What Diligent Global does

Diligent Global (legal entity Diligent Global Tech, Inc.) is a private, US-headquartered IT services firm founded in 2010 and operating from Chantilly, Virginia with 251-500 employees. The company specializes in SAP-centric enterprise transformation services — including SAP consulting, S/4HANA implementation and migration, Application Management Services (AMS), infrastructure management on AWS, quality engineering, and a proprietary methodology called TransOps — delivered primarily to Fortune 500 and large global enterprises across eight or more verticals (Manufacturing, Oil & Gas, Airlines, Pharma, Healthcare, Consumer Goods, Retail, Professional Services, Engineering & Construction). It supports multi-region delivery through a 'Glocal' model with managed Centers of Excellence.

Underlying the services business is a portfolio of proprietary products built on and around the SAP ecosystem: DiliGenie (ITSM analytics for SLA/ticket monitoring), DiliVision (BI/data visualization), User Access Shield (SAP cybersecurity and access management), SmartCode.ai (AI-powered SAP S/4HANA custom code analysis and migration tooling, launched April 2026), and FuelSphere (aviation fuel management). Core integrations include SAP S/4HANA, SAP Analytics Cloud, SAP HANA, SAP BPC, AWS, IBM Maximo, Microsoft, and Tricentis.

Diligent Global generates revenue primarily through professional services (project-based SAP consulting and implementation) and recurring managed services (SAP AMS, infrastructure management), supplemented by subscription/license revenue from its proprietary products. The go-to-market is enterprise field sales with a quote-driven, scope-tailored pricing model (no public pricing), supported by content marketing, webinars tied to SAP Sapphire, SEO-driven blogging, social media presence, and named case studies. The firm is founder-owned and self-funded, with no disclosed external funding rounds or parent company.

Name

Diligent Global

Legal name

Diligent Global Tech, Inc.

Website

https://diligentglobal.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

251–500 employees

Short description

Diligent Global is a US-headquartered private IT services firm that delivers SAP consulting, S/4HANA migration, managed services, and proprietary SAP-aligned products (DiliGenie, DiliVision, User Access Shield, SmartCode.ai, FuelSphere) to Fortune 500 and large global enterprises across 8+ verticals.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• SAP consulting services
• Managed IT services
• SAP S/4HANA migration
• Enterprise software solutions
• IT infrastructure management

Headquarters

HQ city

Chantilly

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SAP Consulting and Implementation Services: Professional services revenue from SAP consulting, implementation, customization, and migration projects for enterprise clients. Services include SAP Basis consulting, business consulting, technical consulting, and functional consulting across various SAP modules.
2. SAP Application Management Services (AMS): Recurring managed services revenue from managing SAP application operations, including monitoring, support, maintenance, and optimization of SAP landscapes on behalf of enterprise clients.
3. Proprietary Software Products: Revenue from proprietary products including DiliGenie (ITSM), DiliVision (BI), User Access Shield (SAP security), Smart Code Migration, and FuelSphere. Products may be licensed or delivered as part of service engagements.
4. Infrastructure Management Services: IT infrastructure managed services including cloud storage, system administration, network monitoring and security, and data backup and recovery, often delivered in conjunction with SAP AMS.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Diligent Global is an enterprise IT services firm specializing in SAP consulting, implementation, application management, and cloud infrastructure services for Fortune 500 clients globally. The firm delivers SAP-centric services (S/4HANA migration, BPC, AMS) along with five proprietary software products — DiliGenie (ITSM), DiliVision (BI), User Access Shield (SAP cybersecurity), SmartCode.ai (AI-powered S/4HANA code migration), and FuelSphere (aviation fuel management). It complements these with TransOps transformation methodology, Digital Services, and Quality Engineering practices.

Product overview

Diligent Global is an IT services and solutions company offering a platform-plus-products architecture comprising five proprietary products (DiliGenie, DiliVision, User Access Shield, Smart Code Migration/SmartCode.ai, and FuelSphere) complemented by professional services including SAP consulting and managed services, TransOps transformation methodology, Digital Services, and Quality Engineering. Their products serve different functions: DiliGenie provides ITSM and analytics, DiliVision offers business intelligence, User Access Shield handles SAP cybersecurity, Smart Code Migration enables S/4HANA migration with AI capabilities, and FuelSphere addresses aviation fuel management. The company operates two core solution areas (SAP and Microsoft) and serves industries including Oil & Gas, Manufacturing, Airlines, Consumer Goods, Healthcare, and Retail.

Differentiator

Problem solved

Functional benefit

Brands

• DiliGenie: IT Service Management (ITSM) software tool providing analytics for SLA monitoring, ticket performance, and IT infrastructure health monitoring.
• DiliVision
• User Access Shield (UAS)
• Smart Code Migration
• FuelSphere
• TransOps

Products and services

• DiliGenie IT Service Management (ITSM) software providing SLA monitoring, ticket performance analytics, trend analysis, and IT infrastructure health monitoring with drill-down capabilities for enterprise IT teams.
• DiliVision Business intelligence and analytics platform enabling organizations to gain insights into operations through data visualization, reporting, and operational intelligence dashboards.
• User Access Shield SAP cybersecurity solution providing user access management, security monitoring, and compliance controls specifically designed for SAP environments.
• SmartCode.ai (Smart Code Migration) AI-powered SAP S/4HANA custom code migration tool that automates analysis, remediation, and optimization of ABAP code for faster, cleaner S/4HANA-ready migrations.
• FuelSphere Aviation fuel management system for airlines providing fuel tracking, management, and operational intelligence specific to aviation fuel operations.
• SAP Consulting Services End-to-end SAP consulting including implementation, migration, upgrades, roll-outs, cloud migrations, and support across SAP landscapes of varying complexity for enterprise clients.
• TransOps Transformation-driven IT operations methodology and practice focusing on stabilization, optimization, and modernization of enterprise IT environments through a Strategic Participation Framework.
• Quality Engineering Advanced quality engineering services integrating AI and DevOps to make testing more efficient and ensure high-quality digital products for enterprise clients.
• Digital Services Digital transformation services combining business and industry insights with technology know-how to deliver efficient solutions that help enterprises achieve business goals.

Quantifiable outcome

• Achieved profitability analysis with actual costs across multiple dimensions for an FMCG client after 15 years of using standard costing
• +4 more outcomes

Named customers15 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• SAPcoreTechnology or IntegrationSAP is the primary technology platform and partnership for Diligent Global. The company is an SAP service provider offering implementation, migration, managed services, and consulting across SAP landscapes. The partnership involves S/4HANA, SAP BPC, SAP HANA, SAP Analytics Cloud, and various SAP modules. Diligent Global has been delivering SAP projects for over 10 years and serves Fortune 500 clients globally through this partnership.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a key solution partner alongside SAP. The company provides Microsoft-related technology solutions and implementation services, likely involving Azure cloud integration, Microsoft 365, and related enterprise technologies as part of its broader digital transformation offerings.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is a key infrastructure partner for cloud-based SAP deployments. The company specializes in SAP-to-AWS migration services, offering cloud infrastructure provisioning, managed services on AWS, and optimized SAP landscapes on AWS. The partnership enables cost optimization, scalability, and cloud-native capabilities for enterprise clients.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Tata Consultancy Services (TCS): Global IT services giant with one of the largest SAP practices worldwide, delivering implementation, AMS, and S/4HANA migration for Fortune 500 enterprises — directly competes with Diligent in enterprise SAP services.
• Infosys: Major Indian IT services firm with a significant SAP practice and large US enterprise client base; competes for the same S/4HANA and AMS deals as Diligent, but at much larger scale.
• Wipro: Global IT services provider with an established SAP consulting and managed services practice, competing with Diligent on enterprise SAP transformation engagements.
• Capgemini: European-headquartered global SI with a deep SAP partnership and broad S/4HANA delivery capability — a direct competitor in enterprise SAP transformation work.
• Accenture: The largest SAP global services partner, leading the most complex enterprise SAP transformations. Competes with Diligent for large AMS and migration engagements.
• Deloitte (SAP Practice): Big Four firm with a top-tier SAP consulting practice, frequently leading large enterprise transformations that Diligent would compete against for mid-market and specialty opportunities.

Direct peers

• Slalom: Mid-sized US consulting firm with strong SAP, cloud, and analytics practices serving enterprise clients — the closest size and GTM comparable to Diligent Global.
• Lemongrass Consulting: Specialist SAP partner focused on HANA, S/4HANA migrations and managed services on AWS — overlaps directly with Diligent's SAP-on-AWS and migration offerings.
• Syntax (formerly Illumiti): Mid-sized SAP managed services and cloud hosting provider with enterprise focus, comparable to Diligent's combination of AMS, infrastructure, and SAP specialization.

Emerging players

• Mindset Consulting: Boutique SAP consulting firm specializing in S/4HANA migrations, finance transformation, and analytics — comparable in scale and specialization to Diligent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DiligentGlobal_
• YouTubeyoutube.com/@diligentglobaltech7343/videos
• Facebookfacebook.com/diligentglobal
• LinkedInlinkedin.com/company/diligentglobal
• Instagraminstagram.com/diligentglobal._

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diligent Global