Change & Innovation Agency

What Change & Innovation Agency does

Change & Innovation Agency (C!A) is a US-based consulting and SaaS firm that helps state and county health and human services (HHS) agencies modernize the delivery of safety-net programs. Founded in 2003 and operating as a wholly-owned subsidiary of Vimo, the company serves Medicaid, SNAP, child care, child welfare, child support, and unemployment insurance agencies through a combined delivery model of business process redesign consulting and purpose-built SaaS technology. Its product portfolio spans Medicaid Express (an eligibility platform that delivers determinations in under 30 minutes for up to 80% of applicants), Current (cloud-based work management for HHS operations), Insights Engine (data insights for accelerated eligibility and program integrity), ClearPath (workflow management for child protective services), SNAP Express, Child Care Exchange (CCX), Worker Assist, and AI-powered Virtual Agents and RPA modules.

C!A monetizes through professional services engagements for process redesign and implementation alongside recurring SaaS subscriptions for its technology suite, with multi-year contract structures typical of government procurement. Sales are predominantly direct to state and county agencies, supplemented by procurement vehicles including the U.S. General Services Administration (GSA) Schedule, NASPO Cloud Services, and California Multiple Award Schedule (CMAS Contract 4-20-03-0808A), which shorten and de-risk government buying cycles. Marketing is led by thought-leadership content, case studies, and industry conferences (including APHSA events and the Human Services Summit at Harvard).

The company reports active engagements across more than half of US states, with documented case studies in at least 13 jurisdictions (Alaska, Arizona, Connecticut, District of Columbia, Hawaii, Kansas, Nevada, New Mexico, Oklahoma, Rhode Island, South Carolina, Texas, and Washington). It positions itself around measurable operational outcomes — 40–130% more families served, 85% caseload reductions, 70% timeliness improvements, and 60–80% increases in same-day determinations — and draws on a team of former government employees as a core differentiator.

Name

Change & Innovation Agency

Legal name

Change & Innovation Agency

Website

https://changeagents.info

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Change & Innovation Agency delivers business process redesign consulting and SaaS technology to US state and county health and human services agencies, modernizing Medicaid, SNAP, child welfare, child care, and other safety-net programs.

Ownership category

akta.pro rank

Product category

Government Health & Human Services Software

NAICS

Management Consulting Services (54161), Software Publishers (513210)

SIC

Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)

akta.pro primary industry

Change Management & Transformation Consulting (BPAHAGAC)

akta.pro secondary industries

Organization Design & Change Management Consulting (BPAHACAD), Health Access & Social Care Innovations (Community Health, Telehealth for Underserved) (BPAGALAG), Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL)

Keywords

• Human services consulting
• Government SaaS solutions
• Medicaid eligibility platform
• Business process redesign
• Public sector technology

Headquarters

HQ city

Liberty

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Consulting Services: Business process redesign consulting services for government human services agencies, including assessment, strategy development, and implementation support to optimize staff capacity, efficiency, and service delivery.
2. SaaS Technology Solutions: Enterprise-grade SaaS products and modules for HHS agencies including Medicaid Express, Current, Insights Engine, ClearPath, and SNAP Express. Products are offered as evergreen SaaS solutions with continuous updates.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Change & Innovation Agency (C!A) sells enterprise-grade SaaS technology and business process redesign consulting to U.S. state and county health and human services agencies. Its purpose-built product suite — including Medicaid Express, Current, Insights Engine, ClearPath, SNAP Express, Child Care Exchange, and Worker Assist — automates eligibility, case management, and back-office workflows across Medicaid, SNAP, child welfare, child care, child support, and unemployment insurance programs. The company is part of the Vimo family of public health and human services solutions.

Product overview

Change & Innovation Agency (C!A) offers a comprehensive portfolio of technology solutions for health and human services (HHS) agencies, delivered as part of the Vimo family of innovative solutions. The portfolio consists of multiple SaaS products and modules: Medicaid Express (high-performance eligibility platform for Medicaid/CHIP), Insights Engine (data insights for accelerated eligibility decisions), Current (cloud-based work management), SNAP Express (SNAP processing), ClearPath (workflow management for child protective services), Child Care Exchange (early childhood data management), and Worker Assist (AI-powered policy retrieval). These products operate as a unified ecosystem enabling end-to-end automation, real-time visibility, and improved service delivery across safety-net programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Current™ Cloud-based work management solution that gives HHS agencies real-time visibility into their entire operation. Tracks work as it moves through the organization, identifies backlogs, and optimizes staff resources. Unites virtual and onsite workflows across disparate systems for secure, up-to-date oversight.
• Insights Engine™ Data insights solution that accelerates eligibility decisions while reducing costs and easing staff workloads. Enhances automated verifications using both traditional and modern data sources to support no-touch determinations, improve coverage continuity, and strengthen program integrity.
• Medicaid Express High-performance eligibility platform that simplifies complex Medicaid and CHIP workflows and ensures compliance with evolving regulations (including H.R. 1). Real-time automation delivers eligibility decisions in under 30 minutes for up to 80% of applicants, guiding consumers through application, eligibility, and plan selection.
• Child Care Exchange (CCX) Early childhood data management system with user-friendly portals and streamlined business processes connecting families, child care providers, agency administration, caseworkers, early childhood educators, sponsors, and other partners into a high-functioning child care ecosystem.
• SNAP Express SNAP processing solution delivering measurable improvements in staff productivity, client satisfaction, and overall agency outcomes through modern contact center services, AI-powered quality and capacity services, and scalable processing support. Designed to address backlogs, error rates, and increased oversight.
• ClearPath Workflow and workload management suite that gives child protective service agencies real-time visibility into open cases and each family's progress. Consolidates data from multiple systems, helps supervisors manage workloads, and tracks each family's journey from intake to safety decision.
• Business Process Redesign Consulting Professional consulting service that assesses, designs, and implements business process redesign for government human services agencies. Engagements focus on optimizing staff capacity, efficiency, and service delivery across Medicaid, SNAP, child welfare, child care, child support, and unemployment insurance programs.

Quantifiable outcome

• 40%–130% more families served at client agencies
• +9 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature10 records

Partnerships

One partnership is on record.

• VimocoreOthersVimo is the parent company of Change & Innovation Agency. C!A is part of the Vimo family of innovative solutions for public health and human services. Vimo provides enterprise-grade SaaS technology infrastructure and serves as the parent organization for C!A's government modernization work.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MAXIMUS: Largest pure-play government HHS services and technology vendor in the US, operating Medicaid eligibility, SNAP, child welfare, and unemployment programs for dozens of states. Most directly comparable to C!A in customer base, program mix, and consulting-plus-SaaS delivery model, though significantly larger in scale.
• Public Consulting Group (PCG): Boston-based consulting and technology firm focused exclusively on state and local health and human services agencies, with overlapping Medicaid, child welfare, and human services software offerings. Closely comparable in mission, customer segment, and mid-size scale.
• ICF International: Public consulting and digital services firm with a dedicated public sector HHS practice delivering modernization, eligibility, and human services technology. Comparable as a consulting-plus-tech vendor to state HHS agencies, with broader portfolio and deeper federal exposure.
• Fast Enterprises: Government software and services firm specializing in eligibility and tax systems for state agencies, with significant Medicaid and HHS engagements. Comparable SaaS-plus-implementation model targeting the same state procurement processes as C!A.

Broad incumbents

• Conduent: Major government services BPO with a long-standing HHS division providing eligibility, SNAP, child support, and case management solutions for states. Comparable customer base and program overlap, but operates as a large incumbent vendor across many state contracts.
• Optum (UnitedHealth Group): Largest healthcare technology and services vendor in the US, with significant state Medicaid technology and population health offerings. Comparable in HHS and Medicaid technology footprint, though much broader across payer and provider markets.
• CGI Federal: IT and consulting arm of CGI serving US state and federal government clients, including health and human services modernization programs. Comparable in state government IT consulting, though more diversified across defense, federal civilian, and commercial sectors.
• Accenture Federal Services: Federal and state government consulting arm of Accenture with large-scale HHS and Medicaid transformation engagements. Competes for the same large state modernization RFPs as C!A but with vastly greater scale and breadth.
• Deloitte Government & Public Services: Deloitte's government practice delivers large-scale HHS, Medicaid, and human services transformation work for states and federal agencies. Comparable as a top-tier consulting competitor but with global scale and broader service portfolio.
• NTT DATA State Government: Large IT services provider with a state government practice delivering Medicaid eligibility, child support, and HHS modernization solutions. Comparable in state HHS technology delivery, but with a much broader portfolio across health, insurance, and other sectors.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Change & Innovation Agency