NexRep, LLC
NexRep is a US-based BPO provider operating a virtual contact center marketplace that connects enterprise and mid-market clients with home-based independent contractor agents for customer care, inbound sales, and outbound sales across healthcare, retail, travel, insurance, and energy verticals.
- Company typePrivate
- Founded2009
- HeadquartersPortland, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What NexRep, LLC does
NexRep, LLC is a US-based business process outsourcing (BPO) provider founded in 2009 and headquartered in Portland, Maine, operating a fully virtual contact center model. The company connects enterprise and mid-market clients with a network of US-based independent contractor agents distributed across 31+ states, delivering customer care, inbound sales, and outbound sales services. Its core platform is the NexRep Marketplace, a proprietary system that combines an AI-powered sourcing engine for identifying high-performing agents, an agile hourly workforce management (WFM) process for rapid demand flexing, and a suite of tools, certifications, and knowledge artifacts that enable omnichannel (phone and chat) customer engagement from home-based agents dedicated to a single client. NexRep reports documented performance advantages versus brick-and-mortar incumbents, including 60% service level gains, 42% CSAT improvements, 30-40% customer care cost reductions, and weather-driven resilience such as maintaining 100% staffing during Winter Storm Jonas while a brick-and-mortar competitor lost 70% of agents.
NexRep serves five verticalized industry segments — Healthcare (HIPAA-compliant patient engagement, centralized scheduling, telehealth), Retail & Ecommerce (inbound sales, save-the-sale, seasonal surge handling), Travel & Hospitality (reservations, loyalty, technical support), Insurance (open enrollment, FNOL, claims), and Energy & Utilities (billing, registration, weather-driven ramps) — with a healthcare platform certified for HIPAA and PHI handling. Named or case-study customers include Rothy's, an unnamed online food delivery client, an unnamed online travel booking client, and unspecified retail and ecommerce clients; agent contractor compensation is reported in the $15-$25+/hour range.
The business model is managed-services BPO with quote-based, multi-year enterprise contracts; pricing is not publicly disclosed. Revenue is generated per engagement based on service type, volume, and performance SLAs, with agents as 1099 independent contractors passing labor economics through the model. Go-to-market is direct sales to enterprise and mid-market clients via a 'Contact Sales' CTA, complemented by content marketing, an active blog, six social channels, PR (including Worldwide Business with Kathy Ireland), and client case studies. The company is privately held, founder-owned, bootstrapped (no disclosed funding rounds), and led by CEO Teddy Liaw. Headcount is 251-500 employees, with thousands of additional agents sourced through the marketplace; the company reports no parent, subsidiaries, acquisitions, or restructuring events in available materials.
NexRep, LLC firmographics
Firmographics- Name
- NexRep, LLC
- Legal name
- NexRep LLC
- Website
- https://nexrep.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- NexRep is a US-based BPO provider operating a virtual contact center marketplace that connects enterprise and mid-market clients with home-based independent contractor agents for customer care, inbound sales, and outbound sales across healthcare, retail, travel, insurance, and energy verticals.
- Ownership category
- akta.pro rank
NexRep, LLC industry classification
Industry- Product category
- Contact Center Outsourcing / Business Process Outsourcing (BPO)
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industries
- General Customer Service & Contact Center Operations (BPAAAAAA), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
Keywords
Where NexRep, LLC is headquartered
LocationHeadquarters
- HQ city
- Portland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
NexRep, LLC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- BPO Contact Center Services: NexRep operates as a business process outsourcing (BPO) provider, providing customer care, inbound sales, and outbound sales services to enterprise and mid-market clients. The company earns revenue by contracting with clients to deliver these services through its network of independent contractor agents, with pricing based on service level agreements, volume, and performance metrics.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom BPO pricing per client engagement |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
NexRep, LLC product offering
Product offeringCore offering
NexRep provides outsourced contact center and customer experience services through its proprietary NexRep Marketplace Platform, which connects client businesses with a nationwide network of U.S.-based independent contractor agents. Services span inbound sales, customer care, technical support, and order entry delivered via voice, chat, and email channels, with verticalized offerings for healthcare (including HIPAA-compliant telehealth), retail and ecommerce, travel and hospitality, insurance, and energy and utilities.
Product overview
NexRep operates as a business process outsourcing provider with a cloud-based marketplace platform connecting companies with a network of US-based independent contractor agents. The NexRep Marketplace serves as the core platform, enabling businesses to access flexible customer care, inbound sales, and outbound sales services delivered by work-at-home agents across 31+ states. The company offers industry-specific solutions for Healthcare (including Telehealth), Retail & Ecommerce, Travel & Hospitality, Insurance, and Energy & Utilities sectors. The platform provides omnichannel support capabilities across phone and chat communication channels.
Differentiator
Problem solved
Functional benefit
Products and services
- NexRep Marketplace Platform
Quantifiable outcome
- 60% increase in service level performance vs. incumbent brick-and-mortar contact center
- +5 more outcomes
Companies that use NexRep, LLC
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles1 record
NexRep, LLC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
NexRep, LLC partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Arbor Day FoundationminorNexRep partnered with the Arbor Day Foundation in 2022 to support reforestation efforts in Florida's Edward Ball Wakulla Springs State Park. The partnership resulted in planting 7,000 longleaf pine trees across 40 acres, sequestering 1,600 metric tons of CO2 over 40 years. The initiative aligns with NexRep's environmental sustainability values and highlights the environmental benefits of its fully remote contact center model.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
NexRep, LLC competitors and assessment
Company assessmentDirect peers
- Liveops: Liveops operates a US-based virtual agent network delivering customer care and sales BPO services. It is the closest direct competitor to NexRep's distributed independent contractor model and competes for similar enterprise and mid-market clients.
- Arise (willhaben) / Arise Virtual Solutions: Arise runs a work-from-home contact center platform connecting independent contractor agents to enterprise clients across customer care and sales. Its contractor-based delivery model and customer segments overlap materially with NexRep's Marketplace.
- Working Solutions: Working Solutions provides home-based contact center agents for customer service, sales, and technical support to enterprise clients. Its distributed agent model and verticals (travel, retail, healthcare-adjacent) directly parallel NexRep's offerings.
- TaskUs: TaskUs is a digital-first BPO specializing in customer experience, content moderation, and sales support, with strong presence in retail, travel, and tech. It is a closer mid-size comparable in go-to-market and vertical focus than the global mega-BPOs.
Broad incumbents
- Concentrix: Concentrix is one of the largest global BPO/CX outsourcing providers, offering customer care, sales, and digital services across all of NexRep's verticals. It competes on enterprise scale and offshore cost arbitrage rather than distributed US model.
- TTEC (TeleTech): TTEC is a global CX technology and BPO services company serving healthcare, retail, travel, financial services, and more. It is a broad incumbent that overlaps with NexRep's verticals while operating at much larger scale and with hybrid delivery.
- Foundever (formerly Sitel Group): Foundever is a global CX solutions and BPO provider with significant presence across healthcare, retail, travel, and energy/utilities — overlapping directly with NexRep's industry solutions but at far larger scale and with global delivery.
- Teleperformance: Teleperformance is the world's largest omnichannel CX/BPO provider, operating across all major verticals including healthcare, insurance, and travel. It represents the global scale competitor that NexRep cannot match on offshore cost but competes against on enterprise accounts.
Emerging players
- ModSquad: ModSquad delivers digital customer experience and community management services via a distributed workforce. It overlaps with NexRep on the work-from-home agent model and digital-first customer engagement, particularly in retail and tech.
- SupportNinja: SupportNinja provides outsourced customer support and back-office services using a distributed global agent model. It competes for the same mid-market BPO RFPs NexRep targets, particularly in retail/ecommerce and SaaS-adjacent verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
NexRep, LLC social profiles
Digital presenceNexRep, LLC compliance and trust
Trust signalCompliance1 record
NexRep, LLC financial estimates
Financial estimateRevenue estimate
Valuation estimate
NexRep, LLC leadership team
Management profileNumber of profiles
Profiles2 records
NexRep, LLC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NexRep, LLC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NexRep, LLC
What does NexRep, LLC do?
NexRep provides outsourced contact center and customer experience services through its proprietary NexRep Marketplace Platform, which connects client businesses with a nationwide network of U.S.-based independent contractor agents. Services span inbound sales, customer care, technical support, and order entry delivered via voice, chat, and email channels, with verticalized offerings for healthcare (including HIPAA-compliant telehealth), retail and ecommerce, travel and hospitality, insurance, and energy and utilities.
Is NexRep, LLC a public or private company?
NexRep, LLC is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NexRep, LLC founded?
NexRep, LLC was founded in 2009. It employs 251 to 500 people.
Where is NexRep, LLC based?
NexRep, LLC is headquartered in Portland, United States, in the North America region.
How does NexRep, LLC make money?
One revenue line is on record: BPO Contact Center Services.
Who are NexRep, LLC's main competitors?
Direct peers on record are Liveops, Arise (willhaben) / Arise Virtual Solutions, Working Solutions and TaskUs. Broad incumbents are Concentrix, TTEC (TeleTech), Foundever (formerly Sitel Group) and Teleperformance. Emerging players are ModSquad and SupportNinja.
Does NexRep, LLC have an API?
No public API is recorded for NexRep, LLC.
What industry is NexRep, LLC in?
NexRep, LLC's product category is Contact Center Outsourcing / Business Process Outsourcing (BPO). Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 56142 and its SIC code is 7385.