Monvia
Monvia AG is a Swiss primary care provider operating 9 health centers across 5 cantons, delivering general medicine, pediatrics, gynecology, and psychiatry. A subsidiary of CONCORDIA health insurer, it serves patients under Hausarztmodell arrangements via 14 insurance partnerships.
- Company typePrivate
- Founded2011
- HeadquartersLuzern, Switzerland
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Monvia does
Monvia AG is a Swiss primary-care provider and wholly-owned subsidiary of CONCORDIA Swiss Health Insurance. Founded in 2010/2011 and headquartered in Luzern, the company operates 9 health centers across 5 Swiss cantons, delivering general medicine, pediatrics, gynecology, and psychiatric services. With 170+ employees, the network serves retail patients and insureds enrolled under Switzerland's Hausarztmodell (family-doctor model) through 14 insurance partnerships.
The company operates a digital channel called Onlinepraxis, which supports online appointment booking and telemedicine consultations, and runs the concordiaMed call center as a managed service for parent CONCORDIA. Its revenue model is built on fee-for-service billing under the Swiss TARMED tariff system, supplemented by intra-group service revenue from CONCORDIA and contractual arrangements with multiple Swiss health insurers. Monvia maintains SQS ISO certification and FMH "Responsible Practice" designation, and operates the Monvia Academy, an internal training and physician-pipeline program launched in 2023 to support clinical staffing across the network.
Monvia firmographics
Firmographics- Name
- Monvia
- Legal name
- Monvia AG
- Website
- https://monvia.ch
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Monvia AG is a Swiss primary care provider operating 9 health centers across 5 cantons, delivering general medicine, pediatrics, gynecology, and psychiatry. A subsidiary of CONCORDIA health insurer, it serves patients under Hausarztmodell arrangements via 14 insurance partnerships.
- Ownership category
- akta.pro rank
Where Monvia is headquartered
LocationHeadquarters
- HQ city
- Luzern
- HQ country
- Switzerland
- HQ region
- Europe
Offices10 records
Markets served
Monvia business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Outpatient Medical Consultations: Monvia generates revenue through fee-for-service billing for outpatient consultations and procedures across general internal medicine, pediatrics, gynecology, and psychiatry. Services are billed directly to health insurers under the Swiss Tiers Payant system, where insurers reimburse providers directly. Monvia participates in Hausarztmodell (gate-keeper) and HMO models with multiple insurance partners, qualifying for insured patient volumes through these arrangements.
- Telemedical Call Center Services (concordiaMed): Monvia operates the concordiaMed call center on behalf of CONCORDIA health insurers, providing 24/7 medical telephone advisory services to CONCORDIA policyholders. Revenue is derived from a service contract with CONCORDIA.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard outpatient consultation – fee-for-service under Swiss TARMED tariff |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Monvia product offering
Product offeringCore offering
Monvia operates a network of nine company-owned outpatient primary care health centers across five Swiss cantons (Bern, Lucerne, Aargau, Solothurn, and Zurich), providing general internal medicine, pediatrics, gynecology, and psychiatry services. The company complements its physical network with a telemedicine platform (Monvia Onlinepraxis) for video and telephone consultations, and operates the concordiaMed 24/7 medical call center on behalf of CONCORDIA health insurer.
Product overview
Monvia operates a network of nine multi-specialty primary care health centers across five Swiss cantons, offering a unified healthcare platform with physical and digital access points. The core offering consists of Monvia Gesundheitszentren providing general medicine, gynecology, pediatrics, and psychiatry services at physical locations, complemented by the Monvia Onlinepraxis for video/telephone consultations. Key digital features include online appointment booking and online medication ordering. The concordiaMed call center provides 24/7 telemedical telephone advice for CONCORDIA insurance patients. The company also runs the Monvia Academy training program and a Chronic Care Management Diabetes program for long-term patient care.
Differentiator
Problem solved
Functional benefit
Brands
- concordiaMed: Medical call center operated by Monvia on behalf of CONCORDIA, providing 24/7 telephone medical advice to CONCORDIA insureds.
- Monvia Onlinepraxis
- Monvia Academy
Products and services
- Monvia Gesundheitszentren (Health Centers) Multi-location primary care health centers providing general internal medicine, pediatrics, gynecology, and psychiatric services across nine locations in Switzerland (Bern, Hochdorf, Inwil, Luzern, Oberentfelden, Olten, Wallisellen, Winterthur, Zollikon). Services are billed to health insurers under the Swiss Tiers Payant system.
- Monvia Onlinepraxis Digital medical consultation service enabling patients to receive care via video or telephone consultations from home, extending healthcare access beyond physical locations and office hours.
- concordiaMed Call Center 24/7 telemedical call center operated by Monvia on behalf of CONCORDIA health insurer, providing medical advice and guidance via telephone around the clock to CONCORDIA policyholders 365 days a year.
- Chronic Care Management Diabetes
- Monvia Academy Training program launched in 2023 for aspiring doctors, developing future medical professionals familiar with Monvia's systems, culture, and quality standards.
Quantifiable outcome
- Patient satisfaction rated as above average (above-average willingness to recommend)
- +1 more outcomes
Companies that use Monvia
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
Monvia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Monvia partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered core and minor.
- SQS (Schweizerische Vereinigung für Qualitäts- und Managementsysteme)coreSQS conducts annual external audits to certify Monvia's compliance with ISO 9001:2015 quality management standards. First certified in 2019 and successfully re-certified annually. The certification covers all Monvia operations company-wide.
- MedisupportcoreMedisupport is a network of regional laboratories in Switzerland providing comprehensive laboratory analysis services. Monvia sends patient samples to Medisupport for diagnostic testing. Medisupport comprises approximately 1,000 employees and covers the full analysis spectrum including genetics, pathology, hygiene, and fertility medicine. Medisupport has committed to CO2 neutrality.
- OvivacoreOviva provides qualified nutritional counselors who operate within Monvia health centers. Their services are medically prescribed and typically covered by basic health insurance. Oviva also offers a digital coaching app for ongoing dietary support. Present at multiple Monvia locations including Bern, Wallisellen, Olten, and Winterthur.
- Luzerner KantonsspitalcoreThe Lucerne Cantonal Hospital provides radiological second opinions (Zweitbefunde) and serves as a referral hospital for complex cases from Monvia health centers. This partnership ensures Monvia patients have access to hospital-level diagnostic imaging services.
- GalexiscoreGalexis is a Swiss pharmaceutical wholesale distributor supplying Monvia's health centers with medications and medical supplies. Monvia dispenses medications directly to patients at six locations (Hochdorf, Inwil, Luzern, Olten, Wallisellen, Winterthur).
- SandozcoreSandoz is a Swiss pharmaceutical company and partner providing medications to Monvia health centers. Monvia also distributes Sandoz patient education materials including pain diaries.
- MephacoreMepha is a Swiss pharmaceutical company and partner supplying medications to Monvia health centers.
- IBSAminorIBSA (Institut Biochimique SA) is a Swiss pharmaceutical company partnered with Monvia for medication supply.
- Linden ApominorLinden Apo is a Swiss pharmacy chain/network partnered with Monvia for medication distribution.
- BiomedminorBiomed is a Swiss pharmaceutical partner supplying medications to Monvia health centers.
- SkinmedcoreSkinmed is a dermatology and plastic surgery clinic with two locations (Lenzburg and Aarau), 7 dermatologists and 3 plastic surgeons. Monvia Oberentfelden refers patients requiring specialized dermatological procedures to Skinmed. The clinic covers the full spectrum of medical and aesthetic dermatology and plastic surgery.
- NeuroWallisellencoreNeurology practice led by Dr. med. Gabriela Desax-Baumgarten operating within the Monvia Wallisellen health center. Services include EEG, duplex sonography, electromyography, evoked potentials, dizziness diagnostics, and cognitive testing. This embedded specialist provides neurology services on-site at Monvia Wallisellen.
- Ernährungsberatung Tanja Bischof-SchwarzcoreIndependent nutritional counselor with a practice within the Monvia Wallisellen health center. Specializes in diabetes (including gestational diabetes), obesity, food intolerances, celiac disease, digestive disorders, and eating disorders. Services covered by basic health insurance with a medical prescription.
- Physiotherapie Karin FunkcorePhysiotherapist operating within the Monvia Wallisellen health center. Specializations include orthopedics, rheumatology, sports physiotherapy, pelvic floor rehabilitation, TMJ and headache therapy (CMD), pediatrics from age 6, lymphology, and fall prevention. Recognized by all health insurers (basic insurance) and accident insurers.
- Aare Physiotherapie (Emiel van Dorrestein)corePhysiotherapy practice (Aare Physiotherapie) partnered with Monvia Olten, providing physiotherapy services to Monvia patients.
- PD Dr. med. Marko Kraljevic (Viszeralchirurgie)coreSurgical specialist in visceral surgery (FMH) serving as a visiting physician (Belegarzt) at Monvia Hochdorf. Specializes in minimally invasive surgery (robotic and laparoscopic), upper GI tract surgery, bariatric-metabolic surgery, colorectal surgery, and hernia surgery. Also operates at Hirslanden Klinik St. Anna in Luzern.
- Interessengemeinschaft für die medizinische Grundversorgung in der Schweiz (IGMG)minorIGMG is an interest group for primary care in Switzerland that Monvia is a member of, representing shared interests in advancing primary care policy and standards.
- SPO Patientenschutz (Schweizerische Stiftung Patientenschutz)coreSPO (Swiss Foundation for Patient Protection) provides an ombudsman service to Monvia patients at no cost. Patients who cannot resolve concerns directly with their Monvia physician can contact SPO for independent mediation. Monvia actively promotes this service as part of its commitment to patient rights and transparency.
- FMH (Foederatio Medicorum Helveticorum)coreFMH is the Swiss Medical Association setting professional standards for physicians. Monvia health centers implement FMH professional codes (Standesordnung), and five Monvia locations (Bern, Inwil, Oberentfelden, Olten, Winterthur) have been awarded the FMH Responsible Practice label. Monvia physicians are FMH members.
- Aquilana Versicherungen, Atupri, Birchmeier, CSS, EGK, Groupe Mutuel, KLuG, Krankenkasse Luzerner Hinterland, Krankenkasse Steffisburg, ÖKK, SLKK, sumiswalder, Swica, Sympany, Visanacore15 health insurers have signed Hausarztmodell/HMO contracts with Monvia, enabling their policyholders to use Monvia as their designated primary care provider in exchange for reduced insurance premiums. This drives patient volume to Monvia and provides insurers with cost-controlled primary care networks.
Scale indicators6 records
Recent moves11 records
Expansion highlights4 records
Monvia competitors and assessment
Company assessmentBroad incumbents
- Hirslanden: Hirslanden is Switzerland's largest private hospital group, operating 17 hospitals and many outpatient clinics across the country. It is a broader incumbent in Swiss healthcare delivery, with overlapping outpatient and specialist services but a hospital-centric model rather than Monvia's pure primary-care focus.
Direct peers
- Medbase: Medbase is one of Switzerland's largest networks of medical centers and group practices, offering general medicine, specialty consultations, and corporate health. It is the closest direct competitor to Monvia in multi-site primary care with similar Hausarztmodell insurance alignment.
- MediX Praxisnetz: MediX is a Zurich-based physician network coordinating group practices for general medicine and basic specialties. It competes with Monvia for insured patients in the Zurich catchment and offers a similar family-doctor gatekeeper model.
- argomed Ärzte AG: argomed is a Swiss network of family-physician practices supporting coordinated primary care, quality programs, and Hausarztmodell contracts. It overlaps with Monvia in family-doctor network operations and primary-care quality management.
- Centramed: Centramed operates a network of medical centers in Central and Northwestern Switzerland offering general internal medicine, pediatrics, and complementary specialties under a group-practice model. It overlaps directly with Monvia's geographic footprint and Hausarztmodell-driven primary care offering.
- Sanacare: Sanacare runs group practices across Switzerland providing family medicine, gynecology, and pediatric care under HMO and family-doctor insurance models. Comparable to Monvia in multi-location primary care and insurer-contracted patient flows.
- Permanence (Medical Center): Permanence operates walk-in and primary-care medical centers in major Swiss cities, offering general medicine, urgent care, and occupational health. Comparable to Monvia in delivering outpatient primary care to walk-in and insured patients.
Regional players
- PizolCare: PizolCare is a regional physician network in Eastern Switzerland (St. Gallen/Rhine Valley) coordinating Hausarztmodell-style primary care across multiple practices. Comparable business model to Monvia but geographically focused on a different region.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Monvia social profiles
Digital presenceMonvia compliance and trust
Trust signalCompliance3 records
Monvia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Monvia leadership team
Management profileNumber of profiles
Profiles11 records
Monvia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Monvia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Monvia
What does Monvia do?
Monvia operates a network of nine company-owned outpatient primary care health centers across five Swiss cantons (Bern, Lucerne, Aargau, Solothurn, and Zurich), providing general internal medicine, pediatrics, gynecology, and psychiatry services. The company complements its physical network with a telemedicine platform (Monvia Onlinepraxis) for video and telephone consultations, and operates the concordiaMed 24/7 medical call center on behalf of CONCORDIA health insurer.
Is Monvia a public or private company?
Monvia is a private company. It is classified as corporate owned and is currently operating.
When was Monvia founded?
Monvia was founded in 2011. It employs 51 to 100 people.
Where is Monvia based?
Monvia is headquartered in Luzern, Switzerland, in the Europe region.
How does Monvia make money?
Two revenue lines are on record. Outpatient Medical Consultations are the primary driver. The others are telemedical Call Center Services (concordiaMed).
Who are Monvia's main competitors?
Hirslanden is listed as a broad incumbent. Direct peers are Medbase, MediX Praxisnetz, argomed Ärzte AG, Centramed, Sanacare and Permanence (Medical Center). PizolCare is listed as a regional player.
Does Monvia have an API?
No public API is recorded for Monvia.