D&B The Facility Group

What D&B The Facility Group does

D&B The Facility Group is a privately held Dutch multi-service facility management provider headquartered in Amstelveen, operating exclusively in the G5 Dutch cities (Amsterdam, Rotterdam, The Hague, Utrecht, Eindhoven). Founded in 1992 as a student driver service, the company has evolved into a bundled soft-services platform covering six disciplines: hospitality/reception, security, cleaning, facility management, corporate catering, and mobility. It serves approximately 1,000-1,200+ employees across more than 1,000 enterprise-scale engagements with high-end corporate offices and premium real estate, including clients such as WTC Amsterdam (125,000 m², nine towers), ASML, Samsung Netherlands, TotalEnergies, Danone, SABIC, Schiphol, CBRE, Bouwinvest, and Valley Amsterdam.

The company's product architecture integrates on-site general managers (one per client location) with proprietary or co-developed technology, including a Tork Vision Cleaning sensor deployment (partnership with Essity since 2016, reported as the largest sensored office installation in Benelux, achieving a 91% reduction in unnecessary dispenser openings), cleaning robotics handling up to 90% of routine office floor vacuuming, and The Remote Host — a holographic receptionist solution (developed with Belgium's Teleportel, launched July 2024) enabling a single remote host to serve up to six locations. White-label concept development (We Canteen operating 23 corporate restaurants, Loaf, Follo, and custom brands such as SeoulMates, Totally Us, Blue, and The Makers tailored per client identity) extends beyond service delivery into consulting-driven space activation.

D&B's business model is direct enterprise sales with multi-year, quote-based bundled contracts priced per location and service scope; no public pricing or list rates exist. Commercial motion is field-based, supported by a dedicated new business function (e.g., Manager New Business Anouk ter Meulen, Commercial Director/Cofounder Sander Bon ascending to CCO). The company self-reports approximately 15% annual revenue growth and a customer retention rate above 95% (vs. an industry average of 80-85%), with new revenue generated through cross-selling across the six service lines, white-label concepting engagements, and an emerging facility design advisory service that engages upstream with developers, architects, and property owners on BREEAM/WELL certifications and building plinth activation. Ownership is private under D&B Holding B.V. with no disclosed institutional or PE backing.

Name

D&B The Facility Group

Legal name

D&B Holding B.V.

Website

https://db.nl

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

D&B The Facility Group is a Dutch multi-service facility management provider bundling hospitality, security, cleaning, catering, mobility, and facility management under one on-site general manager, serving high-end corporates and premium real estate exclusively in the Netherlands' G5 cities.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Facilities Support Services (56121), Food Service Contractors (722310), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340), Operators Of Nonresidential Buildings (6512)

akta.pro primary industry

Workplace Experience & Front-of-House Services (BPABAAAC)

akta.pro secondary industries

Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD), Reception, Front Desk & Visitor Management (IMAIALAB), Space & Occupancy Services (Move/Add/Change, Seating, Wayfinding) (IMAIALAF)

Keywords

• Integrated facility management
• Corporate hospitality services
• Professional cleaning services
• Office catering solutions
• Commercial security services

Headquarters

HQ city

Amstelveen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Integrated Multi-Service Facility Contracts: D&B provides bundled facility management services (hospitality, security, cleaning, catering, mobility, facility management) under single contracts to corporate and real estate clients. Revenue is generated through service contracts that bundle multiple disciplines under one agreement, enabling cross-selling, operational synergy, and a single point of contact for clients. The company has grown approximately 15% annually.
2. Facility Design & Consultancy: D&B advises developers, architects, and property owners from early design stages on space layout, material selection, operational costs, and BREEAM/WELL certifications. This includes design-and-build style contributions to building plinth activation and community concepts.
3. White Label Catering Concepts: Custom catering concepts (We Canteen, Loaf, Follo) operated under client branding in corporate restaurants and foodcourts. We Canteen operates 23 corporate restaurants in high-end offices, with fresh preparation on location by resident chefs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

D&B The Facility Group provides bundled multi-service facility management to corporate offices and high-end real estate in the Netherlands, delivering hospitality reception, security, cleaning, catering, mobility, and facility management under a single contract with a dedicated on-site general manager. The company differentiates through white-label concepts (We Canteen, Loaf, Follo), early-stage facility design advisory, and proprietary innovations including The Remote Host holographic reception and sensor-driven cleaning.

Product overview

D&B The Facility Group is a multi-service facility management provider offering an integrated portfolio of six core services: The Hospitality Hosts (reception and hospitality), The Security Hosts (security services), The Cleaning Hosts (professional cleaning with sensor technology), Facility Management, Company Catering (operated through the We Canteen, Loaf, and Follo brands), and Mobility Services. The company differentiates through four strategic solutions: Multi Service (single-point integrated delivery), Community Management (tenant engagement), Branding & Concepting (white-label concept development), and Facility Design (early-stage advisory). A notable innovation is The Remote Host, a holographic remote reception solution. The portfolio targets high-end corporate offices and real estate in G5 cities, with services designed to create 'office experiences' that enhance employee well-being and property value.

Differentiator

Problem solved

Functional benefit

Brands

• We Canteen: Corporate catering brand offering restaurant-quality lunch experiences with chefs preparing dishes on location, operating 23 company restaurants in high-end offices primarily in the Randstad region.
• Loaf
• Follo
• The Remote Host

Products and services

• The Hospitality Hosts Reception and hospitality services delivering front-of-house guest experience, visitor management, and concierge services for corporate offices and high-end real estate.
• The Security Hosts Security services combining traditional access control and surveillance with a hospitality-focused approach to safety and guest management.
• The Cleaning Hosts Professional cleaning services incorporating data-driven approaches using Tork Vision sensor technology and robotic equipment for optimized cleaning schedules and quality control.
• Facility Management Comprehensive facility management providing a single point of contact for all soft services, with dedicated site managers as client contacts and integration of multiple service disciplines.
• Company Catering (We Canteen) Corporate catering brand operating 23 company restaurants in high-end offices, featuring on-location preparation by chefs, international cuisine, and restaurant-quality dining experience.
• Mobility Services Transportation and mobility solutions including driver services and expanded mobility management for corporate clients.
• Multi Service Integrated multi-service approach delivering all soft services from a single point of contact, enabling streamlined service delivery and operational efficiency for corporate clients.
• Community Management Building community engagement within office environments, activating building plinths, and creating spaces that serve as gathering points for tenants throughout the day.
• Branding & Concepting White-label concept development creating bespoke service concepts that seamlessly fit client property and identity (e.g., SeoulMates for Samsung, Totally Us for TotalEnergies, The Makers for Kadans Science Partner, Blue for Danone).
• Facility Design Advisory service engaging early in the building development process to optimize spatial layout, functionality, sustainability certifications (BREEAM, WELL), and overall office performance from design through operations.
• The Remote Host Remote reception solution using holographic projection technology (via Teleportel partnership) that enables one receptionist to serve up to six locations simultaneously, featuring 3D life-size display with direct eye contact and natural sound, and integration with access control, badges, and visitor management.
• Loaf Barista and coffee concept integrated with reception services, where baristas both prepare coffee and receive office visitors.
• Follo Convenience-focused catering concept positioned between Loaf and We Canteen, offering speed, service, and a shorter menu with nutritional information for each product.

Quantifiable outcome

• 91% reduction in unnecessary dispenser openings through data-driven cleaning at WTC Amsterdam
• +5 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Tork (Essity)coreStrategic or Co-development Partner · 1 January 2016D&B and Tork (Essity) have collaborated since 2016 on data-driven cleaning at WTC Amsterdam, deploying Tork Vision Cleaning sensor technology. This partnership has evolved over ten years to become the largest sensored office building in Benelux, enabling usage-based cleaning schedules that reduced unnecessary dispenser openings by 91%. The collaboration includes joint presentations at industry events like Interclean 2026.
• GrovekocoreStrategic or Co-development PartnerGroveko, a Dutch wholesaler of cleaning supplies, partners with D&B on sustainable cleaning innovation. The partnership focuses on providing D&B's Cleaning Hosts with premium materials including sensor technology, bamboo-based paper products (QR-coded for traceability), and cleaning robots. Groveko shares D&B's focus on innovation, transparency, efficiency, and experience.
• TeleportelcoreTechnology or IntegrationD&B partnered with Teleportel (Buggenhout, Belgium) to develop The Remote Host, a holographic receptionist solution. Teleportel provided the technical foundation that met D&B's specific requirements for true eye contact, audio from the mouth position, comfortable workspace for the remote host, and integration with building systems (badges, access control, visitor management). The solution was piloted at D&B's own office before commercial rollout.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Securitas: Global security services firm with growing integrated facility services offering. Comparable in the security service line of D&B's multi-service bundle and in serving enterprise and real estate clients, though D&B differentiates with a hospitality-led front-of-house approach.

Broad incumbents

• Compass Group: UK-listed global contract food services and support services major. Comparable in contract catering at corporate sites (directly competitive with We Canteen, Loaf, and Follo) but operates as a broad incumbent across many segments and geographies rather than a premium Dutch specialist.
• Cushman & Wakefield: Global commercial real estate services firm. Comparable as a strategic partner and indirect competitor to D&B's real estate owner and developer relationships; also a current D&B client for managed office locations, illustrating the overlap in the high-end office ecosystem.
• Jones Lang LaSalle (JLL): Global real estate services and investment management firm with a facilities management arm. Comparable in serving high-end corporate occupiers and property owners, but JLL operates as a broad incumbent with real estate brokerage and capital markets alongside FM.

Direct peers

• ISS A/S: Global Danish integrated facility services provider offering cleaning, security, catering, and workplace solutions. Closely comparable to D&B's multi-service IFM model, though at much larger scale and across many geographies rather than concentrated in a single premium domestic market.
• Sodexo: French global IFM and food services company. Comparable in bundling facility management with on-site food services for corporate and real estate clients, and in pursuing a premium positioning versus pure cost-leadership.
• Vebego: Large Dutch family-owned facility services group operating cleaning, security, hospitality, and care services in the Netherlands and Europe. Most direct domestic peer in scale and market, though broader and less concentrated on the high-end office segment.
• Atalian: European multi-service facility services group with strong presence in the Netherlands. Comparable bundled soft-services model across cleaning, security, and reception, though Atalian competes primarily on scale and cost rather than premium hospitality positioning.
• CSU Total Care: Major Dutch cleaning and integrated facility services provider owned by the Vebego family. Comparable to D&B in core cleaning and multi-service delivery in the Dutch market, with significant overlap in client base.

Others

• Teleportel: Belgian technology partner that co-developed The Remote Host holographic reception solution with D&B. Relevant as an enabling technology partner rather than a competitor, but useful as a comparable for any PE thesis on the Remote Host commercialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

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• Xx.com/DBTheFacilityGr

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about D&B The Facility Group