Austin Regional Clinic

What Austin Regional Clinic does

Austin Regional Clinic (ARC) is a private, for-profit multispecialty medical group practice founded in 1980 and headquartered in Austin, Texas. The organization operates more than 30 clinic locations across the Central Texas / Austin metropolitan area, staffed by 5,001-10,000 employees, and serves individual patients and families across the full age spectrum with integrated primary and specialty care spanning family medicine, internal medicine, pediatrics, OB/GYN, orthopedics, dermatology, cardiology, rheumatology, allergy and asthma, ENT, audiology, general surgery, podiatry, sports medicine, and other disciplines. ARC's core technology platform is Epic Systems' MyChart (deployed as ARC MyChart), which provides patients with 24/7 access to appointments, test results, medication lists, and prescription renewals, and which integrates the group's Electronic Medical Records across all sites and providers. Supplementary digital services include NormanMD (a 24/7 virtual urgent care telemedicine platform), scheduled telemedicine visits, an After Hours Clinic, da Vinci robotic surgery, Clinical Research, and OLINO Medical Aesthetics by ARC (a cash-pay aesthetic sub-brand rebranded in May 2026 from ARC Medical Aesthetics).

ARC operates a direct-to-consumer, insurance-driven revenue model, billing in-network payers (including Aetna) and self-pay patients for office visits, procedures, diagnostics, and ancillary services on a per-visit basis. Distribution is overwhelmingly regional: care is delivered through ARC's own clinic network and digital channels (MyChart, NormanMD, telemedicine), with patient acquisition supported by a multi-channel marketing mix including the company website, Facebook/LinkedIn/Instagram/YouTube, the HealtheNotes email newsletter, health blog content, community events, and patient reviews collected via Press Ganey. Leadership includes founder Norman H. Chenven, COO Garry M. Olney, Chief Medical Officer and CMIO Manish Naik, Department Chief Mai X. Duong (Pediatrics), and Medical Director Steve Rasmussen (OLINO Medical Aesthetics). The group has recently expanded into South Austin with the new ARC South Specialty clinic, rebranded its aesthetics line, and is restructuring OB/GYN services via the fall 2026 transition out of ARC Seton Northwest.

Name

Austin Regional Clinic

Legal name

Austin Regional Clinic

Website

https://austinregionalclinic.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Austin Regional Clinic is a private multispecialty medical group founded in 1980, operating 30+ clinic locations across Central Texas with 5,001-10,000 employees, delivering integrated primary and specialty care to individual patients and families via Epic's MyChart platform.

Ownership category

akta.pro rank

Product category

Multispecialty Medical Group Practice

NAICS

Offices of Physicians (6211), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

akta.pro secondary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

Keywords

• Multispecialty medical group
• Primary care services
• Specialty healthcare
• Telemedicine visits
• Urgent care clinic

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: ARC generates revenue through direct patient care services including office visits, procedures, diagnostics, and treatments. Services are billed to insurance providers and/or patients directly.
2. Insurance Plan Partnerships: ARC participates as an in-network provider for health insurance plans including Aetna, with machine-readable transparency-in-coverage files published on behalf of the clinic.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Austin Regional Clinic is a multi-specialty medical group operating 30+ clinic locations across Central Texas that provides primary and specialty healthcare services to patients of all ages. Services span family medicine, internal medicine, pediatrics, OB/GYN, orthopedics, dermatology, and other specialties, supported by an integrated Electronic Medical Records system, the ARC MyChart patient portal, and 24/7 virtual urgent care via NormanMD. The clinic delivers care through in-person visits, same-day care, after-hours clinics, telemedicine, and medical aesthetics (OLINO Medical Aesthetics by ARC).

Product overview

Austin Regional Clinic (ARC) is a multi-specialty medical group practice operating over 30 clinic locations across Central Texas. The organization offers a unified connected care model combining primary and specialty care services. Core patient-facing digital products include ARC MyChart (Epic patient portal for appointment management, test results, and prescription renewals), NormanMD (24/7 virtual urgent care telemedicine platform), and Telemedicine Visits for remote care. The organization also operates OLINO Medical Aesthetics by ARC (recently rebranded medical aesthetics services), the After Hours Clinic for urgent care needs, and da Vinci Surgical System for minimally invasive procedures. All services are connected through Electronic Medical Records and the ARC MyChart platform for coordinated patient care.

Differentiator

Problem solved

Functional benefit

Brands

• OLINO Medical Aesthetics by ARC: Medical aesthetics services including BOTOX, Platelet-Rich Fibrin (PRF) treatments, and other aesthetic procedures. Formerly known as ARC Medical Aesthetics before rebranding in May 2026.
• ARC MyChart
• NormanMD

Products and services

• ARC After Hours Clinic Immediate care service staffed by pediatricians and family medicine physicians for urgent health issues during nights, weekends, and holidays when primary care physicians are unavailable.
• Telemedicine Visits Virtual healthcare visits for primary and specialty care that allow doctors and APCs to evaluate patients for new health issues or follow-up via phone or video from home.
• OLINO Medical Aesthetics by ARC Medical aesthetics services offering BOTOX, Platelet-Rich Fibrin (PRF) treatments, and other aesthetic procedures, led by Steve Rasmussen, MD, FAAD, utilizing state-of-the-art equipment.
• Clinical Research Clinical research services offered to patients participating in medical studies and trials through Austin Regional Clinic.
• NormanMD 24/7 Virtual Urgent Care 24/7 virtual urgent care platform providing immediate medical advice from ARC pediatric and adult medicine doctors and advanced practice clinicians (APCs) via telemedicine.
• ARC MyChart Patient Portal Patient portal platform (licensed from Epic Systems Corporation) enabling patients to manage appointments, access test results, review medications, choose a preferred pharmacy, and request prescription renewals with 24/7 connected access to their care team and health records.
• da Vinci Surgery Minimally invasive surgical care using the da Vinci Surgical System with advanced robotic technologies to assist surgeons with operations.

Quantifiable outcome

• 83% reduction in eligibility-related denials
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Press Ganey (formerly Binary Fountain)coreTechnology or IntegrationPress Ganey is an independent third-party customer feedback company that provides technology to collect patient feedback through text surveys sent after visits. Results are displayed on physician bio pages on ARC's website.
• Breastfeeding Success (BFS)minorStrategic or Co-development PartnerARC partners with Breastfeeding Success to provide specialized educational materials, classes, and visits with a lactation consultant for new parents who choose to breastfeed.
• AetnacoreOthersAetna creates and publishes machine-readable pricing files on behalf of Austin Regional Clinic as part of the Transparency in Coverage rule requirements.
• NormanMDcoreTechnology or IntegrationNormanMD is a 24/7 virtual urgent care platform that provides patients immediate access to ARC pediatric and adult medicine doctors and APCs via telemedicine.
• Epic Systems CorporationcoreTechnology or IntegrationMyChart is licensed from Epic Systems Corporation, providing the patient portal technology for managing appointments, accessing test results, and communicating with care teams.

Scale indicators3 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Baylor Scott & White Health: Largest not-for-profit healthcare system in Texas operating multi-specialty clinics, primary care, and hospitals. Direct regional competitor to ARC in Central Texas with overlapping specialty and primary-care offerings.
• St. David's HealthCare: HCA-affiliated hospital and outpatient network in Austin offering multi-specialty ambulatory services. A significant incumbent competitor in ARC's core geography.
• Texas Health Resources: Large North Texas faith-based health system expanding multi-specialty outpatient sites across the state. Comparable as a multi-specialty ambulatory and acute-care operator competing for Texas market share.
• Healthcare Partners (Optum): Optum-affiliated multi-specialty physician group delivering integrated ambulatory care at national scale. Comparable as a large, multi-specialty, multi-site medical group leveraging integrated technology.
• Atrium Health (Advocate Health): One of the largest U.S. non-profit health systems operating extensive multi-specialty ambulatory networks. Comparable as a multi-state, multi-specialty integrated delivery system with broad primary and specialty care.

Direct peers

• Ascension Seton: Major regional multi-specialty and hospital system serving the Austin metro with primary and specialty care clinics. Competes head-to-head with ARC for patients and physicians in Central Texas.
• Privia Health Group: National physician-enablement and multi-specialty medical group platform serving independent practices. Most directly comparable as a similarly structured, multi-state, multi-specialty physician group model.
• ChenMed: Multi-specialty physician group operating value-based primary care clinics for seniors. Comparable as a privately held, multi-site, multi-specialty medical group with capitated revenue exposure.

Emerging players

• VillageMD: Primary care–focused multi-specialty group with integrated technology and value-based care capabilities. Comparable as a primary-care-led group model with adjacent specialty services and digital tools.
• One Medical (Amazon): Membership-based primary care platform combining in-clinic and 24/7 virtual care. Overlaps ARC's primary care, same-day access, and telemedicine value proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/myarcchannel
• Facebookfacebook.com/arcinfo
• LinkedInlinkedin.com/company/austin-regional-clinic
• Instagraminstagram.com/austinregionalclinic
• Xx.com/austinregional

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Austin Regional Clinic