What Zorgwerk does

Zorgwerk is a Netherlands-based staffing and workforce-management platform founded in 1997 and headquartered in Rotterdam, operating as a private B.V. The company connects approximately 75,000 screened healthcare, childcare, social-domain, and education professionals with roughly 300 active client organizations across more than 14,000 locations nationwide. Service delivery is organized into modular offerings: Uitzenden (temporary staffing where Zorgwerk acts as employer of record), Detacheren (contract staffing), ZZP Bemiddeling (freelancer brokerage via subsidiary Zorgwerk ZZP), Interim Management (via Zorgwerk Interim Search), Flexpoolmanagement (tiered internal-pool subscription software), and Peppin MSP (full managed-service-provider outsourcing launched in 2024).

The core technology is a proprietary platform developed in-house since 2005 (originally designated ZORRO), exposed through a 4.6-star-rated mobile app for professionals (iOS/Android), a web application for client organizations, and direct API integrations with the dominant Dutch healthcare rostering systems Nedap Ons and Intus Inplanning. A complementary mail-based file import layer (Peppin mailkoppeling) processes XLSX, XML, PDF, and CSV exports from other rostering systems including Quebble, Monaco, Ortec, and PoolManager. Operational metrics cited include matches confirmed every 20 seconds, 95%+ shift fill rate, NPS of 52%, sickness absence below 2%, and 24/7 client service. The platform is supported by Zorgwerk Academy, which delivers free training (BHV, medication handling, aggression management, pediatric first aid, nursing techniques) and is positioning toward recurring managed-services revenue via Peppin MSP and Flexpoolmanagement.

Revenue is generated through transaction fees on hours worked (uitzenden, detacheren, ZZP, interim), managed-service fees (Peppin MSP), and tiered subscriptions (Flexpoolmanagement Small/Medium/Large for up to 1,000 internal workers). Go-to-market combines a product-led growth motion (mobile app self-service for professionals, webapp self-service for clients) with enterprise field sales for MSP and large-account onboarding. Pricing is not publicly disclosed and varies by client agreement, but childcare workers follow the cao-kinderopvang wage scale and professionals receive inlenerstarief matching direct employees. The company is privately held, founder/management-led, and has not disclosed external funding rounds, acquisitions since NPM in 2019 (NPM acquired 2019; subsidiaries Zorgwerk ZZP 2020, Zorgwerk Interim Search 2022, Peppin 2024 all built organically).

Name

Zorgwerk

Legal name

B.V. Zorgwerk

Website

https://zorgwerk.nl

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zorgwerk is a Netherlands-based staffing platform founded in 1997 that connects 75,000+ healthcare, childcare, social-domain, and education professionals with approximately 300 client organizations via proprietary mobile and web applications, API integrations to Dutch rostering systems, and Peppin MSP services.

Ownership category

akta.pro rank

Product category

Healthcare Staffing Services

NAICS

Temporary Help Services (561320)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Multi-Site / Branch Network Staffing (BPACACAJ)

akta.pro secondary industry

Vendor/Subcontractor & SLA Management (BPABAAAJ)

Keywords

• Healthcare staffing platform
• Temporary employment agency
• Flexible workforce management
• Managed service provider
• Vendor management system

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Uitzenden (Temporary Staffing): Placement of agency workers (uitzendkrachten) in healthcare, childcare, education, and social domain organizations. Zorgwerk acts as the employer of record, handling payroll, compliance, and administration. Revenue is generated on hours worked at negotiated rates.
2. Detacheren (Staffing/Direct Placement): Placement of professionals for defined periods with a single client organization. Professionals remain employed by Zorgwerk while working at the client. Faster fill rates than traditional recruitment, with candidates presented within 3 days.
3. Interim Management: Placement of interim managers and support staff (controllers, HR managers, coordinators, project managers) in healthcare organizations. Candidates presented within 48 hours with market-rate pricing and transparent brokerage fees.
4. Managed Service Provider (MSP) - Peppin: Full outsource of contingent workforce management including vendor management, scheduling, invoicing, and payment. Peppin VMS platform manages all staffing agencies and ZZP pools for the client. Revenue from MSP service fees.
5. Flexpoolmanagement: Platform licensing for healthcare organizations to manage their internal flex pools alongside Zorgwerk's external pool. Three tiers: Small (up to 50 internal flex workers), Medium (up to 300), Large (up to 1,000). Revenue from subscription licensing.
6. ZZP Bemiddeling: Brokerage of self-employed healthcare professionals (zzp'ers) to client organizations via the platform. Zorgwerk provides administrative support for ZZP professionals including invoicing and payment collection.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Zorgwerk operates a tech-enabled staffing and scheduling platform that places temporary workers (uitzendkrachten), freelancers (ZZP'ers), and interim managers into Dutch healthcare, childcare, social-domain, and education organizations. As an employer of record, Zorgwerk handles payroll, compliance, and administration for agency workers, while offering a mobile app (iOS/Android, 4.6 stars), webapp, and direct API integrations with rostering systems (Nedap Ons®, Intus Inplanning) to enable match confirmations every 20 seconds. Service lines include Uitzenden, Detacheren, Interim Management, Zorgwerk ZZP, Zorgwerk Interim Search, Flexpoolmanagement (Small/Medium/Large tiers), and Peppin MSP/VMS.

Product overview

Zorgwerk operates as a platform-plus-modules organization built around its core staffing and scheduling platform. The core Zorgwerk Platform serves as the central hub connecting healthcare, childcare, social services, and education organizations with a pool of over 75,000 professionals. Access is provided through two client-facing applications: the Zorgwerk App (mobile, iOS/Android, rated 4.6/5) for professionals to browse and book shifts, and the Zorgwerk Webapp for employers to post assignments and manage rosters. Technical connectivity is delivered via native API Integrations (with Nedap Ons® and Intus Inplanning) and a Bestandkoppeling/mail-based file import system (Peppin). The Peppin sub-brand additionally functions as a full MSP/VMS layer managing multi-supplier hiring on behalf of clients. Service delivery is organized into modular offerings: Uitzenden (staffing/agency work), Detacheren (contract staffing), Flexpoolmanagement (internal pool optimization, available in Small/Medium/Large tiers), Interim Management, Zorgwerk ZZP (freelancer mediation), and Zorgwerk Interim Search. A companion training platform, Zorgwerk Academy, provides free courses (medication, BHV, aggression management, nursing techniques) to upskill professionals on the platform.

Differentiator

Problem solved

Functional benefit

Brands

• Peppin: Managed Service Provider (MSP) platform voor efficiënt personeelsbeheer in de zorg, inclusief Vendor Management Systeem (VMS) voor het beheren van flexibele inhuur.
• Zorgwerk Academy
• Zorgwerk Interim Search
• Zorgwerk ZZP

Products and services

• Uitzenden (Temporary Staffing) Temporary staffing service connecting healthcare, childcare, education, and social-domain organizations with agency workers (uitzendkrachten). Zorgwerk acts as the employer of record, handling payroll, compliance, and administration, eliminating employer risk for the client; revenue is generated per hour worked at negotiated rates.
• Detacheren (Contract Staffing) Contract staffing service placing qualified professionals with a single client organization for defined periods; professionals remain employed by Zorgwerk while working at the client, with candidates presented within 3 days.
• Interim Management Interim management placement service connecting healthcare organizations with experienced interim managers and support staff (controllers, HR managers, coordinators, project managers) at market-rate pricing with transparent brokerage fees; candidates typically presented within 48 hours.
• Zorgwerk ZZP (Freelancer Brokerage) Self-employed professional (ZZP'er) brokerage service launched in 2020 that matches freelancers with healthcare organizations through the Zorgwerk platform; the only Dutch platform that uniquely combines traditional staffing and ZZP intermediation, with Zorgwerk providing invoicing and payment-collection administrative support.
• Zorgwerk Interim Search Specialized placement service for interim managers in healthcare and the social domain, operating as a dedicated vertical within the Zorgwerk ecosystem since 2022.
• Flexpoolmanagement Internal flexpool management platform for healthcare organizations to optimize deployment of their own flexible workforce, prioritizing internal staff before external hiring; offered in Small (up to 50 workers), Medium (up to 300), and Large (up to 1,000) subscription tiers with monthly billing.
• Peppin (Managed Service Provider / Vendor Management System) Vendor Management System (VMS) and Managed Service Provider (MSP) layer that outsources the full contingent workforce management process, including vendor management, scheduling, invoicing, and payment, with automated tiered routing of requests to internal pools, partner staffing agencies, and ZZP professionals, plus KPI reporting and automated billing.
• Zorgwerk Platform (Core Staffing and Scheduling Platform) Core Zorgwerk staffing and scheduling platform connecting healthcare, childcare, social-domain, and education employers with a pool of 75,000+ temporary workers, freelancers, and interim managers; access via Zorgwerk mobile app (iOS/Android, 4.6 stars) and Zorgwerk webapp, with guaranteed weekly payment and real-time roster integration.
• Zorgwerk Mobile App (iOS/Android) Self-service iOS and Android mobile app for healthcare professionals to browse and self-schedule shifts, access shift briefings, chat with colleagues, manage earnings and vacation balance, and achieve gamified performance milestones; 4.6-star rated on the App Store and Google Play.
• API Integrations (Nedap Ons® and Intus Inplanning) Native bidirectional API integrations with Nedap Ons® and Intus Inplanning rostering systems enabling automatic exchange of flex requests, creation of flex workers, and assignment of shifts to the rostering system, eliminating manual data entry.
• Bestandkoppeling (Mail/File Import via Peppin) Mail-based file import system (Peppin) processing exported service files (XLSX, XML, PDF, CSV) from connected rostering systems (Nedap ONS, Intus InPlanning, Quebble, Monaco, Ortec, PoolManager) via [email protected], with automated detection of changes and updates of flex requests on the platform without requiring IT integration.
• Zorgwerk Academy Training platform offering free courses for healthcare and childcare workers, including BHV (emergency response), medication handling, aggression management, nursing techniques, lift training, pediatric first aid (Kinder-EHBO), language testing, and pedagogical coaching; delivered as e-learning and in-person sessions at the Rotterdam training facility.

Quantifiable outcome

• A match between a shift request and a professional is confirmed every 20 seconds on the platform
• +4 more outcomes

Named customers69 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• Bergman ClinicsflagshipStrategic or Co-development Partner · 1 January 2024Bergman Clinics partnered with Zorgwerk to launch MSP (Managed Service Provider) services in 2024. This represents Zorgwerk's first major MSP implementation, where Peppin manages the full contingent workforce process including all staffing vendors, invoicing, and payment for Bergman Clinics' healthcare facilities.
• NedapcoreTechnology or IntegrationNedap is a Dutch technology company providing rostering and workforce management software (ONS). Zorgwerk developed a direct API integration with Nedap Ons, enabling automatic synchronization of shift requests, creation of flex workers, and automated shift assignment. The integration is live with multiple client organizations including Aafje.
• Intus InplanningcoreTechnology or IntegrationIntus Inplanning is a Dutch rostering software provider for healthcare organizations. Zorgwerk built a direct API integration enabling automatic shift fulfillment and bidirectional data exchange. Featured as a live integration case study with Vivium Zorggroep.
• Bergman ClinicsflagshipGTM or Marketing PartnerBergman Clinics is a prominent healthcare provider (hospital care) with multiple locations across the Netherlands. They serve as a flagship reference customer for Zorgwerk's Peppin MSP service, and Zorgwerk's MSP marketing explicitly references Bergman Clinics as a collaborative implementation partner.

Scale indicators8 records

Recent moves24 records

Expansion highlights6 records

Direct peers

• Medi Interim: Dutch healthcare-focused staffing and interim agency operating across care and nursing roles, directly comparable to Zorgwerk's uitzenden/detacheren core.
• TMI: Dutch healthcare staffing specialist placing nurses, paramedics and care professionals, sharing Zorgwerk's healthcare vertical focus and employer-of-record model.
• Maandag: Dutch staffing platform with strong public-sector and healthcare presence, using a similar multi-vertical, app-driven matching model to Zorgwerk.

Broad incumbents

• Randstad Nederland: Global staffing leader with a large Dutch footprint across healthcare, childcare and social domain — competes with Zorgwerk but as part of a much broader portfolio.
• Tempo-Team Nederland: Major Dutch generalist staffing brand, active in healthcare and administrative temp staffing with comparable client overlap to Zorgwerk's customer base.
• Manpower Nederland: Global staffing incumbent operating in the Netherlands across temp, contract and permanent placement, including healthcare verticals served by Zorgwerk.
• Brunel Nederland: International staffing and project-placement firm with Dutch operations in healthcare, engineering and public sector — overlaps with Zorgwerk's detacheren and interim management lines.
• Olympia: Dutch generalist staffing group with branches nationwide, serving healthcare, childcare and administrative roles that overlap with Zorgwerk's verticals.
• DPA: Dutch staffing and professional services group active in healthcare, finance and public sector — competes with Zorgwerk's interim management and detacheren offerings.
• USG People (RGF Staffing Netherlands): Large Dutch staffing platform under RGF Staffing, active across healthcare, office and industrial segments — directly overlaps with Zorgwerk's multi-vertical approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/zorgwerk-personeelsdiensten
• Xx.com/zorgwerk

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zorgwerk