Passports and Visas.com

What Passports and Visas.com does

Passports and Visas.com is a privately held, U.S. Department of State-authorized passport and visa expediting service founded in 1992 and headquartered in Washington, D.C. (with legal jurisdiction in Georgia). The company serves individual U.S. citizens who need expedited U.S. passport services across all standard scenarios (renewal via DS-82, new application via DS-11, child passports, lost/stolen replacement, name change, and second passports), as well as U.S. travelers requiring foreign visas for destinations including China, India, Vietnam, Turkey, Brazil, Russia, and the United Kingdom. Service is delivered through four speed tiers (Standard 15 business days at $197, Priority 9 days at $247, Rush 7 days at $297, and Emergency 3-4 days at $347), with a per-application service fee charged on top of mandatory government fees.

The operating model pairs an AI-powered document error-detection layer with mandatory human specialist review, hand-courier delivery of applications to U.S. regional passport agencies, real-time status tracking via a customer portal, and 24/7 phone support. Six physical offices (Denver, Miami, Houston, Las Vegas, San Francisco, Boston) enable in-person document drop-off and regional hand-courier logistics. Distribution is exclusively direct-to-consumer through the company's own e-commerce checkout, customer login portal, and a toll-free contact center; no channel partners, affiliates, or marketplace listings are used. The company reports having processed over 500,000 passports and travel documents since inception, with 4.8/5 Trustpilot and 4.7/5 Google ratings.

Revenue is generated entirely from per-transaction professional service fees on passport and visa applications, with no subscription, recurring, or contract-based revenue disclosed. The business is a small (11-50 employees), bootstrapped, founder-controlled operation with no external funding, no subsidiaries, and no M&A history, relying on three decades of State Department authorization, brand reputation, and an AI-assisted accuracy claim (99.9%) as its primary commercial differentiators.

Name

Passports and Visas.com

Legal name

Passports and Visas

Website

https://passportsandvisas.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Passports and Visas.com is a U.S. Department of State-authorized expediting service, founded in 1992, that helps U.S. citizens obtain expedited U.S. passports and foreign travel visas through AI-reviewed document processing, specialist verification, and hand-courier delivery to passport agencies.

Ownership category

akta.pro rank

Product category

Passport and Visa Expediting Services

NAICS

Travel Agencies (561510)

SIC

Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro primary industry

Visa, Passport & Travel Documentation Support (HSACAKAH)

akta.pro secondary industries

Consular Services & Citizen Assistance (BPAIAIAB), Business Visa Application & Processing Services (THACAKAA), Immigration Support Services (Translations, Certified Copies, Biometrics, Medicals) (THACAKAH)

Keywords

• Passport expediting services
• Visa processing services
• Passport renewal
• Travel visa assistance
• Document expediting

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Passport Expediting Service Fees: Passports and Visas.com charges service fees on top of mandatory government passport fees. Service tiers range from $197 (Standard, 15 business days) to $347 (Emergency, 3-4 business days). These are one-time service fees for document preparation, review, hand-courier delivery, and return shipping. Government fees ($212.05 adult / $182.05 child) are billed separately and paid directly to the U.S. Department of State.
2. Visa Expediting Service Fees: Service fees for travel visa expediting, with pricing varying by destination country. Examples include China visas from $189 and India visas from $149. Fees cover document preparation, embassy submission, monitoring, and passport return shipping.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Passports and Visas.com is a U.S. Department of State-authorized passport courier and visa expediting service founded in 1992. It prepares, reviews, and hand-couriers passport applications (renewals, new passports, child passports, lost/stolen replacements, name changes, second passports) to regional passport agencies and submits visa applications to foreign embassies and consulates, delivering processed documents back to U.S. citizens nationwide.

Product overview

Passports and Visas.com is a U.S. Department of State-authorized passport and travel visa expediting service founded in 1992. The core offering is a managed passport application service covering all U.S. passport scenarios — new applications (DS-11), renewals (DS-82), child passports, lost/stolen replacements (DS-64), name changes (DS-5504), and second passports — delivered across four pricing tiers (Standard 15 days, Priority 9 days, Rush 7 days, Emergency 3-4 days), all built around AI-powered document error detection, expert human review, hand-courier delivery to regional passport agencies, and real-time tracking. Complementing the passport business, the company also offers visa expediting services for major destination countries (China, India, Vietnam, Turkey, Brazil, Russia), handling both e-Visa applications and traditional consulate-based visa submissions. The company also publishes a free passport forms library and an embassy/consulate directory covering 193 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Passport Renewal Expedited mail-in passport renewal service for U.S. citizens using Form DS-82, covering passports issued at age 16 or older within the last 15 years. Includes AI-powered error detection, expert application review, hand-courier delivery to the regional passport agency, and real-time tracking.
• New Passport Expedited first-time U.S. passport application service using Form DS-11. Provides expert guidance through the required in-person identity verification visit, plus hand-courier delivery to the passport agency.
• Child Passport Specialized expedited passport service for children under 16, using Form DS-11. Handles the requirement for both parents/guardians to be present, or a notarized Form DS-3053 consent from the absent parent.
• Lost or Stolen Passport Replacement Emergency replacement service for lost or stolen U.S. passports, requiring Form DS-64 (lost/stolen report) plus Form DS-11. The service handles all paperwork and guides applicants through the replacement process.
• Passport Name Change Expedited service for updating a U.S. passport after a legal name change due to marriage, divorce, or court order. Uses Form DS-5504 within one year of issuance, or Form DS-82 after one year.
• Second Passport Expedited service for obtaining a second valid U.S. passport book for travelers who need concurrent passports for simultaneous visa applications and travel.
• China Visa Expediting

Quantifiable outcome

• 99.9% application accuracy rate
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• FedEx, USPS, UPScoreOthersCourier service providers (FedEx, USPS, UPS) used for document delivery and return shipping of processed passports and travel documents. These partnerships are contractually obligated to maintain confidentiality and security of documents.
• PCI-DSS Compliant Payment ProcessorscoreOthersThird-party payment processors handle credit card transactions securely, ensuring PCI-DSS compliance for payment processing. Customer payment card information is never stored on company servers.
• U.S. Department of StatecoreOthersFormal authorization since 1992 allowing Passports and Visas.com to act as an authorized courier and representative for submitting passport applications to the U.S. Department of State and regional passport agencies.
• Foreign Embassies and ConsulatescoreOthersSubmission of customer visa applications to foreign embassies and consulates in the United States for processing. The company routes applications to the correct consular jurisdiction based on the customer's state of residence.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• VisaHQ: VisaHQ is a direct peer providing visa and passport expediting services for travelers, with a strong online presence serving U.S. and international travelers across many destination countries. Directly comparable in service offering, target market, and direct-to-consumer delivery model.
• A Briggs & Associates (A Briggs Passport & Visa Expeditors): A Briggs is a State Department authorized passport and visa expeditor operating since 1979, with one of the longest industry track records. Directly comparable in authorization model, service portfolio, and target market.
• RushMyPassport: RushMyPassport (operated by A Briggs) is a long-standing direct competitor in the U.S. passport expediting market, also authorized by the State Department and offering comparable speed tiers, courier service, and direct-to-consumer pricing. Closely comparable on offering, customer, and model.
• ItsEasy Passport & Visa Services: ItsEasy is a long-standing U.S. passport and visa expediting service operating on the same State Department authorization model. Directly comparable on product offering (passport renewal, expedited services) and target customer base, with comparable tier structure.
• Travel Visa Pro: Travel Visa Pro offers expedited passport and visa services for U.S. travelers, with both individual and corporate travel clients. Closely comparable in offering, customer base, and operating model, though somewhat smaller scale.
• Fastport Passport: Fastport Passport is a directly competing U.S. passport expediting service offering nearly identical tiers (Standard/Rush/Emergency) with hand-courier delivery to regional passport agencies. Same customer base (U.S. citizens needing urgent passports), same regulatory authorization model, and same price points — making it the closest head-to-head competitor.

Emerging players

• iVisa: iVisa is a digital-first visa expediting platform focused on e-Visas for travelers worldwide, with strong consumer brand and tech-led UX. Comparable on visa services and target traveler base, but focused on e-Visas rather than embassy-submission work and with no passport product line.
• GovAssist: GovAssist provides online assistance for U.S. passport applications and travel visas with a technology-led UX similar to Passports and Visas.com. Direct overlap on the DTC online passport/visa assistance model, though positioned as a more digitally-native challenger.

Broad incumbents

• VisaCentral: VisaCentral provides visa and passport services to corporate travel departments and individual travelers, with a broader B2B orientation than Passports and Visas.com. Overlapping service offerings but generally positioned to higher-volume corporate clients.
• CIBTvisas: CIBTvisas is the largest global incumbent in the visa and travel document expediting space, offering both passport and visa services to corporate and individual travelers. Much larger scale, broader product portfolio, and corporate-travel focus — overlapping with Passports and Visas.com on individual visa services but operating at significantly greater scale and breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/passportsvisas
• Facebookfacebook.com/passportsandvisas

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Passports and Visas.com