Healthcare365 Inc.

What Healthcare365 Inc. does

Healthcare365 Inc., operating as HealthCare 365, is a Toronto-based virtual health management organization founded in 2010 that serves individual patients across Ontario, Canada. The company delivers telehealth appointments by phone and video, coordinates ongoing care for patients with chronic conditions such as diabetes, heart disease, and respiratory illness, and provides mental health support. Its core products are the HealthCare 365 Virtual Health Management service and a Personal Health Record (PHR) member portal hosted at phrapp.hc365.org, which enables patients to access their health information and schedule consultations with the medical team. The platform is integrated with Ontario public health resources, including the provincial COVID-19 self-assessment tool, Telehealth Ontario, and Toronto Public Health.

The company generates revenue through subscription-style recurring fees for ongoing virtual health management services, though pricing is not publicly disclosed and prospective patients are directed to contact the office directly. Its go-to-market is direct-to-consumer: patients self-onboard through the member portal or by calling the practice to schedule appointments, with marketing support from a COVID-19 content hub and an email newsletter archive that nurture existing members. The geographic footprint is regional, limited to Ontario, and the company has 11–50 employees.

In 2020 the company adopted the new brand identity Serefin to reflect its expanded service offering and growth trajectory. The company is privately held, has recorded a single funding event from HMW Capital in 2016 with no disclosed amount, and has no public patents, partnerships, awards, or enterprise customers disclosed in the available data.

Name

Healthcare365 Inc.

Website

https://healthcare365.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthcare365 Inc. is a Toronto-based virtual health management practice serving individual patients across Ontario, Canada through telehealth appointments, chronic disease care, mental health support, and a PHR member portal, operating under the Serefin rebrand.

Ownership category

akta.pro rank

Product category

Virtual Healthcare Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (621610)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Virtual healthcare services
• Telehealth consultations
• Chronic disease management
• Patient portal access
• Mental health support

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Healthcare Services: Virtual health management services delivered to patients through telehealth appointments and ongoing care coordination. Services include COVID-19 assessment, mental health support, and chronic disease management.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Healthcare365 Inc. operates a virtual health management service for Ontario residents, providing telehealth appointments, a member portal with personal health records, COVID-19 self-assessment tools and resources, and care programs for chronic disease management and mental health support. The service is delivered remotely through the member portal and phone/video consultations without requiring physical clinic visits.

Product overview

HealthCare 365 is a virtual health management platform offering telehealth services and remote patient care. The platform consists of the main HealthCare 365 Virtual Health Management service and an associated Members Portal (PHR App) for personal health record access. The company has rebranded under the new identity 'Serefin' while continuing to serve patients with COVID-19 resources and virtual health consultations.

Differentiator

Problem solved

Functional benefit

Brands

• Serefin: New brand identity adopted by HealthCare 365 as part of its rebranding initiative to better represent its expanded virtual health management services.

Products and services

• HealthCare 365 Virtual Health Management A subscription-based virtual health management service for Ontario residents that bundles telehealth appointments, chronic disease management programs, mental health support, and COVID-19 resources. It is delivered remotely through the member portal and phone/video consultations.
• Member Portal / Personal Health Records (PHR) App An online member portal and personal health records application that gives Ontario patients access to their health information and to HealthCare 365's virtual care services. It serves as the primary access point for telehealth appointments and COVID-19 resources.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• CloudMD Software & Services: CloudMD is a Canadian healthtech company providing integrated virtual care, mental health, and chronic disease management platforms to patients, employers, and providers. It overlaps with Healthcare365 on chronic care virtual delivery and telehealth infrastructure in the Canadian market.
• WELL Health Technologies: WELL Health is a Canadian omni-channel healthcare company operating telehealth platforms, clinics, and digital health assets serving patients and providers nationwide. It is a broader incumbent with significant capital and physician network depth that dwarfs Healthcare365's Ontario-only D2C scope.
• Babylon Health (Telus Health Virtual Care): Babylon's technology underpinned TELUS Health's virtual care service, providing AI-assisted symptom checking and virtual primary care in Canada. It is adjacent to Healthcare365's chronic care and triage navigation, though with substantially greater scale and enterprise distribution.
• Akira by TELUS Health: Akira is a Canadian virtual healthcare service backed by TELUS offering on-demand virtual consultations, chronic care, and mental health support. It serves similar patient demographics in Ontario and represents the incumbent telecom-backed alternative to Healthcare365's D2C offering.

Others

• Lifemark Health Group: Lifemark provides allied health and chronic disease management services across Canada, including virtual care pathways for rehabilitation, mental health, and chronic conditions. It is comparable to Healthcare365's chronic disease management orientation, though typically operating in partnership with insurers and employers rather than D2C.

Direct peers

• Dialogue Health Technologies: Dialogue is a Canadian virtual care platform focused on employer-sponsored and direct virtual primary care, mental health, and chronic care coordination. It competes with Healthcare365 in the Ontario market for employer and D2C virtual care relationships, with a similar subscription-based offering.
• Maple: Maple is a Canadian direct-to-consumer and employer-sponsored virtual care platform offering on-demand primary care and specialty visits across provinces. It is the closest direct competitor to Healthcare365 in the Ontario D2C telehealth market with similar subscription and per-visit pricing.

Regional players

• Appletree Medical Group: Appletree is a large Canadian multi-specialty medical group with a strong Ontario footprint combining in-person clinics with virtual care. It overlaps with Healthcare365 in serving Ontario patients seeking primary care and chronic disease management, though predominantly through brick-and-mortar rather than pure D2C.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/healthcare-365-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthcare365 Inc.