Civitek Solutions

What Civitek Solutions does

Civitek Solutions (legal entity FACC Services Group, LLC) is a Tallahassee, Florida-based government technology and payments company, wholly owned by the Florida Court Clerks & Comptrollers (FCCC), serving as the shared technology arm for all 67 Florida Clerks of Court & Comptrollers. Founded in 1991, the company delivers an integrated platform spanning case management (Clericus CMS, Clericus ORI, JuryFlex), statewide shared data services (TCATS traffic citations, eCLERC child support, the Florida Courts E-Filing Portal, CCIS case information), and an e-commerce payment suite (PayPointEMV, PayChoice, TelePayIVR, PayNowLink, PayNowConnect, PayKidz, cash payments, and the Kestrel Payment Solutions national division). The platform processes over $10 billion in cumulative payments, ~$2 billion in annual child support flows, 3.3 million+ citations per year, and approximately 2 million e-filing submissions per month.

The underlying technology is purpose-built for Florida court operations: web-based SaaS case-maintenance applications, certified jury management (JuryFlex), a statutorily mandated statewide citation transmission system (TCATS, Florida Statute 318.18), and a multi-agency case-information system (CCIS) integrated with FDLE, FLHSMV, and the Department of Corrections. Payment processing is layered across PCI-compliant online portals, IVR, PayPointEMV terminals (powered by Adyen), real-time text/email payment links (PayNowConnect), and 300+ Amscot and Fidelity Express retail locations for cash payments. The Collective innovation team and Tech Summit events signal ongoing R&D, including early-stage AI exploration.

Civitek monetizes through (1) transaction and service fees on $700M+ in annual court-related payment volume across digital, phone, IVR, and retail channels, (2) recurring technology and support contracts with Florida's 67 Clerks via its FCCC governance relationship, and (3) enterprise payment processing fees from out-of-state government clients via Kestrel Payment Solutions (Oregon, Washington, New Jersey, Hawaii, U.S. Virgin Islands). The company also co-sponsors the Florida Local Government Investment Trust, a Fitch AAAf/S1- and AAAm-rated public-fund investment vehicle for Florida counties. Customers are exclusively government entities, with no commercial counterparties named.

Name

Civitek Solutions

Legal name

FACC Services Group, LLC

Website

https://civiteksolutions.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

Civitek Solutions is the wholly owned technology and payments arm of the Florida Court Clerks & Comptrollers, providing case management, e-filing, and payment processing platforms to all 67 Florida Clerks of Court and select out-of-state government clients.

Ownership category

akta.pro rank

Product category

Government Court Technology

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Credit Intermediation and Related Activities (522)

akta.pro primary industry

A2A Payment Initiation Service Providers (PISPs) (FSAMAFAB)

akta.pro secondary industry

Payments Operations (ACH/Wire/RTGS, SWIFT, SEPA, Checks) (FSABALAB)

Keywords

• Court technology solutions
• Government payment processing
• Case management software
• E-filing services
• Court records management

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Payment Processing Service Fees: Civitek generates revenue through service fees charged on payment transactions processed through its e-commerce platforms. The company charges a service fee separate from the payment obligation owed to the governmental entity. Fees vary by payment channel (e.g., $5 fee at Amscot retail locations). The company processes over $700 million annually in court-related payments.
2. Technology Solutions for Clerks: As a wholly owned subsidiary of Florida Court Clerks & Comptrollers, Civitek provides technology solutions including case management systems, shared data services, and technical support to Florida's 67 Clerks of Court offices. Revenue is derived from government technology contracts and service agreements.
3. Kestrel National Payment Processing: Civitek's national payment technology division (Kestrel Payment Solutions) provides enterprise-level payment processing services to large governmental organizations and select private-sector partners across multiple states, generating revenue through transaction processing fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels9 records

Marketing channels5 records

Core offering

Civitek Solutions provides integrated technology platforms and payment processing services to Florida's 67 Clerks of Court and Comptrollers offices. Its offerings include case management systems, official records indexing, jury management, statewide data sharing services (e-filing, TCATS, eCLERC, CCIS), and a suite of e-commerce payment products supporting credit/debit card, ACH, IVR, retail cash, and digital wallet transactions. The company also operates Kestrel Payment Solutions, a national division serving governmental organizations in multiple states.

Product overview

Civitek Solutions delivers a comprehensive, integrated technology platform designed specifically for Florida's Clerks of Court and Comptrollers. The portfolio operates as a unified platform-plus-modules architecture encompassing four core pillars: (1) Case Management solutions including Clericus CMS for court case processing, Clericus ORI for official records management, and JuryFlex for jury administration; (2) Shared Data Services comprising TCATS for traffic citations, eCLERC for child support case management, the Florida Courts E-Filing Portal for electronic filing, and CCIS for statewide case information access; (3) e-Commerce Products including PayPointEMV, PayChoice, TelePayIVR, PayNowLink, PayNowConnect, PayKidz, and cash payment options through retail partners, all supported by the enterprise-grade Kestrel Payment Solutions division; and (4) Technical Support services including Help Desk, Service Desk, Resolution Team, Portal Service Desk, Payment Processing Team, Technical Assistance Program (TAP), and The Collective innovation team. A Florida Local Government Investment Trust rounds out investment offerings. The platform processes over $10 billion in payments, handles 3.3+ million citations annually, and supports 280+ million e-Filing documents across all 67 Florida counties.

Differentiator

Problem solved

Functional benefit

Brands

• Kestrel Payment Solutions: National payment technology division offering enterprise-level payment processing services for large governmental organizations and select private-sector partners.

Products and services

• Clericus CMS (Case Maintenance System)

Quantifiable outcome

• $10+ billion in payments processed since 1991
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature12 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Hayes Computer SystemscoreTechnology or IntegrationHayes Computer Systems provides enterprise technology consulting and infrastructure services, supporting system architecture, performance optimization, and IT modernization initiatives for Civitek's technology platforms.
• AdyencoreTechnology or IntegrationAdyen provides end-to-end payment processing infrastructure for Civitek's PayPoint terminal solution. Adyen manages payment authorization and settlement, enabling secure credit/debit card transactions and digital wallet payments (Apple Pay, Google Pay).
• Amscot FinancialcoreChannel Partner/ Reseller/ DistributorAmscot Financial operates a statewide network of 300+ retail locations in Florida offering in-person payment acceptance options for child support obligations. Supports cash-based payment options with $5 service fee per transaction.
• Fidelity Express (Sola)minorChannel Partner/ Reseller/ DistributorFidelity Express provides cash payment processing through an extensive network of neighborhood retailers including grocers, convenience stores, and financial service locations. Supports traffic and child support payments statewide.
• Payden & RygelminorOthersPayden & Rygel serves as an investment advisor providing asset management and financial oversight services for the Florida Local Government Investment Trust, supporting institutional and public-sector clients.
• Florida Association of CountiescoreStrategic or Co-development PartnerThe Florida Association of Counties co-sponsors the Florida Local Government Investment Trust alongside the Florida Court Clerks & Comptrollers. The Trust provides secure investment options for Florida's counties.
• Florida Courts E-Filing AuthoritycoreStrategic or Co-development PartnerThe Florida Courts E-Filing Authority governs the statewide e-Filing Portal, serving as the single access point connecting attorneys, clerks, judges, and state agencies to Florida's court system.
• Fitch RatingsminorOthersFitch Ratings provides independent credit ratings for the Florida Local Government Investment Trust funds - AAAf/S1 for the Short-Term Bond Fund and AAAm for the Day-to-Day Fund.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Tyler Technologies: Tyler Technologies is a major GovTech incumbent serving state and local governments with its Odyssey court case management platform, NIC digital government services, and payment processing solutions. Most directly comparable to Civitek for court technology and government payments at scale, though Tyler's portfolio spans much broader public-sector software.
• Conduent: Conduent is a large business process services and payment processing provider serving government agencies with transaction processing, payment solutions, and citizen services. Overlaps with Civitek's payment processing capabilities but operates across many government verticals beyond courts.
• Granicus: Granicus provides government experience and digital services platforms connecting agencies with citizens through communications, payment, and workflow solutions. Comparable to Civitek's broader civic technology platform positioning, though broader than court-specific technology.

Direct peers

• Journal Technologies: Journal Technologies provides court case management and justice software to courts and prosecutor offices across multiple U.S. states. Direct competitor to Civitek's Clericus CMS in court case management, with similar customer base of Clerks and court administrators.
• Equivant: Equivant (formerly CourtView and the Tyler Court Solutions business acquired from Thomson Reuters) provides court and prosecutor technology including case management, e-filing, and jury management. Direct peer to Civitek's Clericus CMS, JuryFlex, and E-Filing Portal offerings.
• PayIt: PayIt is a government payment and digital services platform serving state and local agencies with online payments, mobile services, and citizen engagement. Directly comparable to Civitek's PayChoice, PayKidz, PayPointEMV, and Kestrel payment processing capabilities for government transactions.
• ImageSoft: ImageSoft provides case management, electronic filing, and document management solutions for courts, prosecutors, and government agencies. Direct peer to Civitek's Clericus CMS, CCIS, and Florida Courts E-Filing Portal offerings.
• nCourt: nCourt provides online payment processing solutions specifically for courts, clerks, and government agencies, including traffic citation and court fine payments. Direct peer to Civitek's PayChoice and Kestrel payment products for court-related transactions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civitek Solutions