What Palas Software does

Palas Software Pvt. Ltd. is an Indian MSME headquartered in New Delhi that designs and manufactures touch-screen hardware and related software for the Indian market. Founded in 1984, the company operates with 1–10 employees from a single ISO 9001 certified factory and is led by Managing Director Rajiv Srivastava, an IIT/IIM graduate. Its product portfolio centers on Surface Capacitive and Projected Capacitive touch screen monitors and panel PCs (8.4"–86") built around 3M MicroTouch sensors, Intel Celeron/i3/i5/i7 processors and Windows/Linux/Android OS support. Capabilities include up to 80 simultaneous touches, 5–12 ms response time, palm rejection, IP65/IP66 sealing, vandal-resistant construction, and resistance to dust, grease and paan stains — features explicitly designed for Indian operating conditions.

Beyond monitors, Palas sells complete self-service ecosystems. The flagship PSOS stack integrates self-ordering kiosks (10.1"–32"), customer display systems, kitchen display systems and industrial kitchen displays into a restaurant automation suite. Adjacent products include POS billing terminals with Sankyo smart card readers and Palas thermal printers, interactive touch tables (17"–65"), smart city payment kiosks, hospital OPD self-registration kiosks, digital signage and building directories. On the software side, the firm offers Palas WIS (Industry 4.0 work instruction system), Contactless Visitor Registration (PCVR), Contactless Employee Attendance (PCEA), HR training/employee-records software, and image-recognition-enabled retail billing.

The business model is primarily direct B2B hardware sales ex-works Delhi with GST extra 18%, supplemented by e-commerce-style catalog buying and multi-year contracts for customized Smart City/government deployments. Pricing is publicly disclosed, ranging from ₹17,900 entry-level monitors to ₹1,54,000 32" self-ordering kiosks, with optional monthly recurring for software add-ons. Customer concentration is anchored in Indian QSR (McDonald's, Wendy's, Chaayos, Khan Chacha, BVK Biriyani), entertainment (Miraj Cinemas), corporates (Airtel), government (Indian Parliament Museum) and healthcare OPDs. The firm markets through palas-india.com, a WordPress blog, downloadable brochures and earned-media coverage, with no disclosed external funding.

Name

Palas Software

Legal name

Palas Software Pvt. Ltd.

Website

https://palas-india.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Short description

Palas Software is an Indian MSME that designs and manufactures touch screen monitors, kiosks, POS systems, touch tables and contactless self-service software for Indian restaurants, hospitals, retailers, smart cities and industrial customers.

Ownership category

akta.pro rank

Product category

Touch Screen Hardware Systems and Self-Service Kiosks

NAICS

Computer and Peripheral Equipment Manufacturing (33411), Computer and Peripheral Equipment Manufacturing (3341), Computer Terminal and Other Computer Peripheral Equipment Manufacturing (334118)

SIC

Computer Peripheral Equipment, Nec (3577), Computer & Office Equipment (3570), Computer Terminals (3575)

akta.pro primary industry

Touchscreen Monitors (Interactive) (HDACADAF)

akta.pro secondary industries

POS Terminals & All-in-One Retail Computers (HDACAKAA), Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)

Keywords

• Touch screen monitors
• Self-service kiosks
• POS systems
• Industrial panel PCs
• Digital signage

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Hardware Sales - Touch Screen Monitors: Sale of touch screen monitors including single touch (PCUM series), multi-touch (PMUM series), and value series displays. Sizes range from 8.4 to 86 inches. Prices range from ₹17,900 for Value Series to higher-end industrial displays.
2. Touch Screen Computers/All-in-One: Sale of embedded touch screen computers (BCxM, BMxM series) with integrated processors, available in single and multi-touch variants. Sizes from 10.1 to 75 inches.
3. Self-Service Kiosk Systems: Complete self-ordering kiosk systems for restaurants, hospitals, and smart city applications. Prices from ₹54,000 to ₹1,54,000 depending on screen size and configuration.
4. POS Systems: Point of Sale billing terminals with touch screen, printers, card readers. Compact design with rugged all-metal construction.
5. Kitchen Display Systems (KDS): Kitchen display systems integrated with self-ordering ecosystem for restaurant automation.
6. Industrial Software Licenses: Software for Industry 4.0 applications including WIS, Contactless Visitor Registration (PCVR), Contactless Employee Attendance (PCEA), and process control systems.
7. Smart Card Readers and Thermal Printers: Sankyo smart card readers (Japan-made) and Palas thermal printers for kiosk and POS applications.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Palas Software designs and manufactures touch screen monitors, touch screen panel PCs (embedded computers), and complete self-service kiosk systems including restaurant self-ordering kiosks, hospital patient registration kiosks, smart city payment kiosks, and POS billing terminals. The company integrates 3M MicroTouch capacitive touch technology (supporting up to 80 simultaneous touches) with Intel processors running Windows, Linux, or Android, and complements hardware with proprietary software including contactless visitor management, employee attendance, and Industry 4.0 work instruction systems.

Product overview

Palas Software is an Indian touch technology company offering a comprehensive portfolio of hardware and software products centered on touchscreen systems. The core offering consists of touch screen monitors (8.4 to 86 inches) and touch screen panel computers (10.1 to 75 inches) using 3M MicroTouch capacitive technology with single-touch and multi-touch variants supporting up to 80 simultaneous finger touches. The company provides complete self-service kiosk solutions including Self Ordering Kiosks (PSOS) for restaurants with Kitchen Display Systems, Patient Registration Kiosks for hospitals, Smart City Payment Kiosks, and Visitor/Attendance management systems. Related products include POS billing terminals, digital signage solutions, interactive touch tables, smart card readers (Sankyo), thermal printers, and cheque scanners. Industrial software offerings include Palas WIS for factory floor data management, Contactless Visitor Registration (PCVR), and Contactless Employee Attendance (PCEA). All products are designed and manufactured in India, primarily serving the Indian market through verticals including retail, restaurants, healthcare, smart cities, and industrial applications.

Differentiator

Problem solved

Functional benefit

Products and services

• Touch Screen Monitor
• Touch Screen Panel PCs
• POS Billing Terminal
• Self Service Ordering Kiosk (PSOS)
• Self Service Patient Registration Kiosk
• Smart City Payment Kiosk
• Touch Screen Table
• Digital Signage Solutions
• Contactless Self Service - Attendance and Visitors
• Palas WIS (Work Instruction System)
• Visitor Check-In Kiosk Software
• Contactless Self Ordering with Payment Software
• Sankyo Smart Card Readers
• Palas Thermal Printers
• Sankyo Cheque Scanner (IST306)
• Interactive Building Directory with Map
• Retail Solution
• Capacitive Touch Screen Monitor Value Series

Quantifiable outcome

• Restaurant payback on kiosk investment as low as 3 months when replacing 2-shift waiter operations
• +2 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• 3M Touch SystemscoreTechnology or Integration3M MicroTouch Touch Screen Systems integrated into Palas products. 3M technology serves as the industry standard in India for 6' to 32' touch screen sizes. Palas offers Surface Capacitive and Projected Capacitive multi-touch screens using 3M technology with up to 80 simultaneous touches.
• Sankyo (Japan)coreTechnology or IntegrationSankyo smart card readers supplied for Palas POS systems and kiosks. Sankyo has 80% share of the world ATM market. Products include motorized card readers, dip type manual card readers, swipe card readers, contactless card readers, and cheque scanners.
• Intel CorporationcoreTechnology or IntegrationIntel processors used in Palas touch computers, self-ordering kiosks, and panel PCs. Products use Intel Celeron processors standard, with optional i3/i5/i7 upgrades. Next generation Intel processors mentioned for high-end models.
• MicrosoftsupportingTechnology or IntegrationWindows operating systems (Windows 10, Windows 11, Windows 8, Windows 7) used across Palas product line. Microsoft Edge browser mentioned for Palas Web Browser application.
• Payment Networks (UPI, PayTM, RuPay, Visa, Mastercard)supportingTechnology or IntegrationPayment integration partnerships enabling digital payments through self-ordering kiosks. Supports UPI, PayTM, RuPay, credit/debit cards, contactless wave & pay (NFC). E-wallet payment standard feature.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Elo Touch Solutions: Global manufacturer of touch screen monitors, interactive displays and self-service kiosks; directly comparable to Palas across capacitive touch monitors and POS/kiosk hardware serving retail and hospitality.
• Advantech: Industrial panel PC, touch computer and kiosk manufacturer; closely comparable to Palas's Touch Screen Panel PCs and industrial HMI/kiosk offerings for factory and process-control environments.
• Aures Technologies: European POS hardware manufacturer with touch screen EPOS terminals and kiosks for retail and hospitality; comparable to Palas on POS and self-ordering hardware form factors.
• Pyramid Computer: Manufacturer of self-service kiosks and interactive terminals for retail, hospitality and public sectors; directly comparable to Palas's PSOS, smart city payment and patient registration kiosks.
• Posiflex Technology: POS terminal and touch computer manufacturer offering all-in-one terminals and kiosks used in retail and QSR; comparable to Palas's POS billing terminals and PSOS self-ordering kiosk line.

Broad incumbents

• Panasonic Connect: Major manufacturer of rugged touch panels, kiosks and digital signage; comparable to Palas's ruggedized IP65/IP66 touch monitors and outdoor smart city kiosk offerings.
• Diebold Nixdorf: Global provider of self-service kiosks and POS for banking and retail; competes with Palas in smart city payment kiosks and POS terminals, particularly through banking and financial-services deployments.
• NCR Corporation: Large incumbent in POS and self-service kiosks for retail, hospitality and banking; overlaps with Palas's restaurant self-ordering, smart city payment kiosk and POS categories at much larger scale.
• IBM Kiosk Solutions: Large incumbent offering enterprise self-service and digital signage solutions; overlaps with Palas's building directory, smart city kiosk and touch table digital signage segments.

Emerging players

• Shenzhen Micsystem (MicPos): Chinese manufacturer of self-service kiosks and POS terminals; competes with Palas in the affordable kiosk and self-ordering segment for restaurants and retail, especially in emerging markets.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/PalasSoftware1
• LinkedInlinkedin.com/company/palas-software-pvt-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Palas Software