IMS Group
IMS Group is a global workforce solutions and offshoring company providing managed recruitment, finance, property preservation, marketing, and IT services through six sub-brands, serving 250+ clients across 40+ countries from delivery hubs in India and the Philippines.
- Company typePrivate
- Founded2006
- HeadquartersAhmedabad, India
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What IMS Group does
IMS Group is a private, India-headquartered global workforce solutions company founded in 2006 in Ahmedabad, operating as a subsidiary of UK-listed Empresaria Group plc. The company delivers offshore and onshore managed services through six specialized sub-brands: IMS People Possible (offshore recruitment process outsourcing for staffing firms), IMS Decimal (offshore finance and accounting back-office services including pay-and-bill, payroll, bookkeeping, and credit control), IMS Datawise (offshore property preservation and inspection services), IMS nHance (offshore marketing solutions launched in 2023), IMS Nucleii (managed IT, cloud, and cybersecurity services launched in 2023), and IMS OneWorld (boutique enterprise outsourcing). Headcount has grown from 4 employees at founding to 3,000+ professionals as of 2022, with delivery operations in India (Ahmedabad, Jaipur) and the Philippines, and onshore client coverage across the US, UK, Australia, New Zealand, and Central Europe serving 250+ clients in 40+ countries.
The company generates revenue primarily through managed services contracts on a quote-based pricing model with multi-year engagements, monetizing labor arbitrage between India/Philippines-based delivery and onshore client markets — claiming up to 50% cost savings versus in-house operations and up to 99.5% accuracy. The technology stack is primarily process-and-people infrastructure (biometric access, CCTV monitoring, dual-screen workstations, secure data management) rather than a software platform, with no public API and no disclosed proprietary AI/ML product. The go-to-market motion is sales-led, with dedicated regional sales teams, named onshore advisors in each major geography, and active participation in industry events (SIA, NAPR/NALTO, FCSA, ACCA, Recruitment Agency Expo London). IMS Group holds an extensive compliance posture (ISO 27001:2022, ISO 27701, SOC 2 Type 2, ISO 9001:2015, ISO 14001, HIPAA, GDPR, Cyber Essentials) and has been recognized by IAOP Global Outsourcing 100 for multiple consecutive years and certified as a Great Place to Work for five consecutive years.
IMS Group firmographics
Firmographics- Name
- IMS Group
- Legal name
- IMS Group
- Website
- https://imsplgroup.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- IMS Group is a global workforce solutions and offshoring company providing managed recruitment, finance, property preservation, marketing, and IT services through six sub-brands, serving 250+ clients across 40+ countries from delivery hubs in India and the Philippines.
- Ownership category
- akta.pro rank
IMS Group industry classification
Industry- Product category
- Offshoring and Business Process Outsourcing Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Employment Agencies (7361), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- Identity & Access Management (IAM) Managed Services (BPAEADAE), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)
Keywords
Where IMS Group is headquartered
LocationHeadquarters
- HQ city
- Ahmedabad
- HQ country
- India
- HQ region
- Asia
Offices7 records
Markets served
IMS Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Offshore Recruitment Services (IMS People Possible): Full-cycle recruitment offshoring services including sourcing, administrative support, full-cycle recruitment, and VMS support for staffing firms. Revenue generated through offshore staffing service delivery billed to clients on an ongoing basis.
- Offshore Finance and Accounting Services (IMS Decimal): Financial back-office offshoring including Pay & Bill, Payroll, Bookkeeping, Credit Control and Collection, Management Accounting & Reporting, and Finance Consultation services.
- Offshore Property Preservation Services (IMS Datawise): Voice and non-voice marketing, and accounting & back-office solutions for property preservation and inspection companies.
- Offshore Marketing Solutions (IMS nHance): Customized and cost-effective offshore marketing solutions delivered as standalone or integrated services.
- Managed IT Services (IMS Nucleii): Managed IT Solutions, Cloud and Cybersecurity Services, and IT Consulting for organisations.
- Global Business Services (IMS OneWorld): Boutique outsourcing partner helping enterprises operate, govern, and scale global operations through a unified delivery ecosystem.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Managed Offshore Recruitment Services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
IMS Group product offering
Product offeringCore offering
IMS Group is a global workforce solutions and offshoring services company that delivers business process outsourcing across six operating divisions: offshore recruitment (IMS People Possible), offshore finance and accounting back-office (IMS Decimal), offshore property preservation and inspection (IMS Datawise), offshore marketing (IMS nHance), managed IT services (IMS Nucleii), and global enterprise outsourcing (IMS OneWorld). Services are delivered from delivery centres in India and the Philippines to clients across 40 countries, with onshore advisors in the US, UK, Australia, New Zealand, and Central Europe.
Product overview
IMS Group operates as a multi-division workforce solutions platform offering six distinct service sub-brands. The core portfolio includes IMS People Possible (offshore recruitment process outsourcing), IMS Decimal (offshore accounting and financial back-office services), IMS Datawise (property preservation and inspection back-office services), IMS nHance (offshore marketing solutions), IMS Nucleii (managed IT services), and IMS OneWorld (enterprise global operations outsourcing). These divisions function as integrated yet specialized service lines, allowing IMS to serve staffing firms, healthcare organizations, property preservation companies, and enterprises with tailored offshoring solutions across recruitment, finance, operations, marketing, and technology domains.
Differentiator
Problem solved
Functional benefit
Products and services
- IMS People Possible Offshore recruitment process outsourcing for staffing firms and recruitment agencies, covering sourcing, administrative support, full cycle recruitment, VMS support, credential and compliance management, database management, market mapping, lead generation, onboarding, and consultant care. Serves staffing firms globally including US and UK healthcare ecosystem staffing firms.
- IMS Decimal Offshore finance and accounting back-office services including Pay and Bill, Payroll processing, Bookkeeping, Credit Control and Collection, Management Accounting and Reporting, and Finance and Accounting Consultation. For companies requiring scalable financial operations support.
- IMS Datawise Offshore property preservation and inspection services, including voice and non-voice marketing, accounting and back-office solutions for property preservation and REO industry companies. Handles regulatory compliance, process optimisation, and real-time reporting requirements.
- IMS nHance Cost-effective and customised offshore marketing solutions for marketing departments, including digital marketing, content marketing, SEO, PPC, social media marketing, email marketing, video marketing, and employer branding. Offered as standalone or integrated services.
- IMS Nucleii Managed IT services for organisations seeking to transform IT challenges into growth opportunities. Includes Managed IT Solutions, Cloud and Cybersecurity Services, IT Consulting, and Infrastructure Management.
- IMS OneWorld Boutique outsourcing partner engineered to help enterprises operate, govern, and scale global operations through a unified delivery ecosystem, supporting simplification, intelligent automation, and large-scale enterprise operations.
Quantifiable outcome
- Up to 50% cost savings compared to in-house operations
- +8 more outcomes
Companies that use IMS Group
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
IMS Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
IMS Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Empresaria Group PLCcoreIMS Group is a subsidiary and integral part of Empresaria Group PLC, a global publicly listed staffing company headquartered in the UK. Empresaria operates across 6 diversified sectors in 19 countries with over 100+ offices. IMS Group is listed under Empresaria's global workforce solutions division, benefiting from the parent's institutional governance, global network, and financial backing as a listed entity.
Scale indicators9 records
Recent moves11 records
Expansion highlights6 records
IMS Group competitors and assessment
Company assessmentDirect peers
- PSG Global Solutions: PSG Global Solutions is a US-headquartered RPO and recruitment offshoring firm with delivery centers in the Philippines, directly competing with IMS People Possible for staffing-firm clients. It is the most direct comparable in scale, geography, and service mix for IMS's core recruitment offshoring business.
- Covalen: Covalen is an Ireland-based recruitment process outsourcing (RPO) provider offering offshore delivery for UK and European staffing firms. It is a direct competitor to IMS People Possible in the UK and European recruitment offshoring segment.
- Acumen Global: Acumen Global is a UK-based recruitment process outsourcing firm providing offshore sourcing and admin support to staffing agencies. It competes head-to-head with IMS People Possible in the UK staffing offshoring market.
- Lorien Resourcing: Lorien is a UK-based recruitment solutions provider that has built offshore delivery capabilities for technology and professional staffing. It overlaps with IMS People Possible on the recruitment offshoring and managed services proposition.
Broad incumbents
- Genpact: Genpact is a global professional services firm specializing in finance & accounting outsourcing, digital operations, and AI-led business services. It is a broad incumbent competing with IMS Decimal in F&A outsourcing and with IMS Group more broadly for enterprise BPO spend.
- WNS Holdings: WNS is a global BPO provider offering finance & accounting, customer experience, research, and industry-specific process management. It is a broad incumbent competing with IMS across multiple divisions, particularly IMS Decimal for F&A outsourcing.
- EXL Service: EXL Service is a global analytics and digital operations firm offering F&A outsourcing, customer operations, and industry-specific BPO. It competes with IMS Decimal for F&A work and with IMS Group more broadly for enterprise BPO contracts.
- Infosys BPM: Infosys BPM is the business process management arm of Infosys, offering F&A, sourcing & procurement, customer service, and digital BPM services. It is a broad incumbent competing with IMS for enterprise BPO and F&A outsourcing work.
- Sutherland Global: Sutherland Global is a global BPO and digital transformation company providing customer experience, back-office, and industry-specific process services. It competes with IMS across multiple divisions as a broad BPO incumbent.
- Teleperformance: Teleperformance is one of the world's largest BPO providers offering customer experience management, digital customer service, and back-office process outsourcing. It is a broad incumbent competing with IMS for enterprise BPO and customer service work.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
IMS Group social profiles
Digital presenceIMS Group compliance and trust
Trust signalCompliance8 records
IMS Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
IMS Group leadership team
Management profileNumber of profiles
Profiles12 records
IMS Group subsidiaries and ownership
Company hierarchySubsidiaries6 records
IMS Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IMS Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IMS Group
What does IMS Group do?
IMS Group is a global workforce solutions and offshoring services company that delivers business process outsourcing across six operating divisions: offshore recruitment (IMS People Possible), offshore finance and accounting back-office (IMS Decimal), offshore property preservation and inspection (IMS Datawise), offshore marketing (IMS nHance), managed IT services (IMS Nucleii), and global enterprise outsourcing (IMS OneWorld). Services are delivered from delivery centres in India and the Philippines to clients across 40 countries, with onshore advisors in the US, UK, Australia, New Zealand, and Central Europe.
Is IMS Group a public or private company?
IMS Group is a private company. It is classified as corporate owned and is currently operating.
When was IMS Group founded?
IMS Group was founded in 2006. It employs 1,001 to 5,000 people.
Where is IMS Group based?
IMS Group is headquartered in Ahmedabad, India, in the Asia region.
How does IMS Group make money?
Six revenue lines are on record. Offshore Recruitment Services (IMS People Possible) is the primary driver. The others are offshore Finance and Accounting Services (IMS Decimal), offshore Property Preservation Services (IMS Datawise), offshore Marketing Solutions (IMS nHance), managed IT Services (IMS Nucleii) and global Business Services (IMS OneWorld).
Who are IMS Group's main competitors?
Direct peers on record are PSG Global Solutions, Covalen, Acumen Global and Lorien Resourcing. Broad incumbents are Genpact, WNS Holdings, EXL Service, Infosys BPM, Sutherland Global and Teleperformance.
Does IMS Group have an API?
No public API is recorded for IMS Group.
What industry is IMS Group in?
IMS Group's product category is Offshoring and Business Process Outsourcing Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAEADAE, Identity & Access Management (IAM) Managed Services. Its NAICS code is 54151 and its SIC code is 7370.