabilities, enabling consumers, and realizing specific value outcomes.
- FirstCall
- TotalCare
Products and services
- Enterprise Service Management IT service management solution enabling enterprise IT organizations to go beyond tickets and use data to create gains in service availability, quality, and user satisfaction. Built on partner platforms including Freshworks Freshservice and delivered through Whitlock's consulting and managed services.
- Analytics Analytics service that collects, manages, and mines operational data using AI and machine learning to drive new insights for IT operations optimization. Delivered as part of Whitlock's enterprise IT operations management portfolio.
- Operational Compliance Operational compliance service that provides assurance that IT services are compliant with industry, regulatory, and corporate policies for enterprise customers.
- Automation Automation service that identifies, prioritizes, and pursues automation of previously manual procedures using best-in-class partner technologies including UiPath and Dynatrace for enterprise IT customers.
- FirstCall US-based 24/7/365 IT support service delivering immediate, knowledgeable support and continuous monitoring for enterprise customers' IT operations.
- TotalCare Subscription-based consulting service providing ongoing advisory, implementation support, and managed services for customers' IT operations initiatives and security requirements.
- ValueAccelerator Rapid time-to-value deployment bundles for specific monitoring use cases, including ValueAccelerator-APM (application performance monitoring), ValueAccelerator-Platform (infrastructure/cloud/Kubernetes monitoring), ValueAccelerator-INFRA (infrastructure monitoring), and ValueAccelerator-WEB (web monitoring and optimization).
- Professional Services Professional services for enterprise IT operations including planning, design, deployment, management, and ongoing support, delivered in conjunction with Whitlock's partner platforms including Freshworks, Dynatrace, Splunk, UiPath, Keyfactor, OpenText, and Device42.
Quantifiable outcome
- Decreased cost of IT Service Management for merged financial institutions through automation and asset discovery
- +1 more outcomes
Companies that use Whitlock
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles3 records
Whitlock technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability2 records
Feature3 records
Whitlock partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- Virtual Technologies Group (VTG)coreVTG acquired Whitlock Infrastructure Solutions in February 2026. The acquisition combines Whitlock's specialized IT consulting and managed services with VTG's managed IT infrastructure and cybersecurity offerings. The combined platform delivers comprehensive end-to-end managed IT and cybersecurity solutions to government agencies, education organizations, non-profits, and enterprise customers across diverse sectors.
- KeyfactorcoreWhitlock signed partnership agreement with Keyfactor, the identity-first security solution for modern enterprises. The partnership delivers industry-leading solutions for automated end-to-end certificate management, combining Whitlock's in-depth expertise in operations with Keyfactor's industry-leading PKI solutions.
- DynatracecoreWhitlock signed agreement with Dynatrace (NYSE: DT) to bring AI-powered technology and real-world experience together to help joint customers achieve IT and digital transformation goals. The partnership combines Whitlock's operations expertise with Dynatrace's innovative technology including hybrid and multicloud observability, continuous runtime application security, and advanced AIOps.
- Freshworks Inc.coreWhitlock signed partnership agreement with Freshworks (NASDAQ: FRSH) to bring Freshservice ITSM platform to businesses in North America. Whitlock serves as official Freshworks solution partner for Freshservice, leveraging Freshworks' advanced solution technology and extensive real-world experience to ensure customers achieve ITSM objectives on time and within budget.
- OpenTextmajorStrategic partnership for delivering enterprise software solutions including IT operations management and enterprise content management.
- Device42majorPartnership for automated discovery capabilities complementing Freshworks ITSM solutions. Freshworks' acquisition of Device42 highlights the importance of ITAM demands for enterprise customers.
- SplunkmajorPartnership for IT operations solutions including IT Service Intelligence, application performance monitoring, and infrastructure monitoring using Splunk's data platform.
- UiPathmajorAuthorized partner for UiPath automation solutions including Automation Hub, helping enterprises discover and manage automation opportunities.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Whitlock competitors and assessment
Company assessmentDirect peers
- SHI International: Large privately-held IT solutions provider and systems integrator that combines software resale, professional services, and managed services across enterprise vendors. Closely mirrors Whitlock's partner-led, IT operations-focused go-to-market, but at significantly greater scale.
- Connection: Enterprise IT solutions and services company that resells software, hardware, and cloud alongside professional and managed services. Comparable vendor-resale + services mix and enterprise customer focus make it a direct analog to Whitlock's model.
- Converge Technology Solutions: North American IT solutions and services provider combining software resale, managed services, and advanced analytics practices. Comparable vendor-resale + managed services model and enterprise customer focus make it a relevant direct peer to Whitlock.
Broad incumbents
- CDW: Large public IT solutions provider offering hardware, software, and integrated services to enterprise, government, education, and healthcare. Overlaps with Whitlock's IT operations and managed services portfolio at substantially greater breadth and scale.
- Insight Enterprises: Global IT solutions and services company providing hardware, software, and services including intelligent workplace, cloud, and data center transformation. Comparable to Whitlock's enterprise IT operations practice but operates at much larger scale across geographies.
- Presidio: Digital transformation and IT solutions provider covering cloud, security, collaboration, and managed services. Comparable to Whitlock's enterprise IT operations and managed services focus, with deeper multi-cloud and security capabilities.
- Computacenter: UK-headquartered IT infrastructure and services provider with strong enterprise and public sector presence in Europe and North America. Comparable to Whitlock's enterprise IT operations, vendor resale, and managed services model, but at much larger international scale.
- Optiv: Cyber-focused solutions integrator delivering advisory, implementation, and managed security services. Comparable to Whitlock through its Keyfactor-driven security/PKI practice and managed services motion, but concentrated on cybersecurity.
- Kyndryl: Large managed IT infrastructure services provider spun out of IBM, serving enterprise customers globally with managed infrastructure, observability, and operations services. Comparable at the IT operations management layer where Whitlock competes, though at vastly greater scale and breadth.
- Slalom: Consulting firm delivering technology, business, and cloud transformation services with strong enterprise IT modernization practice. Comparable to Whitlock's enterprise IT services consulting work, especially in ITSM and cloud transformation engagements.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Whitlock social profiles
Digital presenceWhitlock financial estimates
Financial estimateRevenue estimate
Valuation estimate
Whitlock leadership team
Management profileNumber of profiles
Profiles4 records
Whitlock funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Whitlock M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Whitlock
What does Whitlock do?
Whitlock Infrastructure Solutions is an IT consulting and managed services firm that delivers enterprise IT operations management through IT service management, analytics, operational compliance, and automation. It implements and supports partner software platforms (Freshworks Freshservice, Dynatrace, Splunk, UiPath, Keyfactor, OpenText, Device42) and wraps them with its proprietary ValueFirst methodology, FirstCall 24/7/365 US-based support, and TotalCare subscription-based consulting.
Is Whitlock a public or private company?
Whitlock is a private company. It is classified as private equity controlled and is currently acquired.
When was Whitlock founded?
Whitlock was founded in 2003. It employs 11 to 50 people.
Where is Whitlock based?
Whitlock is headquartered in Durham, United States, in the North America region.
How does Whitlock make money?
Three revenue lines are on record. IT Consulting Services are the primary driver. The others are managed Services and software Resale and Licensing.
Who are Whitlock's main competitors?
Direct peers on record are SHI International, Connection and Converge Technology Solutions. Broad incumbents are CDW, Insight Enterprises, Presidio, Computacenter, Optiv, Kyndryl and Slalom.
Does Whitlock have an API?
No public API is recorded for Whitlock.
What industry is Whitlock in?
Whitlock's product category is IT Operations Management Consulting. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAKAO, Managed DevOps / Platform Operations (Run & Operate). Its NAICS code is 54151 and its SIC code is 7370.