BEST Service Pros

What BEST Service Pros does

BEST Service Pros is a Canadian, family-owned janitorial and facility services company founded in 1956 by Ulf von Dehn as Best Cleaners and Contractors, and now headquartered in Coquitlam, British Columbia. The company delivers daily custodial, facility maintenance, exterior maintenance, window cleaning, pressure washing, construction cleaning, and confidential document destruction (BEST Shredding) services to high-traffic public facilities — primarily higher education institutions (SAIT, Langara, UBC Okanagan, Capilano, Lakehead, Humber) — as well as retail, convention, commercial office, and public-venue clients across British Columbia, Alberta, and Ontario through offices in Coquitlam, Calgary, Toronto, and Ottawa. All frontline service is delivered by direct BEST employees under a no-franchise, no-subcontractor operating model, with regional field-sales and inside-sales teams handling enterprise client relationships on contract-based, recurring engagements.

The company's technology stack centers on third-party operational systems — CleanTelligent for cloud-based quality assurance and client reporting, Kronos for time tracking across roughly 1,800 team members, and the GreenClean Program sub-brand built on EcoLogo-certified products, Energy Star equipment, and CIMS-GB-certified green standard operating procedures. BEST also deploys TASKI SWINGOBOT autonomous robotic floor cleaners (via Diversey) at client sites such as SAIT, achieving up to 85% chemical and water savings per shift, and operates a Lean Sensei continuous improvement framework with 121 Whitebelts, 7 Greenbelts, and 1 Blackbelt. The firm holds CIMS-GB (one of 4 in Canada), COR health and safety, and Carbon Neutral (since 2009) certifications, and has been named one of Deloitte's Canada's Best Managed Companies for 12 consecutive years (2026 reference).

Revenue is generated through contract-based, recurring janitorial and integrated facility services priced via direct negotiation by regional sales teams (no public pricing). Go-to-market is enterprise field sales supplemented by inside sales and a multi-channel marketing presence (blog, social, email, conference sponsorship of OAPPA, RMA/WCUPPA, BCSCA), with strategic positioning anchored on sustainability credentials, culture awards, and a long-tenured direct-employee model. The company is privately held under founding-family ownership, with Bruce Taylor serving as CEO since May 2022 following Kevin McCrum, and reports a workforce of approximately 1,800 team members.

Name

BEST Service Pros

Legal name

BEST Service Pros

Website

https://best.ca

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

BEST Service Pros is a family-owned Canadian janitorial and facility services company, founded in 1956, that delivers contract-based cleaning, maintenance, and document destruction to higher education, retail, convention, and commercial clients across British Columbia, Alberta, and Ontario using a direct-employee, no-subcontractor model.

Ownership category

akta.pro rank

Product category

Commercial Janitorial and Facility Services

NAICS

Janitorial Services (56172), Facilities Support Services (5612)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)

akta.pro secondary industries

Disinfection, Sanitization & Infection Prevention Services (BPABABAE), Restroom Hygiene & Consumables Services (Supplies, Dispensers, Matting) (BPABABAI), Move-In/Move-Out & Turnover Cleaning (Commercial) (BPABABAO)

Keywords

• Commercial janitorial services
• Facility maintenance services
• Sustainable cleaning programs
• Document destruction services
• Exterior building maintenance

Headquarters

HQ city

Coquitlam

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Janitorial & Custodial Services: Core recurring cleaning services for high-traffic public facilities including educational institutions, retail centers, convention facilities, office buildings, and large commercial properties. Services include daily custodial operations, scheduling, planning, supervision, and quality management delivered by direct BEST employees.
2. Building Maintenance Services: Integrated facility maintenance services complementing janitorial offerings, including window cleaning, pressure washing, exterior maintenance, and specialized maintenance for client sites.
3. Confidential Document Management (BEST Shredding): Secure document destruction and records management services provided under the BEST Shredding brand, serving clients requiring compliant information destruction.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

BEST Service Pros is a Canadian janitorial and facility services company providing integrated cleaning, custodial, building maintenance, document management, and exterior maintenance services to high-traffic public facilities, educational institutions, retail centers, convention venues, and commercial office buildings. All services are delivered by direct BEST employees under a no-franchise, no-subcontractor model, supported by the GreenClean sustainability program, robotic floor cleaning technology, and CIMS-GB, COR, and Carbon Neutral certifications.

Product overview

BEST Service Pros is a Canadian janitorial and facilities management company offering integrated building maintenance services. The core portfolio includes janitorial/cleaning services, facility maintenance, document management (BEST Shredding), window cleaning, pressure washing, and construction cleaning. The company operates the GreenClean Program as its sustainability-focused service sub-brand, which utilizes EcoLogo certified products and Energy Star equipment to meet CIMS-GB certification standards. Services are delivered primarily to high-traffic public facilities, educational institutions, retail environments, convention centers, office buildings, and large commercial properties across Western Canada and expanding nationally.

Differentiator

Problem solved

Functional benefit

Brands

• GreenClean Program: An initiative providing innovative and sustainable business practices for clients, including EcoLogo certified products, Energy Star equipment, and green standard operating procedures.
• BEST Shredding

Products and services

• Janitorial Services
• Facility Maintenance
• Document Management Services (BEST Shredding)
• GreenClean Program
• Window Cleaning
• Pressure Washing
• Construction Cleaning
• Exterior Maintenance

Quantifiable outcome

• Up to 85% chemical and water savings per shift using TASKI SWINGOBOT robotic floor cleaning equipment
• +5 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

14 partnerships are on record, tiered core, major and minor.

• Legacy Site Maintenance (Cold Lake)coreStrategic or Co-development Partner · 1 January 2026Joint venture partnership with Legacy Site Maintenance at Cold Lake, Alberta. An Indigenous-led partnership that is part of BEST's commitment to building relationships with Indigenous communities across Canada and supporting Indigenous education and career growth opportunities.
• Seaside Maintenance (Tsawwassen)coreStrategic or Co-development Partner · 1 January 2026Collaboration with Seaside Maintenance at Tsawwassen as part of BEST's ongoing partnerships with Indigenous communities. Supports mutual respect, collaboration, and commitment to the communities served together.
• Indigenous-Led Suppliers (Pan-Canada)coreStrategic or Co-development PartnerBEST works with Indigenous-led suppliers across all of Canada as part of its commitment to Indigenous communities. These supplier relationships reflect BEST's broader CSR strategy of supporting Indigenous economic development.
• Offsetters (CanVestor Climate)coreTechnology or IntegrationOffsetters (CanVestor Climate) provides carbon offset and climate advisory services that enable BEST to maintain its Carbon Neutral certification. BEST has partnered with Offsetters since 2009 to achieve and sustain carbon neutrality.
• Langara CollegecoreStrategic or Co-development PartnerBEST has held a service contract with Langara College since 2015 and has supported every one of the College's sustainability initiatives in the years since. BEST participated in GoByBike Week BC 2026 (June 1-5) and staffed the College's Sustainability Booth, sharing tips on waste diversion, reduce/reuse/recycle habits, and greener commuting.
• DiverseymajorTechnology or IntegrationDiversey provides the TASKI SWINGOBOT robotic floor cleaning equipment used at SAIT. The SWINGOBOT has been one of Diversey's top three performing robots worldwide. BEST's SAIT machine has been ranked as the top-performing robot globally on numerous occasions in 2017.
• GoByBike BC SocietyminorGTM or Marketing PartnerBEST partnered with the GoByBike BC Society for GoByBike Week BC 2026 (June 1-5), a province-wide cycling event encouraging people to swap car trips for bike rides. BEST helped staff Langara College's Sustainability Booth during the event.
• Canadian Mental Health Association (CMHA)minorOthersBEST partnered with CMHA Alberta Division through sponsorship of the Bottom Line Conference 2014, which addresses workplace mental health issues. BEST was recognized as a Bronze Donor of the CMHA. The partnership supports the Psychological Health and Safety in the Workplace national standard.
• Union Gospel Mission (UGM)coreOthersBEST has partnered with the Union Gospel Mission in Vancouver's Downtown Eastside for nearly a decade through its 'Day of Meals' program. Over this time, BEST has raised close to $47,000, served over 34,000 meals, and contributed more than 600 volunteer hours. UGM provides support to vulnerable women and disadvantaged children.
• SAIT (Southern Alberta Institute of Technology)coreStrategic or Co-development PartnerBEST has provided janitorial services at SAIT since July 2013. BEST also sponsors the SAIT Golf Classic (supporting Trojan student-athlete awards), participated in the SAIT Stampede Event, and sponsored the SAIT Aboriginal Futures Endowment Fund supporting urban Aboriginal people in Calgary.
• Human CareminorOthersBEST partnered with Human Care to offer free counselling services to all salaried employees, promoting well-being in all aspects of health as part of BEST's wellness program.
• OAPPA (Ontario Association of Physical Plant Administrators)majorGTM or Marketing PartnerBEST was a Platinum Sponsor at the OAPPA 2019 Annual Conference at the University of Toronto. The conference brought together speakers, exhibitors, and sponsors to advance higher education in Ontario. BEST's Environmental Coordinator demonstrated effective waste stream management, diversion rate improvement, and auditing procedures.
• RMA / WCUPPA (Rocky Mountain APPA / Western Canadian Universities Physical Plant Administrators)majorGTM or Marketing PartnerBEST was a sponsor and exhibitor at the RMA/WCUPPA 2019 Annual Conference at Banff Centre for Arts and Creativity. As the Canadian leader in janitorial maintenance services for higher education facilities, BEST greeted visitors and networked with facility administrators.
• Breast Cancer CharitiesminorOthersBEST and its team members raised $5,200 for breast cancer in October 2021, with BEST matching employee donations dollar-for-dollar. The initiative was organized by a team member to support a colleague undergoing treatment.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• ISS A/S: ISS is a global facility-services company with significant North American operations, providing cleaning, workplace, and integrated facility services. It targets the same large-institutional and corporate accounts as BEST but operates at substantially greater scale globally.
• ABM Industries: ABM is one of the largest facility-services providers in North America, offering janitorial, parking, and integrated facility solutions to commercial, healthcare, and education clients. It competes for the same institutional cleaning RFPs as BEST but at much larger scale and broader scope.
• Aramark: Aramark provides food, uniform, and facility-services across North America including janitorial and building services for education, healthcare, and corporate clients. It is a broad incumbent competing for many of the same institutional contracts BEST serves.
• Compass Group: Compass Group is a global contract food-services and support-services company with Canadian operations spanning cleaning and facility management. It is a broader incumbent that overlaps with BEST in institutional and corporate facility services.
• Sodexo: Sodexo is a global integrated facility-services and food-services company with strong North American higher-education and corporate presence. It is a broad incumbent competitor to BEST for institutional cleaning and facility-management contracts.
• BGIS (Brookfield Global Integrated Solutions): BGIS is a large Canadian-headquartered facility-services firm owned by Brookfield, providing integrated facilities management including janitorial, maintenance, and energy services to commercial and institutional clients. It is a broader incumbent with deeper capital and a wider portfolio than BEST.

Others

• CleanTelligent: CleanTelligent provides quality-assurance and inspection software used by janitorial contractors. BEST uses CleanTelligent for QA tracking across service sites, making it an enabling technology partner rather than a competitor.

Direct peers

• GDI Integrated Facility Services: GDI is a Canadian facility-services company offering janitorial, building maintenance, and related services across Canada and the U.S. It is the most direct domestic competitor to BEST Service Pros, with overlapping product categories and a similar institutional client base.
• Dexterra Group: Dexterra is a Canadian integrated facility-services provider offering janitorial, maintenance, and support services to public and commercial clients across Canada. It is a direct domestic peer with overlapping service lines and institutional/government client overlap.
• Bee-Clean Building Services: Bee-Clean is a long-established Canadian janitorial services company serving commercial, institutional, and government facilities nationwide. It directly competes with BEST for the same higher-education, government, and commercial cleaning contracts in Canada.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BestCleanerWld
• YouTubeyoutube.com/channel/UCQgmP-Y6gK1fSkHznQltAUA
• Facebookfacebook.com/BESTCleanerWorld
• LinkedInlinkedin.com/company/bestcleanerworld
• Instagraminstagram.com/bestservicepros

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BEST Service Pros