Derdack

What Derdack does

Derdack GmbH, founded in 1999 and headquartered in Potsdam, Germany, is a privately held software vendor specializing in targeted alert notification and incident response workflows for enterprise IT, industrial, and critical infrastructure environments. The company operates two core products: Enterprise Alert, an on-premises and hybrid-cloud notification and incident response system that combines mobile alert notifications with real-time tracking, drag-and-drop on-call duty scheduling, ChatOps collaboration, conference bridging, and anywhere incident remediation via a mobile app; and SIGNL4, a cloud-based SaaS mobile alerting application launched in September 2017 targeting operational teams and field service scenarios.

The platform's technical core consists of intelligent bidirectional connectors to leading ITSM and operations management systems (ServiceNow since 2015, BMC Remedy and Truesight, Microsoft SCOM, HPE OMi, IBM Tivoli, Micro Focus Operations Bridge Manager, Microsoft Teams, Slack, Paessler PRTG) plus a REST webhook and 2-way REST API for custom integrations. Derdack holds OPC Foundation membership (since 2008) and offers deep industrial/OT integration for manufacturing and energy use cases. The company is GDPR-compliant and ships both on-prem and Azure VM deployment options, with a Cloud Bridge component enabling hybrid connectivity.

Derdack generates revenue primarily through subscription and perpetual licensing of Enterprise Alert (quote-based enterprise sales with a 14-day free trial) and per-seat/usage SaaS subscriptions for SIGNL4, complemented by professional services for implementation and integration. Distribution combines direct enterprise sales with strategic technology partner ecosystems (Microsoft Silver ISV, Micro Focus Platinum, BMC ISV, IBM Business Partner, Paessler Uptime Alliance) and marketplace listings on ServiceNow Store, BMC Marketplace, and Microsoft Pinpoint. The customer base spans large enterprises across banking, pharmaceutical, transportation, manufacturing, energy, government, and education in EMEA and North America, with named references including Boehringer Ingelheim, CBR Fashion, Canadian Pacific, Frost Bank, Debeka, Berlin Brandenburg Airport, Aquafin, and Indiana University. The company operates from Potsdam (HQ), Glen Allen, Virginia (US), and Bern, Switzerland (wholly-owned subsidiary Derdack Schweiz AG, established June 2021), and remains founder-led by Group CEO Matthes Derdack with no disclosed external funding.

Name

Derdack

Legal name

Derdack GmbH

Website

https://derdack.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Derdack is a privately held German software vendor founded in 1999 that provides Enterprise Alert (on-prem/hybrid) and SIGNL4 (cloud SaaS) mobile alert notification and incident response software to enterprise IT, manufacturing, banking, transportation, and critical infrastructure customers across EMEA and North America.

Ownership category

akta.pro rank

Headquarters

HQ city

Potsdam

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Alert Software Licenses and Subscriptions: Enterprise Alert is sold as on-premises and hybrid cloud notification software with license fees. The product supports on-prem deployments and Azure VM deployments, suggesting a perpetual license or subscription model.
2. SIGNL4 SaaS Subscription: SIGNL4 is a cloud-based mobile alerting app offered as SaaS with per-seat or usage-based pricing model.
3. Professional Services and Implementation: Implementation, integration, and consulting services likely complement software licensing, as evidenced by partner ecosystem and complex enterprise deployments.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

Derdack develops and sells Enterprise Alert, an on-premises and hybrid cloud notification and incident response system that delivers targeted mobile alerts, real-time tracking and escalation, drag-and-drop on-call scheduling, ChatOps collaboration with conference bridging, and anywhere mobile incident remediation. Its companion product, SIGNL4, is a cloud-based SaaS mobile alerting application for operational teams, providing push, SMS and voice call notifications with acknowledgement and tracking. Both products integrate with leading IT monitoring, ITSM and industrial systems to ensure critical events reach the right on-call personnel.

Product overview

Derdack offers a product portfolio consisting of two core products: Enterprise Alert (on-premises/hybrid cloud notification and incident response software) and SIGNL4 (cloud-based SaaS mobile alerting app). Enterprise Alert combines mobile alert notifications with real-time tracking and escalations, drag-and-drop on-call duty scheduling, anywhere ad-hoc collaboration via ChatOps and conference bridging, and mobile incident remediation capabilities. SIGNL4 serves as a standalone cloud complement for field service teams. Both products share common integrations with monitoring systems (SCOM, HPE OMi, ServiceNow, BMC) and support multiple notification channels including push, SMS, and voice calls. The portfolio supports on-premises, cloud, and hybrid deployment models.

Differentiator

Problem solved

Functional benefit

Brands

• Enterprise Alert®: Flagship on-premises and hybrid cloud notification and incident response system for enterprise IT alerting
• SIGNL4®

Products and services

• Enterprise Alert Enterprise Alert is the flagship on-premises and hybrid cloud notification and incident response system sold to enterprise IT operations, managed service providers, banks, manufacturers, energy/utility operators and critical infrastructure organizations. It combines mobile alert notifications with real-time tracking and escalations, drag-and-drop on-call duty and shift scheduling, anywhere ad-hoc collaboration via ChatOps and conference bridging, and genuine anywhere incident remediation with a mobile app. It integrates with IT monitoring, ITSM and industrial systems and is sold via direct enterprise sales with quote-based subscription pricing and a 14-day free trial.
• SIGNL4 SIGNL4 is a cloud-based SaaS mobile alerting and incident response application sold to operational teams, field service crews, IT managed service providers and mid-market buyers. It delivers reliable alerting via mobile push, SMS and voice calls with real-time acknowledgement, status tracking and on-call duty scheduling. SIGNL4 is positioned as a standalone cloud complement to Enterprise Alert and offers self-service trial signup.

Quantifiable outcome

• 10x faster incident response
• +7 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and established.

• BMC SoftwarecoreTechnology or Integration · 1 January 2020BMC ISV Partner since 2020. Derdack listed in BMC Marketplace. Enterprise Alert offers intelligent 2-way connectors for BMC Remedy and BMC Truesight that enable transparent bidirectional data synchronization and incident management.
• Micro FocuscoreTechnology or Integration · 1 January 2017Micro Focus Platinum Partner since 2017. Micro Focus is a global software company with 40 years of experience providing enterprise software solutions including Operations Bridge (formerly HPE OBM/Opsware). Partnership enables Derdack to integrate with Micro Focus monitoring and operations management tools.
• ServiceNowcoreTechnology or Integration · 1 January 2015Enterprise Alert officially certified as ServiceNow Certified Integration since January 2015. Meets all requirements for interoperability, security and performance. Integration available in ServiceNow Store. Supports 2-way synchronization with ServiceNow incidents.
• OPC FoundationestablishedTechnology or Integration · 1 January 2008OPC Foundation member since 2008. OPC Foundation is dedicated to ensuring interoperability in automation through creating and maintaining open specifications for standardized communication of process data, alarm and event protocols.
• IBMestablishedTechnology or Integration · 1 January 2006IBM Business Partner since 2006, marketing Enterprise Alert as a complement to IBM Tivoli products for IT operations management.
• MicrosoftcoreTechnology or IntegrationLong-standing Microsoft Partner with Silver competency in Independent Software Vendor (ISV). Extensive experience with Microsoft technologies including System Center Operations Manager (SCOM), Operations Management Suite, and Azure. Derdack demonstrates proficiency through employee training, certifications, and successful customer references. Listed on Microsoft Pinpoint.
• PaesslerestablishedTechnology or IntegrationPaessler Uptime Alliance Partner. PRTG monitoring and Derdack solutions integrate easily to combine comprehensive monitoring with reliable alerting. Derdack provides additional alerting options like phone calls and on-call scheduling for PRTG users.

Scale indicators10 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• PagerDuty: Publicly listed SaaS leader in incident response, on-call management, and AIOps for enterprise IT and DevOps teams. Closest direct competitor to Derdack's Enterprise Alert and SIGNL4, with comparable alerting, escalation, and mobile on-call functionality but at much larger scale and with embedded AIOps.
• Opsgenie (Atlassian): Atlassian-owned alerting and on-call management product, now part of Jira Service Management. Directly competes with Derdack Enterprise Alert for ITSM-integrated alerting and benefits from Atlassian's broader ITSM/ALM ecosystem.
• Splunk On-Call (formerly VictorOps): Splunk's incident response and alerting product (acquired VictorOps), offering on-call scheduling, alerting, and observability-integrated incident workflows. Competes with Derdack's hybrid deployment model, particularly in DevOps and SRE-led enterprises.
• xMatters: Incident response and on-call management platform with strong ITSM and DevOps tool integrations. Direct peer to Derdack Enterprise Alert across alerting, escalation, and chat-based collaboration features.
• Moogsoft: AIOps-focused incident detection and response vendor targeting enterprise IT operations. Comparable to Derdack in incident alerting and collaboration, with stronger positioning in AI-driven noise reduction and correlation.

Broad incumbents

• ServiceNow ITSM: Dominant enterprise ITSM suite with native incident, event, and on-call management. While Derdack is a certified ServiceNow integration partner, ServiceNow's expanding native alerting capabilities represent both a distribution channel and a competitive threat.
• BMC Helix ITSM / Remedy: Enterprise ITSM platform (BMC Remedy/Helix) with intelligent 2-way connector integration to Derdack. Overlaps with Derdack's incident management use cases as part of a much broader ITSM and operations management portfolio.
• IBM Tivoli / Instana: Long-standing IBM IT operations management portfolio (Tivoli Monitoring, Netcool, Instana). Derdack has been an IBM Business Partner since 2006 marketing Enterprise Alert as a complement, but IBM's native offerings are adjacent competitors for the same enterprise wallet.
• Microsoft SCOM / Azure Monitor: Native Microsoft enterprise monitoring and alerting platforms with which Derdack maintains a plug-and-play integration. Represents both a partnership and a baseline competitor for Windows-centric enterprise IT shops.

Emerging players

• Everbridge: Critical event management and mass notification platform with overlap to Derdack's incident communication use cases, particularly for healthcare, transport, and government enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Derdack
• YouTubeyoutube.com/user/DERDACK
• Facebookfacebook.com/1088536194
• LinkedInlinkedin.com/company/derdack-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Derdack