Agency for Integrated Care

What Agency for Integrated Care does

Agency for Integrated Care (AIC) Pte. Ltd. is the designated national coordinator for aged care in Singapore, operating as a public healthcare institution under the Ministry of Health. It coordinates aged care services and enhances service development across both health and social domains, serving Singaporeans aged 65 and above, persons with disabilities, their families and caregivers, and a national network of Community Care Organizations (CCOs) including nursing homes, day care centres, active ageing centres, and senior care centres.

AIC administers a broad portfolio of financial assistance schemes (CareShield Life, ElderShield, MediSave Care, Pioneer Generation Disability Assistance Scheme at $100/month, Home Caregiving Grant, Caregivers Training Grant, IDAPE, SMF, ElderFund, MDW Levy Concession) and operates care services (Day Care, Enhanced Home Personal Care, Active Ageing Centres, Advance Care Planning, Psychiatric Rehabilitation, Home Medical, Meals on Wheels). Its technology footprint comprises digital platforms including e-FASS for online scheme applications, the BRIGHT referral system bridging health and social care transitions, a Care Services Recommender tool, an E-CTG system, ILTC Portal for long-term care providers, a WizLearn-hosted Learning Management System, and a GenAI Chat Toolbar on its website. It also runs physical and voice channels — AIC Links walk-in centres, a four-language hotline (1800-650-6060), and the Silver Generation Office volunteer network of 5,000+ ambassadors that has engaged over 1 million seniors through home visits, calls, and community programmes.

The revenue model is government funding and administration: AIC is financed by the Singapore Government to coordinate the sector and administer financial assistance schemes, subsidies, and grants to eligible Singaporeans, rather than charging individuals for advisory services. It also provides sector-wide support to CCOs through funding, training grants, recognition programmes (Community Care Awards, Community Care Day), and manpower development initiatives. As an entity wholly under government control, AIC has no disclosed external investors, funding rounds, or M&A activity.

Name

Agency for Integrated Care

Legal name

Agency for Integrated Care Pte. Ltd.

Website

https://aic.sg

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

Agency for Integrated Care (AIC) is Singapore's Ministry of Health statutory body that coordinates national aged care, administers financial assistance schemes (e.g., CareShield Life, PioneerDAS, MediSave Care), and supports Community Care Organizations, serving seniors, persons with disabilities, caregivers, and care providers.

Ownership category

akta.pro rank

Product category

Aged Care Coordination Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Aged care coordination
• Community care services
• Financial assistance schemes
• Caregiver support programs
• Senior healthcare services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Funding and Administration: As a public healthcare institution under the Ministry of Health Singapore, AIC is funded by the Singapore Government to coordinate aged care services and enhance service development across health and social domains. AIC administers financial assistance schemes including grants, subsidies, and payouts to eligible Singaporeans.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Agency for Integrated Care (AIC) is a Singapore public healthcare institution that coordinates the delivery of aged care services and enhances service development across both health and social domains. AIC administers multiple financial assistance schemes (CareShield Life, ElderShield, MediSave Care, PioneerDAS, Home Caregiving Grant, Caregivers Training Grant, SMF, IDAPE, MDW Levy Concession), coordinates access to community care services (Day Care, Home Personal Care, Active Ageing Centres, Home Medical, Meals on Wheels, Advance Care Planning, Psychiatric Rehabilitation), and operates digital platforms (e-FASS, BRIGHT, Care Services Recommender) along with a multi-channel access network (AIC Links walk-in centers, 1800-650-6060 hotline, Silver Generation Office outreach).

Product overview

AIC operates a broad public healthcare and social services platform coordinating aged care services in Singapore. The offering consists of multiple interconnected components: (1) financial assistance schemes administered through eFASS including CareShield Life, ElderShield, ElderFund, MediSave Care, PioneerDAS ($100/month), Home Caregiving Grant, MDW Levy Concession ($60/month reduced levy), Caregivers Training Grant ($200/year), SMF, and IDAPE; (2) care services including Day Care, Enhanced Home Personal Care, Active Ageing Centres, Advance Care Planning, Psychiatric Rehabilitation, Home Medical, and Meals on Wheels; (3) assessment services including Severe Disability Assessment ($100 clinic/$250 home); (4) digital platforms eFASS, E-CTG System, ILTC Portal, and AIC Learning Management System; (5) volunteer and outreach programmes including Silver Generation Office; and (6) partner support covering funding, training grants, leadership programmes, mental health resources, and sector research. The GenAI Chat Toolbar provides conversational assistance for general queries. AIC Link locations and the 1800-650-6060 hotline provide in-person and telephone advisory services.

Differentiator

Problem solved

Functional benefit

Products and services

• CareShield Life Long-term care insurance scheme providing monthly cash payouts (starting at $600/month in 2020, increasing annually) to Singapore Citizens and PRs who become severely disabled. Administered by AIC under the Ministry of Health.
• ElderShield Long-term care insurance scheme providing monthly cash payouts to help with care costs for severely disabled Singaporeans. Administered by AIC.
• ElderFund Monthly cash support for needy, severely disabled Singaporean seniors who cannot benefit from other financial assistance schemes.
• MediSave Care Long-term care scheme allowing Singapore Citizens and PRs aged 30 and above with at least $5,000 in MediSave to withdraw up to $200/month when severely disabled. Withdrawals usable for caregiving, care services, or daily expenses.
• Pioneer Generation Disability Assistance Scheme (PioneerDAS) Monthly cash support of $100 for Pioneer Generation members with moderate to severe disabilities to help with care costs such as hiring helpers, home care services, or daily expenses.
• Home Caregiving Grant (HCG) Monthly cash payouts to help families caring for persons with moderate to severe disabilities.
• Migrant Domestic Worker (MDW) Levy Concession for Persons with Disabilities Levy concession reducing monthly MDW levy to $60 (from $300 standard) for families employing a helper to care for a loved one with disabilities. Up to two concessions per household.
• Caregivers Training Grant (CTG) Subsidises approved caregiver training courses with $200 top-up each financial year (capped at $400 total balance), shareable among multiple caregivers. Eligible care recipients start with $400 in their first year. Caregivers pay minimum $10 co-payment per course.
• Seniors' Mobility and Enabling Fund (SMF) Subsidies for assistive devices and mobility equipment to help seniors age in the community.
• Interim Disability Assistance Programme for the Elderly (IDAPE) Monthly cash payouts to help older Singaporeans with severe disabilities manage care costs.
• Severe Disability Assessment (SDA) Assessment conducted by MOH-accredited assessors to determine disability level for eligibility into long-term care schemes. Costs $100 at clinic or $250 for home visit (inclusive of GST). First assessment fee waived for CareShield Life policyholders.
• Day Care Daytime care services providing supervision and activities for seniors who need support during the day.
• Enhanced Home Personal Care (HPC+) Personal care assistance provided at home for seniors needing help with daily activities.
• Active Ageing Centre (AAC) Community centre providing activities, social engagement, and wellness programmes for seniors to stay active.
• Advance Care Planning (ACP) Programme helping individuals prepare for future healthcare decisions, including facilitator finder and guidance on completing ACP documents.
• Psychiatric Rehabilitation and Re-integration Support services for persons with stable, chronic mental health conditions who are in recovery, including rehabilitation and community reintegration.
• Home Medical Medical services brought to the patient's home, including doctor visits and medical assessments.
• Meals on Wheels (MOW) Meal delivery service providing nutritious meals to seniors at their homes.
• Silver Generation Office (SGO) AIC programme driving volunteer recruitment and senior outreach through Silver Generation Ambassadors (SGAs) and Silver Guardians who build relationships with seniors via home visits, calls, and community programmes. SGO has engaged over 1 million seniors to date with over 5,000 volunteers.
• Care Services Recommender Online tool that helps users find relevant care support and resources based on their specific needs and circumstances.

Quantifiable outcome

• Engaged over 1 million seniors to date
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Heartware NetworkcoreStrategic or Co-development PartnerNon-profit organization partnering with AIC Silver Generation Office for senior outreach and volunteer programs
• NUS (National University of Singapore)coreStrategic or Co-development PartnerAIC signed agreement with NUS to spur student volunteerism in the Community Care sector
• NTU MedicinecoreStrategic or Co-development PartnerNanyang Technological University medical school partnering for community care initiatives
• NCSS (National Council of Social Service)coreStrategic or Co-development PartnerNational body coordinating social services in Singapore, partner for senior care initiatives
• NVPC (National Volunteer Centre)coreStrategic or Co-development PartnerNational volunteer center supporting AIC's Silver Generation Ambassador volunteer recruitment
• MINDEF (Ministry of Defence)minorStrategic or Co-development PartnerGovernment ministry partnering for community care outreach programs
• PSD (Public Service Division)minorStrategic or Co-development PartnerGovernment body supporting public sector volunteer initiatives with AIC
• Republic PolytechnicminorStrategic or Co-development PartnerPolytechnic institution partnering for community care training and volunteer programs
• SBF FoundationminorStrategic or Co-development PartnerSingapore Business Federation foundation supporting community care initiatives
• Singapore PolytechnicminorStrategic or Co-development PartnerPolytechnic institution partnering for community care training and education
• SinglifeminorStrategic or Co-development PartnerInsurance company partner for CareShield Life supplements and senior financial protection
• Temasek PolyclinicminorStrategic or Co-development PartnerHealthcare institution partner for community care coordination
• Community Care Organizations (CCOs)coreStrategic or Co-development PartnerNetwork of healthcare and social service organizations including nursing homes, day care centers, active ageing centres receiving sector support, funding, training grants and recognition from AIC

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Age UK: UK national charity providing information, advice, and services for older people including care coordination, financial guidance, and advocacy. Comparable to AIC's role coordinating elderly services and administering support programs, though operating as a charity rather than a statutory board.
• Carers Australia: National peak body representing Australia's unpaid family carers, providing advocacy, policy advice, and support including financial assistance scheme navigation (Carer Allowance, Carer Payment). Comparable to AIC's caregiver support role including the Caregivers Training Grant and Home Caregiving Grant administration.
• My Aged Care (Australian Government Department of Health): Australian government portal and contact center for aged care services, providing needs assessments, service finders, and care coordination for older Australians. Directly comparable as a national statutory care coordination body for the elderly with similar mandate to AIC.
• Eldercare Locator (U.S. Administration for Community Living): U.S. Administration for Community Living's nationwide service connecting older Americans and caregivers to local aging services. Directly comparable as a national care navigation and referral resource for elderly services, similar to AIC's BRIGHT system and Care Services Recommender.
• HelpAge International: Global network of organizations promoting the rights and well-being of older people, with a focus on policy advocacy and coordination of aged care services. Comparable as a coordinating body for elderly services, though operating internationally rather than as a single national statutory body.

Broad incumbents

• NHS Continuing Healthcare / NHS England: UK National Health Service body administering continuing healthcare assessments and packages for individuals with complex long-term care needs. Comparable to AIC's role coordinating complex care needs including Severe Disability Assessments, but as part of a broader universal healthcare system.
• Centers for Medicare & Medicaid Services (CMS): U.S. federal agency administering Medicare, Medicaid, and related health insurance programs including long-term care coverage. Comparable in administering national financial assistance schemes for elderly and disabled populations, though at much larger scale and with a U.S. regulatory focus.
• National Council on Aging (NCOA): U.S. national nonprofit organization working to improve the lives of older adults through advocacy, community partnerships, and programs including BenefitsCheckUp for financial assistance screening. Comparable in mission to AIC's elderly services coordination, but operates as a broader advocacy organization rather than a statutory care coordinator.

Others

• Senior Services of America: U.S. operator of assisted living and senior care facilities. Related as a downstream service provider in the elderly care ecosystem that AIC coordinates, though not a direct comparator given its operator rather than coordinator role.

Emerging players

• Family Caregiver Alliance (FCA): U.S. nonprofit organization providing services and advocacy for caregivers of persons with chronic, disabling health conditions. Comparable to AIC's caregiver-facing services (Caregivers Training Grant, Home Caregiving Grant) but operates at a smaller scale and without statutory authority.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/aicsingapore
• Facebookfacebook.com/AICSingapore
• LinkedInsg.linkedin.com/company/agency-for-integrated-care-singapore
• Instagraminstagram.com/aic_singapore
• TikToktiktok.com/@aicsingapore?lang=en

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agency for Integrated Care