Csjbot

What Csjbot does

Suzhou Pangolin Robot Co., Ltd. (Csjbot) is a Chinese service robot manufacturer founded in 2005 and headquartered in Suzhou, China. The company designs, produces, and sells a broad portfolio of service robots spanning eight categories: indoor/outdoor delivery robots (Feimaotui/飞毛腿 series), reception robots (Xiaoyu, Aimi, Ailisi, Xiaoxue, Jingling), medical and disinfection robots (Panda medical, Niumowang medical, Panda sterilization), food delivery robots (Panda, Aimi delivery, Feimaotui), hotel delivery robots, factory handling robots (Niumowang F150/F300/F600 with 150kg-600kg payloads), security inspection robots (Heimao Jingzhang, Special Forces T1), and unmanned retail vehicles (Renwixing). Its modular Feimaotui Max platform is offered in standard, express, food delivery, and medical variants from a shared base design.

Csjbot serves nine industry verticals including new retail, hospitality, dining, healthcare, public services, education, finance, tourism, and government/administrative services. The company operates a 30,000 m2 manufacturing facility and reports 48,000 cumulative units sold, 10,000+ customers served, and exports to 90 countries, supported by 250 million+ cumulative service interactions and 380 million km of cumulative travel distance. Products are sold through a formal agent and distributor network combined with direct enterprise inquiry via phone and WeChat. The company maintains an international brand (Alpha Robotics Co., Ltd.) with English-language sites for export markets, and offers a Python SDK and proprietary CRM fleet management system for third-party integration.

Revenue is generated primarily through hardware sales of service robots, with potential software licensing revenue from SDK and CRM access. Pricing is quote-based and not publicly disclosed. Leadership includes CEO Yugang Song, Director of Trade for Europe and Asia Taline Chen, and Sales Manager Robin Nie. The company is a private joint-stock company with one disclosed funding round on 2022-02-28 (amount undisclosed).

Name

Csjbot

Legal name

苏州穿山甲机器人股份有限公司

Website

https://csjbot.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Csjbot (Suzhou Pangolin Robot) is a Chinese service robot manufacturer founded in 2005, producing delivery, reception, medical, food service, hotel, factory handling, security, and unmanned retail robots for nine industry verticals across 90 countries.

Ownership category

akta.pro rank

Product category

Commercial Service Robotics

NAICS

Commercial and Service Industry Machinery Manufacturing (33331), Material Handling Equipment Manufacturing (33392)

SIC

Special Industry Machinery, Nec (3559), Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro industry

PRIMARYHDAAAIAB

Service & Hospitality Robots

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Robotics & Autonomous Systems

SECONDARYHDAAAIAA

Industrial & Warehouse Robotics

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Robotics & Autonomous Systems

SECONDARYHDAAAIAK

Robot Software, Autonomy Stacks & Simulation (ROS, digital twins)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Robotics & Autonomous Systems

Keywords

• Service robot manufacturing
• Commercial delivery robots
• Reception robot systems
• Medical service robots
• Industrial handling robots

Headquarters

HQ city

Hachioji

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Service Robot Hardware Sales: Sale of physical service robots across multiple categories including delivery, reception, medical, dining, hotel, factory, security, and unmanned retail robots. Hardware products are sold directly to customers in sectors such as new retail, finance, education, healthcare, hospitality, and government.
2. Agent/Distributor Network: The company recruits agents and distributors to resell and deploy robots regionally, suggesting a distribution channel revenue model through channel partners.
3. Software/SDK Licensing: Software development kit (SDK) downloads and CRM management system access suggest potential software licensing or SaaS components for fleet management and integration.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Csjbot (Suzhou Pangolin Robot Co., Ltd. / 苏州穿山甲机器人股份有限公司) researches, designs, manufactures, and sells a broad portfolio of commercial service robots, including indoor/outdoor delivery robots, reception robots, medical and disinfection robots, food delivery robots, hotel delivery robots, factory handling robots, security inspection robots, and unmanned retail vehicles. The company also offers customized OEM/ODM robot services and a robot management platform/SDK for enterprise fleet management.

Product overview

Csjbot (苏州穿山甲机器人股份有限公司) is a robotics company offering a comprehensive portfolio of service robots organized into six core product lines: (1) Indoor/outdoor delivery robots including 飞毛腿 Pro, 飞毛腿Max variants (标准版, 快递版, 外卖版, 医疗版) for logistics across multiple scenarios; (2) Welcome/reception robots including 小鱼, 艾米, 爱丽丝, 小雪, 精灵 for greeting and guidance; (3) Medical robots including 熊猫医疗款, 牛魔王医疗版, 熊猫消杀 for hospital logistics and disinfection; (4) Food delivery robots including 熊猫, 艾米送餐, 飞毛腿 for restaurant service; (5) Hotel delivery robots including 熊猫酒店配送机器人 for hospitality logistics; (6) Factory handling robots including 牛魔王F150, F300, F600 for industrial transport; (7) Security inspection robots including 黑猫警长, 特种兵T1 for facility surveillance; and (8) Unmanned retail vehicles including 任我行无人零售车. The company serves diverse industries including administrative services, public services, education, healthcare, retail, hospitality, food service, finance, and tourism, with 90+ countries and 10,000+ customers served globally.

Differentiator

Problem solved

Functional benefit

Products and services

• Ninja series indoor/outdoor delivery robots (飞毛腿 Ninja) Autonomous ground delivery robots designed for indoor and outdoor logistics, capable of navigating elevators, multi-floor buildings, and urban environments for last-mile and intra-premise delivery. Targeted at enterprises needing automated item transport.
• Reception/welcome robots (小鱼 Iris, 艾米 Amy, 爱丽丝 Alice, 小雪 Snow, 精灵 Elf) Interactive humanoid reception and greeting robots used at hotel lobbies, exhibition halls, airports, banks, and government reception areas to welcome, guide, and inform visitors with voice, facial expressions, and AI-powered Q&A.
• Medical and disinfection robots (飞毛腿Max医疗版, 熊猫医疗款 Panda Medical, 牛魔王医疗版, 熊猫消杀 Panda Disinfection) Medical-grade service robots used in hospitals for medicine and supply delivery, patient-facing services, and ultraviolet/spray disinfection of wards and clinics, addressing infection control and nursing workload challenges in healthcare facilities.
• Food delivery robots (熊猫 Panda, 艾米 Amy, 飞毛腿 Ninja food delivery variants) Autonomous tray-carrying robots used in restaurants, hotpot chains, and food service venues to deliver dishes from kitchen to tables, reducing labor cost and improving service consistency.
• Hotel delivery robots (熊猫酒店配送机器人 Panda Hotel Delivery Robot) Elevator-integrating delivery robots for hotels that autonomously transport amenities, toiletries, and food orders from service counters to guest rooms, supporting contactless service in hospitality.
• Factory handling robots (牛魔王 F150 / F300 / F600 Bull Demon King series) Heavy-payload autonomous mobile robots for industrial and warehouse handling, available in F150, F300, and F600 payload classes for material movement in factories, warehouses, and logistics centers.
• Security inspection robots (黑猫警长 Black Cat, 特种兵 T1 Special Forces) Autonomous patrolling and inspection robots equipped with cameras and sensors for security surveillance in factories, parks, residential communities, and public areas, providing 24/7 monitoring and anomaly alerts.
• Unmanned retail vehicle (任我行 Go-Anywhere) Mobile unmanned retail vehicle that autonomously dispenses goods in public venues, scenic areas, and commercial zones, enabling 24/7 contactless vending without fixed storefronts.
• OEM/ODM customized robot service Custom robot design and manufacturing service offering OEM/ODM solutions for clients that need application-specific robots tailored to their operational requirements.

Quantifiable outcome

• 48,000 units globally sold
• +5 more outcomes

Named customers3 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Alpha Robotics Co., Ltd.minorOthersListed as a friendly link on the company website footer. Alpha Robotics Co., Ltd. (alpha-robot.com) appears to be the international English-language brand or sister company of Suzhou Pangolin Robot, with a separate website (alpharobotics.ai). Nature of the relationship is unclear but appears to be a brand/international entity under the same corporate group.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Pudu Robotics: China-based service robot maker specializing in food-delivery, reception, and hotel robots. Closest direct competitor to Csjbot, with overlapping product lines (BellaBot, KettyBot, HolaBot) and similar vertical exposure in restaurants, hospitality, and healthcare.
• Keenon Robotics: Shanghai-based service robot manufacturer focused on food-delivery and hotel robots. Directly competes with Csjbot in the Chinese hospitality and restaurant verticals with comparable product positioning.
• Savioke: US-based creator of the Relay hotel delivery robot, focused on hospitality logistics. Directly comparable to Csjbot's hotel-delivery robot line in use case and customer segment.
• OrionStar (OrionStar Technology): Chinese AI-robotics company offering reception, delivery, and service robots. Overlaps directly with Csjbot's reception and hospitality product portfolio and competes for the same enterprise customers in China.
• Bear Robotics: US/Korean service robot company best known for Servi restaurant robots. Comparable to Csjbot's food-delivery and reception lines, with similar target customers (restaurant chains, hospitality) and B2B sales model.
• Gaussian Robotics: Chinese commercial cleaning and service robot maker. Comparable to Csjbot's disinfection/security robot lines and broader commercial-service robotics positioning.
• Yunji Technology: Chinese hotel service robot specialist. Comparable to Csjbot's hotel-delivery and reception products, targeting the same Chinese hotel chain customers with focused single-vertical positioning.

Broad incumbents

• SoftBank Robotics: Global humanoid/service robot company (Pepper, Whiz). Operates in the same broad service-robot category as Csjbot but at much larger scale and with a focus on humanoids and cleaning robots.

Emerging players

• Starship Technologies: Autonomous ground delivery robot company operating in last-mile logistics. Comparable to Csjbot's 飞毛腿 indoor/outdoor delivery robot line in core delivery use case, though focused on outdoor last-mile.
• Aethon: US-based maker of TUG hospital logistics robots. Comparable to Csjbot's medical-robot product line (牛魔王 medical, 飞毛腿 Max medical) and shares the hospital material-transport use case.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PangolinRobot

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Csjbot