What Liberty Resources does

Liberty Resources is a 501(c)(3) non-profit healthcare and social services organization founded in 1979 and headquartered in East Syracuse, New York. Operating under the "Wholehearted Health" consumer brand, the organization delivers integrated behavioral health, primary care, substance use treatment, disability services, early childhood programs (via its wholly-owned Liberty POST subsidiary), child and family services, crisis response, and housing support through 85 public health programs serving more than 18,000 individuals annually across New York State, Texas, and New Jersey.

The organization's care model is built on co-located, multidisciplinary teams that combine physical health, mental health, and substance use services within integrated health centers in Syracuse, Fulton, Rochester, and Oneida. Liberty Resources accepts Medicaid, Medicare, and a broad roster of commercial insurance plans (Aetna, Excellus, Empire BCBS, Fidelis, Molina, MVP, United Healthcare, Cigna, Humana, Tricare, WellCare) and operates a Sliding Fee Scale program that charges a nominal $10 fee for qualifying low-income patients. Differentiated credentials include NCQA Patient-Centered Medical Home recognition and a 10+ year Multisystemic Therapy (MST) Network Provider license. Technology infrastructure is conventional and light: a Medfusion patient portal, on-site pharmacy partnership with Genoa Healthcare, text-based appointment reminders, and an internal Business Intelligence division managing data warehouse functions. There is no disclosed AI/ML capability.

Revenue mechanics are anchored in fee-for-service billing across payer systems, supplemented by county and state government contracts for child welfare, juvenile justice, intellectual and developmental disability services (via OPWDD), housing programs, and grant funding. The organization is governed by a Board of Directors and transitioned leadership in 2025 when Kelli Harris, formerly CFO since 2018, succeeded long-tenured CEO Carl Coyle; Michael Madigan joined as the new CFO the same year.

Name

Liberty Resources

Legal name

Liberty Resources, Inc.

Website

https://liberty-resources.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Liberty Resources is a 501(c)(3) nonprofit delivering integrated behavioral health, primary care, disability, early childhood, crisis, and housing services through 85 programs across New York State, Texas, and New Jersey, serving 18,000+ individuals annually under the "Wholehearted Health" brand.

Ownership category

akta.pro rank

Product category

Community Behavioral Health and Human Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (624110), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Child Protection & Child Rights (BPAGABAG), Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Behavioral health services
• Primary care
• Disability services
• Early childhood services
• Crisis intervention

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Liberty Resources generates revenue through fee-for-service healthcare delivery including behavioral health services, primary care, substance use treatment, crisis services, disability services, and early childhood services. The organization accepts Medicaid, Medicare, and numerous commercial insurance plans (Aetna, Excellus BlueCross BlueShield, Empire BCBS, Fidelis, Molina, MVP, United Healthcare, Cigna, Humana, Tricare, WellCare).
2. Sliding Fee Scale Program: The organization offers a Sliding Fee Scale program for individuals with household income at or below 200% of federal poverty level. Clients who receive a full discount pay a nominal $10 charge per visit. This ensures care access regardless of ability to pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Liberty Resources is a 501(c)(3) nonprofit that operates 85 community-based programs delivering integrated behavioral health, primary care, disability services, early childhood services, child & family services, and crisis services to more than 18,000 individuals annually. Services are delivered through facility-based and community-based teams across New York State, Texas, and New Jersey, funded primarily through Medicaid/insurance reimbursements and government grants.

Product overview

Liberty Resources is a nonprofit healthcare organization offering a comprehensive portfolio of integrated healthcare and social services under the 'Wholehearted Health' brand. The organization operates a multi-service model centered on integrated health care that combines physical health, behavioral health, and substance use services, supplemented by crisis response, disability services, early childhood programs (via Liberty POST), child and family services, housing support, and care coordination. Services are delivered through outpatient clinics, residential programs, community-based settings, and telehealth platforms across New York State and Texas. The portfolio includes evidence-based programs such as Multisystemic Therapy, Peer Support services, and Patient-Centered Medical Home primary care. Financial assistance is available through a Sliding Fee Scale program.

Differentiator

Problem solved

Functional benefit

Products and services

• Behavioral Health Services

Quantifiable outcome

• Serving more than 18,000 individuals annually through 85 public health programs
• +3 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core, major and minor.

• Genoa Healthcare PharmacycoreTechnology or IntegrationGenoa Healthcare operates a full-service, on-site pharmacy at Liberty Resources' Integrated Health Center in Syracuse. Pharmacy staff work collaboratively with Liberty Resources' Behavioral Health Center and Primary Care, providing direct communication with providers, insurance assistance, medication management support, and convenient adherence packaging. The partnership enables patients to fill all medications on-site, saving multiple stops.
• AURORA of CNYcoreStrategic or Co-development PartnerPartnership with AURORA of CNY, Inc. to deliver vision and hearing loss services to people of all ages. AURORA provides advocacy and support to the visually impaired, blind, deaf, and hard of hearing, ensuring equal opportunity and well-being through access to medical care, education, and employment.
• Contact Community ServicesmajorStrategic or Co-development PartnerContact Community Services serves as the first point of contact for crisis calls in the region, triaging and relaying calls to Liberty Resources' Mobile Crisis Team. Crisis calls are fielded by Contact Community Services and assessed for appropriate level of response.
• Monroe County Department of Public HealthmajorStrategic or Co-development PartnerCollaborative partnership with Monroe County DPH to create the Emergency Response to Opioid Overdose program. DPH receives information on anyone who has suffered an overdose from Rochester Police and Sheriff's departments within 24 hours and informs the Recovery Support Navigator Team for immediate peer outreach and support.
• Office for People with Developmental Disabilities (OPWDD)coreChannel Partner/ Reseller/ DistributorOPWDD assists individuals with determining eligibility and enrollment in Self-Directed Services. Liberty Resources provides OPWDD-funded services including community habilitation, supervised residential, supported community living, and employment services for adults with intellectual and developmental disabilities.
• NY State of Health MarketplacemajorChannel Partner/ Reseller/ DistributorLiberty Resources refers patients to NY State of Health, The Official Health Plan Marketplace, for enrollment in Medicaid, CHPlus, Essential Plan, and Qualified Health Plans. Staff assist patients with insurance application and enrollment.
• County Departments of Social ServicescoreChannel Partner/ Reseller/ DistributorPartnership with county departments across multiple New York counties for referrals to foster care, kinship services, juvenile justice programs, and care coordination. Counties include Onondaga, Oswego, Madison, Cayuga, Cortland, Tioga, Tompkins, Ulster, Monroe, and others.
• Crouse HospitalminorStrategic or Co-development PartnerDr. Alann Weissman-Ward previously served as Medical Director for Commonwealth, an inpatient rehabilitation program part of Crouse Hospital Chemical Dependency Treatment Services. Several staff have professional backgrounds at Crouse Hospital.
• Syracuse UniversityminorStrategic or Co-development PartnerLiberty Resources serves as a training center of excellence for students at Syracuse University, including the School of Social Work. Laura Zaferakis serves as adjunct instructor in Syracuse University's School of Education.
• Upstate Medical UniversityminorStrategic or Co-development PartnerTraining center of excellence for students at Upstate Medical University. Several staff including Shikela Giles are graduates of SUNY Upstate Medical University. St. Joseph's Family Medicine Residency program affiliation for medical education facilitation.
• Help Restore Hope CentermajorStrategic or Co-development PartnerPartnership with Help Restore Hope Center for domestic violence and sexual assault survivor services in Madison and Chenango counties. Victim advocates available 24/7 to accompany survivors to medical care and law enforcement agencies.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Helio Health: Helio Health (formerly Syracuse Behavioral Healthcare) is a Central New York-based nonprofit providing integrated behavioral health, substance use treatment, and primary care services with multiple locations. Directly comparable to Liberty Resources in geography, service mix, payer mix, and target populations.
• AccessCNY: AccessCNY is a Syracuse-based nonprofit providing services to people with intellectual and developmental disabilities, behavioral health needs, and autism. Directly comparable in disability services, OPWDD contracting, and Central New York geographic focus.
• Centerstone: Centerstone is a large national nonprofit providing mental health, substance use, intellectual disability, and community-based services across multiple states. Comparable integrated whole-person care model, federal contracting (MST, Health Home), and payer mix, though at much larger scale and broader geographic reach than Liberty Resources.
• Farnham Family Services: Farnham Family Services is an Oswego, NY-based nonprofit offering outpatient behavioral health, substance use treatment, and prevention services in Central New York. Comparable in size, service model, and regional footprint, with overlapping county contracts and Medicaid payer mix.
• Human Technologies: Human Technologies is a Utica/Central NY nonprofit providing employment services, disability supports, and community living programs. Comparable in OPWDD-funded disability services and Central New York operating region, with overlapping employer and county referral networks.
• Family Services of Rochester: Family Services of Rochester is a regional nonprofit providing behavioral health, housing, child and family services in the Rochester/Finger Lakes region. Comparable in integrated service mix, MST and evidence-based program delivery, and Monroe County footprint that overlaps with Liberty Resources' Rochester operations.

Regional players

• Conifer Park: Conifer Park is a Central and Upstate New York substance use disorder treatment provider with residential and outpatient programs. Comparable in geographic region and substance use treatment focus, though more narrowly focused on addiction services than Liberty Resources' full integrated care model.

Others

• Coordinated Care Services Inc. (CCSI): CCSI is a Rochester-based nonprofit providing training, consulting, and managed care support to behavioral health and human services organizations in New York. Comparable ecosystem participant that supports similar provider organizations, including through Health Home and value-based care initiatives that affect Liberty Resources' operations.

Broad incumbents

• Catholic Charities of Onondaga County: Catholic Charities of Onondaga County is a large regional social services nonprofit providing case management, housing, refugee services, and behavioral health in Central New York. Overlaps with Liberty Resources on housing, child welfare, and community-based social services, but with a broader faith-based social services portfolio.
• St. Camillus Health and Rehabilitation Center: St. Camillus is a Syracuse-based integrated health and human services nonprofit offering skilled nursing, rehabilitation, and residential services. Comparable as a Central New York health and human services incumbent, though more focused on facility-based care than Liberty Resources' community-based integrated model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LibertyResourc1

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liberty Resources