Hayes Computer Systems
Hayes Computer Systems is a privately held, Tallahassee-based managed IT services provider founded in 1986 that delivers unified communications, networking, security, cloud, and data center solutions to government, education, healthcare, and enterprise clients, primarily in the Southeastern United States.
- Company typePrivate
- Founded1986
- HeadquartersTallahassee, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Hayes Computer Systems does
Hayes Computer Systems (legally Hayes e-Government Resources, Inc.) is a privately held managed IT services provider founded in 1986 in Tallahassee, Florida, now entering its 40th year of operations with 101-250 employees. The company delivers integrated IT solutions spanning unified communications, contact centers, SD-WAN/SASE, networking, security, cloud, and data center services to government, education, healthcare, and enterprise/commercial clients, with named customers concentrated in the Southeastern United States, particularly through the Florida SUNCOM program. Its service is anchored by three owned data centers in the Southeast US, 24/7/365 US-based support staffed by 100% Hayes-badged employees, and a broad vendor-partner ecosystem.
The company's offering architecture is organized around the Hayes as a Service (HaaS) umbrella, which bundles Network as a Service (NaaS, leveraging HPE Aruba, Juniper, and Clearpass), HayesSecure SASE (powered by Palo Alto Networks Prisma SD-WAN and Prisma Access), Hayes Cloud Services (private and hybrid cloud with HIPAA-compliant healthcare offerings), Hayes Voice and Contact Center (hosted Avaya UC/CC and SIP Trunking), Hayes Data Center Services, and Hayes Consulting Services. Pricing models include per-seat licensing for AT&T Hosted Voice Services, monthly consumption-based billing for HayesSecure SASE and cloud services with zero upfront capital expenses, and subscription contracts via the NASPO Cloud Services vehicle for SLED organizations.
Commercially, Hayes operates an enterprise field-sales motion targeting SLED, healthcare, and commercial clients, supplemented by channel distribution through its AT&T partnership for SUNCOM and the NASPO contract listing. A significant revenue anchor is the 2020 selection by the Florida Department of Management Services of AT&T as prime vendor for all four SUNCOM SCS categories, with Hayes providing hosted Avaya solutions to eligible Florida state and education entities. The company is founder-led by CEO Karen Hayes Shiver, is privately held without disclosed PE/VC backing, and has no disclosed funding rounds, M&A activity, or institutional investors in the source data.
Hayes Computer Systems firmographics
Firmographics- Name
- Hayes Computer Systems
- Legal name
- Hayes e-Government Resources, Inc.
- Website
- https://hcs.net
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Hayes Computer Systems is a privately held, Tallahassee-based managed IT services provider founded in 1986 that delivers unified communications, networking, security, cloud, and data center solutions to government, education, healthcare, and enterprise clients, primarily in the Southeastern United States.
- Ownership category
- akta.pro rank
Where Hayes Computer Systems is headquartered
LocationHeadquarters
- HQ city
- Tallahassee
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Hayes Computer Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed Services (HaaS): Hayes as a Service delivers comprehensive IT solutions as recurring, consumption-based services including network infrastructure, cybersecurity, cloud, unified communications, and data center services.
- Contact Center Professional Services: Consulting, design, implementation, training, and managed services for contact center solutions including SIP-based carrier technologies and workforce management.
- Cloud Infrastructure Services: Customized cloud solutions including private cloud, hybrid cloud, and consumption-based pricing with zero upfront capital expenses. Operates three data centers in Southeast US.
- Network as a Service (NaaS): Flexible networking solutions with demand-based consumption model covering infrastructure, software, licensing, deployment, and support using operational budgets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Consumption-based cloud solutions with zero upfront capital expenses |
| Per seat | Monthly | AT&T Hosted Voice over IP Services (HVS) per-seat licensing |
| Usage-based | Monthly | HayesSecure SASE with monthly consumption-based procurement |
| Subscription | Annual | NASPO Cloud Services contract for SLED organizations |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Hayes Computer Systems product offering
Product offeringCore offering
Hayes Computer Systems is a managed IT services provider delivering integrated communications, networking, security, cloud, and data center solutions to government, education, healthcare, and enterprise customers. Its offerings include Unified Communications, Contact Center, SD-WAN, SASE, Cloud, Data Protection, and Consulting services delivered through hosted, premise-based, and hybrid deployment models under the "Hayes as a Service" umbrella.
Product overview
Hayes as a Service (HaaS) is a platform-plus-modules architecture delivering comprehensive IT solutions as recurring, consumption-based services. The core HaaS umbrella encompasses Network as a Service (NaaS), HayesSecure SASE (powered by Palo Alto Networks), Unified Communications & Contact Center solutions (including Hayes Avaya UC Cloud and Hayes Voice and Contact Center), Cloud Services, Data Center Services (with three Southeast US facilities), and Consulting Services. The company provides flexible deployment models (Hosted, Premise-Based, Hybrid) and 24/7/365 US-based enterprise support. SUNCOM Communication Services are delivered through AT&T partnership covering Unified Communications, SIP Trunking, Contact Center, and Legacy Voice for Florida government entities.
Differentiator
Problem solved
Functional benefit
Brands
- HayesSecure SASE: Comprehensive SASE security solution powered by Palo Alto Networks products, offering advanced cybersecurity services with monthly consumption-based procurement model
- Hayes as a Service (HaaS)
- Hayes Network as a Service (NaaS)
- Hayes Protect Cloud
Products and services
- Hayes as a Service (HaaS)
Quantifiable outcome
- Zero upfront capital expenses with consumption-based pricing model
- +2 more outcomes
Companies that use Hayes Computer Systems
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
Hayes Computer Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability2 records
Feature5 records
Hayes Computer Systems partnerships and signals
Strategic signalPartnerships
30 partnerships are on record, tiered core and supporting.
- AT&TcoreAT&T partners with Hayes to provide SUNCOM Communication Services including Unified Communications, SIP Trunking, Contact Center, and Legacy Voice. In July 2020, the State of Florida DMS selected AT&T as vendor for all four SCS categories, with Hayes providing hosted Avaya solutions and support excellence.
- Palo Alto NetworkscorePalo Alto Networks powers HayesSecure SASE solution. Palo Alto is recognized as the only vendor in Gartner's Magic Quadrant for both SASE and SD-WAN. Hayes leverages Palo Alto's Prisma SD-WAN/ION devices and Prisma Access architecture for enterprise-class security.
- AWS (Amazon Web Services)supportingAWS provides enhanced coverage and increased data resiliency for HayesSecure SASE solution through strategic partnership. Hayes leverages AWS cloud infrastructure for hybrid solutions alongside owned data centers.
- AvayacoreHayes hosts Avaya UC Cloud and Contact Center solutions, enabling customers to simplify business communications with call, chat, meet, and collaborate features across devices and locations.
- NASPO ValuePointcoreHayes is listed on NASPO Cloud Services contract, providing streamlined procurement for SLED organizations and eliminating lengthy bid processes.
- Arista NetworkssupportingTechnology partner listed on Hayes partner solutions page.
- Amazon Web ServicessupportingCloud infrastructure partner listed on Hayes partner solutions page.
- CalabriosupportingTechnology partner for contact center workforce management and analytics solutions.
- CloudiansupportingTechnology partner for data storage and protection solutions.
- Critical StartsupportingCybersecurity technology partner listed on Hayes partner solutions page.
- EatonsupportingTechnology partner for power infrastructure solutions.
- Extreme NetworkssupportingEnterprise networking technology partner for LAN/Wi-Fi solutions.
- GenesyssupportingContact center technology partner providing omnichannel customer experience solutions.
- GigamonsupportingNetwork visibility and analytics technology partner.
- HPE ArubacoreLAN/Wi-Fi solutions partner providing enterprise networking and Clearpass security for Hayes NaaS offerings.
- Juniper NetworkscoreCore networking partner for LAN/Wi-Fi, WAN/SD-WAN, and security solutions including Mist wireless.
- NetAppsupportingData storage and management technology partner.
- NilesupportingEnterprise networking technology partner for campus connectivity.
- NVIDIAsupportingTechnology partner for AI and advanced analytics solutions.
- RubriksupportingData protection and backup technology partner.
- Ruckus NetworkssupportingEnterprise Wi-Fi networking technology partner.
- SplunksupportingSecurity analytics and monitoring technology partner.
- TenablesupportingCybersecurity vulnerability management technology partner.
- T-MetricssupportingContact center technology partner providing call recording and analytics.
- Trend MicrosupportingCybersecurity technology partner for endpoint and cloud security.
- VerintsupportingContact center and customer engagement technology partner.
- Versa NetworkscoreSD-WAN technology partner for wide-area network solutions.
- VMwaresupportingVirtualization and cloud infrastructure technology partner.
- ZscalersupportingCloud security technology partner for SASE and security solutions.
- ZoomsupportingVideo conferencing and unified communications technology partner.
Scale indicators5 records
Recent moves4 records
Expansion highlights7 records
Hayes Computer Systems competitors and assessment
Company assessmentBroad incumbents
- CDW Government: Major US IT solutions provider with a dedicated public-sector practice serving SLED and federal; competes with Hayes on unified communications, networking, and cloud procurement for government and education clients.
- ePlus Technology: Technology solutions and services provider covering networking, security, cloud, and managed services with a public-sector focus; comparable in multi-vendor solutions design and managed services revenue model.
- SHI International: Large IT solutions and services provider with significant state and education contracts and similar vendor partnerships; comparable delivery model as a multi-vendor aggregator with managed services.
- Presidio: Large multi-vendor IT solutions integrator and MSP delivering networking, security, cloud, and managed services across commercial and public-sector clients; overlaps heavily with Hayes' integrated-solution model but at national scale.
- World Wide Technology: Large systems integrator and MSP with deep relationships across hyperscalers, networking, and security vendors; competes for large enterprise and public-sector transformation deals in adjacent geographies.
- Insight Enterprises: Global integrator offering hardware, software, and managed services including cloud and security; comparable as a portfolio IT solutions provider pursuing SLED and enterprise clients.
Direct peers
- ConvergeOne: Large US provider of managed UC, contact center, networking, and data center services with similar vendor stack (Avaya, Cisco, Palo Alto); directly competes for enterprise and SLED unified communications and contact center engagements.
- NWN Corporation: Managed services provider focused on SLED, education, and healthcare with UC, contact center, networking, and cloud offerings; comparable in size, vertical mix, and solution portfolio including data center operations.
- VC3: Mid-market IT services provider focused on SLED municipalities and government; comparable in vertical specialization, managed services model, and US-based support delivery.
Regional players
- Marco Technologies: Upper-Midwest US managed IT services provider offering UC, networking, cloud, and managed security to commercial and SLED clients; relevant regional comparable for Hayes' SLED-anchored delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Hayes Computer Systems social profiles
Digital presenceHayes Computer Systems compliance and trust
Trust signalCompliance3 records
Hayes Computer Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hayes Computer Systems leadership team
Management profileNumber of profiles
Profiles8 records
Hayes Computer Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hayes Computer Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hayes Computer Systems
What does Hayes Computer Systems do?
Hayes Computer Systems is a managed IT services provider delivering integrated communications, networking, security, cloud, and data center solutions to government, education, healthcare, and enterprise customers. Its offerings include Unified Communications, Contact Center, SD-WAN, SASE, Cloud, Data Protection, and Consulting services delivered through hosted, premise-based, and hybrid deployment models under the "Hayes as a Service" umbrella.
Is Hayes Computer Systems a public or private company?
Hayes Computer Systems is a private company. It is classified as family owned and is currently operating.
When was Hayes Computer Systems founded?
Hayes Computer Systems was founded in 1986. It employs 101 to 250 people.
Where is Hayes Computer Systems based?
Hayes Computer Systems is headquartered in Tallahassee, United States, in the North America region.
How does Hayes Computer Systems make money?
Four revenue lines are on record. Managed Services (HaaS) is the primary driver. The others are contact Center Professional Services, cloud Infrastructure Services and network as a Service (NaaS).
Who are Hayes Computer Systems's main competitors?
Broad incumbents on record are CDW Government, ePlus Technology, SHI International, Presidio, World Wide Technology and Insight Enterprises. Direct peers are ConvergeOne, NWN Corporation and VC3. Marco Technologies is listed as a regional player.
Does Hayes Computer Systems have an API?
No public API is recorded for Hayes Computer Systems.