EPS Security

What EPS Security does

EPS Security (legally Engineered Protection Systems, Inc.) is a privately held, family-owned security and life-safety integrator founded in 1955 and headquartered in Grand Rapids, Michigan. The company designs, installs, and monitors intrusion alarm systems, fire alarm and voice evacuation systems, video surveillance, and cloud-based access control for residential and commercial customers exclusively across Michigan's lower peninsula, operating from five regional offices (Grand Rapids, Kalamazoo, Traverse City, Petoskey, and Metro Detroit/New Hudson). Its core technology stack pairs partner-supplied hardware (Resideo/Honeywell ProSeries panels, DMP commercial panels, NOTIFIER fire systems, Digital Watchdog cameras, ProdataKey cloud access control) with an in-house UL-Listed, TMA Five-Diamond Certified central monitoring station staffed 24/7/365; mobile and PC control is delivered through the Resideo Total Connect 2.0 application and EPS's own SeeMyAlarm customer portal.

EPS monetizes through a hybrid model combining one-time installation revenue (alarm panels, sensors, cameras, access control equipment) with high-margin recurring monthly monitoring subscriptions, annual fire alarm inspections under NFPA codes, managed access-control services, and consumables such as HID/Farpointe credential cards. Pricing is quote-based and customized per facility, with revenue weighted toward recurring contracts that produce predictable cash flow and rising customer lifetime value. Go-to-market is consultative field sales — security consultants perform on-site facility evaluations and deliver tailored proposals — supported by phone-based inside sales, branch walk-ins, and a $100 referral credit program that drives word-of-mouth in Michigan communities. Headcount of approximately 250 employees includes more than 100 field technicians trained in-house at the EPS Training Center and certified up to NICET Level 4.

The company holds multiple industry credentials — UL-Listed Central Station (Burglary and Fire), TMA Five-Diamond Certification, NICET technician pipeline, FAST Michigan licensure, and BBB accreditation — and received The Monitoring Association's 2022 Monitoring Center of the Year (Small/Medium Business) and Operator of the Year awards. Growth has been driven primarily through tuck-in acquisitions of smaller Michigan security providers (Video-Tech-Tronics and Security Alarm Co. in 2018, a Gaylord-based company in 2023) and the launch of higher-productivity product lines such as ProSeries smart-home automation and AI-enabled First Alert video doorbells. EPS positions itself as a full-service, locally owned alternative to national alarm companies, with a 30,000+ customer base and ranking among the top 25 largest US security providers.

Name

EPS Security

Legal name

Engineered Protection Systems, Inc.

Website

https://epssecurity.com

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

101–250 employees

Short description

EPS Security is a family-owned Michigan-based integrator that designs, installs, and monitors intrusion alarms, fire systems, video surveillance, and access control for 30,000-plus residential and commercial customers across the state's lower peninsula, operating an in-house UL-listed, Five-Diamond Certified 24/7 monitoring center from five regional offices.

Ownership category

akta.pro rank

Product category

Security and Life-Safety Services

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Commercial & Industrial Alarm Monitoring (BPAKAFAB)

akta.pro secondary industries

Fire Alarm Monitoring & Dispatch (BPAKAFAC), Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), Fire Alarm Systems (Inspection/Testing/Monitoring/Service) (IMAIAJAC)

Keywords

• Alarm monitoring services
• Commercial security systems
• Residential home security
• Access control systems
• Video surveillance solutions

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Security System Installation: Professional installation of custom-engineered security systems including alarm panels, sensors, cameras, and access control equipment. One-time revenue from equipment and installation labor.
2. 24/7 Alarm Monitoring Services: Recurring monthly fees for professional monitoring services including intrusion detection, fire monitoring, environmental monitoring, and emergency dispatch. Core recurring revenue stream.
3. Fire Alarm Inspections and Testing: Annual fire alarm system inspections and testing services required by code compliance. Periodic revenue stream.
4. System Service and Maintenance: Ongoing maintenance, repairs, and system updates for installed security systems. Reactive and scheduled service revenue.
5. Access Control Credentials: Sale of key cards, key fobs, and credentials for access control systems. Card packs sold in batches of 50.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

EPS Security designs, professionally installs, and monitors integrated security and life-safety systems for residential and commercial customers across Michigan. Core offerings include intrusion alarm systems, fire alarm and voice evacuation systems, video surveillance, access control/card access, smart home security, and 24/7 professional alarm monitoring dispatched through its Five-Diamond Certified UL-Listed central monitoring center in Grand Rapids. Additional recurring services include fire alarm inspections, system maintenance, and managed access control administration.

Product overview

EPS Security offers a comprehensive security and life safety portfolio serving both residential and commercial customers across Michigan. The core platform centers on 24/7 professional monitoring through their Five-Diamond Certified, UL-Listed monitoring center in Grand Rapids. Residential offerings include ProSeries smart home security (the central hub with Alexa and Bluetooth integration), First Alert HD Video Doorbell (VX1) with AI detection, home alarm systems, and security cameras (wireless Wi-Fi VX series and wired Digital Watchdog cameras). Commercial solutions encompass business alarm systems, fire alarm and voice evacuation systems (using NOTIFIER brand), video surveillance, and access control with ProdataKey cloud management. All systems are managed through Total Connect 2.0 mobile app. The portfolio also includes add-on services like Managed Access Control, fire alarm inspections, and new home construction prewiring. EPS operates as a full-service provider handling design, installation, and ongoing maintenance across five Michigan locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Alarm Systems Commercial intrusion detection systems for businesses with door/window sensors, motion detectors, glassbreak detection, and panic buttons, backed by dual-path secure alarm signal communication and 24/7 professional monitoring. Designed for retail, office, industrial, and institutional facilities in Michigan.
• Fire Alarm Systems and Voice Evacuation Code-compliant commercial fire alarm and voice evacuation systems with smoke detectors, heat detectors, hand pull stations, and horn strobes, supported by 24/7 monitoring and NOTIFIER addressable and mass notification systems for larger facilities.
• Video Surveillance Business security camera systems using Digital Watchdog wired cameras with high-resolution options from 3MP up to 8MP+ including 4K, day/night functionality, wide dynamic range, and video analytics, paired with Network Video Recorders or cloud storage and Spectrum IPVMS video management software.
• Access Control and Card Access Systems Scalable keyless entry systems for commercial facilities with card readers (HID, Farpointe), key fobs, mobile credentials, intercom systems, and ProdataKey cloud-based management, integrated with intrusion alarms and video surveillance.
• Commercial Alarm Monitoring 24/7 UL-listed Five-Diamond Certified monitoring center service providing burglary, fire, environmental (water leaks, temperature, power failure), elevator, sprinkler, and area of refuge monitoring for commercial accounts with rapid emergency dispatch.
• Residential Alarm Systems Home security systems featuring intrusion sensors (motion detectors, door/window sensors, glass break detection), life safety sensors (smoke, CO, heat, water leak), and pet-sensitive motion detection, professionally installed and connected to 24/7 monitoring.
• Home Alarm Monitoring Award-winning Five-Diamond Certified, UL-Listed 24/7 Michigan-based monitoring center providing intrusion, fire, and environmental monitoring services for residential customers with immediate response and text/email alerts.
• Home Security Cameras Residential video security including wireless Wi-Fi outdoor and indoor cameras with AI detection of people, vehicles, animals, and packages, plus wired cameras with continuous 24/7 NVR recording, managed via the Total Connect App.
• ProSeries Smart Home Security Home control and automation hub that integrates intrusion sensors, life safety devices, security cameras, video doorbell, smart locks, garage door opener, and thermostats, with built-in Amazon Alexa voice control, Bluetooth hands-free disarming, and 128-bit encryption.
• First Alert HD Video Doorbell (VX1) Wi-Fi video doorbell with 2K HD video, AI-based detection differentiating people, vehicles, and animals, dual-band Wi-Fi, two-way audio, built-in LED spotlight and siren, night vision, and weather durability from -40°F to 122°F, integrated with Total Connect and ProSeries.
• Total Connect 2.0 Mobile App Mobile (iOS/Android) and PC application providing remote arm/disarm, multi-location access, user management, real-time alerts, camera viewing and clip management, and Z-Wave smart home device control for residential customers.
• SeeMyAlarm Online Account Portal Customer online portal for reviewing alarm accounts, adding/removing emergency contacts, managing alarm features, and accessing system information, requiring registration verified through the EPS Monitoring Center.
• Managed Access Control Service EPS-administered access control management for commercial customers without dedicated security staff, including configuration of door permissions, security levels, key card replacements, and holiday schedules via the ProdataKey cloud platform.
• New Home Construction Security Pre-wired security solutions for new residential construction, including planned and engineered security systems, home automation integration, temporary construction site security, and coordination with home builders and contractors in Michigan.
• Fire Alarm Inspections Annual fire alarm system testing and inspection services per NFPA standards, including device sensitivity testing, official reports and audits, and routine service by qualified EPS technicians for commercial fire code compliance.
• Video Surveillance Maintenance and Service Preventative maintenance programs for commercial video surveillance systems, including annual inspections, camera cleaning and focusing, system performance evaluations, software upgrades, and ongoing tech support to ensure optimal camera functionality.
• Access Control Credentials Sale of key cards, key fobs, and credentials for commercial access control systems, ordered in batches of 50 cards and available in HID and Farpointe formats including clamshell cards, ISOProx cards, key fobs, and microprox tags.

Quantifiable outcome

• Law enforcement notified within seconds of breach detection
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• Digital Monitoring Products (DMP)coreTechnology or IntegrationDMP provides intrusion alarm panels and keypads used in EPS Security business alarm systems. The partnership allows EPS to offer DMP Virtual Keypad remote management application for commercial customers.
• Honeywell HomecoreTechnology or IntegrationHoneywell Home provides ProSeries and Lyric security systems and components used in EPS residential installations. Integration with Total Connect app for remote system control.
• Digital WatchdogcoreTechnology or IntegrationDigital Watchdog provides wired security cameras and Network Video Recorders (NVRs) for EPS commercial and residential video surveillance systems.
• Resideo (Total Connect)coreTechnology or IntegrationResideo provides the Total Connect 2.0 mobile application used by EPS customers to remotely control security systems, view cameras, and receive alerts. First Alert video doorbells are integrated with Total Connect.
• ProdataKey (PDK)coreTechnology or IntegrationProdataKey provides cloud-based access control platform used by EPS for managed access control services, enabling customers to manage door permissions remotely.
• NOTIFIERcoreTechnology or IntegrationNOTIFIER provides commercial fire alarm systems and voice evacuation/mass notification systems for businesses requiring addressable alarm systems and mass notification capabilities.
• HID GlobalcoreTechnology or IntegrationHID provides proximity key cards, key fobs, clamshell cards, and microprox tags for EPS access control systems. HID is a leading manufacturer of secure identity and physical access credentials.
• FarpointecoreTechnology or IntegrationFarpointe provides access control credentials including ISOProx cards and key fobs for EPS access control systems as an alternative to HID products.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vector Security: Vector Security is a directly comparable regional security integrator offering alarm systems, video surveillance, access control, and 24/7 monitoring to residential and commercial customers across multiple US states. Business model, customer segments, and recurring monitoring revenue dynamics are closely aligned with EPS.
• Per Mar Security Services: Per Mar is a family-owned, multi-state security alarm and monitoring provider with a similar mix of residential and commercial customers, full-stack monitoring capabilities, and an emphasis on locally delivered service. Highly comparable to EPS in scope, ownership profile, and product breadth.
• Bay Alarm: Bay Alarm is a West Coast security and alarm monitoring provider serving residential and commercial customers with a similar full-service model (installation, UL-listed monitoring, fire alarm inspections). Comparable on technology stack and customer mix, though geographically distinct.
• Ackerman Security: Ackerman Security is a mid-market regional security provider offering alarm systems, monitoring, video, and access control to residential and commercial customers — directly comparable to EPS in scope and customer profile.

Broad incumbents

• Guardian Protection: Guardian is one of the largest privately held home and business security providers in the US, offering monitored intrusion, fire, video, and smart home — overlapping significantly with EPS but at meaningfully greater scale and broader geographic reach.
• ADT: ADT is the dominant national security and alarm monitoring provider. It competes with EPS in the residential and SMB monitoring market across Michigan with substantially greater brand recognition, capital, and marketing spend.
• Vivint Smart Home: Vivint is a large national smart home and professionally monitored security provider whose offering directly overlaps with EPS's ProSeries and Total Connect-based residential solutions. Competitive threat is in professionally installed, monitored smart home security.
• Brinks Home Security: Brinks Home is a national smart home security and alarm monitoring brand competing in the same residential and small business monitoring space as EPS, with a broader geographic footprint.

Regional players

• CPI Security: CPI Security is a regional security and home automation provider concentrated in the Southeastern US, with comparable integrated intrusion, video, fire, and monitoring services. Comparable in business model though it does not compete in EPS's Michigan territory.

Others

• Alarm.com: Alarm.com is a SaaS platform powering connected security and smart home services for thousands of alarm dealers, including many providers comparable to EPS. Included as a technology enabler / ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCPNhObLZqFHqhuYQDhVTo9Q
• Facebookfacebook.com/epssecurity
• LinkedInlinkedin.com/company/eps-security-inc.
• Xx.com/eps_security

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EPS Security