IXP Corporation

What IXP Corporation does

IXP Corporation is a privately held, Princeton, New Jersey-based provider of public safety managed services, consulting, and technology solutions, founded in 1999 by William E. Metro and Lawrence D. Consalvos. The company specializes in the full outsourcing of 9-1-1 / emergency communications centers (PSAPs), behavioral health calltaking for the 988 lifeline, security operations center management, campus security, and vendor-independent technology implementation for CAD/RMS, radio, telephony, and video systems. Its flagship sub-brand, ChatComm, is the first fully privatized 9-1-1 Communications Center in the United States and operates under a public-private partnership with the Chattahoochee River 911 Authority, serving Sandy Springs, Johns Creek, Dunwoody, and Brookhaven, GA, processing more than 400,000 emergency calls annually.

The company's service delivery is anchored by its proprietary SAIF (Systems Assurance Integration Framework) methodology, a registered trademark that structures engagements across four pillars — Governance, Operations, Technology, and Facilities. IXP generates revenue primarily through long-duration fixed-price managed services contracts (typically 5-10+ years with no price escalators) bundled with full staffing, recruiting, training, and IT support, supplemented by consulting engagements, technology implementation projects, and recurring intelligent video analytics deployments. Documented client outcomes include 15-25% staffing cost savings, 17% operational cost reductions, and $1M-$5.3M cumulative savings on individual municipal and transit contracts.

IXP serves four primary verticals: government and municipalities (its core segment, including FDNY and various 911 authorities), universities and campuses (Harvard, MIT, NYU, Johns Hopkins, CSU Northridge), private industry enterprise security (Exelon, Bristol-Myers Squibb, IBM, Accenture), and behavioral health agencies (988 crisis navigation). The company operates across 29 US states plus Canada and Panama, holds CALEA Communications Center accreditation (unique among privatized 911 centers) and 5 consecutive IAED ACE awards, and is self-described as the market leader for emergency communications BPO. It remains founder-led, profitable, and self-funded with no institutional investment.

Name

IXP Corporation

Legal name

IXP Corporation, Inc.

Website

https://ixpcorp.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

IXP Corporation is a privately held, Princeton-based provider of outsourced 9-1-1 managed services, public safety consulting, security operations center management, and behavioral health calltaking, serving municipalities, universities, and private industry across 29 US states under long-term fixed-price contracts.

Ownership category

akta.pro rank

Product category

Public Safety Managed Services

NAICS

Investigation and Security Services (5616), Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621)

SIC

Communications Services, Nec (4899), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Emergency Response Team (ERT) Staffing & Incident Management Support (BPABANAD)

akta.pro secondary industries

Risk Management (ERM), Operational Risk & Business Continuity (BPAEAPAJ), ERP Implementation & Systems Integration Services (BPAEAGAA)

Keywords

• Public safety managed services
• Emergency communications consulting
• 911 dispatch outsourcing
• Campus security services
• Behavioral health crisis response

Headquarters

HQ city

Princeton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. 9-1-1 Managed Services: IXP provides full managed services for emergency communications centers, including staffing (recruiting, hiring, training), technology support, and operations management. The company typically saves municipalities 15-25% of their dispatch center staffing costs plus indirect costs such as pension liabilities, HR, payroll, and legal. Services are delivered under fixed-cost contracts with no overtime bills.
2. Consulting Services: Business case development using the SAIF methodology, comprehensive assessments, technology recommendations, and strategic planning for emergency communications modernization. Includes visioning sessions, facility reviews, operational assessments, technology lifecycle strategies, and implementation planning.
3. Intelligent Video Analytics: Implementation and support of intelligent video surveillance and analytics systems for clients. Services include assessment, design, installation oversight, and ongoing analytics program management.
4. Behavioral Health Hub Services: Crisis navigation and intake services for behavioral health agencies supporting the 988 hotline. Services include call center design, technology integration, call-taking services, staffing, and client intake for individuals not at immediate risk.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

IXP Corporation provides outsourced managed services and consulting for public safety emergency communications, including 911/emergency dispatch staffing, CAD/RMS and radio technology implementation, behavioral health crisis calltaking, video surveillance and analytics, and campus security operations. The company operates fixed-cost, multi-year contracts (typically 5–10+ years) under which it recruits, trains, and manages telecommunicators and operations staff, and applies its proprietary SAIF (Systems Assurance Integration Framework) methodology to assess and modernize governance, operations, technology, and facilities for government, university, and private-sector clients across North America.

Product overview

IXP Corporation offers a portfolio of emergency communications services centered on their SAIF Methodology, combining consulting, managed services, and technology solutions. The core offerings include 9-1-1 Managed Services (full outsourcing of dispatch operations with fixed-cost staffing), Consulting Services (business case assessments and strategic planning across governance, operations, technology, and facilities), and Technology Solutions (vendor-independent CAD/RMS/radio/9-1-1 system implementation). Supporting modules include the Behavioral Health Hub (crisis navigation for 988 hotline), Intelligent Video Analytics (add-on for existing surveillance), Public Safety Software & Applications (lifecycle support), and Integrated & Customized Solutions (custom development). Their flagship sub-brand, ChatComm, represents the first fully outsourced private 9-1-1 center in the country, serving multiple Georgia communities. The company is vendor-independent, working across multiple technology platforms rather than promoting a single unified software product.

Differentiator

Problem solved

Functional benefit

Brands

• ChatComm: A total emergency communications center solution operated by IXP for the Chattahoochee River 911 Authority, serving Sandy Springs, Johns Creek, Dunwoody, and Brookhaven, GA
• SAIF

Products and services

• 9-1-1 Managed Services Full outsourcing of emergency communications center staffing and operations, including recruiting, hiring, training, IT support, and management of telecommunicators under fixed-cost multi-year contracts with guaranteed performance levels. For government PSAPs, 911 authorities, and municipal emergency communications departments.
• Consulting Services Public safety consulting covering governance, operations, technology, and facilities assessments using the SAIF methodology, including visioning sessions, operational reviews, technology lifecycle strategies, and implementation planning. For government agencies, universities, and private organizations evaluating emergency communications modernization.
• Technology Solutions Vendor-independent technology consulting and implementation for CAD/RMS, radio, 9-1-1 systems, recording & logging, and network architecture, including system assessment, design, implementation oversight, and ongoing technical support. For government, university, and enterprise clients.
• Behavioral Health Hub Crisis navigation service supporting the 988 suicide and crisis lifeline, providing triage for non-emergent calls, intake assessment, and care pathway coordination to community-based behavioral health providers and addiction services within 24–48 hours. For behavioral health agencies and healthcare organizations.
• Intelligent Video Analytics Video analytics solution that alerts, classifies, and catalogs information and behaviors from existing surveillance cameras, including thermal analytics for critical infrastructure and license plate recognition, enabling proactive first-responder alerts and crime investigation support. For campuses, government, and enterprise security operations.
• Public Safety Software & Applications Full lifecycle support for public safety software from definition through implementation and replacement, including analysis, assessment, solution design, vendor management, database monitoring, requirements definition, system configuration, interface development, testing, implementation, and ongoing technical support. For public safety agencies running CAD/RMS and related software.
• Integrated & Customized Solutions Custom software solutions for large-scale, high-volume jurisdictions with unique requirements, including requirements documentation, application architecture, prototype development, implementation, and ongoing maintenance. For large cities and complex public-safety environments.
• ChatComm Fully outsourced private-sector 9-1-1 Communications Center serving Sandy Springs, Johns Creek, Dunwoody, and Brookhaven, GA, processing over 400,000 calls annually in a ~16,000 sq. ft. facility with CALEA accreditation and IAED EMD/EFD accreditation. For the Chattahoochee River 911 Authority and member cities.
• Managed Services for Dispatch, 311, IT, and Front Desk Combined communications center staffing for police/fire/EMS dispatch, 3-1-1 information line, IT function for police and fire departments, and front desk operations delivered under fixed-price contracts. For municipalities seeking consolidated public-safety support beyond 911 alone.

Quantifiable outcome

• 15-25% savings on dispatch center staffing costs plus indirect cost savings on pension, HR, payroll, and legal
• +9 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered flagship and minor.

• Chattahoochee River 911 AuthorityflagshipStrategic or Co-development Partner · 1 January 2008IXP formed a public-private partnership with the Chattahoochee River 911 Authority in 2008 to deliver the first fully privatized 911 Communications Center in the US. IXP designed, built, and implemented ChatComm for four communities (Sandy Springs, Johns Creek, Dunwoody, Brookhaven), managing all staffing and operations at fixed cost with CALEA accreditation. The center processes over 400,000 calls annually.
• International Association of Campus Law Enforcement Administrators (IACLEA)minorOthersIndustry affiliation providing access to campus law enforcement professionals and best practices.
• National Emergency Number Association (NENA)minorOthersIndustry affiliation for 911 professionals providing standards, training, and advocacy.
• International Association of Chiefs of Police (IACP)minorOthersIndustry affiliation connecting IXP with law enforcement leadership across the US.
• Association of Public Safety Communications Officials (APCO)minorOthersIndustry affiliation for public safety communications professionals providing training and certification.
• International Academy of Emergency Dispatch (IAED)minorOthersOrganization providing Emergency Medical Dispatch and Emergency Fire Dispatch accreditation programs that ChatComm has achieved.
• CALEA (Commission on Accreditation for Law Enforcement Agencies)minorOthersLaw enforcement accreditation body that has accredited ChatComm as the only privatized 911 center in the US.
• International City/County Management Association (ICMA)minorOthersOrganization for local government professionals providing resources and best practices.

Scale indicators19 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mission Critical Partners: Mission Critical Partners provides consulting, systems integration, and managed services dedicated to public safety (911, CAD, RMS, radio). Closest direct peer to IXP's emergency communications business, addressing the same PSAP and dispatch-center buyer with similar lifecycle services.
• Federal Engineering: Federal Engineering is a consulting firm focused exclusively on public safety communications — 911, dispatch, radio, and emergency operations — serving municipalities and counties with assessments, procurement, and implementation. Highly comparable to IXP's consulting and business case practice.

Broad incumbents

• Motorola Solutions: Motorola Solutions is the dominant provider of public safety land-mobile radio, CAD, and 911 solutions (including VESTA and CommandCentral). A broad incumbent whose product portfolio overlaps significantly with IXP's technology scope, increasingly bundling managed services that compete with IXP's offering.
• Tyler Technologies: Tyler Technologies sells enterprise software to state and local government including public safety (New World CAD/RMS) and courts. A broad public-sector incumbent whose software products intersect IXP's technology scope and customer base.
• CentralSquare Technologies: CentralSquare provides CAD, RMS, mobile, and public administration software to municipalities and public safety agencies across the US. Direct overlap with IXP's technology practice serving PSAP and law enforcement customers.
• Intrado (formerly West Safety Services): Intrado is a major 911 network infrastructure, call-routing, and location-services provider. Competes with IXP at the underlying 911 technology layer and increasingly offers cloud-based PSAP solutions adjacent to IXP's managed services.
• Comtech Telecommunications Corp. Comtech provides NG-911, E911, and public safety communications systems and services to carriers and government. A broad incumbent overlapping IXP's emergency communications customer base with a different go-to-market focus on network and carrier infrastructure.
• Conduent: Conduent is a large government BPO providing citizen services, including health and human services and transportation. A broad incumbent sharing IXP's outsourced-services-to-government model, though operating at much greater scale across different functional domains.
• Maximus: Maximus is a government BPO operating citizen engagement, health, and human services programs for federal, state, and local agencies. Comparable to IXP as a government-outsourced services provider but at significantly larger scale and broader scope.
• Securitas Technology (formerly STANLEY Security integration): Securitas Technology designs, installs, and monitors integrated electronic security systems including video surveillance and access control for enterprise and government. Comparable to IXP's Intelligent Video Analytics and security operations center managed services for private industry.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ixp_corp
• LinkedInlinkedin.com/company/ixp-corporation
• Facebookfacebook.com/ixpcorp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IXP Corporation