What FAMAEX - Facility Management Exchange does

FAMAEX (Facility Management Exchange, S.L.) is a Madrid-headquartered, privately held technology platform that intermediates facility maintenance services between multi-location enterprise clients and a national network of qualified service providers. Founded in 2017 and operating as a subsidiary of DOMINION (a multi-technical services group with 10,000+ employees across 35 countries), the company serves multi-point businesses in Spain with national coverage and is extending into Portugal. Its product surface comprises three service lines: Corrective Maintenance (24/7, 3-hour response with a 6-month guarantee), Preventive Maintenance (planned programs covering HVAC, electrical, fire protection, and other specialties), and Construction/Renovations.

The core technology is a cloud-based, free client platform complemented by an iOS mobile application for service providers (Famaex Proveedores). The platform captures service requests, performs automated provider assignment based on geolocation, availability, and ratings, tracks service status in real time, and consolidates all activity into a single monthly invoice. A customer feedback and rating system supports quality control across the provider network. Provider onboarding is free and non-exclusive, and clients access the platform without a permanence commitment. Marketing reaches prospects through the corporate website, blog content, LinkedIn, app store listings, and corporate video.

FAMAEX's commercial model is a transaction-fee intermediation: the platform is provided to clients free of charge, while revenue is generated on the spread between provider costs and client pricing under nationally unified rates. The go-to-market combines product-led self-service (demo request via the website, self-serve platform login) with a B2B sales motion targeting enterprise multi-location accounts across Retail, Restaurants, and Real Estate verticals. The company is GDPR-compliant under EU Regulation 2016/679. Leadership consists of CEO Jorge Prat Balasch and Head of Sales Esteban Torres; early-stage capital was raised via fullVenture in 2016 and The Crowd Angel in 2019.

Name

FAMAEX - Facility Management Exchange

Legal name

FACILITY MANAGEMENT EXCHANGE, SL

Website

https://famaex.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

FAMAEX is a Madrid-based technology platform, subsidiary of DOMINION, that intermediates facility maintenance between multi-location enterprise clients and a national provider network in Spain (expanding to Portugal), offering corrective and preventive maintenance plus construction services through a free cloud platform.

Ownership category

akta.pro rank

Product category

Facility Management Services Platform

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)

Keywords

• Facility management platform
• Maintenance services marketplace
• Multi-location maintenance
• Corrective maintenance services
• Preventive maintenance services

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Maintenance Services Intermediation: FAMAEX acts as an intermediary between multi-location enterprise clients and a network of maintenance service providers. The platform enables clients to request services across all their locations, assigns qualified providers, and consolidates billing into a single monthly invoice. Revenue is generated through the margin between provider costs and client pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

FAMAEX operates a two-sided technology platform that connects multi-location enterprise clients in Spain with a nationwide network of qualified maintenance service providers. The free platform enables clients to request, track, and centrally manage corrective maintenance, preventive maintenance, and construction/renovation services across all their locations through a single interface, with automated provider assignment, consolidated monthly invoicing, and 6-month service guarantees. Revenue is generated through the intermediation margin between provider service costs and client pricing on actual maintenance work.

Product overview

FAMAEX offers a unified technology platform (Famaex Platform) for comprehensive maintenance management of multi-point businesses in Spain. The platform integrates with two main service modules: Mantenimiento Correctivo (Corrective Maintenance) and Mantenimiento Preventivo (Preventive Maintenance), plus Obras y reformas (Construction and Renovations). The Famaex Proveedores App complements the offering by enabling service providers to receive and manage work orders. The ecosystem includes 24/7 call center support, automated provider assignment via geolocation, a ratings-based quality control system, and consolidated monthly invoicing—all accessible through a free client platform and provider mobile app.

Differentiator

Problem solved

Functional benefit

Products and services

• Famaex Platform

Quantifiable outcome

• Professional availability within 3 hours for corrective maintenance requests
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• DOMINIONcoreStrategic or Co-development PartnerFAMAEX forms part of DOMINION, a technology company specializing in multi-technical services and specialized engineering projects. DOMINION offers comprehensive disruptive solutions to businesses and households to increase efficiency, with more than 10,000 employees and presence in 35 countries. This parent company relationship provides FAMAEX with organizational scale and resources while maintaining its focus on multi-location maintenance management.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• IBM Maximo: IBM Maximo is an enterprise asset management and maintenance platform used by large multi-site organizations. Comparable in its maintenance management functionality, though it targets much larger enterprise customers and asset-heavy industries.
• ServiceNow Field Service Management: ServiceNow's FSM module provides enterprise-grade field service and work order management, serving the same multi-location enterprise customers but as part of a much broader enterprise workflow platform.
• Salesforce Field Service: Salesforce Field Service provides dispatching, scheduling, and mobile workforce management integrated with its CRM, serving similar enterprise customers with broader sales and customer management capabilities than FAMAEX's focused maintenance platform.

Direct peers

• ServiceChannel: ServiceChannel operates a similar marketplace model connecting multi-location enterprises with vetted maintenance service providers, with work order management and analytics. It is the most direct global analogue to FAMAEX's two-sided facility maintenance platform.
• MaintainX: MaintainX provides a mobile-first CMMS and work order management platform for maintenance teams, with provider coordination and real-time tracking capabilities that overlap directly with FAMAEX's platform functionality.
• Planon: Planon offers integrated facility management software for multi-site organizations, including maintenance management, vendor coordination, and real estate optimization — closely comparable to FAMAEX's enterprise offering.
• Corrigo (JLL): Corrigo, now part of JLL, provides work order management and vendor dispatch software for facility maintenance, serving a similar multi-location enterprise customer base as FAMAEX.
• FM:Systems: FM:Systems delivers IWMS and facility management software covering maintenance operations, space management, and real estate for enterprise clients — a comparable software-led FM management offering.
• Spacewell: Spacewell (a Nemetschek company) provides IWMS and CAFM software for facility and workplace management, with strong European presence. Comparable to FAMAEX as an FM technology platform serving multi-site enterprises.

Emerging players

• Hippo CMMS: Hippo CMMS offers cloud-based maintenance management software for facility teams, with mobile work order capabilities. Comparable as a modern CMMS platform, though more focused on internal maintenance teams than marketplace dispatch.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/famaex

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FAMAEX - Facility Management Exchange