totality services

What totality services does

totality services London Ltd is a UK-based managed IT services provider (MSP) founded in 2008 and headquartered in Vauxhall, London. The firm delivers 24/7 helpdesk support, managed IT services, security and compliance (including Cyber Essentials and Cyber Essentials Plus certification), and IT consultancy across Microsoft 365, Google Workspace, Microsoft Dynamics 365, Power BI, and broader cloud infrastructure to more than 150 organisations, primarily SMBs and mid-market firms in London and across the UK, with selected verticals including finance, legal, charity, education, pharmaceutical, architecture, property, and professional services.

The company's core technical platform combines a managed IT support service (unlimited helpdesk via portal, email, and phone with remote and London onsite support), a 24/7 Security Operations Centre, and an in-house automation engineering capability that powers a Zero-Touch New Starter Onboarding workflow — pre-configured Windows, Mac, and PC devices are shipped globally and self-install required applications on first boot. The firm is ISO 27001 and ISO 9001 certified since inception, is a Microsoft Certified/Solutions Partner, and is listed on the UK Crown Commercial Service G-Cloud 14 Framework. Operations run on a team of 40+ certified IT engineers, with a stated average 6.5 minute ticket response time and a 4.9/5 Feefo rating across 786 authenticated reviews.

Revenue is generated through recurring monthly managed-service subscriptions, one-time and renewable IT licence resale (Microsoft 365, Sophos, Webroot, Mimecast, JumpCloud, backup and security tools), and professional-services revenue from cloud migrations, security and compliance projects, and Dynamics 365/Power BI consultancy. Pricing is quote-based and not publicly disclosed; the firm claims clients save up to 30% on combined IT support and licence spend. Go-to-market is sales-led with a consultative process — free IT audit, proposal, 6–8 week implementation — supported by direct, content marketing, SEO, webinar, and Feefo-driven reputation channels. The company is privately held and founder/management-led, with no disclosed external funding.

Name

totality services

Legal name

totality services London Ltd

Website

https://totalityservices.co.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

totality services is a London-headquartered managed IT services provider founded in 2008, delivering 24/7 managed IT support, security, compliance, and cloud consultancy to 150+ UK SMB and mid-market organisations across Microsoft 365, Google Workspace, and multi-vendor environments.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Miscellaneous Business Services (7380)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Service Desk & ITSM Outsourcing (BPAEAMAF), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

Keywords

• Managed IT services
• IT support
• Cybersecurity services
• Cloud migration
• Microsoft 365 support

Headquarters

HQ city

Lambeth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Monthly subscription-based managed IT services providing unlimited helpdesk support, 24/7 remote support, onsite support in London, security solutions, and proactive maintenance. Includes dedicated Customer Success Manager and Account Management.
2. Licence Sales: Direct sale of IT licences including Microsoft 365, Sophos, Webroot, Mimecast, JumpCloud, Server & NAS Cloud Data Backup, SaaS Protection, Dark Web Monitoring, and Always on VPN.
3. IT Consultancy: Consultancy services for Google Workspace, Microsoft 365, IT infrastructure, cloud migrations, Microsoft Dynamics 365, and Power BI implementations.
4. Cyber Essentials Certification: Cyber Essentials and Cyber Essentials Plus certification services, including security gap analysis and ongoing security support wrapped into monthly subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

totality services is a London-based managed IT services provider delivering fully outsourced IT support, security and compliance, IT consultancy, and license procurement to UK SMBs and mid-market businesses. Core offerings include a 24/7 helpdesk with a stated 6.5-minute average response time, zero-touch new starter device onboarding, a 24/7 Security Operations Centre, Cyber Essentials certification, and migration and integration services for Microsoft 365, Google Workspace, Microsoft Dynamics 365, and Microsoft Power BI.

Product overview

totality services is an end-to-end managed IT services provider (MSP) offering a unified service portfolio centred on its IT Support Platform and Managed IT Services core offerings. The portfolio consists of the Getting Started Services module (covering audit, proposal, and migration), the Security & Compliance Services module (including Cyber Essentials Certification), and the IT Consultancy module with specialised sub-modules for Google Workspace, Microsoft 365, Microsoft Dynamics 365, and Power BI. A distinctive Zero-Touch New Starter Onboarding add-on automates device provisioning globally. Additional offerings include License Purchasing for standalone software procurement. The company has operated since 2008 and serves 150+ organisations across the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully outsourced managed IT support providing 24/7 helpdesk via online portal, email, and phone, with remote and onsite support in London. Includes proactive maintenance, new starter and leaver onboarding, hardware advisory, dedicated Customer Success Manager, and unlimited support tickets with an average 6.5-minute response time.
• Getting Started Services Onboarding and transition service covering a free IT audit, proposal creation, migration support, and infrastructure transformation. Includes kick-off meeting, a dedicated project manager, and a 6-8 week implementation timeline to take new clients from initial engagement to a fully managed IT environment.
• Security & Compliance Services Comprehensive security and compliance offering covering network security audits, a 24/7 Security Operations Centre for real-time monitoring, centralised security policies, Mimecast email protection, data backup with infinite retention, antivirus and anti-malware, hard disk encryption, dark web monitoring, and security awareness training.
• IT Consultancy Vendor-neutral IT consultancy including migration to public, private, and hybrid cloud, infrastructure future-proofing, unified communications projects, Microsoft 365 training, and cybersecurity and network security design and implementation. Specialised sub-services cover Google Workspace and Microsoft 365 migrations, Microsoft Dynamics 365 CRM integrations, and Microsoft Power BI data visualisation and dashboard consultancy.
• Cyber Essentials Certification UK government-backed cybersecurity certification covering five security controls: firewalls, secure settings, access control, malware protection, and patch management. Available at Basic (self-assessment) and Plus (technical verification) levels, with security gap analysis and ongoing security support wrapped into a monthly subscription.
• License Purchasing Direct purchase of IT licenses for organisations not requiring full outsourced IT management. Available licenses include Microsoft 365, Sophos, Webroot, Mimecast, JumpCloud, Server/NAS Cloud Backup, SaaS Protection for Microsoft 365 and Google Workspace, Dark Web Monitoring, and Always on VPN.

Quantifiable outcome

• Average 6.5 minute response time for all support tickets
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• PEER (Peer Education and Empowerment Resource)coreStrategic or Co-development PartnerTotality services has officially partnered with PEER, becoming a proud supporter and ambassador. PEER focuses on peer education and empowerment, aligning with the company's community engagement values.
• Crown Commercial Service G-Cloud 14 FrameworkcoreChannel Partner/ Reseller/ DistributorTotality services has been named as a supplier on the Crown Commercial Service's G-Cloud 14 Framework, enabling them to provide services to government and public sector organisations.
• CC FoundationminorStrategic or Co-development PartnerPartnership with CC Foundation to provide laptop access to London's underprivileged kids, demonstrating corporate social responsibility and community engagement.
• FeefocoreGTM or Marketing PartnerExtended collaboration with Feefo through the Treefo initiative. Feefo is the global leader in authenticated reviews, and the partnership extension demonstrates continued focus on customer experience and transparent reviews.
• MicrosoftcoreTechnology or IntegrationTrusted Microsoft Certified Partner with engineers having specific training in Microsoft 365. Provides migrations, consultancy, and ongoing support for Microsoft 365, Dynamics 365, and Power BI solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Focus Group: UK managed IT, cloud, and communications provider for SMBs with regional offices and Microsoft-certified engineers. Closely comparable managed services, customer profile (UK SMB), and bundle of telecoms + IT + security.
• Littlefish: UK-based managed IT services and cyber security provider with ITIL-aligned helpdesk, end-user support, and managed cloud, serving UK SMB and mid-market clients. Directly comparable service catalog and operational model.
• Krome Technologies: UK-based managed IT services provider focused on SMB and mid-market clients with Microsoft 365, security, and cloud offerings. Directly comparable in scale (≈40-100 staff), UK SMB positioning, and subscription managed-services model.
• Wavenet: UK managed IT services and unified communications provider with 24/7 support, cybersecurity, and cloud services to SMBs and mid-market. Operates a similar subscription managed-services model targeting UK regional businesses.
• Babble: UK managed IT, cloud, and communications provider for SMBs combining Microsoft 365 support, security, and VoIP services. Comparable subscription managed services targeting UK-based small and mid-sized businesses.
• Central Technology: UK-based managed IT services and cloud provider supporting SMB and mid-market organizations with Microsoft 365, security, and infrastructure services. Similar profile in scale, geography, and managed-service subscription model.
• Certus IT: UK managed IT services and cyber security provider with Microsoft-certified engineers and 24/7 helpdesk focused on professional services SMBs. Comparable customer mix and London/UK SMB footprint.
• Air IT: UK managed IT services and cyber security provider serving SMBs across multiple regions with Microsoft-centric support, 24/7 helpdesk, and security operations. Very similar customer segment, service portfolio, and sales-led GTM motion to totality.

Broad incumbents

• Bytes Technology Group: Large UK IT services and software licensing distributor with managed services capabilities. Overlaps with totality on Microsoft licensing and enterprise IT support but operates at materially larger scale and broader portfolio.
• Softcat: UK-headquartered IT infrastructure and services provider listed on the London Stock Exchange with broad managed services, licensing, and consulting capabilities. Adjacent to totality's Microsoft-led managed services stack but serves a wider enterprise mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/totalitylondon
• LinkedInlinkedin.com/company/totality-services

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about totality services