Teleportel

What Teleportel does

Teleportel Europe N.V. is a privately held Belgian company, founded in 2001 and headquartered in Buggenhout (with a Brussels corporate registration), that builds and sells intelligent reception technology combining hardware kiosks, AI-driven virtual reception, and live video communication. The company's core platform is the Teleportel Reception Suite, structured around a "Reception Value Chain" framework of 54 modular building blocks and millions of lines of proprietary code, which underpins three core product lines: Digital Reception (automated self-service visitor workflows), Virtual Reception (an AI-powered Human Avatar using the Frontyx assistant), and Reception over Distance (encrypted P2P live video with a remote human receptionist). Teleportel holds granted patents on its Holographical Reality 3D display and on the Aligned Eye-Contact video format, and offers 2D kiosks, 3D holographic desks, agent workstations, and a cloud management platform with APIs integrating to Microsoft 365, Azure AD/Entra ID, Google Workspace, ADFS, and access control systems.

The company serves enterprise and government buyers across security services, facilities management, telecom, automotive, banking, healthcare, airports, hotels, self-storage, and law enforcement, with hundreds of systems shipped to more than 30 countries across five continents. Named reference customers include Securitas, G4S, Proximus, D'Ieteren, Facilicom, ISS, Gemeente Gent, and Politiezone CARMA (a Belgian police precinct running virtual 3D holographic complaint desks). Revenue is generated through a mix of hardware sales (kiosks and peripherals), SaaS/cloud subscriptions with private dedicated server options, project-based custom-built solutions (typically multi-year contracts with guaranteed ROI), managed maintenance and SLA-based support, and integration/professional services. Pricing is quote-based and not publicly disclosed, with a free DIY Reception over Distance trial offered as a self-serve entry point.

The go-to-market combines direct enterprise field sales in EMEA (from Belgium HQ) and the USA (Plano, TX and Englewood, OH offices) with an indirect channel partner model — RedyRef serves as the exclusive North American partner for 2D kiosk delivery, installation, and support, while Regal Research acts as manufacturing partner and shareholder. Marketing is driven by an interactive SaaS Matrix configurator, a 3,500+ sq ft demo facility in Belgium, video content, partner enablement resources, and consultation-led selling. The company holds GDPR compliance certification, supports EU Accessibility Act compliance via the Omnibus Kiosk, and operates as a privately held firm with no disclosed institutional funding rounds.

Name

Teleportel

Legal name

Teleportel Europe N.V.

Website

https://teleportel.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Teleportel is a privately held Belgian company, founded in 2001, that builds AI-enabled video reception kiosks and cloud software for enterprise, government, banking, healthcare, and law-enforcement buyers across more than 30 countries, with patented 3D holographic display technology and a channel-led go-to-market via RedyRef in North America.

Ownership category

akta.pro rank

Product category

Video Reception Technology

NAICS

Telephone Apparatus Manufacturing (33421)

SIC

Services-Computer Integrated Systems Design (7373), Computer Terminals (3575)

akta.pro primary industry

Reception, Front Desk & Visitor Management (IMAIALAB)

akta.pro secondary industries

Front Desk & Reception Services (BPABAEAA), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Video reception kiosks
• Visitor management systems
• Holographic display technology
• Self-service kiosks
• Remote receptionist software

Headquarters

HQ city

Buggenhout

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware (Kiosks): Sale of reception kiosk hardware including 2D and 3D models, Agent Workstations, and peripheral devices (QR readers, passport scanners, badge printers, eID readers). Custom-built to customer specifications with modular peripheral options.
2. Software (SaaS/Cloud): Cloud-based software subscription for reception management, visitor management, AI reception, reporting, and administration. Includes private dedicated server options with white-label capability for enterprise customers.
3. Custom-Built Solutions: Tailor-made reception solutions combining hardware and software, built after in-depth operational and technical analysis. Offered at fixed prices with guaranteed ROI. Project-based professional services.
4. Maintenance and Support Services: Zero response time service for malfunctions, remote diagnostics, and ongoing technical support for contract customers. SLA-based support offerings.
5. Integration Services: Custom API integrations with CRM, ERP, access control, calendars, and other business systems. Consulting and implementation services for connecting Teleportel systems with existing IT infrastructure.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Teleportel designs, manufactures and operates a video reception platform that combines self-built hardware — including standard 2D and patented 3D holographic reception kiosks, plus agent workstations — with cloud-based Reception Suite software and the Frontyx AI receptionist to deliver remote, branded visitor management and reception automation for multi-site organizations in sectors such as banking, government, airports and healthcare.

Product overview

Teleportel offers an intelligent reception technology platform combining Digital Reception (automated self-service), Virtual Reception (AI-powered Human Avatar), and Reception over Distance (live video with remote receptionist). The Teleportel Reception Suite and TeleportelSuite SaaS Matrix form the core platforms, built on the Reception Value Chain framework with 54 modular building blocks. The product portfolio includes 2D Kiosks (Standard, Advanced, Medium/Full Height, Indoor, Outdoor), 3D Kolographical Reality Desk, Agent Workstations, and Cloud Software. Key modules include Smart Visitor Welcome Experience, AI Reception Automation (Frontyx), Live Video Reception, Secure Visitor Management, Multi-Site Reception Management, System Integrations, Pre-Registration, Registration, and The Manager for reporting. The company also provides the EU Accessibility Act-compliant Omnibus Kiosk and industry-specific solutions for airports, banking, healthcare, retail, government, and law enforcement.

Differentiator

Problem solved

Functional benefit

Brands

• Frontyx: AI assistant platform used within the Teleportel AI Reception Automation solution.

Products and services

• Reception Suite Cloud-based video reception platform that connects remote receptionists with lobby kiosks and visitor management workflows; sold to multi-site enterprises, banks, government agencies, airports and healthcare organizations.
• 2D Video Reception Kiosks Self-manufactured 2D video reception kiosks placed in lobbies to enable remote-receptionist visitor check-in for multi-site organizations.
• 3D Holographic Reception Kiosks (Holographical Reality) Patented 3D holographic reception kiosks that project a life-size image of a remote receptionist for visitor check-in; positioned as the premium hardware differentiator versus standard 2D kiosks.
• Agent Workstations Hardware workstations used by remote reception agents to handle visitor interactions, check-ins and routing across multiple kiosk locations from a centralized point.
• Frontyx AI Reception Automation AI-powered autonomous receptionist that automates lobby check-in and visitor routing, offered as an add-on capability to the Reception Suite platform.
• Cloud Software (SaaS Matrix) Subscription-based cloud software layer delivered via the SaaS matrix that underpins Reception Suite, Frontyx and related reception capabilities, generating recurring subscription revenue.

Quantifiable outcome

• Reception costs reduced by up to 70%
• +3 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• RedyRefcoreChannel Partner/ Reseller/ DistributorRedyRef is Teleportel's exclusive partner for delivery, installation, maintenance and support of 2D Kiosks in the USA and Canada. RedyRef is a 100-year-old US-based enclosure and kiosk manufacturer headquartered in the US with 325+ employees including 10 design engineers, 300,000+ sq ft of manufacturing space across 4 facilities, and ISO 9001:2015 certification. RedyRef operates as a full-service kiosk manufacturer offering custom-build capabilities alongside standard display units.
• Regal ResearchcoreOEM/ Whitelabel/ Licensing PartnerRegal Research serves as Teleportel's manufacturing partner and shareholder. They provide standard display units of the highest international standard, manufacturing products across 22,000 square meters of environmentally controlled manufacturing space with a seasoned workforce of 200 employees.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Envoy: Envoy is a leading visitor management platform serving offices and multi-site enterprises with digital check-in, badge printing, host notifications, and access control integration. It competes directly with Teleportel's Smart Visitor Welcome Experience and Secure Visitor Management offerings, though it is more software/mobile-led and less kiosk-hardware-centric.
• Sine Group: Sine provides visitor management, contractor compliance, and access control software for multi-site enterprises, governments, and facilities. It directly competes with Teleportel's visitor registration, badge printing, and pre-registration modules with a mobile-first, SaaS-led approach.
• Reception AI: Reception AI offers an AI-powered virtual receptionist with voice assistance, visitor routing, and live escalation, closely mirroring Teleportel's AI Reception Automation (Frontyx) and Reception over Distance products. Both target enterprise and multi-site offices seeking to replace or augment staffed reception desks.
• Verkada: Verkada provides cloud-managed physical security including video security, access control, and visitor management as part of an integrated platform. It competes with Teleportel in enterprise visitor management and access control integration, with a broader security portfolio rather than a reception-specialist focus.
• Proxyclick: Proxyclick (now part of Salto) is a visitor management platform for enterprises with digital sign-in, health screening, and watchlist features. It directly competes with Teleportel's secure visitor management and multi-site reception capabilities for enterprise, government, and corporate HQs.
• iLobby: iLobby offers enterprise visitor management with self-service kiosks, badge printing, and access control integration. It is highly comparable to Teleportel's 2D kiosk line and Secure Visitor Management, serving similar enterprise, manufacturing, and facility management customers.
• 22Miles: 22Miles provides interactive kiosks, digital signage, and wayfinding solutions for airports, healthcare, hospitality, and enterprise lobbies. Its hardware and software kiosk portfolio overlaps with Teleportel's 2D and 3D kiosk products, particularly in airports, hotels, and corporate environments.

Broad incumbents

• Genetec: Genetec offers unified security operations including access control, video management, and visitor management for enterprise and government. It competes with Teleportel's Secure Visitor Management and access control integration, but as part of a much broader physical security platform.
• HID Global: HID Global provides identity and access management hardware/software including badge printing, eID/passport verification, and visitor management. Its identity verification capabilities overlap with Teleportel's eID/passport workflows, but it operates across a much larger identity and security portfolio.

Emerging players

• Poly (HP Poly): Poly (now part of HP) provides professional video conferencing hardware and software for meeting rooms, including video bars, speakerphones, and room systems. Its video collaboration hardware and Agent Workstation-style setups partially overlap with Teleportel's video reception and agent workstation offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/teleportel-europe-n-v-
• TikToktiktok.com/@teleportel_
• Xx.com/Teleportel
• Facebookfacebook.com/Teleportel-Europe-408838169518227

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teleportel