del Lago Resort & Casino

What del Lago Resort & Casino does

del Lago Resort & Casino is an integrated gaming and hospitality property located in Waterloo, New York, in the Finger Lakes region, owned and operated within the Churchill Downs Incorporated (NASDAQ: CHDN) portfolio of regional gaming assets. The property operates a single physical campus at I-90 Exit 41 with a gaming floor offering more than 1,650 slot machines, 66 table games including 14 poker tables, a dedicated High Limit room, and The Sportsbook featuring 15 betting kiosks and 4 betting windows within a 6,000+ square-foot facility. Lodging is provided through an AAA Four Diamond-rated hotel offering Stay & Play and Bed & Breakfast packages, complemented by Spa del Lago (massages, facials, body treatments, and three published spa packages priced $45-$350), and more than 40,000 square feet of meeting and event space for weddings, corporate events, and conferences. Enterprise and consumer revenue is generated through eight material streams: gaming win, sports wagering, hotel room revenue, spa service fees, food and beverage across seven on-property venues (including Portico by Fabio Viviani, The Sociale Café & Bar, ZA'GO Pizzeria, The Stack Burger Joint, Knuckle Sandwiches, Zweigle's cart, and Churchill's Bourbon & Brew), ticketed entertainment at The Vine Showroom (Sold via Ticketmaster), retail (Galleria del Lago and Spa Boutique), and group event catering. Distribution is entirely on-property at a single regional location; the company sells ancillary services through direct booking (phone, on-site Agilysys engine), OpenTable restaurant reservations, Ticketmaster shows, and a mobile app.

Name

del Lago Resort & Casino

Legal name

del Lago Resort & Casino

Website

https://dellagoresort.com

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

del Lago Resort & Casino is an integrated gaming, hotel, spa, dining, and entertainment resort in Waterloo, New York, owned by Churchill Downs Incorporated. It serves regional casino gamers, Finger Lakes tourists, and event organizers from across upstate New York through a single on-property campus.

Ownership category

akta.pro rank

Product category

Casino and Resort Hospitality

NAICS

Casino Hotels (721120), Casino Hotels (72112), Gambling Industries (7132)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-Amusement & Recreation Services (7900), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Integrated Casino Resorts (THAGAJAA)

akta.pro secondary industries

Integrated Casino Resorts (Casino + Hotel/Entertainment) (MPAEAAAA), Destination Casino Hotels (THAGAJAC), Luxury Casino Hotels (THAGAJAI)

Keywords

• Casino gaming operations
• Resort hospitality services
• Sports betting facilities
• Live entertainment venue
• Wedding event spaces

Headquarters

HQ city

Waterloo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Gaming Operations: Primary revenue from casino gaming including slot machines, table games, and poker. Revenue is generated through house edge on wagers across slot machines, table games, and poker rake. Jackpot payouts and gaming win are the core financial drivers.
2. Sports Betting: Revenue generated from sports wagers placed at 15 betting kiosks and 4 betting windows. Sports betting complements the gaming floor offering and attracts sports-focused patrons.
3. Hotel Accommodations: AAA Four Diamond rated hotel rooms and suites generating lodging revenue. The hotel offers packages including Stay & Play and Bed & Breakfast. Pricing is rate-season and tier-based with discounted Hotel Hot Dates available.
4. Spa and Wellness Services: Spa del Lago offers massages, facials, body treatments, nail services, and spa day packages. Revenue is generated through service fees and package pricing, with day passes available for amenity-only access.
5. Food and Beverage: Multiple on-property dining venues including Portico by Fabio Viviani (fine dining Italian steakhouse), The Sociale Café & Bar (healthful casual dining), ZA'GO Pizzeria, The Stack Burger Joint, Knuckle Sandwiches, Zweigle's hot dog cart, and Churchill's Bourbon & Brew sports bar. Also includes room service.
6. Entertainment and Live Events: The Vine Showroom hosts ticketed concerts, comedy shows, and tribute acts. Events are sold through Ticketmaster with player-perk free shows for loyalty members. Additional revenue from Savor NY event space and Centrifico live music venue.
7. Retail and Shopping: Spa del Lago Boutique sells skincare, body products, del Lago branded merchandise, robes, and loungewear. Galleria del Lago offers del Lago logo items, local Finger Lakes products, snacks, and gifts. Gift cards are sold for use across property.
8. Group Events and Banquets: Over 40,000 square feet of meeting and event space accommodating up to 2,200 guests. Venues include Sala da Ballo (3,721 sq ft), The Vine Stage, Farmer's Market (up to 350 guests), Savor NY (up to 100 standing), and Portico Terrace/PDR (up to 10). Revenue from catering, room rentals, and event planning services for weddings, corporate events, and conferences.

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels9 records

Core offering

del Lago Resort & Casino operates an integrated gaming, hospitality, and entertainment resort in Waterloo, New York. The property offers a 1,650+ slot machine gaming floor with 66 table games, a 14-table poker room, and a 6,000+ square foot sportsbook. It pairs gaming with an AAA Four Diamond hotel, a full-service spa, multiple dining venues, live entertainment at The Vine Showroom, retail outlets, and over 40,000 square feet of meeting and event space.

Product overview

del Lago Resort & Casino is a comprehensive resort destination offering gaming, hospitality, dining, entertainment, and retail experiences. The property features a unified platform of offerings: the Gaming Floor as the core product with slots, table games, poker, and sports betting; paired with Hotel del Lago (AAA Four Diamond) and Spa del Lago for lodging and wellness; multiple dining venues including Portico by Fabio Viviani, The Sociale Café & Bar, ZA'GO Pizzeria, The Stack Burger Joint, Knuckle Sandwiches, Centrifico, and Churchill's Bourbon & Brew; entertainment through The Vine Showroom, Live at Centrifico, and Savor NY event space; retail via Galleria del Lago and Spa del Lago Boutique; and FastTrack Rewards loyalty program with Power Loyalty Partners network. The property also offers extensive group event and wedding services with over 40,000 square feet of meeting space.

Differentiator

Problem solved

Functional benefit

Brands

• Portico by Fabio Viviani: Fine dining Italian restaurant featuring steakhouse-style chops and seafood, created by Chef Fabio Viviani.
• The Sociale Café & Bar
• Churchill's Bourbon & Brew
• The Vine Showroom
• Savor NY
• Centrifico
• Spa del Lago
• ZA'GO Pizzeria
• The Stack Burger Joint
• Knuckle Sandwiches
• Galleria del Lago
• Spa del Lago Boutique

Quantifiable outcome

• Over $258,000 in last 100 jackpots paid out
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

16 partnerships are on record, tiered core and minor.

• FastTrack Rewards Network (Churchill Downs Incorporated)coreGTM or Marketing PartnerFastTrack Rewards is a universal loyalty program across Churchill Downs Incorporated gaming properties. Del Lago is a participating property where members can earn and redeem points. The program covers properties in Florida (Calder Casino), Indiana (Terre Haute Casino Resort), Kentucky (Derby City Gaming Hotel, Derby City Gaming Downtown, Owensboro Racing & Gaming, Ellis Park Racing & Gaming, Turfway Park, Newport Racing & Gaming, Oak Grove), Maine (Oxford Casino Hotel & Sportsbook), Maryland (Ocean Downs Casino), New Hampshire (Chasers Poker Room, Rockingham Grand), New York (del Lago), and Virginia (The Rose and all Rosie's locations).
• Montezuma WineryminorGTM or Marketing PartnerPower Loyalty Partner. Montezuma Winery & Hidden Marsh Distillery is located in Seneca Falls, NY and offers award-winning fruit, grape, and honey (mead) wines plus brandy, liqueurs, whiskey, and BEE Vodka. del Lago rewards members can use points at this partner location.
• Muranda Cheese CompanyminorGTM or Marketing PartnerPower Loyalty Partner. Muranda Cheese Company is a dairy farm and artisan cheese shop in Waterloo, NY featuring Colby, British Raw Milk Cheddar, Blue, and Red Buddy cheeses among others. del Lago rewards members can use points at this partner location.
• Idol Ridge WineryminorGTM or Marketing PartnerPower Loyalty Partner. Idol Ridge Winery opened in November 2013 as one of the newest wineries on the east side of Seneca Lake, offering European vinifera grape varieties and Cornell hybrids. del Lago rewards members can use points at this partner location.
• Glenora Wine CellarsminorGTM or Marketing PartnerPower Loyalty Partner. Glenora Wine Cellars is a winery resort in Dundee, NY and the first winery opened on Seneca Lake in 1977. Offers tastings, cellar tours, and Inn accommodations. del Lago rewards members can use points at this partner location.
• Cobblestone Creek Country ClubminorGTM or Marketing PartnerPower Loyalty Partner. Cobblestone Creek Country Club features a Scottish Links style golf course on 412 acres in the Finger Lakes region with a premiere private pub and wine display. del Lago rewards members can use points at this partner location.
• Ashley Lynn WineryminorGTM or Marketing PartnerPower Loyalty Partner. Located in Waterloo, NY, Ashley Lynn Winery has a fine selection of both apple and grape wines with daily wine tasting and a large selection of wine-related merchandise. del Lago rewards members can use points at this partner location.
• Hampton by HiltonminorGTM or Marketing PartnerPartner hotel offering exclusive rates when Hotel del Lago is fully booked. Located in the Finger Lakes region near del Lago, providing overflow accommodation for guests seeking lodging when del Lago's hotel is at capacity.
• The Lux Hotel & Conference CenterminorGTM or Marketing PartnerPartner hotel and conference center offering exclusive rates when Hotel del Lago is fully booked. Located in the Finger Lakes region, providing overflow accommodation and meeting space options for del Lago guests.
• TicketmastercoreChannel Partner/ Reseller/ DistributorTicketmaster is the exclusive official ticketing service provider for The Vine Showroom at del Lago Resort & Casino. All show tickets are sold through Ticketmaster. The box office waives all fees for shows. Official ticketing URL: ticketmaster.com/del-lago-resort-casino-tickets-waterloo/venue/1436.
• Without A Cue ProductionsminorStrategic or Co-development PartnerMurder mystery production company that performs themed shows at del Lago. Past productions include 'Sex and the City' (Slay and the City: A Killer Cosmo), 'A Golden Girls Murder Mystery,' 'Brady Bunch Murder Mystery,' and 'Murder on the Titanic' (New Year's Eve). These events are ticketed entertainment offerings at the resort.
• Chef Fabio VivianicoreStrategic or Co-development PartnerChef Fabio Viviani is a renowned Top Chef alumnus and celebrity restaurateur who created Portico by Fabio Viviani at del Lago. He grew up in Florence, Italy, appeared on Top Chef Season 5 and Top Chef: All Stars, and has authored multiple cookbooks. His restaurant Portico has won OpenTable Diner's Choice and Wine Spectator Award of Excellence for 7 consecutive years.
• Finger Lakes Premium OutletsminorGTM or Marketing PartnerLocal partner shopping destination recommended to del Lago guests visiting the Finger Lakes region. Part of the local attractions ecosystem promoted to resort visitors.
• RBTL Auditorium TheatreminorGTM or Marketing PartnerRegional theatre partner recommended to del Lago guests for drama and performing arts experiences in the Finger Lakes region.
• Seneca County Mental HealthminorOthersPartnership with Seneca County Mental Health Services to provide problem gambling, substance abuse, and other counseling services to both team members and guests at the Responsible Gaming Resource Center on property.
• Habitat for Humanity Cayuga CountyminorOthersCharitable partner for the 'Give $5 Get $10' promotion where guests donate $5 cash to Habitat for Humanity Cayuga County in exchange for $10 free slot play, valid on Saturdays in July 2026.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mohegan Sun: Mohegan Tribal Gaming Authority-owned integrated casino resort in Uncasville, CT. Comparable regional casino resort with hotel, gaming, dining, entertainment, and event space; competes for Northeast destination gaming and resort stays.
• Wind Creek Bethlehem: Poarch Band of Creek Indians-owned casino resort in Bethlehem, PA. Regional integrated gaming property with hotel, dining, sportsbook, and entertainment; competes for Northeast regional gaming and overnight stay demand.
• Resorts World Catskills: Integrated casino resort in Sullivan County, NY operated by Genting. Competes directly with del Lago for upstate NY and New York City drive-in gaming, hotel, and entertainment demand with comparable resort amenities.
• Foxwoods Resort Casino: Mashantucket Pequot Tribal Nation-owned integrated casino resort in Mashantucket, CT. Comparable regional integrated resort competing for Northeast gaming, hotel, dining, and event demand with similar amenity mix.
• Turning Stone Resort Casino: Oneida Indian Nation-owned integrated casino resort in Verona, NY (~60 miles from del Lago) with comparable gaming floor scale, hotel, dining, and entertainment. The closest direct regional competitor for Finger Lakes gaming, hotel, and event spend.
• Rivers Casino & Resort Schenectady: Rush Street Gaming-operated casino resort in Schenectady, NY. Direct commercial casino competitor for upstate NY gamers with slot machines, table games, hotel, dining, and live entertainment offerings comparable in scope.
• Seneca Niagara Resort & Casino: Seneca Nation-owned casino resort in Niagara Falls, NY with hotel, gaming, dining, and entertainment. Competes for western NY and Canadian tourist gaming and resort spend within del Lago's broader regional catchment.

Broad incumbents

• Caesars Entertainment: Major US gaming and hospitality operator with regional and destination casino properties plus Caesars Rewards loyalty network. Comparable in operating model and customer segments but operates at a much larger national scale than del Lago.
• MGM Resorts International: Large multi-property gaming and hospitality operator with regional and destination casino resorts across the US. Overlaps with del Lago in gaming operations, hotel, dining, and loyalty mechanics, but at substantially larger scale and broader geographic footprint.
• Penn Entertainment: Regional US gaming operator with 40+ casino and racetrack properties, ESPN BET online sports betting, and a multi-property loyalty program. Overlaps with del Lago in regional gaming, sports betting, and hospitality offerings but at significantly broader national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dellagoresort
• Facebookfacebook.com/dellagoresort
• LinkedInlinkedin.com/company/del-lago-resort-casino
• Instagraminstagram.com/dellagoresort

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about del Lago Resort & Casino