Whitlock

What Whitlock does

Whitlock Infrastructure Solutions (WhitlockIS) is a US-based IT operations management consulting and managed services firm founded in 2003, originally in Durham, North Carolina, and currently operating primarily from Maumee, Ohio with additional offices in Flint, Freeland, and Holland, Michigan. The company plans, designs, deploys, manages, and supports enterprise IT operations through four core solution areas: Enterprise Service Management, Analytics, Operational Compliance, and Automation. Service delivery is anchored by the proprietary ValueFirst methodology (a trademarked Align-Focus-Enable-Realize framework) and is reinforced by managed service offerings FirstCall (US-based 24/7/365 IT support) and TotalCare (subscription-based consulting), alongside ValueAccelerator rapid-deployment bundles for APM, infrastructure, platform, and web monitoring use cases.

The company's underlying technology stack is partner-led rather than proprietary: Whitlock acts as an official solution partner for Freshworks (Freshservice ITSM), Dynatrace (observability and AIOps), Splunk (IT operations analytics), UiPath (RPA automation), Keyfactor (PKI and certificate management), OpenText (enterprise information management), and Device42 (automated discovery and CMDB). AI and machine learning are applied within its Analytics solution to mine operational data, but core AI capabilities are sourced through partner platforms rather than developed in-house. The firm serves enterprise organizations and government, education, and non-profit customers across energy, manufacturing, healthcare, aerospace and defense, financial services, and technology verticals.

Whitlock generates revenue from three streams: IT consulting and professional services, managed services (FirstCall and TotalCare subscriptions), and software resale/licensing through its vendor partnerships. Go-to-market combines direct enterprise field sales with a channel-led model that depends on co-marketing and reseller relationships with its software vendors. Pricing is quote-based and tailored to scope, with multi-year contracts. In February 2026, the company was acquired by Virtual Technologies Group (VTG), a private equity-backed IT, security, and cloud services firm, with backing from Jacmel Partners and financing from Brightwood Capital Advisors, integrating Whitlock into a broader managed IT and cybersecurity platform serving federal government and commercial enterprise customers.

Name

Whitlock

Legal name

Whitlock Infrastructure Solutions

Website

https://whitlockis.com

Company type

Private

Founded year

2003

Operating status

Acquired

Headcount range

11–50 employees

Short description

Whitlock Infrastructure Solutions is a US-based IT operations management firm delivering enterprise service management, analytics, automation, and 24/7 managed support through partnerships with vendors including Freshworks, Dynatrace, Splunk, Keyfactor, and UiPath, serving enterprise and government clients.

Ownership category

akta.pro rank

Product category

IT Operations Management Consulting

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), Incident Response, On-Call & Operational Readiness (BPAEAKAL)

Keywords

• IT operations management
• IT service management
• IT infrastructure consulting
• Managed IT services
• IT automation services

Headquarters

HQ city

Durham

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting Services: Professional consulting services for IT operations management implementations, including planning, design, deployment, and ongoing optimization.
2. Managed Services: Ongoing managed services including FirstCall (24/7/365 US-based IT support) and TotalCare subscription-based consulting for continuous operational support.
3. Software Resale and Licensing: Software resale through strategic partnerships with leading software providers including OpenText, Freshworks/Device42, Dynatrace, and Keyfactor.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Whitlock Infrastructure Solutions is an IT consulting and managed services firm that delivers enterprise IT operations management through IT service management, analytics, operational compliance, and automation. It implements and supports partner software platforms (Freshworks Freshservice, Dynatrace, Splunk, UiPath, Keyfactor, OpenText, Device42) and wraps them with its proprietary ValueFirst methodology, FirstCall 24/7/365 US-based support, and TotalCare subscription-based consulting.

Product overview

Whitlock Infrastructure Solutions is a software solutions and IT services firm specializing in enterprise IT operations management. The company's portfolio centers on Enterprise Service Management as the core offering, supported by Analytics (leveraging AI/ML for operational insights), Operational Compliance, and Automation capabilities. Whitlock delivers its services through professional services engagements guided by its proprietary ValueFirst methodology, with managed service offerings including FirstCall (24/7/365 US-based IT support) and TotalCare (subscription-based consulting). The company also offers ValueAccelerator rapid deployment bundles for specific monitoring use cases including APM, infrastructure, platform, and web monitoring. Whitlock operates primarily as an implementation and consulting partner, distributing software through strategic partnerships with vendors including Freshworks (Freshservice ITSM), Dynatrace (observability and AIOps), Splunk (IT operations analytics), Keyfactor (PKI/certificate management), UiPath (RPA automation), OpenText (enterprise information management), and Device42 (automated discovery/CMDB). The company was acquired by Virtual Technologies Group (VTG) in February 2026.

Differentiator

Problem solved

Functional benefit

Brands

• ValueFirst: A proprietary methodology and approach that ensures IT initiatives are aligned and prioritized with business objectives and linked to measurable business value. ValueFirst involves clearly defining goals, identifying required capabilities, enabling consumers, and realizing specific value outcomes.
• FirstCall
• TotalCare

Products and services

• Enterprise Service Management IT service management solution enabling enterprise IT organizations to go beyond tickets and use data to create gains in service availability, quality, and user satisfaction. Built on partner platforms including Freshworks Freshservice and delivered through Whitlock's consulting and managed services.
• Analytics Analytics service that collects, manages, and mines operational data using AI and machine learning to drive new insights for IT operations optimization. Delivered as part of Whitlock's enterprise IT operations management portfolio.
• Operational Compliance Operational compliance service that provides assurance that IT services are compliant with industry, regulatory, and corporate policies for enterprise customers.
• Automation Automation service that identifies, prioritizes, and pursues automation of previously manual procedures using best-in-class partner technologies including UiPath and Dynatrace for enterprise IT customers.
• FirstCall US-based 24/7/365 IT support service delivering immediate, knowledgeable support and continuous monitoring for enterprise customers' IT operations.
• TotalCare Subscription-based consulting service providing ongoing advisory, implementation support, and managed services for customers' IT operations initiatives and security requirements.
• ValueAccelerator Rapid time-to-value deployment bundles for specific monitoring use cases, including ValueAccelerator-APM (application performance monitoring), ValueAccelerator-Platform (infrastructure/cloud/Kubernetes monitoring), ValueAccelerator-INFRA (infrastructure monitoring), and ValueAccelerator-WEB (web monitoring and optimization).
• Professional Services Professional services for enterprise IT operations including planning, design, deployment, management, and ongoing support, delivered in conjunction with Whitlock's partner platforms including Freshworks, Dynatrace, Splunk, UiPath, Keyfactor, OpenText, and Device42.

Quantifiable outcome

• Decreased cost of IT Service Management for merged financial institutions through automation and asset discovery
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and major.

• Virtual Technologies Group (VTG)coreStrategic or Co-development Partner · 2 February 2026VTG acquired Whitlock Infrastructure Solutions in February 2026. The acquisition combines Whitlock's specialized IT consulting and managed services with VTG's managed IT infrastructure and cybersecurity offerings. The combined platform delivers comprehensive end-to-end managed IT and cybersecurity solutions to government agencies, education organizations, non-profits, and enterprise customers across diverse sectors.
• KeyfactorcoreTechnology or Integration · 19 April 2023Whitlock signed partnership agreement with Keyfactor, the identity-first security solution for modern enterprises. The partnership delivers industry-leading solutions for automated end-to-end certificate management, combining Whitlock's in-depth expertise in operations with Keyfactor's industry-leading PKI solutions.
• DynatracecoreTechnology or Integration · 10 March 2023Whitlock signed agreement with Dynatrace (NYSE: DT) to bring AI-powered technology and real-world experience together to help joint customers achieve IT and digital transformation goals. The partnership combines Whitlock's operations expertise with Dynatrace's innovative technology including hybrid and multicloud observability, continuous runtime application security, and advanced AIOps.
• Freshworks Inc.coreTechnology or Integration · 13 January 2023Whitlock signed partnership agreement with Freshworks (NASDAQ: FRSH) to bring Freshservice ITSM platform to businesses in North America. Whitlock serves as official Freshworks solution partner for Freshservice, leveraging Freshworks' advanced solution technology and extensive real-world experience to ensure customers achieve ITSM objectives on time and within budget.
• OpenTextmajorTechnology or IntegrationStrategic partnership for delivering enterprise software solutions including IT operations management and enterprise content management.
• Device42majorTechnology or IntegrationPartnership for automated discovery capabilities complementing Freshworks ITSM solutions. Freshworks' acquisition of Device42 highlights the importance of ITAM demands for enterprise customers.
• SplunkmajorTechnology or IntegrationPartnership for IT operations solutions including IT Service Intelligence, application performance monitoring, and infrastructure monitoring using Splunk's data platform.
• UiPathmajorTechnology or IntegrationAuthorized partner for UiPath automation solutions including Automation Hub, helping enterprises discover and manage automation opportunities.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SHI International: Large privately-held IT solutions provider and systems integrator that combines software resale, professional services, and managed services across enterprise vendors. Closely mirrors Whitlock's partner-led, IT operations-focused go-to-market, but at significantly greater scale.
• Connection: Enterprise IT solutions and services company that resells software, hardware, and cloud alongside professional and managed services. Comparable vendor-resale + services mix and enterprise customer focus make it a direct analog to Whitlock's model.
• Converge Technology Solutions: North American IT solutions and services provider combining software resale, managed services, and advanced analytics practices. Comparable vendor-resale + managed services model and enterprise customer focus make it a relevant direct peer to Whitlock.

Broad incumbents

• CDW: Large public IT solutions provider offering hardware, software, and integrated services to enterprise, government, education, and healthcare. Overlaps with Whitlock's IT operations and managed services portfolio at substantially greater breadth and scale.
• Insight Enterprises: Global IT solutions and services company providing hardware, software, and services including intelligent workplace, cloud, and data center transformation. Comparable to Whitlock's enterprise IT operations practice but operates at much larger scale across geographies.
• Presidio: Digital transformation and IT solutions provider covering cloud, security, collaboration, and managed services. Comparable to Whitlock's enterprise IT operations and managed services focus, with deeper multi-cloud and security capabilities.
• Computacenter: UK-headquartered IT infrastructure and services provider with strong enterprise and public sector presence in Europe and North America. Comparable to Whitlock's enterprise IT operations, vendor resale, and managed services model, but at much larger international scale.
• Optiv: Cyber-focused solutions integrator delivering advisory, implementation, and managed security services. Comparable to Whitlock through its Keyfactor-driven security/PKI practice and managed services motion, but concentrated on cybersecurity.
• Kyndryl: Large managed IT infrastructure services provider spun out of IBM, serving enterprise customers globally with managed infrastructure, observability, and operations services. Comparable at the IT operations management layer where Whitlock competes, though at vastly greater scale and breadth.
• Slalom: Consulting firm delivering technology, business, and cloud transformation services with strong enterprise IT modernization practice. Comparable to Whitlock's enterprise IT services consulting work, especially in ITSM and cloud transformation engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/whitlockis
• Facebookfacebook.com/whitlockis

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Whitlock