Civitek Solutions
Civitek Solutions is the wholly owned technology and payments arm of the Florida Court Clerks & Comptrollers, providing case management, e-filing, and payment processing platforms to all 67 Florida Clerks of Court and select out-of-state government clients.
- Company typePrivate
- Founded1991
- HeadquartersTallahassee, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingSoftware
What Civitek Solutions does
Civitek Solutions (legal entity FACC Services Group, LLC) is a Tallahassee, Florida-based government technology and payments company, wholly owned by the Florida Court Clerks & Comptrollers (FCCC), serving as the shared technology arm for all 67 Florida Clerks of Court & Comptrollers. Founded in 1991, the company delivers an integrated platform spanning case management (Clericus CMS, Clericus ORI, JuryFlex), statewide shared data services (TCATS traffic citations, eCLERC child support, the Florida Courts E-Filing Portal, CCIS case information), and an e-commerce payment suite (PayPointEMV, PayChoice, TelePayIVR, PayNowLink, PayNowConnect, PayKidz, cash payments, and the Kestrel Payment Solutions national division). The platform processes over $10 billion in cumulative payments, ~$2 billion in annual child support flows, 3.3 million+ citations per year, and approximately 2 million e-filing submissions per month.
The underlying technology is purpose-built for Florida court operations: web-based SaaS case-maintenance applications, certified jury management (JuryFlex), a statutorily mandated statewide citation transmission system (TCATS, Florida Statute 318.18), and a multi-agency case-information system (CCIS) integrated with FDLE, FLHSMV, and the Department of Corrections. Payment processing is layered across PCI-compliant online portals, IVR, PayPointEMV terminals (powered by Adyen), real-time text/email payment links (PayNowConnect), and 300+ Amscot and Fidelity Express retail locations for cash payments. The Collective innovation team and Tech Summit events signal ongoing R&D, including early-stage AI exploration.
Civitek monetizes through (1) transaction and service fees on $700M+ in annual court-related payment volume across digital, phone, IVR, and retail channels, (2) recurring technology and support contracts with Florida's 67 Clerks via its FCCC governance relationship, and (3) enterprise payment processing fees from out-of-state government clients via Kestrel Payment Solutions (Oregon, Washington, New Jersey, Hawaii, U.S. Virgin Islands). The company also co-sponsors the Florida Local Government Investment Trust, a Fitch AAAf/S1- and AAAm-rated public-fund investment vehicle for Florida counties. Customers are exclusively government entities, with no commercial counterparties named.
Civitek Solutions firmographics
Firmographics- Name
- Civitek Solutions
- Legal name
- FACC Services Group, LLC
- Website
- https://civiteksolutions.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Civitek Solutions is the wholly owned technology and payments arm of the Florida Court Clerks & Comptrollers, providing case management, e-filing, and payment processing platforms to all 67 Florida Clerks of Court and select out-of-state government clients.
- Ownership category
- akta.pro rank
Civitek Solutions industry classification
Industry- Product category
- Government Court Technology
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Credit Intermediation and Related Activities (522)
- akta.pro primary industry
- A2A Payment Initiation Service Providers (PISPs) (FSAMAFAB)
- akta.pro secondary industry
- Payments Operations (ACH/Wire/RTGS, SWIFT, SEPA, Checks) (FSABALAB)
Keywords
Where Civitek Solutions is headquartered
LocationHeadquarters
- HQ city
- Tallahassee
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Civitek Solutions business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Payment Processing Service Fees: Civitek generates revenue through service fees charged on payment transactions processed through its e-commerce platforms. The company charges a service fee separate from the payment obligation owed to the governmental entity. Fees vary by payment channel (e.g., $5 fee at Amscot retail locations). The company processes over $700 million annually in court-related payments.
- Technology Solutions for Clerks: As a wholly owned subsidiary of Florida Court Clerks & Comptrollers, Civitek provides technology solutions including case management systems, shared data services, and technical support to Florida's 67 Clerks of Court offices. Revenue is derived from government technology contracts and service agreements.
- Kestrel National Payment Processing: Civitek's national payment technology division (Kestrel Payment Solutions) provides enterprise-level payment processing services to large governmental organizations and select private-sector partners across multiple states, generating revenue through transaction processing fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Processing over $700 million annually in court-related payments with service fees per transaction |
| Other | Other | Florida Local Government Investment Trust - free membership with no obligation to deposit funds |
Go-to-market motion3 records
Distribution channels9 records
Marketing channels5 records
Civitek Solutions product offering
Product offeringCore offering
Civitek Solutions provides integrated technology platforms and payment processing services to Florida's 67 Clerks of Court and Comptrollers offices. Its offerings include case management systems, official records indexing, jury management, statewide data sharing services (e-filing, TCATS, eCLERC, CCIS), and a suite of e-commerce payment products supporting credit/debit card, ACH, IVR, retail cash, and digital wallet transactions. The company also operates Kestrel Payment Solutions, a national division serving governmental organizations in multiple states.
Product overview
Civitek Solutions delivers a comprehensive, integrated technology platform designed specifically for Florida's Clerks of Court and Comptrollers. The portfolio operates as a unified platform-plus-modules architecture encompassing four core pillars: (1) Case Management solutions including Clericus CMS for court case processing, Clericus ORI for official records management, and JuryFlex for jury administration; (2) Shared Data Services comprising TCATS for traffic citations, eCLERC for child support case management, the Florida Courts E-Filing Portal for electronic filing, and CCIS for statewide case information access; (3) e-Commerce Products including PayPointEMV, PayChoice, TelePayIVR, PayNowLink, PayNowConnect, PayKidz, and cash payment options through retail partners, all supported by the enterprise-grade Kestrel Payment Solutions division; and (4) Technical Support services including Help Desk, Service Desk, Resolution Team, Portal Service Desk, Payment Processing Team, Technical Assistance Program (TAP), and The Collective innovation team. A Florida Local Government Investment Trust rounds out investment offerings. The platform processes over $10 billion in payments, handles 3.3+ million citations annually, and supports 280+ million e-Filing documents across all 67 Florida counties.
Differentiator
Problem solved
Functional benefit
Brands
- Kestrel Payment Solutions: National payment technology division offering enterprise-level payment processing services for large governmental organizations and select private-sector partners.
Products and services
- Clericus CMS (Case Maintenance System)
Quantifiable outcome
- $10+ billion in payments processed since 1991
- +5 more outcomes
Companies that use Civitek Solutions
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Civitek Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature12 records
Civitek Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Hayes Computer SystemscoreHayes Computer Systems provides enterprise technology consulting and infrastructure services, supporting system architecture, performance optimization, and IT modernization initiatives for Civitek's technology platforms.
- AdyencoreAdyen provides end-to-end payment processing infrastructure for Civitek's PayPoint terminal solution. Adyen manages payment authorization and settlement, enabling secure credit/debit card transactions and digital wallet payments (Apple Pay, Google Pay).
- Amscot FinancialcoreAmscot Financial operates a statewide network of 300+ retail locations in Florida offering in-person payment acceptance options for child support obligations. Supports cash-based payment options with $5 service fee per transaction.
- Fidelity Express (Sola)minorFidelity Express provides cash payment processing through an extensive network of neighborhood retailers including grocers, convenience stores, and financial service locations. Supports traffic and child support payments statewide.
- Payden & RygelminorPayden & Rygel serves as an investment advisor providing asset management and financial oversight services for the Florida Local Government Investment Trust, supporting institutional and public-sector clients.
- Florida Association of CountiescoreThe Florida Association of Counties co-sponsors the Florida Local Government Investment Trust alongside the Florida Court Clerks & Comptrollers. The Trust provides secure investment options for Florida's counties.
- Florida Courts E-Filing AuthoritycoreThe Florida Courts E-Filing Authority governs the statewide e-Filing Portal, serving as the single access point connecting attorneys, clerks, judges, and state agencies to Florida's court system.
- Fitch RatingsminorFitch Ratings provides independent credit ratings for the Florida Local Government Investment Trust funds - AAAf/S1 for the Short-Term Bond Fund and AAAm for the Day-to-Day Fund.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Civitek Solutions competitors and assessment
Company assessmentBroad incumbents
- Tyler Technologies: Tyler Technologies is a major GovTech incumbent serving state and local governments with its Odyssey court case management platform, NIC digital government services, and payment processing solutions. Most directly comparable to Civitek for court technology and government payments at scale, though Tyler's portfolio spans much broader public-sector software.
- Conduent: Conduent is a large business process services and payment processing provider serving government agencies with transaction processing, payment solutions, and citizen services. Overlaps with Civitek's payment processing capabilities but operates across many government verticals beyond courts.
- Granicus: Granicus provides government experience and digital services platforms connecting agencies with citizens through communications, payment, and workflow solutions. Comparable to Civitek's broader civic technology platform positioning, though broader than court-specific technology.
Direct peers
- Journal Technologies: Journal Technologies provides court case management and justice software to courts and prosecutor offices across multiple U.S. states. Direct competitor to Civitek's Clericus CMS in court case management, with similar customer base of Clerks and court administrators.
- Equivant: Equivant (formerly CourtView and the Tyler Court Solutions business acquired from Thomson Reuters) provides court and prosecutor technology including case management, e-filing, and jury management. Direct peer to Civitek's Clericus CMS, JuryFlex, and E-Filing Portal offerings.
- PayIt: PayIt is a government payment and digital services platform serving state and local agencies with online payments, mobile services, and citizen engagement. Directly comparable to Civitek's PayChoice, PayKidz, PayPointEMV, and Kestrel payment processing capabilities for government transactions.
- ImageSoft: ImageSoft provides case management, electronic filing, and document management solutions for courts, prosecutors, and government agencies. Direct peer to Civitek's Clericus CMS, CCIS, and Florida Courts E-Filing Portal offerings.
- nCourt: nCourt provides online payment processing solutions specifically for courts, clerks, and government agencies, including traffic citation and court fine payments. Direct peer to Civitek's PayChoice and Kestrel payment products for court-related transactions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Civitek Solutions compliance and trust
Trust signalCompliance3 records
Civitek Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Civitek Solutions leadership team
Management profileNumber of profiles
Profiles12 records
Civitek Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Civitek Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Civitek Solutions
What does Civitek Solutions do?
Civitek Solutions provides integrated technology platforms and payment processing services to Florida's 67 Clerks of Court and Comptrollers offices. Its offerings include case management systems, official records indexing, jury management, statewide data sharing services (e-filing, TCATS, eCLERC, CCIS), and a suite of e-commerce payment products supporting credit/debit card, ACH, IVR, retail cash, and digital wallet transactions. The company also operates Kestrel Payment Solutions, a national division serving governmental organizations in multiple states.
Is Civitek Solutions a public or private company?
Civitek Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Civitek Solutions founded?
Civitek Solutions was founded in 1991. It employs 101 to 250 people.
Where is Civitek Solutions based?
Civitek Solutions is headquartered in Tallahassee, United States, in the North America region.
How does Civitek Solutions make money?
Three revenue lines are on record. Payment Processing Service Fees are the primary driver. The others are technology Solutions for Clerks and kestrel National Payment Processing.
Who are Civitek Solutions's main competitors?
Broad incumbents on record are Tyler Technologies, Conduent and Granicus. Direct peers are Journal Technologies, Equivant, PayIt, ImageSoft and nCourt.
Does Civitek Solutions have an API?
No public API is recorded for Civitek Solutions.
What industry is Civitek Solutions in?
Civitek Solutions's product category is Government Court Technology. Its primary akta.pro industry code is FSAMAFAB, A2A Payment Initiation Service Providers (PISPs), with a secondary code of FSABALAB, Payments Operations (ACH/Wire/RTGS, SWIFT, SEPA, Checks). Its NAICS code is 522320.