What Amazon One Medical does

Amazon One Medical (legally 1Life Healthcare, Inc.) is a membership-based primary care platform founded in 2007 and acquired by Amazon for approximately $3.9 billion in February 2023. It combines 24/7 virtual care through a purpose-built mobile app with in-person visits at 200+ owned office locations across major U.S. markets, serving approximately 790,000 individual members and 11,600+ corporate clients including Airbnb, Allbirds, and Nasdaq. Amazon Prime members access the service at a discounted $99/year versus the standard $199/year, and the platform is exposed to all 200 million U.S. Prime members through Amazon-integrated distribution.

Name

Amazon One Medical

Legal name

1Life Healthcare, Inc.

Website

https://www.onemedical.com/

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Amazon One Medical operates a membership-based primary care platform combining 24/7 virtual care, 200+ in-person offices, and AI-powered health tools, serving 790,000 individual members and 11,600+ corporate clients within the Amazon ecosystem.

Ownership category

akta.pro rank

Product category

Primary Care Services

NAICS

Offices of Physicians (6211), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Membership/Subscription Concierge Virtual Care (HLALAAAH)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA), Integrated Virtual-First Primary + Urgent Hybrid Platforms (HLALAJAM), Patient Portals & Self-Service Access (HLACAEAA)

Keywords

• Primary care services
• Virtual healthcare
• Employee health benefits
• Membership medicine
• Telehealth consultations

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Individual Membership Subscriptions: Annual membership fees for individual consumers: $99/year for Amazon Prime members, $199/year for standard members. Provides access to 24/7 virtual care, app-based services, same/next-day in-person appointments, and longer-than-average visit times.
2. Pay-per-visit Virtual Care: Per-visit fees for non-members: message-based visits starting at $29, video consultations at $49. Also includes telehealth prescription renewals at $29. No insurance or Prime membership required.
3. GLP-1 Weight Management Program: Integrated obesity treatment program offering GLP-1 medications through Amazon Pharmacy at $25/month with insurance or $149-$299/month cash-pay. Includes primary care consultations and ongoing clinical oversight.
4. Enterprise/B2B Employee Benefits: Corporate membership programs sold to employers as employee benefits. Companies including Airbnb, Allbirds, and Nasdaq offer One Medical as a benefit to attract and retain talent. Revenue generated through bulk membership purchases.
5. Amazon Pharmacy Integration: Integration with Amazon Pharmacy enables prescription fulfillment and medication delivery. Same-day delivery available in nearly 3,000 cities, expanding to 4,500 by end of 2026. Amazon Pharmacy customers have saved over $200 million through automatic coupon program.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

Amazon One Medical is a membership-based primary care platform that combines 24/7 on-demand virtual care through a mobile app with in-person visits at 200+ office locations across the U.S. Services include same/next-day appointments, longer-than-average visit times, secure provider messaging, prescription renewals, lab services, mental health, chronic condition management, and an integrated GLP-1 weight management program. The platform is offered to individuals ($99/year for Prime members, $199/year standard), with pay-per-visit options for non-members and corporate memberships sold to employers.

Product overview

Amazon One Medical is a technology-enabled primary care platform offering a membership-based model ($99/year for Prime members, $199/year standard) that combines 24/7 virtual care through a mobile app with in-person visits at 100+ office locations across the U.S. The core platform provides same/next-day appointments, secure provider messaging, prescription management, and comprehensive primary care services including preventive care, mental health, and chronic condition management. The product portfolio centers on the One Medical app as the primary patient interface, enhanced by agentic AI capabilities (Health AI Assistant), lab analysis tools (Health Insights), and integrated pharmacy services (Amazon Pharmacy with same-day delivery and in-office kiosks). Specialty offerings include a GLP-1 weight management program and virtual care for children. The platform is backed by AWS infrastructure including Amazon Bedrock for AI capabilities and Amazon Connect Health for clinical documentation automation.

Differentiator

Problem solved

Functional benefit

Brands

• One Medical Seniors: Senior-focused primary care services formerly operated as Iora Health, acquired by One Medical in 2021.

Products and services

• One Medical Membership Annual membership providing access to primary care services including 24/7 virtual care via the One Medical app, same/next-day in-person appointments, longer-than-average visit times, secure provider messaging, prescription renewals, lab services, mental health support, and chronic condition management. Available at $99/year for Amazon Prime members and $199/year for standard members.
• Pay-per-Visit Virtual Care Per-visit virtual care available to non-members without requiring a paid membership or insurance. Includes message-based visits starting at $29 and video consultations at $49, covering common non-emergency conditions and telehealth prescription renewals. Available for children ages 2-11.
• GLP-1 Weight Management Program Integrated obesity treatment offering GLP-1 medications (Wegovy, Zepbound, oral GLP-1 options) combined with primary care consultations and ongoing clinical oversight. Medications priced at $25/month with insurance or $149-$299/month cash-pay, with same-day delivery available in nearly 3,000 cities through Amazon Pharmacy.
• One Medical for Business Enterprise/B2B offering providing companies with group membership rates for One Medical as an employee benefit, enabling workforce access to primary care, virtual visits, and same/next-day appointments. Used as a perk for talent attraction and retention across 11,600+ corporate clients.
• Health AI Assistant Agentic AI-powered virtual health assistant available 24/7 within the One Medical app that provides personalized health guidance by accessing patient medical records, answering health questions, booking appointments, explaining lab results, and managing medication renewals. Powered by Amazon Bedrock models and co-developed with clinical leadership, HIPAA-compliant.
• Health AI Agent for Amazon Customers Personalized AI health guidance agent available on Amazon's website and app providing assistance for 30+ non-emergency conditions including acne, diabetes, and sleep apnea. Reviews user conditions and health history for personalization. Virtual care visits available for $29 per visit for non-Prime customers.
• Health Insights Beta feature analyzing routine bloodwork and over 50 biomarkers to provide personalized, evidence-based health recommendations organized by cardiovascular, metabolic, and immune function domains. Developed in partnership with Lifeforce and included at no additional cost with One Medical membership.
• Virtual Care for Kids Virtual healthcare service for children ages 2-11 offering message-based visits starting at $29 and video consultations at $49. No insurance or Prime membership required, providing parents with convenient access for routine childhood ailments.
• Amazon Pharmacy Kiosks Prescription dispensing kiosks located within select One Medical offices in Los Angeles, enabling patients to obtain commonly prescribed medications (including antibiotics and blood pressure treatments) immediately after appointments via Amazon Pharmacy accounts. Planned expansion to additional locations in 2026.
• In-Person Primary Care Visits In-person primary care visits at 200+ office locations across major U.S. markets including same/next-day appointments, drop-in lab services, vaccinations, preventive care, physicals, chronic condition management, and mental health services. Appointments are longer than industry average and start on time.

Quantifiable outcome

• 90+ Net Promoter Score indicates exceptional member satisfaction and loyalty
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core, supporting and major.

• Baptist Health South FloridacoreStrategic or Co-development Partner · 1 August 2026Partnership to deliver coordinated primary and specialty care in South Florida, effective August 1, 2026. The collaboration combines One Medical's modern primary care model with Baptist Health's clinical excellence and comprehensive specialist network. Approximately 900,000 Amazon Prime members gain access to Baptist Health's 12 hospitals and 200 outpatient centers across Miami-Dade, Monroe, Broward, and Palm Beach counties. One of 20 similar health system partnerships One Medical has formed across U.S. markets.
• Montefiore Health SystemcoreStrategic or Co-development Partner · 9 June 2026Collaboration including opening a co-located primary care office at Montefiore Einstein Advanced Care in Westchester, New York. This represents Amazon One Medical's first brick-and-mortar location in a New York specialty care site. The partnership builds on last year's announcement making Montefiore Amazon One Medical's integrated partner across Manhattan, the Bronx, and the Hudson Valley. New office offers comprehensive primary care services with two providers serving pediatric and adult patients. Plans for another Westchester location later in 2026.
• Amazon Web Services (AWS)coreTechnology or Integration · 5 March 2026Deployment of Amazon Connect Health across One Medical operations, including ambient documentation solution deployed for over 1 million visits. AWS developed the solution through partnerships with healthcare organizations including NHS, Montefiore Health System, and Amazon One Medical. HIPAA-eligible platform with 130+ compliant services automates patient verification, scheduling, and clinical documentation.
• LifeforcesupportingTechnology or Integration · 10 February 2026Partnership to develop Health Insights beta feature that analyzes routine lab results. Lifeforce's biomarker analysis technology integrated with One Medical membership at no additional cost. Feature analyzes over 50 biomarkers from standard bloodwork and provides actionable insights organized by cardiovascular, metabolic, and immune function domains.
• Reperio HealthsupportingTechnology or Integration · 29 January 2026Partnership connecting at-home health screenings with primary care services. Collaboration allows individuals completing Reperio's preventative health screenings to access One Medical's membership and ongoing care, aiming to improve health engagement and reduce downstream costs. Initiative involves providing reusable FDA-approved health measurement devices to enable remote health monitoring.
• Cleveland CliniccoreStrategic or Co-development Partner · 23 January 2026Joint tech-enabled primary care offices in Northeast Ohio, with second location opening at 20300 Farnsleigh Rd in the Van Aken District of Shaker Heights. The facility integrates Amazon's 24/7 virtual care and app-based scheduling with Cleveland Clinic's specialty network. Offers same-day appointments, on-site lab services, and coordinated referrals for complex care. First partnership debuted in Avon in October 2025.
• Rush University System for HealthcoreStrategic or Co-development Partner · 5 January 2026Collaboration to deliver coordinated primary and specialty care in Chicago area and Northwest Indiana. Amazon One Medical provides primary care through its innovative model while Rush offers specialty care services, creating seamless transitions for patients. Rush clinicians staff select One Medical clinics in the Chicago market. Collaboration aims to expand access to healthcare services leveraging Rush's existing digital health efforts including Rush Connect platform.
• Hackensack Meridian HealthmajorStrategic or Co-development Partner · 10 October 2025Expanding partnership with Hackensack Meridian Health to grow primary care services as part of broader outpatient strategy. Partnership aims to leverage Amazon One Medical's tech-enabled primary care model with Hackensack's regional health system capabilities.
• SONAsupportingGTM or Marketing Partner · 31 July 2025Healthcare partnership through Amazon Music providing One Medical services to songwriters. SONA offers healthcare subscriptions to music industry professionals via partnership with Amazon One Medical, providing primary care access as a member benefit.
• Emory Healthcare NetworkmajorStrategic or Co-development PartnerPartnership with Emory Healthcare Network for Atlanta-area care coordination. One Medical offices provide primary care while Emory specialists handle referrals, improving coordination of specialty care for patients in the Atlanta market. Note: Offices marked 'Sees 65+' are not affiliated with Emory Healthcare Network.
• Dr. Andrew Diamond (Chief Medical Officer)supportingOthersDr. Andrew Diamond serves as Chief Medical Officer of Amazon One Medical and was featured in Q&A at HIMSS26 discussing the Health AI release. Co-developed Health AI assistant with clinical leadership.

Scale indicators9 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Teladoc Health: Teladoc Health is the largest U.S. virtual care platform offering 24/7 on-demand physician visits, chronic-condition management, and mental health services. It competes most directly with Amazon One Medical on virtual-first primary and urgent care for both consumers and employers, with overlapping telehealth infrastructure and B2B distribution.
• Hims & Hers Health: Hims & Hers is a subscription-based D2C telehealth company offering virtual primary care, mental health, dermatology, and weight management (including GLP-1s). It mirrors One Medical's consumer subscription model, pay-per-visit pricing, and integrated pharmacy, and competes for the same younger, convenience-driven U.S. member base.
• Ro: Ro is a D2C telehealth and pharmacy company offering virtual primary care, weight management (including GLP-1s), men's and women's health, and at-home diagnostics. It overlaps with One Medical on consumer subscription telehealth, pharmacy integration, and GLP-1 weight-loss programs, though with less in-person office footprint.
• Doctor On Demand (included with Included Health): Doctor On Demand, now part of Included Health, is a virtual primary care and urgent care platform serving employers and health plans with 24/7 video visits. It overlaps directly with One Medical's employer-sponsored virtual primary care and mental health offerings, and competes for B2B benefits contracts.

Broad incumbents

• CVS Health (Oak Street Health / MinuteClinic): CVS Health owns Oak Street Health (senior-focused primary care) and MinuteClinic (retail clinics), giving it a national brick-and-mortar primary-care footprint plus pharmacy and insurance assets. It competes with One Medical on senior primary care, employer-sponsored access, and integrated pharmacy, though at much larger scale and across more geographies.
• Walgreens Boots Alliance (VillageMD / CityMD): Walgreens owns VillageMD (primary care) and CityMD (urgent care), creating a hybrid in-person + virtual primary-care model. It competes with One Medical on employer partnerships, senior care, and neighborhood clinic density, and brings retail-pharmacy distribution analogous to Amazon Pharmacy.
• UnitedHealth Group (Optum): Optum operates one of the largest U.S. primary-care and care-delivery footprints (Optum Care, NaviHealth, Refresh Mental Health) and is the broadest incumbent employer and payor-aligned care provider. It overlaps with One Medical on value-based primary care, employer-sponsored access, and chronic-condition management, with the addition of payor leverage.

Emerging players

• K Health: K Health is an AI-driven virtual primary care platform offering 24/7 text-based visits, chronic-condition management, and weight management, often in partnership with health systems and payors. It competes with One Medical on D2C virtual primary care pricing and on AI-driven triage, and on employer-paid virtual care.
• Parsley Health: Parsley Health is a membership-based functional and integrative primary-care practice combining in-person and virtual visits with root-cause, chronic-condition focus. It mirrors One Medical's subscription concierge model and emphasis on longer appointments, primarily serving a similar higher-income, wellness-oriented member segment.
• Forward Health: Forward Health operates tech-enabled, membership-based primary care clinics with on-site diagnostics, body scanning, and AI-driven preventive care. It competes with One Medical on premium, tech-forward, consumer-paid primary care, though at a smaller physical footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/onemedical
• YouTubeyoutube.com/channel/UCVuDmERByiofU8ss3Nz_Odw/featured
• Facebookfacebook.com/amazononemedical
• LinkedInlinkedin.com/company/one-medical-group
• Instagraminstagram.com/amazononemedical

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds11 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amazon One Medical