Omega Software

What Omega Software does

Omega Software, operating legally as Omega POS Inc., is a private cloud-based point-of-sale (POS) and enterprise resource planning (ERP) software provider founded in 1994 and headquartered in Oakville, Canada, with a regional office in Dubai, UAE. The company targets the restaurant, retail, hotel, and hospitality verticals, claiming more than 100,000 clients across 100+ countries. Its suite comprises 22 modules spanning POS terminals, kitchen display systems, inventory and stock control, payroll, accounting, CRM, loyalty, table reservation, self-ordering kiosks, online ordering, property management, and an iPad-based POS — a breadth consistent with a multi-vertical integrated suite rather than a point solution.

The platform is engineered around a hybrid cloud-and-offline architecture that allows transactions to continue during connectivity loss and resync once restored, an operational requirement for hospitality and retail. Core modules are developed on proprietary technology refined over 30 years, with deployment models supporting both single-location small businesses and multi-location enterprises. Integration touchpoints include third-party messaging (WhatsApp) and delivery aggregators. The technology is presented as a single vendor across hardware, software, and professional services, which simplifies procurement for operators but also raises dependency risk on a privately-held vendor.

Revenue is generated through yearly subscription-based software licenses, hardware sales (POS terminals and peripherals), and professional services for implementation, training, and support. Pricing is quote-based with no public rate card, a standard pattern for enterprise/mid-market POS vendors. Distribution is direct sales augmented by a no-cost, no-fee channel partner program. The customer base includes recognizable brand logos (Dunkin' Donuts, Burger King, Subway, PAUL, Casino Du Liban) alongside an undisclosed long tail of SMB accounts. The company is privately held; Michel Ghosn is the founder/owner and Lami Baniata serves as CEO.

Name

Omega Software

Legal name

Omega POS Inc.

Website

https://omegapos.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Omega Software (Omega POS Inc.) is a privately-held Canadian POS and ERP vendor, founded 1994, selling a 22-module cloud-and-offline suite to restaurants, retailers, and hotels across 100+ countries.

Ownership category

akta.pro rank

Product category

POS and ERP Software

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372), Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industries

Point-of-Sale (POS) & On-Property Commerce (THALACAI), POS Terminals & All-in-One Retail Computers (HDACAKAA)

Keywords

• Cloud POS software
• Restaurant POS system
• Retail POS system
• Hotel property management
• POS hardware solutions

Headquarters

HQ city

Oakville

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Subscription-Based Software License: Yearly subscription-based model for access to Omega Software Cloud POS and Back Office platform. Users access the application through the website and/or mobile application during the subscription term. Pricing based on agreed prices between customer and Omega Software for different levels of subscription or account.
2. Hardware Sales: Sale of POS hardware including terminals, scanners, printers, and other compatible hardware solutions to complement the software platform
3. Professional Services: On-site support, implementation assistance, training, and onboarding services provided to customers

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Omega Software develops and sells an integrated cloud-based and offline-capable POS and ERP platform serving restaurants, retail stores, and hotels. The platform includes real-time reporting (O-Track), inventory, accounting, loyalty, kitchen display, table reservation, e-commerce, and multi-location management modules, sold via yearly subscriptions with complementary hardware and professional services.

Product overview

Omega Software offers an all-in-one, cloud-based POS and ERP platform with modular architecture spanning three core verticals: Restaurant, Retail, and Hotel/Hospitality. The portfolio comprises 22 distinct products/modules that integrate into a unified ecosystem. Core products include Restaurant POS System, Retail POS System, and Hotel Management Software (PMS). Add-on modules include Inventory Management, Accounting & Payroll, Loyalty & CRM, Membership Management, E-commerce Integration, Event Management, Fleet Driver Management, Delivery Call Center, Kitchen Display System, Table Reservation System, QR Digital Menu, Guest Self-Ordering Kiosk, O-Track Real-Time Reports, Ordering Online, O-Paging (Paging System), POS Hardware, Laundry Management System, and Multi-Location Software. The platform supports both cloud and offline operation, with real-time data synchronization across all modules and locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Restaurant POS System Cloud-based and offline point-of-sale system designed for restaurant operations, featuring real-time inventory updates, table management, multi-payment processing, customer data integration, loyalty programs, and mobile ordering capabilities. Built for full-service restaurants, fast food chains, cafes, and food service operations.
• Retail POS System
• Hotel Management Software (PMS)
• Inventory Management Software Centralized inventory management system for tracking stock across multiple locations, warehouses, and stores with real-time stock value visibility, low-stock alerts, expiry date management, and automated inventory counts.
• Accounting & Payroll Software Cloud accounting software that syncs all accounting transactions, tracks cash flow, manages invoices and expenses, with customizable reports and client financial tracking for multi-branch businesses.
• Loyalty & CRM Software Customer relationship management and loyalty program software that tracks customer profiles, purchase history, and automates loyalty rewards across all business touchpoints.
• E-commerce Integration E-commerce platform that integrates with POS for online selling, featuring responsive templates, product import from POS, payment gateway integration, and unified online/offline inventory management.
• Fleet Driver Management Software Delivery fleet management software for tracking driver locations, evaluating performance, reducing delivery costs, and increasing productivity with real-time monitoring and a dedicated driver app.
• Delivery Call Center Software Call center management system that integrates all delivery channels to POS, monitors service quality in real-time, and consolidates orders from third-party delivery platforms onto a single screen.
• Kitchen Display System (KDS) Kitchen monitor system that displays orders for back-of-house staff, reduces ticket times using advanced algorithms, ensures proper meal pacing, and prints item labels to avoid assembly errors.
• Table Reservation System Restaurant table reservation system with visual floor plan management, waitlist automation, online booking from multiple channels, WhatsApp integration for confirmations, and advanced analytics for occupancy optimization.
• Guest Self-Ordering Kiosk Self-ordering restaurant kiosk with touchscreen interface for easy ordering and payment, featuring customization options, visual menu display, upselling capabilities, and multiple payment methods.
• Ordering Online Online ordering platform for restaurants enabling commission-free ordering, guest self-ordering via phone, kitchen integration, up-selling tools, and loyalty program integration without requiring customer app installation; base tier starts at USD $0/month.
• Multi-Location Enterprise Software Enterprise POS software for managing multiple business locations from a single dashboard, with centralized inventory, accounting, and comparative reporting across all branches.
• POS Hardware Solutions Range of POS hardware solutions including terminals, scanners, and printers designed for point-of-sale operations, sold through the Omega Software online store to complement the software platform.
• Laundry Management System All-in-one POS and laundry management system for laundry services, featuring item configuration, order processing, garment tracking, real-time status updates, flexible billing, and multi-location support.
• Membership Management Software (Club Management) All-in-one club membership management system for health clubs, SPAs, and gyms, providing member retention tools, behavior analysis, and actionable insights.
• Cloud & Offline POS System (iPad POS) Cloud-based POS built for restaurants with enhanced customer experience, multi-branch management, and cloud-based inventory management accessible on iPad devices.

Named customers17 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature9 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Revel Systems: Cloud POS and business management platform for restaurants and retail with inventory, loyalty, and multi-location features — overlaps with Omega's Restaurant and Retail POS modules.
• Toast: Cloud-native POS and restaurant management platform serving full-service and quick-service restaurants with integrated payments, payroll, and marketing — directly comparable to Omega's Restaurant POS System and ERP modules.
• Square (Block): POS and payments platform for restaurants and retail SMBs, with hardware, software, and embedded payments — competes with Omega's POS systems across retail and restaurant verticals.
• Lightspeed Commerce: Cloud POS and commerce platform for restaurants and retail, with multi-location inventory, analytics, and e-commerce — directly comparable to Omega's Retail and Restaurant POS offerings.
• TouchBistro: iPad-based POS system purpose-built for restaurants with floor plan management, ordering, and payments — closely matches Omega's iPad POS and restaurant feature set.
• Clover (Fiserv): POS hardware-plus-software platform with an app marketplace for restaurants, retail, and service businesses — comparable to Omega's integrated hardware/software stack.
• Shopify POS: Retail POS extension of Shopify's commerce platform with inventory, payments, and multi-channel selling — comparable to Omega's Retail POS and e-commerce integration modules.
• SpotOn: Restaurant and retail POS platform with integrated payments, marketing, and loyalty — competes with Omega's hospitality and retail POS offerings.

Broad incumbents

• Oracle MICROS: Enterprise hospitality and restaurant technology suite from Oracle serving global hotel and F&B chains — competes broadly with Omega's Hotel PMS and Restaurant POS, but at larger enterprise scale.
• NCR Voyix: Established enterprise POS and hospitality technology provider with broad restaurant, retail, and hospitality offerings — overlaps with Omega's full-stack POS/ERP portfolio at the upper end of the market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/omegasoftware
• LinkedInlinkedin.com/company/omega-software-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Omega Software